I rarely, if, ever, give five star reviews, but these people are truly awesome. It's like walking…read moreback in time with the level of customer service they provide. They are eager to help, explain, recommend, and even clean your vaporizer. They are super cool to talk to you, and very patient with questions. Can't say enough good about them. If you vape, go see them!

I contacted ty vapor with permission to return a bottle of vape juice which had an expiration date…read moreof June 2024. Which meant my purchase of 2026 would expire in 30 days. Being such a large bottle and a not a heavy smoker clearly would have degraded in color and taste. Although I was given permission to return the bottle I was met with all kinds of hostility but I stood my grown and my intent to return for a.bottle with at least a 2025 date. I was told that vape juice last 5 years which all vape users know to be untrue. I kept standing my ground stating I wanted to return and exchange. The cashier told me this was her store and im coming to her job with complaints. I advised her I have been a customers for years, she was extremely hostile and I told her she was very disrespectful and I had children older then her. She continued to argue, the manager jumped in as if I was the problem but never offered to handle the dispute. I will not be returning to this store again. Clearly customers have no true valued to this business. I know the owner would never stand for this behavior because he's a great guy hopefully he will exam the stores camera on March 22, 2026 between the hours of noon to 2 pm and see how his employees have total disregard for his cusomters..I wont return until his employees are capable of handling customers with Mutual respect. ​​

The woman whose working in there now IS HORRIBLE. Its 3/22 at 5pm. Shes rude, uninformative and…read morecompletely disrespectful. I have never seen her in there but she brags she's worked there for 6 months. Who cares?! Very rude. The man that works there actually there's 2 men they are very nice, but she needs to go!!!! She needs a lot of training in customer service. I unfortunately will not be returning because of her attitude.

I was referred to the KVC Smoke Shop by a friend of mine who lives in the neighborhood. I was…read morelooking for a hookah and was told that this was the place to go. The shop is small but has a vast supply of everything smoke related. The guy behind the counter was very friendly and told me all the supply I needed for my hookah. The supplies I needed were cheaper than assumed they would be, which was a pleasant surprise. I think I've found my resident smoke shop.

I love this place. I LOVE the staff and the selection. They are also one of the only places in…read moreBaltimore that sells my loose tobacco. A very wide variety of gifts and equipment.

well, small and seemingly hidden if you're looking for a good vape shop, I can't recommend this…read moreplace enough. The staff was extremely kind and helpful and the prices were lower than any other place. I have found in the area. They also have great hours!

Best quality products with reasonable prices. you can find everything you need at this store. A…read moreknowledgeable, friendly, and caring staff was helping me to buy my best hookah and flavored tobaccos. Highly recommended.

From the owner: We guarantee you wide variety of smoking products including pipes, vaporizers, papers, glass…read moreproducts, hookah, vaping products and many other categories, we offer you expert advice and support to help you get the most out of your shopping experience. We promise you the best and low prices. Our friendly and knowledgeable staff are always on hand to answer any questions you may have & help you find the perfect products to meet your needs. Our store is open 7 days a week. 100% customer satisfaction.

I love this store they have a huge selection of e-juice and there is one employee kinda short white…read morekid that every time I go in to get one thing he talk me into getting one or two other e-juice and they always have a good after taste. This guy knows his stuff and there was a older guy named Bob who was cool and helped out a lot too he knew his stuff too.

First time Vaper and I happened to go in on there anniversary. Found a vape an met some cool ppl…read morewho shared a bunch of helpful advise.

Quick, efficient, nice staff, clean inside, usually a good selection of edibles. My only complaint…read moreis the strongest topical they have is 2x more money than Rise, for the same product. They also don't seem to carry high mg edibles like Rise does.

Despite my fondness for this establishment, I have noticed a notable decline in the quality of the…read morecannabis over the past few months. The majority of the products now possess an artificial, chemical-like taste and aroma, far from the authentic cannabis experience. I believe that the establishment should implement a designated product tester to ensure the quality of its offerings.‍

Outstanding Selection, Friendly Staff. My Go-To Store going forward…read more The guy behind the counter approached me and asked what I was looking for, which was a harder to find vape that no other stores in the area had. He was friendly and helped me find what i was looking for in one of their many cases. TONS of items for all kinds of tobacco, vape or other smoking needs. After I had made my purchase, he even offered me a free drink from their cooler! I will be making this my go to store for any of these purchases going forward. Nice guy and refreshing to know that there are still shop runners who want to help and be friendly. Every other Des Plaines store I went to I was essentially glared at until I bought something or left and NONE of them were as friendly as the gentlemen working the counter at City. Looking forward to my next trip there!

FUCK THIS SHOP, PLEASE AVOID AT ALL COSTS!!! The owner is a fucking prick and sold me 2 defective…read moredisposables (when I specifically asked for a THC cart) and didn't want to give me a product that worked. Voodoo Glass Company or Bmore Smoke Shop - Tobacco House are wayyyyy better options, highly recommend them and their prices over this shithole!!

DO NOT RECOMMEND FOR VAPE BATTERIES. WARNING!…read more I purchased what I thought was a new battery, and it stopped working within a couple of weeks. Getting a replacement was difficult, and when I finally received it, it was also damaged. It is clear at this point that they were not intending to provide a functional replacement and treated me dismissively to get rid of me. When I called back to report this, expecting fair treatment, the owner, Saad, refused to honor the claim and simply dismissed me. Their customer service is unprofessional and dismissive, showing no regard for paying customers. That is simply unacceptable. I paid for a new product and was given a DAMAGED one twice. This is not how a business retains customers. Based on my experience, this company sells damaged goods deliberately, which is effectively THEFT. I will be reporting this shady business practice to the BBB, FTC, and the state attorney general. BUYERS BEWARE.

This is the only place in my immediate area the has the incense I burn during my devotions and…read moreprayer time. The service is wonderful and usually for under $5, I can have enough incense for a month. Great service and friendly folk.

The gentleman working the counter was very friendly and funny so it made the experience of buying a…read morevape fun. They have a solid selection and you can get custom vape juices. I got a disposable and it works great for my needs.

This is one of the dopest vape shops I've been at. Small intimate atmosphere with nice music to sit…read moreback and relax to while vaping your favorite juice. The owner and workers make it their duty to be friendly and know your name so everytime you walk in feels like an episode of "Cheers" lol. The have a wide variety of house and premium juices to choose from. I especially like their juice bar which is set up like a alcohol bar lol. These are the special reserved juices which you can mix and match also. Service is always with a smile, playful banter and quick. It doesn't feel like your buying but meeting up with friends. The owner is like a chemist something off of "Breaking Bad" the way he manually measures out nic levels and juice lol. I really enjoy coming to this place and you will also!

My bf lives with someone who just tested positive for covid-19 yesterday. He is potentially…read moreinfected (hasn't received results yet). He called and nicely asked if he could pay over the phone for his order, and that when he arrives he would call and a staff member could bring out the paid order for him. Aka contactless curbside, which almost any business offers at this time. He is looking out for this business, he doesn't want to potentially infect their staff. The person on the phone rudely told him "no, we don't do curbside". Okay, so you won't do curbside but you want me to come in and infect your staff with covid? THAT TOTALLY MAKES SENSE.

My first time coming here walked in and was instantly greeted…read more Matt his name stopped what he was doing and gave me his full attention. Knowledgeable in the devices from beginner to high end mods. I was in here while he was making a sale and he was able to answer all the customers questions with ease. Juice selection was a very good mixture that will fill any flavor profile. I would and will come back