They were incompetent dealing with the cremation of our pet. The girl checking us out did not explain anything about the cremation choices and what they mean. She just told us prices. Even the paper we signed did not say what we would get if we chose private creamation or communal. We did not get back any ashes at all! We chose communal with an engraved nameplate but what we got was a cheap plaster paw print. We thought we would get ashes back with a nameplate. No ashes at all. We are beyond devasted. The office assistant tried to blame us for checking the box that said communal and blame is for not understanding what that meant. read more

I had an amazing experience with this vet. Decided to try a new one closer to home and saw that they had five star reviews. I loved that they didn't try to over charge me and they were super friendly. Loved them and are going to bring my other dogs as well. read more

CityVet - Preston Park - Indigo posing before his dental cleaning. - Veterinarians Near Me - Plano, Texas

I actually came here on accident. It was the wrong location but they fit me in no problem. Super clean and exceptional staff

What we appreciate the most are Dr. McGuire and his assistant, Ashley(although I'm not certain about her name), who is currently expecting a baby. These two provide exceptional care for our 17-year-old sick dog. Dr. McGuire bring hope and effective treatment for our once-thought-incurable dog's condition. Ashley is exceptionally friendly and caring towards our sick dog, making her an outstanding assistant. We are very grateful for their caring for our dog. read more

We have been taking our dogs for grooming to Jessica for around 18 years, so we followed her from North Dallas to CityVet when she started working there. The office is fresh and clean, plus I really like how the grooming space is set up where you can see in and how the dogs are kept in kennels in the same room she is. Not to mention, everyone who works there is very nice, and of course, Jessica is the best groomer in the city. read more

A Vet that does not put its clients nor service, nor animals, as a priority. The women at front desk are rude and incompetent. I got put on hold multiple times during my (short) call, in favor of other callers and of in-person visitors. Thanks, good to know we are your dead last priority. I also want to bring up DOUG TUCKER, an extremely rude, unprofessional, and disreputable "Vet" who spends too much time on TikTok (search his uploads, it is real), than serving customers, and spends too much time rudely badmouthing customers (he replied to my google review and will probably rudely give his snark-back here too). An absolute shame to the practice. Needs DVM taken away. We've already found other vets and will absolutely tell everyone we know not to come here. If you care about decent service, and love your pet, do not use this location. read more

Dr.Eckles is great with felines! Staff is great and pricing is all upfront in the visit.

This is by far my favorite vet out of all the places we've taken our goldendoodle! Both vets here are nice so we don't have a preference between the two. The front desk people and vet assistants are all so kind and love our Reesie-girl so well!! Pricing is fair and they always have a lot of availability to bring in your dog, even on short notice. It makes for one happy & healthy pup. read more

CityVet - Preston Park - Veterinarians Near Me - Plano, Texas

We have been going to CityVet - Preston Park for about a year now, and there is nothing but praises to the staff here. Sarah, Emily, and Dr. Tucker are Lily's favorite. The staff make sure to give Lily plenty of love and care. Dr. Tucker is always thorough and makes sure that we understand all the long and complicated terminology and agree with the recommendations before doing any procedures and/or examinations. We bring Lily here for the regular check-ups and for grooming and pampering. We also boarded Lily here over a long weekend, and she came home happy as a clam. They also have food and treats for your fur babies. Come check them out. Wish your fur babiees all the health and love read more

CityVet - Preston Park - Lily says hi :) - Veterinarians Near Me - Plano, Texas

Was pleasantly surprised by Dr. Coady. He literally got down on the floor with our sick dog so she wouldn't be afraid and took care of her like she was his own. Our vet tech, Jenny, was equally attentive. Great job! read more

CityVet - Preston Park - Veterinarians Near Me - Plano, Texas

We recently moved our two Havanese females to this facility for grooming. This was due to a change in personnel that had nothing to do with our fur kids. The new owner decided to terminate our favorite employee (after 18 years service) in favor of less experienced and less expensive employees. Not a good idea, in our opinion! This facility is much closer to home and, after just two groomings, we are very pleased with our new choice. Will update this review in the future! read more

The manager, Denise, was super rude to me and my dog. She made me feel like we shouldn't be there when my dog was sick. I heard her talking about me when I was in the exam room. Too embarrassed to come back. read more

I love this place. Dr. Tucker is very knowlegable and will answer every question you have truthfully and professionally. Our vet tech is super kind and sweet our puppy adores him. They don't try and take advantage of you and treat my pets like their own. read more

I absolutely love and appreciate Dr.Coady. He even gave us his number to call over the weekend if things didn't improve with our dog. In todays world, where costly treatments are so often pushed onto you and you do things in desperation, Dr.Coady walked us through all options. Then monitored for over two hours late on a Friday evening and made absolutely sure our dog was going to be ok before sending us home. Couldn't recommend and thank him enough!! read more

We recently moved to the area and needed to establish care with a Vet for our five year old dog. City Vet had been recommended to us. We had a wonder experience! Everyone was so friendly and helpful from the moment I called to schedule! Dr Eckels was so kind, professional and knowledgeable. We had a wonderful experience at City Vet! read more

Another CityVet location that is AMAZING!!! Only people I will trust taking care of my dogs.

We started bringing our 2 dogs and cat to City Vet since 2018 and have been very happy with the care from Drs Tucker and Eckels as well as the rest of the staff. Recently we had to put down our elderly cat Pearl and everyone was very kind, compassionate and patient with my many questions. Earlier this week we brought my elderly dog Truman in without an appointment. He'd been panting and acting lethargic. Tragically he passed while there but I was so grateful for the care he received from the facility down through the years. It was a comfort to know that they did all they could for him and he wasn't alone when he passed. Again the staff was extremely compassionate and both doctors spent quite a bit of time with me providing information and comfort. I've found their prices to be reasonable, parking is easy, and they're very accommodating. read more

Very kind & knowledgable. We were very grateful to come to Dr. Tucker for a 2nd opinion on our sweet 10-year old toy-sized poodle. This place & Dr. Tucker were recommended by a vet friend in Florida. I'm thankful for CityVet Preston Park and their attentiveness and kindness. read more

CityVet - Preston Park - My sweet Floriana (10-year-old apricot toy-sized poodle) - Veterinarians Near Me - Plano, Texas

Our 11 yr old German Shepherd has been suffering from arthritis and has had trouble walking recently. We took him to Dr. Eckels and he treated him with professionalism and compassion. He quickly identified the issue and was able to prescribe medication to help. Dr. Eckels was able to answer all of our questions and also made our dog feel safe and cared for. I highly recommend CityVet! read more

I've said it before, I'm saying it again, City Vet Preston Park with Dr. Tucker has been perfect my geriatric cat Abby. They're attentive, caring, and realistic. read more

We love CityVet. I always feel like our dog Zoe is in good hands. They truly show they care about the pets they are seeing and are kind and polite. We'd previously gone to the Addison location but recently moved to Carrollton and I chose to continue with this Preston location because I trusted that they'd be just as great. And of course, Dr. Tucker was amazing! He answered all of our questions with detail and without making us feel rushed and Zoe really seemed to like him from the moment he stepped into the room. read more

CityVet - Preston Park - Waiting for Dr. Tucker - Veterinarians Near Me - Plano, Texas

Excellent veterinary care. Dr Tucker and his staff are 5 star from start to finish. He is an excellent doctor with great, genuine compassion and care for all. He embraces a holistic regimen as well as full medical. You and your pets are in great hands here. I highly recommend them! read more

Dr Tucker and his staff are the best! I was going to another vet (across the street from my home) and they recommended expensive procedures and tests. I decided to get another opinion and have never gone anywhere else. From the moment I saw Dr. Tucker, he made me feel comfortable and suggested other options. My kitty is still going strong, thanks to his care. The staff always fits me in, and I have recommended City Vet to friends (who are now going to facilities near their homes.) read more

Dr. Doug Tucker is a fabulous vet - knowledgeable, kind, caring and always available for questions. He has gone above and beyond to help me with challenging or quirky medical problems with my pets and my son's dogs. Their employees are always helpful and professional. You will not be overcharged for unnecessary testing or procedures, unlike many other vet clinics around town. I'd trust Doug to treat me if he was allowed to work on humans! read more

CityVet - Preston Park - Feliz Navidog! - Veterinarians Near Me - Plano, Texas

I don't usually take the time to put out a review but Dr. Tucker and his staff are amazing. He is extremely knowledgeable and caring for his furry patients. I drive from north Allen just to bring my dogs to him. One of my older dogs has had some health issues this past year and with his help she is now doing wonderful. If you love your animals as much as I do you would want to consider taking your pets to him. read more

Excellent experience with this CityVet location. I scheduled an appointment after moving to TX from out of state to follow up on some of my dog's care. I filled out the online form to request an appointment and was called within moments of doing so. I was able to quickly schedule an appointment and was also given a fee-estimate which I really appreciated. I even rescheduled my appointment with no problem. Upon arrival at my appointment, I was seen quickly and had very nice interactions with some of the support staff. The facilities were clean and modern. The vet tech was kind and gentle with my dog. We were seen promptly by the vet (Dr. Tucker) who took plenty of time to talk to us about concerns. It was here that I was most pleased; at my previous vet in Seattle, we were told that our 3 y/o dog needed a dental cleaning ASAP (quoted at ~$800). Dr. Tucker explained that our dog's condition was extremely normal and mild, and that he preferred not to put dogs under anesthesia if not necessary. I REALLY appreciated the honesty & the fact that the vet was concerned first and foremost for my dog's well-being. Dr. Tucker also talked with us through some options for our dog's extreme allergies, and we settled on a care plan & follow-up plan. Dr. Tucker rules. Nonetheless, we were given the option to schedule a dental cleaning (if we wanted) as well as a quote. The quote was a heaping $500 less than quotes from two other places....just wow. We decided to wait on the cleaning per the vet's advice, but they most certainly have all of our future business! We love it here! read more

Can't say enough great things about this Cityvet! Dr. Coady is very knowledgeable and compassionate. He is very good at explaining all options for care, keeping cost in mind. Dr. Tucker is awesome too! I have recently moved about an hour away but still go out of my way to bring my dogs here for care and vaccinations because of the caring, friendly staff and amazing vets! read more

My cat had a benign fluid filled cyst above his eye that needed an excision. Two vet appointments prior were not able to confidently remove the lesion. CityVet not only helped my cat be rid of the cyst, but they left zero scaring! The best part is that my cat felt comfortable with the staff more than anywhere else. They remembered him each time and treated them like their own. I feel so at ease if I ever were to leave my cat there for any reason. I also found his new favorite soft food while there. I'm so thankful to have found CityVet and for their amazing staff! read more

Dr. Tucker is awesome! We have a bulldog with a long history of bullie issues and his team was great at addressing all old issues and any new potential issues! The facility was very clean and modern. Plus, staff was very courteous and friendly! They brought my two year old a juice and even helped carry our dog to the car (I clearly had my hands full). :) read more

CityVet - Preston Park - Veterinarians Near Me - Plano, Texas

I typically run into the problem where groomers make my corgi's look like foxes after a trim. Not the case at CityVet, they came out looking great with the trademark heartshape cut on their chest! Location was clean, groomer was professional, and you can tell that all the staffers love dogs (definite must for me). Would recommend! read more

This is an amazing vet. They are so good to my dogs. The Staff is so nice and caring.

Doug Tucker is a progressive top notch compassion Vet. I NEVER wait. He listens. I feel his prices are in line with his knowledge. After all he's the one who spent 8 yrs acquiring it. I'd follow his practice anywhere. Super human read more

Dr. Tucker is fabulous! He's been my vet for almost 20 years, for several dogs and cats. He takes such great care of my mom's elderly, special needs dogs as well. He's knowlegeable, thorough and personable. They also have a great staff. I can't recommend them highly enough. read more

I truly cannot say enough good things about Dr. Tucker and his wonderful team. We have been bringing in our ragdoll kitten, Aurora, and chow chow puppy, Eevee, to see Dr. Tucker for their check-ups and will even board them soon. That is how much we trust Dr. Tucker and his team. Knowing that chows can be standoffish, they still adore Eevee when we bring her in and allow her time and the space she needs to feel comfortable. We care very much about our fur babies and could not be more happy to take them here. read more

Dr. Tucker and his staff are the ONLY people I will trust my animals with. They are top notch at everything they do and I am just so grateful to have found them. They consistently go above and beyond- simply because they care. Five stars is not enough to measure their worth. They are fabulous. read more

We have a houseful of pets - 2 dogs, 2 cats and the occasional grand-furbaby. They're my best kids (and I have five of the two-leg variety!). I think of a vet much like a pediatrician, and put the same thought into the selection process. We are in the Carrollton/ West Plano area and there is no shortage of critter care in this neck of the woods. What I found over the last 35 years is that some clinics start out great, but then things change: somebody whom you really like at the front desk leaves; the prices inch up higher and higher; the wait times get longer and the hours of operation get shorter. In our case, the vet sold out to a conglomerate and all of those things changed. In the interim, we tried three or four replacements, and just hadn't found the care and service I felt was important. I also think it can be tough to take recommendations from friends, because their feelings are hurt if you end up not going to their place or you do and don't like it. So I started poking around on Yelp for ideas. I noticed a new place called CityVet at Park and Preston that was reasonably close to where we live. I was impressed with the reviews, enough to pique my interest. At first I had some trepidation about it being a part of a chain, but I researched the company and was also impressed by what I learned. We've been taking our dogs and cats to Dr. Tucker now for about six months, and it was a great decision. He is extremely personable, very knowledgeable, and is never put off or irritated by working through long-standing problems - with a 17-year-old dachshund, a 10-year-old Chihuahua, 9 month old Russian Toy terrier and two elderly cat rescues, that's just life these days. His front desk is terrific, very caring and prompt in both passing along messages to the doctor and returning our calls. Their prices are also excellent. If you have more than one pet, that's not a small thing. Parking is not the greatest, but if you go on slightly off hours or early in the morning it's perfectly fine. I just got back from an appointment on Saturday, and had no trouble parking in front. If you're looking for a new vet, and want someone you can really trust, I highly recommend City Preston Park. read more

I love this clinic and Dr. Tucker. I have trusted him for years with my pets and that says a lot. My pets are very important to me and my family and I don't take their care lightly. read more

I started taking my puppy to CityVet a few months ago and fell in love with them right away. I trusted everything Dr. Tucker had to say, as well as the vet techs. Facility is very clean which is a huge plus. I've been to others where it's very dirty and doesn't smell pleasant. They have a great retail shelf with high quality pet food, treats, etc. I also appreciate the price, the "packages" really help a lot. I recommend Dr. Tucker to my extended family and they are very happy as well. So happy I found CityVet in Plano. read more

I took my two dogs today for the first time and was very pleased with the entire experience. The staff and Vet were nice, professional, not pushy when it comes to recommendations especially regarding my geriatric dog, I.e. Dental cleaning, labs, etc. and they did not seem rushed despite there being at least three other patients there at the same time. It was a very clean facility, and for the same services, they were more affordable than our previous vet clinic. This will definitely be our vet from this point on. read more

This was our first time as we just moved here. Dr Tucker spent a lot of time explaining the different risks to our pets in TX vs our home state. He was kind and gentle and patient. Also, we went in expecting to make a teeth cleaning consultation and Dr Tucker told us it wasn't necessary. No up selling or unnecessary costs. Highly recommend him and we will return! read more