Sent incorrect part and now won't take responsibility for their mistake and their customer is…read moretrying to blame me BEWARE of this place Edit: this business wants me to cover shipping which would cost more than the part ( incorrect part) they sent me, they're customer service is horrible

they sold me a part that didn't fit. i asked for them to help with the shipping costs associated…read morewith returning it, they refused and said they sent me the right part. i showed them a picture of their part next to mine, which shows the size difference and then highlighted on their listing where it said my part number and that it would fit my car. they then told me i ordered the wrong part entirely. i showed them the receipt from my dealership showing that i bought the right part, but they sent me the wrong one. they then told me they would not accommodate me and that they sent me the right part, although they clearly did not. edit: i ordered the correct part. the mechanics at my dealership looked at the listing and outright told me you sold me the wrong part as well as an impartial third party.

I can't say enough about the highly professional compassionate service I received for my…read morewindshield replacement. Tim went above and beyond the call of duty aiding me through the complicated and highly frustrating process needed to get my insurance approval. I highly recommend this business. Tim and Dan thanks so much!

I checked the hours before driving all the way over there, they are supposed to close at 5:30pm on…read moreWeekdays; only had a quick question about a cracked glass top. I got there at 4:45pm I walked Into the customer area and the only person there is a gray haired guy in an office across from the opposite side of the counter with his back to the counter watching auto races. I couldn't get his attention, and I have a VERY loud voice. Finally I grabbed a sharpie on the desk and used it to write NO SERVIVCE!! on the counter and left. Hope they get the message.

Selling a car and wanted to get top $. They had 2 options for inside detail. 1 was 130 and other…read more180. Asked about the difference. Think one was for leather vs cloth. It look new in a 2009 Charger! awesome. Gonna bring my other cars in for cleaning every year. Now kids are older!

Staff was ready in advance of my early arrival and service was extremely fast and of very high…read morequality. The staff was quite friendly and very helpful, and I would use their services again and I highly recommend this business. Bonus is they got me in for service on the same day that I called for assistance!

Had a breakdown while towing our trailer on the NYS Thruway on the way camping. He was able to tow…read moreour truck 25 miles back to Utica for repair, and provided another truck to tow and park our trailer another 25 miles in the opposite direction to Green Lake State Park in Syracuse so we wouldn't miss our camping. Made the best out of a possible bad situation. Highly recommended.

If you're ever in a car accident and they take your car here, have it towed somewhere else. Our…read moreinsurance company went to total the car on Friday afternoon and by Saturday morning Kinney's had sent the car to auction before we were able to get the rest of our stuff out and take the plates off the car. Now we have to hunt down our car to get the plates and our stuff back.

I was driving home tonight when my tire light came on. It said my driver side tire at 26 left. I…read morecontinue to drive another block it was down to 10. I was right in front of Sullivan car care and pulled in. They were closed. The bay was still open. Steve, the owner walked out. I told him what had happened. He put air in my tire and patched it for me. He would not except any form of payment. I can't express how grateful I am for his help and generosity. I would highly recommend this place. I can't say thank you enough! I appreciate it so much. Pam Angotti

These guys are great! I've walked in at least 3 times with very minor problems and they took care…read moreof me with almost no wait. Other times they've even come pick up my vehicle when I had an emergency. Everyone is friendly and I like talking to the staff here! Everyone seems very trustworthy, which is important in this type of business! Keep up the good work here!

After 3 years of using this repair shop that provided good workat fair prices the last oil change…read moreon my 2003 Road King increased to over $300! I'm back to my former shop. I figured another shop would be good, guess not!

professionalism, friendly and knowledgeable. good people local and easy to find .I recommend them…read more! for what its worth someone always has some bad shit to spread don't make it true

I had nobles rotate and balance my tires. I got a call stating my lugs were hard to get off so the…read moreprice was going to change. Totally fine with me, when I show up to pick my truck up the guy tells me one of the lug bolts were missing. I called him out on it and he denied it saying it was missing already! The guys are shady and dishonest!!!

Broke down in Syracuse. Towed in sight unseen to Noble's. Of course I'm nervous but as I talked…read morearound town and friends familiar with the area I became more comfortable. They helped me find a hotel. Made me comfortable in town. Gave me a ride. Most importantly; I was towed in at 4:30pm and on the road all fixed up 1pm the next day after they made sure the car was completely safe to continue cross country. Oh...and the repair was priced very well...they totally could have hosed the outsider. Finally! They documented all the damage as this repair is falling to the dealership. Tim specifically asked not to be reviewed. Too much business (great sign of a great shop). Sorry Tim, you earned this review and every stranded traveller in need of hospitality will now be at your door. Thanks Guys!!!!!!!!