Dr.Serrato provided outstanding surgical care during my hysterectomy. The procedure and recovery were handled with exceptional skill and compassion. I truly appreciate the clear communication and attentive follow-up appointments for all questions and concerns during the recovery. What stood out most was her exceptional attention to detail- every step was clearly explained, and nothing felt overlooked.Exceptional service provided by staff at Mills-Peninsula Medical Center - Burlingame as well! read more

Well. I had an insurance change and got treated like royal crap. Had the receptionist call me twice saying I'll need to pay as soon as I walk in. Done. No problem. Haven't seen Dr for a couple years due to other health issues. Cancer. Didn't even look me in the eye, went on and on about how much this is going to cost me. Suggested I go to a county hospital. Half ass exam. Not returning and I will be getting a second opinion. Bedside manner goes a long way. Shouldn't say "this is not good" while ultrasound was going on. Rushed me out. I have never been treated this way due to insurance. Give me a break. You got your money. Work on it. read more

the reception Jenny is a real piece of work; will make your already-stressful health crisis feeling even worse. consistent with Julie's review below -- she'll be extremely negative, accusing, and give you a hard time if you stand up for yourself at all. read more

This review is honestly long overdue. I have nothing but positive things to say about Dr. Serrato and her receptionist, Jenny. I was diagnosed with unexplained infertility for 2 years. After a long 2 years, I was recommended by a friend to rule out or diagnosis possible endometriosis. My first initial consultation with her she did a ultrasound which found no endo (even an mri can't pick it up), then sat with me afterward to go over my symptoms and her recommendation for a robotic laparoscopy surgery. Like other surgeons in this field, she informed me that endometriosis is one of the highest misdiagnosed disease of infertility. 50% of women with unexplained infertility, have endometriosis. She gave me all the information needed to know about steps moving forward if I chose surgery. I decided to go for it, and was booked for surgery just 6 weeks later. I had the robotic laparoscopy in February of 2024. We found that I have stage 3 endometriosis which was all over my left ovary, behind my uterus, and near my rectum. 3 months after surgery & 2 months of trying, we got pregnant naturally! She made surgery seamless and allowed for a fast and healthy recovery. Her team at the hospital was amazing and I felt completely taken care of and trusting with her exceptional surgical skills. I was recovered within a week, and by 2 weeks I felt completely back to normal & better than ever! I strongly recommend seeing her if you are having difficulty conceiving, as I can't thank her enough for finally getting answers. I am now 14 weeks with a baby girl on the way! read more

I am so so grateful to have been referred to Dr. Serrato - she is literally the best doctor I've ever ever worked with. From our first meeting, she has been incredibly compassionate, unbelievable communicative, on top of being a truly gifted surgeon. I was referred to her for complications from another gynecological surgery that left me very worried about my health. Dr. Serrato immediately sent me for further testing, and actually called the MRI center to move up my appointment due to her concern. When it was clear a corrective surgery had to take place, she moved heaven and earth to find me a spot at the hospital ASAP. She is proactive, thoughtful, and will walk you through all potential outcomes and concerns. I have never felt so much relief as when our follow up exams showed that she had managed all of the surgical and medical risks, and successfully rectified the scarring from the previous surgery. I read probably hundreds of reviews of doctors before deciding to go with Dr. Serrato (who came extremely highly recommended from a non surgical OB/GYN. If you are on the fence please meet with her - you will be so grateful to be in her care. read more

I recently had the privilege of being under the care of Dr. Claire Serrato for a laparoscopic surgery, and I cannot express how grateful I am for her exceptional skills and care. If there were a Yelp category for "Medical Miracle Worker," Dr. Serrato would be the undisputed queen. From the moment I walked into her office, I felt at ease. Her warm smile, soothing demeanor, and extensive knowledge instantly put my nerves to rest. She took the time to thoroughly explain the procedure, potential risks, and benefits of laparoscopic surgery, ensuring I was fully informed and comfortable with the decision. I almost decided to cancel my surgery to go for a second opinion due to the negative reviews on Yelp but if you think about it objectively, Dr. Serrato has the most experience in this type of surgery in the Bay Area and has done this way more times compared to others plus, I was able to get the surgery done faster instead of waiting for months for other surgeons' schedules to open up. When you are on the journey of infertility, time is of essence. The day of the surgery was surprisingly stress-free. Dr. Serrato's team at the Mills Peninsula Hospital in Burlingame was efficient and caring. The operation itself went smoothly, thanks to her unparalleled expertise. I was in and out of the operating room before I knew it. What truly sets Dr. Serrato apart is her remarkable post-operative care. My recovery was astonishingly quick. Her meticulous technique minimizes scarring and discomfort, allowing me to resume my daily activities in no time. I expected weeks of pain and downtime (after watching several YouTube vlogs for weeks pertaining to this type of surgery), but thanks to her magic touch, I was up and about within the same day and the same week. I even had to double-check the calendar to make sure I wasn't dreaming. I was able to walk, stand and sit in no time. Yes, I am unable to lift heavy weights, bend over and the stitches ache/hurt a little but that's expected. I didn't have the usual body, neck or chest pain that some people complain about in post surgery vlogs or reviews. Dr. Serrato's bedside manner is something to behold. She is not just a skilled surgeon; she is a compassionate healer. She made sure I understood the recovery process, checked in on my progress, and answered every question with patience and care. It was clear that she genuinely cared about my well-being. I had plenty of documents to read up on, before and after surgery. I cannot thank Dr. Claire Serrato and her incredible team enough for the outstanding care I received during my laparoscopic surgery and recovery. If you're in need of a surgeon who combines expertise, compassion, and a touch of magic, look no further than Dr. Serrato. She's a true lifesaver in a white coat, and I am forever grateful for her exceptional care. read more

Dr. Serrato was recommended by another health professional. I saw her reviews and saw that she is a very skilled surgeon. I've had two 2 well-woman visits with her. Each time I was very perplexed by her lack of interest, aloof manner, and poor bedside manner. I kept reviewing the visit and questioned my negative responses. She conducted a painful gyn exam without any instructive support. I believe that surgery is her main interest and forte . Based on my own experience as a health care professional, she is not interested in health maintenance of a post menopausal woman. She should limit her practice to surgery. She may be an outstanding surgeon but I don't feel she has the interpersonal skills needed for good patient care. read more

Dr. Serrato provided excellent care from the moment I scheduled my first appointment all the way through to when I had my surgery and the follow-up appointment. She is very knowledgeable and answered all my questions and gave me the information I needed to feel comfortable and confident about going forward with the procedure with her as my surgeon. She's straightforward and responds very quickly to messages. Jenny, her staff, was also very responsive and helpful when booking appointments and filing paperwork. Recovery from surgery went more smoothly than anticipated, I think largely due to Dr. Serrato's skills and expertise. Thank you, Dr. Serrato! read more

My appointment here was a few months ago but still weighing very heavy on me. I can't express how disappointed I am with the care I received here when it's such an intimate appointment that you should feel comfortable during. I read the amazing reviews so I called the office to make a routine annual check up appt with Dr. Serrato, the first available time was 3 months later, I booked it and have been patiently waiting until my appointment. I arrived a few minutes early to my appointment, the front desk staff is not friendly but I just went with it. There is no information given on payments or how to get results from any testing being done on your visit either. You have to ask even if they know it's your first time in the office. Now on to Dr. Serrato. I waited in the exam room for about 25 minutes. She comes in, there is absolutely no small talk or welcome to her office. Straight to business. Are you sexually active? Is your partner male or female? Are you married or single? Are you vaccinated? Do you want to get pregnant soon? I answered all her questions and followed up with "have you noticed any issues with becoming pregnant and having a healthy baby with being vaccinated?" Her response - "yeah, you don't get sick and die.... " what kind of answer is that? So rude especially because I am vaccinated and expressed having children in the future. I then asked if she could give me more information on what I should do in order to prepare for pregnancy when I get closer to wanting be pregnant, she then said she'd give me a print out after my visit. That's it. Then she starts the exam, isn't talking to me at all, isnt walking me through what she is doing, doesn't ask me if I am in pain- NOTHING and for the record, it was very uncomfortable but I didn't feel like I could say anything. When I think she is done, she isn't and just moves on to the next step. I don't want to describe it in detail as it may be too graphic but for those that have gotten a Pap smear, you will know. Please keep in mind that this is all being done in complete silence. Let's just say I walked out of my visit bleeding and did not walk in that way. She finishes the exam, starts putting everything away. No feedback on if everything looked normal until I see she is walking out so I asked her as she was walking out. Total time spent with me was less than 5 minutes. It was so terrible. I don't understand how she has all the great reviews. I came home and was so shaken up by the whole experience. I've had many gynecology appts and have never experienced anything like that. I really don't recommend coming here. I felt really disliked and unwanted by this office which was so strange to me as this was my very first appointment. read more

I had Dr. Serrato as my Obgyn. I thought she was a pretty quick in and out kind of doctor. I had a miscarriage and had trouble getting pregnant afterward. I asked her what we should do and she said there's nothing I can do to help you. That may be true, I don't know, but I just felt like she didn't have too much compassion. Later I switched to a different Obgyn. Afterwards there was a time where I had to do a d&c and Dr Serrato actually was the doctor they gave me. She did a good job. Later on she also did my myomectomy because I was told she was a pro at it. She did a good job again. So my thoughts are she is very meticulous, however I would prefer if she was a bit more compassionate. read more

I was referred to Dr Serratto by my Primary Physician. I've seen her three times for my annual exam. I feel her bedside manner is pretty cold and very brisk for such a vulnerable experience. I cannot speak on anything else as fortunately, I haven't had any complications. I did feel dismissed when asking about perimenopause. No information or referrals to find information at all. Its hard to get a response when trying to get an appointment, either by phone or through the website. When you do schedule one - there's always a long wait. The waiting area is cute but oddly uncomfortable chairs as they look fine. read more

I have been a patient of Dr. Serrato for almost 20 years starting at the age of 18 and through giving birth to 3 babies and beyond. She is truly the best. She is not only kind, honest, and professional but she always made me feel a part of the team and decision making process during my care which was so comforting. I work in labor and delivery as an RN and have previous experience in a Gynecologist office as well and she truly is top tier when it comes to knowledge and experience which has always made me know I am so safe in her hands. She is committed to her patients and makes sure they receive the best care options available. I would trust her with my care and that of my closest family and friends (of which I have recommended many go see her from a teenage cousin to my elderly grandmother) again and again. read more

Update- The Doctor was clear on what drug would be used prior to surgery and there was no 'misinterpretation' as suggested by her response. Really disappointed in my consultation with Dr Claire that left me in tears. Besides her horrible bedside manner (no pleasantries or simple personal questions) she recommended some things that no other doctor I consulted with had. I had fairly large fibroids and after her ultrasound she told me I was 'high risk' bc of the placement of my fibroids and that the only way she could operate on me was if I either took a chemical castration drug or did UFE. When I asked about the drug she said 'it's no big deal, you'll only be on it for 3 months.' No big deal?!? Anyone who does basic research on this drug will see that there are many possible negative side effects to this drug. She continued to say that she's done 1000's of these surgeries and I'm extremely high risk. I was in a complete panic after our visit. Thankfully I found a surgeon who did my surgery robotically with absolutely no use of a chemical castration drug or UFE. My surgeon assured me that I wasn't high risk and she could do the surgery pretty easily. She was right- I'm 2 mpo and feeling fantastic. And don't get me started on her receptionist whose incredibly rude and unprofessional/ read more

Dr. Claire Serrato has been my Ob/Gyn for several years and she is still the best! She has a great bedside manner and makes me feel at ease. She takes the time to answer all my questions and is a fantastic communicator. She is very straightforward and will tell you if something is not in the best interest of your health. Her knowledge and skills with minimally invasive robotic surgery is exceptional and I refer to her, and her alone. There is no other doctor I trust more when it comes to my healthcare. I am forever grateful for the care and support Dr. Serrato has given me over the years. read more

I had a horrible experience with Dr. Serrano. I was referred to her by my primary doctor. I looked at her credentials and they seemed impressive. I wish I had read the 1-star yelp review comments before I went because I could totally relate to those people's experiences. Seeing a gynecologist is a very vulnerable experience and Dr. Serrano absolutely made me feel worse than before I walked into the office -- Cold, complete lack of empathy, hurry to finish the job and get out, lack of feedback, and lack of care. She was in and out of the room within 10 minutes, didn't fully explain my condition and just told me to go back in 4 months. I was sitting there half naked, confused, and in shock. I asked her more questions to clarify but she wouldn't even properly turn around to answer while walking to the door. Totally unprofessional. I was completely shaken up by the whole experience. I'm writing this comment here hoping other women won't have to go through this. It doesn't matter how skilled a doctor if she didn't even know how to treat her patients with empathy and basic respect. read more

I had a wonderful experience with Dr. Serrato. My fertility doctor suspected that I had endometriosis and referred me for a consultation. Getting scheduled for my consultation appointment was easy! I received a call back in a timely manner and was able to get scheduled to be seen within a few weeks. Communication with Dr. Serrato's team was pleasant throughout the entire process. During my consultation I got all of my questions answered and Dr. Serrato gave me options for a plan. I decided to have laparoscopy for diagnosis and treatment of endometriosis. She was able to schedule my surgery right away which took place 6 weeks later. There was clear communication leading up to surgery day as she uses an online portal for sending messages. This allowed me to put any worries at ease. My surgery took place at Mills-Peninsula Medical Center. I couldn't be happier with the care I received. My surgery went smoothly. I felt like I was well cared for and very prepared. Post surgery, I did not have any complications and went home that same day. I felt very knowledgeable on what to expect during recovery. The best part was that I DIDN'T experience any gas pain in the shoulder as so many do!! Dr. Serrato has a magical touch! It has been 3 weeks since my surgery. I feel great! I have been back to myself for the past 2 weeks. I highly recommend trusting Dr. Serrato with your care. She is a gem! read more

5 stars easily. Dr. Serrato is great at what she does and treats you like a person. For certain female issues, surgery is not a one-and-done event; you're in it for the long haul. I feel like I've found a long-time provider and collaborator in Dr. Serrato. She performed endometriosis excision and ovarian cyst removal surgery on me several months ago. I've since totally recovered and met with her twice for post-op appointments. When it came to choosing a physician, I wanted someone who was not only technically capable but who made me feel comfortable. She was the third doctor I'd met and third who performed a diagnostic ultrasound. She was the only one to locate my left ovary which, unbeknownst to me, had been almost entirely resected during an emergency operation many years ago. (Others who'd performed an ultrasound simply said they couldn't locate my left ovary). When she described treatment, she offered a multifaceted approach that included dietary changes and medication options. She was thorough, empathetic and seemed to cover 10x more in the same amount of time as others. I'd seen enough to know she was the one and booked my surgery with her immediately (which, I might add, she was able to do from her phone -- while other offices would've put me through some hoops before scheduling). Other good stuff. She remembered my other health issues (which is actually not normal for healthcare providers - go figure!) and my nickname. She answered my self-marked "non-urgent" messages within 24 hours. I've seen some reviews that mention office staff and, yes, there have been some challenges with reaching someone (long waits, hung up on at least once), but that doesn't diminish the experience much compared to all the good experiences with Dr. Serrato. Fully recommend! read more

Excellent experience with Dr. Serrato. I found the staff to be kind and responsive. Dr. Serrato is very professional and an excellent communicator. I felt that I was in good hands and that any questions I had would be answered in a timely manner. read more

Dr. Serrato offered a minimally invasive surgery to me for a hysterectomy. She is professional and has excellent experience and credentials. She is straightforward and was very clear in explaining the surgery to me and my options. She knew I hadn't had a surgery in many decades and was nervous. So it was good that she spent sufficient time to explain the procedure and calm my concerns. There were no surprises and I was up and around and back to many of my usual activities within a few days to a week. She was very attentive and checked in on me before and after surgery and a few days later and then in my post-op appointment. She is caring and I highly recommend her services. read more

I highly recommend Dr. Serrato for a multitude of reasons. My primary physician recommended that I see Dr. Serrato as she is an expert in minimally invasive procedures. At my first appointment with Dr. Serrato, she reviewed the results of all of my tests that my primary doctor had ordered and we discussed all of my options. When discussing treatment, we discussed and tried all of the non-surgical viable options first with minimal results. While we were trying non-surgical options-knowing the end result would most likely end in a hysterectomy, I did my research on Dr. Serrato. I found out that she has 25 years of experience, was trained in minimally invasive surgery and has received several awards for laparoscopic surgery. After trying all non-surgical as well as surgical options (I had a myomectomy), I went to see Dr. Serrato for another visit, we discussed a hysterectomy as that was the only cure for my diagnosis. I was extremely hesitant as I had heard horror stories regarding recovery from family members who had abdominal hysterectomies but after talking with Dr. Serrato and hearing how she could complete the hysterectomy laparoscopically using the da Vinci approach, my mind was immediately made up. Dr. Serrato was able to get me in quickly for the surgery. I was home the evening of the surgery resting comfortably in my own bed (no hospital stay was a needed-another bonus). I will recommend taking the prescribed drugs that Dr. Serrato prescribed. I didn't at first (thinking I was feeling pretty good) but by the second day, I was needing them and actually think being on them helped my recovery. I was only on them for a few days then took ibuprofen for the remainder of the recovery. I will also recommend taking the two to three weeks off of work-your body and brain will thank you-it was needed. Dr. Serrato discussed the procedure in detail so I had a great understanding of what was going to happen and her website has all of the information as well (if you are like me this is extremely helpful as I could go back and read the information as did my husband). If you email any questions to the office, Dr. Serrato (not an office assist) will get back to you extremely quickly. I had my five-week check-up with Dr. Serrato this week and I'm happy to say I feel GREAT. I'm basically back to my normal self and at times, forget that I even had the surgery that's how great I feel. I can't thank Dr. Serrato enough for giving me my life back where I no longer have to worry or think about the pain I was in. Thank you, Dr. Serrato. read more

I absolutely love Dr. Serrato and highly recommend her! She's been my ObGyn for 7 years now and I couldn't ask for any better women's health care. I was mostly seeing her for my routine checkups, until recently when I was considering fertility preservation (36 y/o). She referred me to a great Fertility specialist, who noticed a 4cm cyst on my left Ovary. Dr. Serrato and I had been monitoring a cyst on my right ovary that hadn't quite grown to the point of needing Surgery, but this one needed to be removed before any fertility treatment could take place. If I did nothing, there was risk of ovarian torsion which could reduce blood supply to that ovary (not good). Dr. Serrato and I discussed my options and she was able to remove both the 4 cm cyst on the left side and the 1 cm cyst on my right side through a scarless single-site incision in my belly button, and the pain was minimal! I went home the same day, felt a little bloated in my belly and took some extra strength Ibuprofen day 1, but was off pain meds by post op day 2 and driving 4 days after surgery. The best part is she was able to delicately remove the entire cyst from my ovary so I could complete my fertility treatment. Dr. Zouves was very complimentary of her surgery, specifically where the 4cm cyst was on the left side. Thank you, Dr. Serrato! I'm so lucky to have you in my corner. If you're considering any gynecological surgery or just need a great ObGyn-Look no further! In addition to her amazingness, the staff is wonderful, office is beautiful and she is very connected to the community which makes it easy if other referrals are needed. read more

Dr. Serrato is an outstanding doctor! She is professional, caring, compassionate and always goes out of her way to make me feel heard. She always takes the time to answer questions at every visit, goes over in detail all possible treatment options and makes sure that I have a clear understanding when I walk out the door about when my next appointment should be and what tests I will need to do ahead of time. Her staff is very caring and helpful. I feel truly lucky to have found Dr. Serrato and I am so glad that she is my doctor! I can't say enough good things about her and her practice! read more

Hands down Dr Serrato is the best that there is. She has delivered both my babies and more recently did my robotic assist laparoscopic hysterectomy. I was beyond thrilled with my recovery from surgery. As an RN I recover many patients who receive abdominal hysterectomy's and they have so much pain and discomfort after surgery. It is shocking that Gynecologist still choose to do hysterectomy's in this manner and that they do not choose the robotic assist like Dr Serrato. Besides being so caring and holding your hand throughout the entire experience she is the consummate professional always striving to be at the top of her game and bring the most recent and up to date research to her care. If I could give Dr Serrato 10 stars I would..I am so so thankful for her care!!!! read more

My biggest regret is having stayed under Dr. Serrato's care following a low AMH test result. I learned of this test result in a voicemail message left to me after 6pm on a Tuesday. Not only was the test result not explained to me, she then followed up with, "and I won't be back in the office until Friday..." Totally unprofessional. I called back the following morning and to my surprise the call back number left was her cell phone and she yelled at me for having called her before 9am. I don't feel that this diagnosis was adequately explained to me and Dr. Serrato's help beyond this point was also disappointing. Her total follow up amounted to a verbal referral to a very expensive fertility clinic and I didn't really understand what options were available to me. My concerns and plea for information and understanding were dismissed. At a future appointment she commented that I must be focusing on my career because I didn't opt to freeze my eggs at that point in time but I had never communicated that to her and the comment was inappropriate. I leave her office every time feeling like a piece a shit. It's difficult to get in touch following appointment results, I've sat on hold for 20 minutes only to be hung up on. I recently changed over to Stanford and I'm amazed at the difference in care and proactive follow up. read more

Dr.Claire Serrato is the BEST. I did a month to research to find the best gynecology surgeon in the Bay Area San Francisco. We are luckily to have someone like Dr.Claire located in our area. Kaiser Permanante has screwed us(my wife).Dr.Claire has done an incredible job to fix the problems that were caused because of the less experienced and inefficient doctors at KP. Please don't think twice and trust me, you will be in great hands if you choose to go with Dr.Claire. Thank you Dr.Claire for your service..!! read more

This review is specifically for the office staff. They have a total disregard of the number of times a patient has to call the doctor's office just to schedule one appointment. No one comes in before 9, no one picks up during the afternoon either. I was told multiple times that the office will call me back but I am still waiting. This review isn't for the doctor, who is highly qualified and seems to be getting good reviews about her expertise. read more

I'm so grateful to have found Dr. Serrato! She is so knowledgeable, professional and caring. I had already had 2 lap surgeries before I finally found Dr. Serrato and the care I received here was exponentially better! I had both a lap surgery and hysteroscopy. Both went very well and I learned so much more about my endometriosis and my body than I had from any other medical professional. I HIGHLY recommend Dr. Serrato to anyone-especially anyone with endo! I also want to note how easy it is to communicate with her! She always gets right back to you (even on the weekend) which makes a huge difference for me. I traveled 3.5 hours (one way) to see her and I will continue to do so because she is that good! read more

I am so grateful to have found Dr Serrato! She is an excellent surgeon and I cannot recommend her highly enough. I suffered for years with huge fibroids which caused me many issues. I went to see Dr Serrato after feeling unconfident in another surgeon who wanted to perform a hysterectomy. Dr Serrato's knowledge and expertise was unlike anything I had experienced before. Many things I that was told that was either not possible or unnecessary by the previous surgeon were standard practice with Dr. Serrato. She is extremely thorough and skilled. Even though my surgery was more complicated than usual she was able to successfully preform the hysterectomy laparoscopically and I have had zero issues. I feel very fortunate to have had her as a surgeon and recommend her without hesitation to anyone. read more

Dr Serrato performed a surgery on me earlier this year. After years of struggling with pain and the frustration of having other doctors brush off my concerns, Dr Serrato took me seriously, went through the results in detail answering all of my questions, and gave me my options. What I appreciate most is her straightforward approach, getting the facts and feeling like we were making an informed decision as a team with my ideal end results as the goal post. My surgery was a success and the recovery was some soreness for a few days. I wouldn't hesitate to recommend her to any friend or family member. read more

My doctor referred me to Dr. Serrato for help with my uterine fibroids. I had excessive bleeding for months and was in dire need of help. Dr. Serrato recommended the da Vinci surgery to remove my fibroids. The surgery was performed a little over a week ago and Dr. Serrato did a remarkable job. She meticulously removed 25 fibroids and I am so grateful to her. Dr. Serrato truly cares about her patients and I would recommend her to any woman seeking relief from fibroids. Thank you Dr. Serrato! read more

I'd seen Dr. Serrato for a couple of years. I chose her based on reviews and wanted someone in my age group that would be understanding of menopause related subjects. In the beginning I felt she was efficient and direct. Then it felt more like abrupt and rushed. I don't believe she's ever spent more that 10 minutes with me. Then I told her I was experiencing really painful intercourse, she dismissed it and recommended lubricant. nearly a year later it had worsened to excruciating, and it was then she made A diagnosis - but in the meantime it had gone a year undiagnosed and progressed. She prescribed steroid, no help, then hormone cream, also no help, then basically said I was out of options unless I wanted to try a laser treatment which I'd asked her about previously and she said wouldn't help. What?? Seeking another opinion. read more

Dr. Claire Serrato is the physician you want when you are seeking a doctor who truly cares. She has years of experience and continued knowledge in her field, and always strives for excellence. In Dr. Serrato's care, you will be treated as an individual, with compassion and understanding. When I was struggling for nearly 2 years with another OB/GYN over a concern that she deemed "typical", I became frustrated. I sought Dr. Serrato as a second opinion. During that first appointment she gently heard my concerns, immediately offered some testing that I could do right away in her office, and was pro-active in really thinking outside of the cookie- cutter box. Unfortunately for me, two days later she had to call me into her office with a diagnosis of cancer. Dr. Serrato did not even know me as her patient, yet she immediately spent all the time needed, compassionately explaining the next steps that we had to take immediately. She never rushed me or handed me off to some other physician because of the complications that would follow. Dr. Serrato was an advocate with the hospital, insurance and other physicians, to secure me the best surgical and support team, and cutting edge equipment and care, which afforded me the best possible outcome. Today, I am one-year cancer clear. Needless to say, Dr. Serrato is now my gynecological physician and continues with my post -cancer care. I can truly speak from the heart, that between my "sensing" that something wasn't right, and Dr. Serrato's swift action and highly accomplished skills, I am alive today. Dr. Serrato saved my life. read more

No words can describe how indebted I am to Dr. Serrato. I met her serendipitously last year as I was having an ultrasound done at CPMC. When the ultrasound tech found an abnormality on the images, Dr. Serrato immediately came over to review the findings and discuss the differential diagnosis and recommendations for further evaluation. In a nutshell, what ensued over the following months was a very emotional cancer scare and infertility scare. Throughout the entire process, however, Dr. Serrato was thorough, thoughtful in communication and just overall *so* kind and compassionate. I felt so cared for and so fortunate to have her at my side. And most importantly of course, because of her years of experience and excellent surgical skills I am now doing well. As a side note, as someone whose line of work is in medicine, I can tell you without a doubt that Dr. Serrato is highly regarded amongst her colleagues at Mills Peninsula as a skilled surgeon and clinician. You will be in good hands with Dr. S :) read more

A few weeks ago, I reached out to her office through an inquiry form on her website because I needed a second opinion and was no longer connecting with my current OB/GYN. Only a few hours later, some time after-hours, Dr. Serrato emailed me directly to follow-up on my request and did her best to set-up a next day appointment with one of her associates. In one of her swift responses, she said that she would have someone from the office call me, and sure enough, Christine called me within the hour, before they opened!, to set-up a same-day appointment. I appreciate Dr. Serrato's bedside manner, her compassion, her sense of urgency (I needed a second opinion about a blighted ovum), her ability to attune herself to potential patients, and her desire to go way above and beyond. Though the circumstances in which we met were unfortunate, I am so grateful that Dr. Serrato was there to support and ease my worries during one of the saddest and hardest moments of my life- I will never forget it. Thank you for all that you do, Dr. Serrato. I look forward to seeing you under different circumstances! read more

The Best! Best bedside manner, FAST, and professional. This woman seriously knows a thing or two about what she's doing. :o) I will only see her as long as she is practicing. LOVE Doctor Serrato! Side note: her new office is gorgeous. Beats any other doctor's office I've ever been to. read more

Staff is very horrible I called three times and all those three times they've hung up on me before I even was able to speak with them. I am trying to get this important surgery. read more

Dr. Serrato cares about and listens to her patients. I recommend her for women who are exploring surgery, particularly minimally invasive, robotic surgery. read more

Worst experience ever. Rude and unprofessional. Waited for the device for 3 months from her office. After that she did her job with poor quality. I contacted her in emergency during weekend and didn't get any advice and support. Never again I will talk to this doctor. read more

Recently, I underwent surgery with Dr. Serrato using the da Vinci Surgical System. Dr. Serrato thoroughly explained every detail of the surgery including post op expectations. My surgery went exactly as I was told! Dr. Serrato is confident, trusting, thorough, knowledgable and professional! She answers all my emails, timely. Dr Serrato is a true gem and I am so THANKFUL to be in her hands of care! FIVE PLUS STARS! read more

I had to see Dr Serrato due to infertility issues. She was compassionate & very kind while leading us down a path she knew we hated to be on. We're still trying, but with Dr Serrato's help, I am still hopeful. I really felt like a family member, not just a patient. The entire staff is female and I feel very comfortable with them, & her medical assistant feels more like my friend. read more