My daughter (10) wanted her ears pierced. We decided to allow her before she goes back to school. Originally I wanted to go to a local piercer but to be honest, in the oakley and Brentwood area the reviews were not great. I decided on Claire's. Most reviews seem to have nothing to do with piercing so I knew I was rolling the dice. It was a wonderful experience. First, the website is easy to use. I logged online and was able to secure an appointment in under 5 minutes. We went within the hour. Melissa greeted us, we explained we were there for her first time piercing, she looked to my daughter and told her how exciting this would be and put her at easy. She showed the medical grade piercing options. Piercing was free with a purchase of their medical grade earrings (about $60). I signed paperwork online authorizing the service, took just a couple of minutes. My daughter said she was so excited but I could tell she was getting more nervous. Melissa offered her to squeeze a stuffy while she lined up the dots. Verified with me and then she went to work. The first puncture my daughter was shocked, she said it was a pinch. The second earlobe a little more painful. She gave us the instructions: wear 24/7. 3 weeks in and then she can switch them out. Clean 3x a day for 3 weeks. Wear 24/7 for at least 6-12 months. Plus they give you the maintenance solution. She ended up grabbing some great body spray (the salted caramel was so decadent- loved it!) and then on our way. I highly recommend. I observed hygiene procedures beforehand and after. Thank you Melissa! Two thumbs up! read more

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Really rude staff. Came in to have my daughter's ears pierced and I was expecting some understanding and patient demeanor . My daughter of course panics with the second ear piercing and the lady just leaves us. You would expect some more polite behavior but it seemed like she wasn't having it . Now I know why no one recommends Claire's. I've been to other piercing places and they're much more kind, especially when it comes to a child being the client l read more

I came in to buy something for a Birthday girl, and browsed around the store, decided to buy a gift card instead. The Clerk there there was horrible and very rude to me! I have never been treated so badly, I truly believe she was on some kind of substance from the 4th of July festivities the night before. I kept my cool the entire time. I felt I was victim of harassment. In addition as I was getting in to my car, your employee open the door to your called me Karen. Please don't shop there..... read more

Went in the yesterday why is the manager so rude ? I see a lot of reviews about her why does she still work at this location ! ?

me and my bf who are latinos went into this store when a blonde. WHITE older lady with glasses who was an employee here was making it seem like we were trying to steal ? She insisted we told her what we were looking for... Didn't feel welcomed at all we felt watched and disappointed with her actions never coming here again ! read more

I walked in the store and was accosted by an older Caucasian lady who was mad that she didn't get a response to her greeting when I entered, but I was on a very important phone call and when I told her that she told me so what I was in her store so if you're a person a color, I do not advise you to go there. I've contacted their corporate and still haven't heard back from them either read more

After many years of not visiting the stores, I thought I would give it another try.....but I remembered why I stopped shopping there. I walked in and was immediately questioned as to why I was there and I responded just looking around, again she asked what I was looking for and I said just shopping. She proceeded to stand right in front of me and stare straight at me like I was going to steal..... I felt judge just because I wasn't looking my best. (Mind you I just got off work and went for a walk)...... Claire's please train your people, improvement in customer service is urgently needed. read more

The staff/manager is not friendly. Rude and racist to asians. Did not offer to sign up for rewards but instead said "you don't want free money?!" read more

the 2 young ladies working on 11/7/25 were absolutely amazing!!!!! i had the best experience purchasing a gift for my granddaughter, such sweethearts! read more

manager is extremely unprofessional. she yelled at an employee while the employee was helping me out the poor girl looked like she wanted to cry. treat your employees with respect lady !!! will not come back after this. read more

I went to clairs to pick out accessories for my 3 year olds pre-k school pics. Christina was wonderful! I didn't bring my daughter but had pictures of her and the outfit. She helped me select the perfect hair scrunshies and earrings. Thank you!!!! read more

Claire's - Scrunshies and earrings - Women's Clothing Near Me - Brentwood, California

Ah-MAY- Zing service. Today I got my 8 month old daughter's ears pierced, and let me tell you. The woman who helped us, was friendly, funny, informative, and kept her cool even though it was super busy and she was the only staff member present. She made our experience memorable. She helped ease my nerves and she included my older kids as well. Phenomenal!! Thank you read more

Claire's - Employee in the blue shirt Is AMAZING! - Women's Clothing Near Me - Brentwood, California

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Yall i wanna refund cuz they messed up my mf eye. I periced it at claires so 80$ mf dollars and the earing closed right after i took i lt out. Im talkin right after like a mf day. How. Im so upset and they said they cant do anything... they said I didn't clean it right like bro i did and it wasnt infected it was closed so idk man i needa refuned read more

I can not remember the last time I wore regular pierced earrings. I have pierced ears but my ears are so sensitive I just cant wear anything. Not even the purest gold will ease my hurty little lobes. I have a really nice dress that I am trying to accessorize and I was on the quest for "Clip-On" earrings. So I figured I would stop by here and take a look to see what they had going on for the sensitive girls like me. They had small selection on accessories. Mainly geared for little girls and tweens. I remember coming here as a youth and seeing a bigger selection of costume jewelry. I found a pierced pair of dangly earrings that were perfect for my dress but was conflicted on whether to get them. I would probably only wear them for a half hour at most. The lady working directed me to where the Clip-On's were and low an behold, the same pair I was pining over were, there in Clip On form. They were also having a sale if you buy 2 pairs you get one free and I found two other pairs of Clip-Ons that I can wear everyday. I was so excited and happy! The earrings are perfect. Plus I even found a nice necklace to go along with it also. Ill have to come by here more often to check out the fancy Clip-Ons they get in. I never in my wildest dreams thought that I would be able to wear a sexy pair of earrings again. Claire's has made it happen for me. read more

Claire's - Women's Clothing Near Me - Brentwood, California

I gave Claire's 5 star because of Shelby, the lady who was running the store all by herself, on a busy evening. My daughter and I went in there, the Tuesday after Christmas. Shelby was running the register, helping customers and she was doing it with a smile on her face. My daughter wanted her ears pierced, while we waited for Shelby to help us, more people were coming in wanting their ears pierced. There was a line for it and the wait time was at least 20 minutes in between customers. My daughter was apprehensive about the kind of pain it would cause, but Shelby was very patient and explained the entire process. Shelby did not rush and was very comforting to my daughter, even when she knew people were waiting. After it was said and done, my daughter was very happy with her new earrings. People were getting impatient. One lady snapped at Shelby about the wait. Very composed and polite, she explained to lady that she was the only person working the store and apologized for the wait. I've noticed the decline of Customer Service in the past few years, but Shelby was awesome. read more

Tonight I took my two sons, ages 7 and 10, to Claire's so they could get Christmas gifts for their sisters (and me). When we entered we were approached by a sales lady (I'm sorry I dozing get her name!) and I explained to her that the boys were there for gifts for their sisters and me, and they didn't want me to know what they were getting. She then proceeded to work with both of them to help find gifts for their sisters and me. Explaining the sales and coupons available to both me and them. She was kind and patient with them. Once they were ready she helped them sort and check out, bagging everything up with out me seeing my gifts from them. And then I was able to pay. It is not often that sale people are so patient with kids and I appreciated it. The boys were very excited to shop. Thank you Claire's for helping them! read more

Staff was very sweet and helpful. Elizabeth did a great job piercing my ears she was very thorough and very nice she made sure she covered everything. I really appreciate that. Will definitely go back read more

I love Claire's stores. They have cute accessories and purses, notebooks, jewelry racks, hats, scarves, and an entire wall of plushies. When I am rich and famous, I am going to go on a shopping spree and buy all of my heart's desires (i.e. pretty much everything they have in stock -- except the earrings. I don't pierce my ears). This one is not very good, and I think that's because it's so small and out of the way. They don't seem to have a lot of sales and I don't like the merch here as much as in other locations. read more

Lazy ass woman didn't want to take the time to look up item and can see case was from their store and I have an receipt....it's the holidays no body wants to be driving all across town to exchange a fucking case! They deserve a zero! read more

Like any new mom, I was scared about piercing my daughter's ears. My daughter is four and a half months old and we took her to Claire's today to get her ears pierced. The store assistant, Mari I think, was very nice and explain to me how the process would go. The piercing earrings are even smaller posts then in my day so they were more gentle for my baby's ears. My little one barely cried and she did great! I cried more than her! I was very pleased with getting my daughter's ears pierced here. Would recommend to a friend. read more

Hours are posted 10am-8pm. Came in today at almost 11, door was locked and the girl behind the counter just shook her head. Would have been nice if she could have at least come to the door and let me know if and when they were going to decide to open today. read more

Great place for getting ears pierced. The gal I saw there had excellent service and support. She truly listened and understood my needs and even my nervousness about it. Definitely plan to go back and pick from their great selection of jewelry. read more

On 4th of July, we surprised my daughter by bringing her to Claire's to get her ear pierced. It was still early in the day, so the store wasn't crowded. The employee really took her time in prepping my daughter for the piercing. She drew dots on her lobes, made sure that they were even, and asked for my approval. After the first ear, my daughter was REALLY apprehensive about getting the other side pierced. I had to remind her that it might look funny with just one side done. So, after what felt like forever, she agreed to go through with piercing the other ear. Thankfully, the employee was very patient. Thank you... read more

My wife and I decided to come here to have my 2 month old daughter's ears pierced. We were fortunate enough to have Kathryn the Assistant Manager helping us. There are no words I can say about the professionalism, patience, and next to perfect piercing she did. I held my daughter as my wife was taking pictures and watching how Kathryn was performing the piercing. She spoke to us regarding care, and placement and was an absolute relief to know how gentle she was towards our daughter. Before you knew it, my daughter's ears were pierced. It was done so quick that my wife missed the photo opportunity!! hahahahaha!!! Anyway, very happy with how it all turned out. If you decided to come here for any ear piercings, see KATHRYN!!! read more

My daughter and I had a nice mother daughter day and made a quick stop at this store. Courtney was the clerk who helped us. She was so professional and kind. Truly a asset to the store. I enjoyed looking at the large selection of fun items. We will be shopping here more in the future. They have everything .... read more

I initially was worried in having our daughter's ears pierced in Clarie's but the assistant manager, Kathryn, assured us by explaining the procedure, how safe it is, and demonstrated the individual sterile kits/boxes of earring set sold. Kathryn, who also performed the piercing, was very professional, patience, and experienced. My wife held our daughter, while I took pictures. If you are wondering where to have your daughter's ears pierced, I would suggest going to the store, look for Kathryn and ask all your questions. When the store is not busy, she has plenty of time and doesn't mind answering them. This store and specifically the assistant manager, Kathryn, is highly recommended. read more