The service here from staff is absolutely amazing! They have a wide selection of balloons and tons of stuff that is extremely fun for kids to get into the next hobby that they want to get Into. The store offers a wide selection of balloons and they have so many cool strings and paints! read more

My wife and I love coming here bc of their best deals for good quality Christmas items. It's pretty helpful that they have self checkout which you can scan your barcode form the app. Also you can include any discounts. If you order online for pickup. The items are available neatly near the cashier so just look for your name then grab and go. The staff are very friendly and helpful. read more

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I think this is my favorite Michaels store in the Bay Area. I usually know what I want, even though I didn't get anything this last time. I took one star off because some of the items that I needed were overpriced (sketch paper, and paintbrushes), so I have to go online to get them. Overall, so many more products than other stores I've been to. PLUS, they have Halloween goodies! Not on clearance, not on sale, just nice and early! It made me so happy. read more

I like the location and I like the selection but the main complaint is I can never ever find anything because the shelves are just not stocked. It has taken me months to find 22 gauge wire and I finally gave up and ordered it on Amazon. The hooks on the shelves are there but there's never any merchandise. And it's not just the wire.. So many essentials for jewelry making and crafting are always sold out. I know there's an automated stock replenishment system so it has to be sitting in the back somewhere. Disappointing because other Michaels stores frequently have much better stocked shelves. read more

'Gabby' at Michael's is FAB, helpful knowledgeable , courteous, adept and located the items needed with incredible accuracy, thank you 'Gabby' read more

Can you hire more cashiers? Most of the time that I come here no one is standing at the register and I have to walk around the store to find help. There are a lot of people who need help/services that cannot be done through self checkout. Things like this make me want to go to the competition, hobby lobby is not looking so bad anymore. read more

I've been coming to this Michaels since I was a a little girl. It's always been clean, tidy and well stocked. The employees are nice enough but since they installed self checkout, help is much harder to come by. I did curbside pickup since I have a pet that I have to pickup from daycare on my way home. I waited 15 minutes and no one brought me my order. I finally went in and people can just green their order pickup, so essentially anyone can take your order if they felt like it. Michaels is greedy and doesn't want to pay people to do jobs! This is not a reflection of the customer employees, but a reflection of the company intentionally understaffing stores. Michaels as a whole also needs to do better as far as fabric and sewing notions. Since Joann's closed, I have to order online since Michaels selection is very limited and they almost never have what I need! They have the basics, but not enough. Not to mention, all the fabric is exempt from coupons, and they do not have very good sales. read more

Buyer beware! Ordered 9 skeins of yarn for same day delivery and Uber delivered someone else's order which was a tube of adhesive. Been on the hold with the 800 number over an hour and online chat is non-existent. Contacted the Uber Drive (Ambar R.) who basically told me she could do nothing. Contacted the local store who also told me they could nothing for me over the phone. So, at this point I'm out over $96 with no yarn and someone else's order. Worst customer service I've experienced in very long while. Please stay away from the Michaels at Lone Tree Plaza and same day delivery. read more

I came here because I needed some things. It's in a huge shopping center . There's plenty of parking. This place literally has everything you ever would need for crafting. Everything was very well organized and the selection was great. They also do framing. They had a great selection for frames and do make home decor. They also had things for baking highly recommend. I love this place definitely would return. read more

Michaels - Arts & Crafts Near Me - Brentwood, California

I had photos professionally mounted and framed from trips my husband and I took to Alaska, Russia, Ukraine, Israel, Jordan, France, and Africa, Michaels did a beautiful job. The photos are going up our stairwell so each time we go up and down the stairs, we are reminded of the beautiful trips we took without having to pull out the photo albums L O L.. I would recommend Michael's to anyone who wants to have any of their pictures framed professionally. They have a wide variety of frames to choose from including the framing around the photos which enhances the beauty of the picture. read more

They refuse to offer online pricing, but will gladly have you buy the item online while you're AT THE STORE and kindly wait up to TWO hours to take the item. Forget it, I shop somewhere else. read more

If I could give this place negative stars I would. I went in and spent over $450 for an autographed jersey to be framed. When I received it back 3 weeks later I was shocked at what I saw. The jersey wasn't centered on the board, it was tilted downward to the right, there were wrinkles from where they folded the jersey and lastly the sleeves weren't even folded evenly, one was different than the other. I spoke with Kevin who was the framing dept manager and he apologized and agreed that it looked really bad so we walked through exactly what was needed and what he was going to do and he stated he would personally work on this himself to make sure it was done right. A week later I get a call from a framing specialist who was asking me questions about the dealing of the jersey, I stated the above and asked why Kevin hadn't worked on it, she didn't know. I spoke with an assistant manager who didn't know, then I spoke with the manager who didn't know why he didn't touch it last week but did state he was out this week with a family emergency I eventually agreed to have the framing specialist do the work but if it wasn't done right then I wanted a refund on all this because this has taken way too long and the level of service is a joke. The manager stated "if you're going to nit pick at it that's not fair". I believe I have a right to nit pick when I pay $470 for a jersey that I wanted mounted right the first time. I stated that to her so she said "if you're going to nit pick, you can go somewhere else" great level of service from the manager and Michael's, so yes I already did,,, went to Sports Displays (www.sports displays.com) read more

Michaels - Arts & Crafts Near Me - Brentwood, California

The store is nice big and clean. Everything is organized and it's easy to fine. The holiday stuff from Christmas is all gone so if you are trying to find clearance it is gone. read more

I picked up my artwork completed and framed by their Brentwood store's employee and I'm thrilled. My aunt who requested this, leaving it up to me to choose the frame and all will be honored and more than pleased by the completed product. Their online custom framing was quite easy to use and I so appreciate the fact that they honored the sale price that I wasn't aware of when I created it. Especially after I went back to recreate it to place the order and seeing the dramatic price difference. read more

Michaels - This is the completed, double mat and frame for a watercolor painting I created for a family member. - Arts & Crafts Near Me - Brentwood, California

Nicole from the Brentwood, CA location provided excellent customer service. She took time to look for a product (document/certificate frame) I was looking for. She answered all my questions and she also provided a recommendation. The line was busy, and Nicole ended up assisting me at checkout, too. I once worked in retail in college and I know when someone is a great asset to a company. Nicole is definitely one to Michael's. read more

Amazing! I've gone 3 times in one week (for post Christmas Decor). Everyone has been nothing but super sweet, informative and helpful. Today Daisy was my cashier and she was super accommodating! I highly recommend this location. Note: it's super organized and easy to walk around (I can do it with toddlers) :) read more

We came to Michaels to pick up an art set and/or some fabric for my daughter's crafty classmate for a gift exchange. Michaels came through with a good variety of painting sets that fit in our budget. Exactly what we needed! Minus one star for self-checkout and limited cashiers. read more

Love Michaels but not their customer service. Now that they installed a self checkout area the workers at the cash register ignore you until you end up checking yourself out. You would think they'd at least make sure the machine had receipt paper in it, sheesh. read more

Yelp has this location closed though it's been open since June. Busy as always and staff like Linda make it less harried, offering assistance easily. I don't have much other to say besides the fact that I'll be here sometime today to buy some needed items for bracelets I'm making for a friend's wedding (favors/souvenirs). Oh wait! They match Hobby Lobby and JoAnn's of course PLUS they often have amazing picture frame sales. I only wish they would bring back the 40% off one item that I used to see so very often and that Hobby Lobby still do‍. read more

Michael's doesn't offer full service framing. They only offer new sales and no repairs including glass replacement. It is all or nothing. This was my reminder to avoid big box and shop small business. read more

I have been shopping at the Brentwood Michael's for a few years now & generally the experience is just whatever, nothing to get excited about especially the customer service & hit & miss with merchandise being in stock, well today Michael's was on top of their game! I came in to the store today because I had seen a post on line that Michael's had their $5 grab bags(box) available in store... YES! I have been hearing about these famous $5 bags for awhile now, so I called the store to confirm if they had the grab bags and was informed that yes they had them available. I rush down to Michael's to get one or two or ?? Anyway, I picked up a $5 box and in a bin next to the boxes were wooden, paintable easter signs 3 for $5 yes I picked out 3 signs, regular retail cost per sign was $19.99..the manager,Amber was very helpful & friendly, there were plenty of clearance items available throughout the store & 60% off all summer items.. store was pretty organized & clean and Steve the cashier was so sweet & professional. Thank You Michael's for a really nice shopping experience & great customer service.. read more

I'm always here. Love when they have sales and coupons, especially the 50% and 60% off regular price item. Also the 20% off entire purchase including sale items! BTW Download the app, saves a lot of time! Anyways, the store for the most part is clean and neat. It's a hit or miss to find an employee walking around to ask for help. I'm glad they have two price scan machines, one on each side of the store. Clarissa, the cashier is really sweet, friendly and nice. She's very informative whenever I have questions. She is a prime example of providing great customer service in retail. I could tell she builds friendships with customers and not the basic I'm just doing my job attitude. It's great shopping somewhere knowing you'll be taken care of. read more

I use to love michaels, it's gone down hill. I recently got a $5 reward with their reward system and that's a complete joke. Everything I tried to buy with it she said I couldnt use it without even trying to scan it. Which it would have worked, my brother works at a michaels in another state. All of their stuff is over priced anyways. I only go in when I have a Joann's 60% coupon that actually makes it worth buying anything. read more

I needed help framing 2 pieces. Boy, did I strike gold!! Innis in framing shed some light on my ideas! He was creative without being pushy, confident and supportive and best of all he knew the product line! Big kudos to Innis! Thx Michael's for affordable prices and an array of products! read more

Went in to the Aaron Bros. picture framing business located onsite, took in an original oil painting I got from Italy to be framed. Spoke with employee Innis, and he couldn't have been more friendly, accommodating, or helpful. He also laughed at most of my jokes, a definite plus, and listened patiently to my short and dreamy gushing about the painting I had brought in -- my first actual real live oil on canvas piece of art I've ever bought. A definite asset to the business, and thank you again, Innis! read more

I had I had many photos that needed to be framed. Looked everywhereLooked everywhere and everything was too pricey. So came across Michaels and decided to have them reframe my 3 photos I have the pictures of the ones that I brought home with me the other ones with I brought home with me the other ones with my niece. They did an awesome job there people there was very professional and then it was going on. A wee bit pricey but worth it read more

Michaels - Arts & Crafts Near Me - Brentwood, California

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I have been to this since they opened and have been less than impressed with their customer service and don't really ever expect anything exceptional but this last time I could have gotten better help if I would have blindfolded myself. I was looking for acetate ribbon and as usual, no one on the floor to help. Went to the Florist since she attempts to work with ribbon and asked her for help. She just said "it's on the same asile as the ribbon." Yea, no kidding BUT there abot 2000 spools of ribbon!! I went to look and looked and then looked some more. After being over the edge in frustration, I went back to Little Miss Helpfull and asked her if she could at least point it out because I could not find it. She ROLLED her eyes at me, let out a huge breath and then led me over there and pointed to a tiny area at the bottom and said "here" and then marched off to do some more flower aranging NICE!!! read more

I went here last night to use up the rest of a gift card I had won online. Anyway, I had 2 (2 packs) of 8X10 picture frames, a poster of the Acropolis that I have bought before but had left back at my grandparents' house in Oklahoma when I moved out of my dorm and back to California and a triple gold clasp so I can make a 3 strand pearl necklace. I went up to the counter and the lady helping me was obviously new (this was like 8-ish PM - there was a Wilton class going on at the time.) Because she didn't put the amount into the register, the card wasn't working so she had to call for help. It's cool with me. I've worked retail and POS machines are all different and not necessarily something that you're born knowing how to work. Plus, my card didn't cover the balance so it was being split between a gift card and a debit card - not a new person's dream transaction. So she calls somebody over the intercom and what I assume was the store manager came up to help. This lady was tall, had shortish blondish brown hair, scary eye makeup and a bad attitude. Instead of saying "ok, what do you need help with?" She kept repeating "cancel so and so so she doesn't come up to the front." The new lady was obviously confused (those phone codes are really annoying if you've worked retail.) but finally figured out the call code.I don't understand why it's SUCH a big freaking deal if somebody comes up to the front - whatever. Anyway, the lady barely helped the new lady figure it out. She literally walked over to another counter before this new lady could figure out how to fix the problem. Hey, store managers - or higher up retail workers - don't huff and puff and act put out that you have to train somebody to use the POS machines for more than 10 seconds. It takes about a week to catch on and learn all the stupid phone paging codes and all the different commands for the machine. You work retail - you're not doing manual labor or tending gun shot victims or doing brain surgery, so stop acting like it's ruining your day to help the new person learn the ropes. The manager or whoever she was reminded me of my old boss at Cost Plus World Market in Pleasanton (DO NOT SHOP THERE!) and it really ticked me off. New hires are people too! read more

a good stores to find lots of arts crafts all kinds of materials, frame... stores is very clean, nice & neat, staffs are professional & friendly, today, I got what I came for, in a very good prices, my cashier lady was super, unfortunately don't know her names,100% recommended. read more

My husband purchased a cameo 3 for my birthday at store #5706. The cashier was beyond rude. She took money out of my mother-in-law's hand. Told my husband it was not returnable and wrote it on the receipt. Fast forward, he gave it to me today at a birthday lunch. I said "it looks like it's been opened." Sure enough, I get it home....not only has it been opened it's been used and the mat is all cut up! So much for not returnable! Now, I'm stuck with someone's used crap. read more

I havent received such great customer service from a big box retail store in awhile. Huge kudos to Mike who assisted me with patience, knowledge and a smile! Your knowledge and kindness was extremely appreciated read more

Nyari was absolutely awesome and super helpful. She was informative, very customer forward, and made sure to go above and beyond to make sure we left with everything we needed and had a great time getting it. I can't wait to come back to get our Halloween decorations next month read more

Is "3" stars a bad review? I've been going to this craft store forever. I definitely prefer the older store that was located in the east county mall. It was easier to find items and the store layout was better. The merchandise is stacked high and is hard to reach. Michael's needs an over haul, a new designer or something!! After going into Hobby Lobby an (OCD dream), I can't really say the store is clean and organized. I can say the customer has always been consistent. Everyone is always friendly and is more than willing to help you. The cashiers always offer you a coupon to save an extra buck. They recently starting asking if you are a member their members rewards program. They didn't try to hard sell me either. I went in looking for peacock feathers and ended up with a small package. They do have different merchandise than their competition so it's definitely worth shopping there. Michael's I do love you, just step your game up! read more

Very good customer service honored a price adjustment for me on items that I found cheaper at a different store. Very quick transactions. Very clean store very easy to find what you need. read more

Aiight, so I'm about to break the sistahood code of silence and tell you what I really come here for...makeup supplies. That's right my makeup/mac.aholics, this is the spot for some great tools to help beautify your lovely arse. Are you confused? Well let me drop some knowledge. Paint brushes make good dupes for those high end MAC brushes. Specifically, Loew-Cornell 3/8 Maxine's Mop. I love this brush and it's a great dupe for MAC's 239 brush (4 duckets vs. 24 - shooot, you do the math). I can't believe I'm sharing this with you but these always seem to fly off the shelf anyway so it appears everybody is already in the know. I also come here for magnets to attach to my MAC shadows when I depot them (yay for back2MAC). Thanks Michael's, my face and wallet love you. If you could just keep those brushes in stock, you would be 5! read more

I love Michaels and if I had the time, I would probably spend a good majority of my day just roaming the store, planning and putting together little projects, while aspiring and daydreaming to be the next Martha Stewart. If anyone knows me, I am all about decorating, crafts and making things beautiful. Whether its decorating a house, planning a theme for a party, or making little crafts for the holidays, I live and breath using my artistic hands for whatever creative little projects and I have been coming to Michaels since I could remember, to assist me through out the years with what ever little project I had up my sleeve heak, I even worked there when I was 19 for a seasonal job and it was one of the most memorable fun jobs I have had. I came here recently to get some supplies for some Halloween crafts and decorations I was working on and found everything I needed and more, they really have a great selection to choose from to satisfy just about all your crafty artsy needs, not to mention the prices seem to be pretty reasonable. Oh, I must add though, besides the nice lady that rang me up at the cash register, the rest of the Customer Service Department really needs to STEP IT UP, for there really is not much help in that department at all though, I will not let them discourage me from coming to get my materials! read more

Sadly, this store is understaffed. Line had about 10 or so people in it with only two registers open. Framing section was not staffed and a clerk had to call 3 times on the radio to try and get someone who worked that area to respond. Eventually, I had to push the customer service request button to get someone to help. Other than the Staffing issue, there is a wide selection of art supplies which is extremely helpful when you have Crafty kids. Everything was fairly well stocked. The store looked clean and the staff I did come in contact with were very kind and happy. read more

The conveniency & my love for home decor/DIY craft supplies are a 5-star. Hands down. I love the items that Michaels provides. But what they lack at every location I've visited is their service. Is it that hard to put on a smile? Every time I use a coupon I have to pull it up on my phone, click on the coupon, select which coupon I would like to use, and click on it so they can scan it. Sounds reasonable, but not when they look irritably impatient waiting for you to do it. Now I've learned to get it ready before I pay. Again, smile! Also every time I come here there's almost no body walking around to help you out. They're only around to re-stock on supplies, otherwise you'd get a "ask the front cashier even tho there's 20 people in line" suggestion. The service alone doesn't deserve any stars at all. More like attitude adjustments. But I like this establishment... And there have been a selective few who actual have been helpful. Salute to those few. Teach the others your ways! read more

OOOH Michael's. I love and I hate you so much at the same time. I hate you because I am forced to face my inability to be creative. I don't scrapbook, cut, paste, sew, frame, decopage, knit, bead, stuff or color. I don't paint, do floral arrangments, iron or stitch. You make me face my demons. You put me on sensory overload every time I walk in your store! *if I were a sequin, where would I be?" I LOVE you because you've made me look real good. Every time my girls get an assignment from school that involves any kind of "making" of any type or style - we head to Michaels. We've made Charlottes Web charachters out of airclay, we've made real board games and mobiles, sock puppets and backdrops. Over the weekend we were tasked with creating parade floats out of shoeboxes. Each of my twins had to depict Egypt - I cannot believe the amount of items we were able to find to make the Nile River, Pyramids and Queen Nefertiti. I used to get chest pains when my girls came home telling me "momma, guess what? I need to make a kaliedoscope" now, when I hear "momma, guess what?" I just smile and assure myself Michaels is just around the corner! I love all the cool things in the store and leave inspired to think that someday I might actually take up a cool little hobby of some sort. Because of Michael's I know my way around a glue gun now! I wish I would have known about Michaels when my girls had to make missions back in 4th grade - yeah, they sell the complete sets for those too! read more

Dislike this Michael's location so very much. It's small and I feel like they just don't have as many things as other bigger locations. I came here to buy some ribbon to make hair bows since I got inspired to make some and I literally found nothing. No huge selections, the rows of ribbon were almost empty. I ended up walking out and I'll probably be going to another Michael's soon. read more