I successfully ordered a pair of glasses here in the past, so I did a walk-in for my mom when her…read moreframes broke. My mom is 80, so it takes a little explaining to get through things. An employee was helping us and then another walk-in came in behind us. The woman abruptly stopped helping us and started helping him find eyeglasses. Very odd and off-putting. Asked for help from another employee who said she would help when she was done with another customer. Went through with my mom's eye exam because I had limited time and needed to get to another appointment. The doctor was beyond amazing. Extremely attentive, explained everything and made up for the off-putting service by the initial attendant. When we came back out to the lobby, the second woman I asked for help was ready and extremely helpful. She found my mom new frames. It would have been five stars, if not for the initial person who "helped" us. It's very important to be specific about who represents your company. If I had more time, I would have left and not had the opportunity to have my mom's eyes seen by a good doctor.

I had a very bad experience with the eye doctor 2 years ago. He was a condescending jerk. I…read moreattempted to give the place one more chance. I showed up today for my appointment and I was told they did not have an appointment for me. After misspelling my name multiple ways they made me make a different appointment weeks away. Save your time, energy and sanity and go anywhere else.

After couple of years coming to the Primary Eye Care office in Arlington TN I won't be going there…read moreany longer . I would like to make you aware of the mark up cost that they add to all their products like contacts , eyeglasses, etc. I have received same contacts from the different optometry office priced at $220, after insurance benefit I had to pay only $100 for 6 months supply. PEC has charged me $313.99 last week, after insurance benefit it was $193.99 almost double . They added $9.99 shipping charge , completely disregarding my request to pick up contacts in their office . They didn't want me to come back and question contacts price I guess . Now I am going out of town to see my MIL for the Mother's Day and my very pricey contacts will be out in hot weather entire weekend . Terrible experience with overpriced contacts , poor customer service and now worrying about receiving possible defective contacts because I am not sure can my neighbor pick them up from the hot mailbox.

Great customer service. I didn't feel rushed and received a thorough exam. The frame selection is…read moretop notch

First time coming here and I now consider them our family's go to place for eye care. Clean and…read morecomfortable waiting area which we only used for like 2 minutes. They brought me back right away. Very friendly and nice staff. The equipment they use is state of the art. No more puff of air into your eye! The whole exam lasted maybe 20 minutes. This place is the cat's meow. 5 Stars!

When I go there i usually always have to wait. I stopped ordering my glasses from here because they…read moretake forever to be delivered and they are usually pretty expensive. Also, Beth takes forever to get back to you. They were good at first but now it seems like they are always trying to sell on something. I prefer to go somewhere else now

Very professional, clean, and the staff were very patient. I will recommend to all my friends and…read morefamily.

I saw Dr. Carrie Suchman for a basic yearly exam. I was a bit nervous because since my last one I…read morehave had some issues but from the beginning she put me at ease. Dr. Suchman did a very comprehensive exam and set me up with my new glasses & contacts prescription. I have recommended Dr. Suchman to my friends, family and co-workers. For me it was a relief to see a doctor who is not only competent and professional but who also is nice! I went to the office on Poplar & Ridgeway but I believe she is at a different location of Eyes for You on different days. The office staff at the Poplar location were very nice & professional on the phone and in person. I won this visit on an auction to help a child who is being treated for brain cancer. This also tells me that Dr, Suchman is someone who is caring enough to donate her time to help.

I rarely leave reviews, but my experience with this office warrants one…read more I visited MyEyeDr two weeks ago and was told my replacement contact lenses would be ordered immediately and would arrive by Monday. I made it very clear at the appointment that I was completely out of contacts, and the staff provided me a 5-day supply to get me through until the order arrived. That Monday came and went with no update. When I called, I was told that only one lens had arrived and the other would follow shortly. Another full week passed with no communication at all. As of today--two weeks after placing the order--I still have no contacts and no information about when they will arrive. Every update has required me to call them; not once has the office reached out with a status update or explanation. Running out of medically necessary corrective lenses is extremely disruptive, and the lack of follow-through and communication from this office has been incredibly frustrating. A delay can happen, but not providing updates, missing multiple timelines, and leaving a patient without the ability to see properly is unacceptable. I ultimately requested a refund and will be taking my business elsewhere. For comparison, I ordered the same contacts through 1-800-CONTACTS and they arrived in 24 hours for only a $10 premium. The difference in service speaks for itself.

Updating - I called last Monday (the new and most up to date confirmation to pick up my glasses)…read moreand they of course were not ready. They are not able to track the order in any way so no longer giving me any new updates. I asked to speak to the manager I was working with and was told she would be in the following Monday. Reached out again today and was told again the manager isn't in !!! My next thing to do is report to the BBB as well as look further into what I spent at this location. As of today, July 7th I don't have any information on my glasses.

Quick easy and efficient! Had my new lenses in 2 hours. Fantastic experience! I have to post 85…read morecharacters so I can leave a review and that's not necessary. First two sentences should be enough!

I would recommend that you stay away from Optical Outlet. I went there as a new customer to get an…read moreeye exam. Dr. Weinberg prescribed progressive lens glasses (trifocals) for me. I had never had multi-focal lenses before and had difficulty adjusting to them. When I went back and suggested I might want something different, like true trifocals with the visible lines or even multiple pairs of glasses for different uses, he got all bent out of shape because I hadn't given progressive lenses enough of a chance. He said, "If all these other people can adjust to progressive lenses, why can't you?" What?!? Like I need some doctor lecturing me because I find progressive lenses difficult to navigate? That was it for me. If you want an optometrist who makes an effort to work with you on difficult choices, you won't find him here.

This place is terrible. You literally wait for over an hour to even go back for the initial tests…read more Then have to go back to front and sit another twenty minutes. I'll be taking my business elsewhere.

If I could give MEA 10 stars I would do it! This was my first time at this practice and I chose…read morethem and Dr. Kessler based off the online reviews I found. I was still a little nervous about the unknown because while 99% of the online reviews were super positive people don't generally take the time to write about their eye doctors and every rating site only had a handful of reviews. Obviously, the positive reviews were spot on. Starting with the moment you walk through the door, you are greeted by super friendly staff. The tech who ran me through the battery of pre-tests on the eye machines (glaucoma, refraction, retina scan, etc.) was not only friendly but explained exactly what she was doing every time and what I should expect (flashes of light, blasts of air). I did have to wait a little long to see Dr. Kessler and, as I suspected, the "other doctor" was unable to come in as planned. It seems like that kind of stuff happens all the time in this crazy COVID world nowadays so I wasn't put off by it at all. Stuff happens. The wait was well worth the service I received. Dr. Kessler's approach to an eye examination was unique and gave me confidence in her technical abilities and desire to make sure my eye refraction prescription was spot on. They don't sell glasses so there is absolutely no incentive for her or anyone else in the practice to adjust you unnecessarily. As a 50+ year old, I have been opting in for retinal scans. Dr. Kessler was the first doctor who showed me the scans and pointed out and explained everything on it. All others simply said something along the lines, "I looked at your scans and they look fine." Nice to know, but I like to be educated and I think an educated consumer is a much better consumer. Obviously Dr. Kessler does as well. On top of all that, she was, by far, the most personable optometrist I have ever used. She was plain speaking, dynamic, friendly, and somehow actually made the exam, dare I say...FUN! I'm not saying you should dump your current eye doctor. If you are happy with your doctor, by all means keep your doctor. However, if there is any part of the practice you currently use that you do not like or are uncomfortable with, do not hesitate to give MEA and Dr. Kessler a chance to earn your business. They've certainly earned mine as well as the rest of my family's.

Toyos clinic was great, very personable and put my mind at ease…read more Staff was caring, compassionate and I was out of all appointments within 1 hour. Trust me, they are the best!

Went for an eye check. Ran some very thorough checks. He made a prediction about my need for a…read morefuture operation. He comes highly recommended did but I'll reserve 'final' rating/recommendation for when/if that pans out.