I had a very disappointing experience with this office after being a patient here for years…read more I was charged a cancellation fee that I was never clearly informed about beforehand. When I called to discuss the charge, the manager informed me that the fee had accumulated to $250 based on the number of times I had rescheduled appointments. This was surprising, as I was never made aware that simply rescheduling would result in accumulating cancellation fees. To her credit, she later offered to waive four of the five fees and only charge me a single $50 fee. However, my concern was never just the amount. My concern was that the policy communicated to me stated that a $50 fee would be charged for no-shows and same-day cancellations. The messages I received did not state that patients would be charged $50 simply for rescheduling appointments, nor was I aware of any policy allowing fees to accumulate in this manner. Because of that, I did not feel it was appropriate to pay a fee that I had never knowingly agreed to. I have copies of the text messages sent by the office, which state that a $50 fee will be charged for no-shows and same-day cancellations. The messages do not state that patients will be charged $50 for rescheduling appointments, nor do they mention fees accumulating with each reschedule. During our conversation, the manager claimed the text referenced a 24-hour cancellation policy, but the message I received does not state that. When I questioned the charge, the manager was rude, sarcastic, and dismissive of my concerns. At one point, she essentially ended the conversation with, "Call us back if you have the money." She also hung up on me, which I found incredibly unprofessional. She instructed me to contact the corporate customer service number regarding the issue. However, when I called, I was informed that each office handles its own fees and has discretion over whether to waive them, meaning there was nothing corporate could do. When I called the office back and explained what customer service had told me, the manager responded, "Yeah, I know." This left me feeling as though I had been sent on a pointless runaround, since she already knew corporate could not assist and that the decision rested solely with the office. What makes this even more disappointing is that I have been a loyal patient for years. I have maintained their membership plan for the last several years, regularly returned for my routine dental cleanings and maintenance, and was planning to schedule additional, more costly dental services with this office in the future. Unfortunately, the way this situation was handled has completely changed my perception of the practice. Because of this experience, I will be taking my business elsewhere. That's unfortunate, because this issue was never about refusing to take responsibility it was about wanting transparency, fair communication, and respectful customer service. Instead, I was met with misinformation, dismissiveness, and a complete lack of concern for a long-time patient relationship. I understand that offices have policies in place, and I respect the need to protect appointment times. However, patients also deserve clear communication, transparency regarding fees, and respectful treatment when questions arise. Unfortunately, that was not my experience. It felt like the focus was more on collecting a disputed fee than on providing quality customer service and maintaining trust with a long-time patient.

SCAM ALERT! I had…read moresome bonding break off my front tooth, leaving a gap. I went to my regular dentist who put the bonding back. My Dental Insurance covered half the cost. A week later the bonding broke off, so I went to Mint to see if they could do a better job. Their quote was unusually high, so I asked if they had contacted my insurance. I knew my insurance would cover it, because they had just covered the same procedure last week. Long story short Mint REFUSED to even contact my insurance. I was flabbergasted. In all my life I've never had a dentist who refused to even submit. If the insurance carrier denies the claim then fine, but they wouldn't even SUBMIT it. They just wanted my money. Needless to say I left. They gave me a corporate card where I could call to complain and guess what? Both numbers on it are disconnected. Complete and total scam office. Stay away.

Dr. Bourland is the best! So personable and competent. He…read more makes everything seem easy, explains thoroughly and truly cares about his patients. Highly recommend, I live an hour away and totally worth the trip.

Getting your wisdom teeth pulled can be the most nerve racking decision a person can make and even…read moremore difficult when trying to find a dentist you can trust. Therefore i would i like to send my appreciation to Thomas Campbell Bourland dentistry for treating me with excellent customer service and smooth oral operations. They were very clear and concise with their financial detailing as well as being flexible with their payments and scheduling.I've had some financial discrepancies with my prior dentist which made me feel uncertain and very skeptical heading into operations. But Bourland dentistry kept their word on the exact price i would have to pay after insurance and relived a bit of anxiety by answering all of my questions from the Procedure to post surgery. This was truly a great experience with nice people, I certainly recommend this dentist to anyone.

My second exposure to this business, 8 years later, is as a patient, and my experience with them so…read morefar has been excellent. I had surgery for two implants this morning, and so far (5 hours later) I am still coming out of anesthesia and feel great so far. HIghly recommend this business for your skilled, caring oral surgery needs.

Dr Wallace and all of his staff are kind and caring. They approach you in a kind manner, explaining…read morewhat they need to do and asking if you need anything. I got excellent care from them. Thank you Dr. Wallace.

My wife had a very painful tooth that needed an extraction. Was a complicated job because of the…read morecondition of the tooth. Our dentist referred us to an Oral surgeon who wanted to wait a week before extracting. We were then referred to Stewart & Arango and they got her in right away, helped with the insurance payments and took care of everything. A very good experience.

I had met with Dr. Arango and we decided to do a TMJ jaw replacement and shift my jaw forward back…read morein October. I hadn't heard anything for a few months, and just saw that they permanently closed. They didn't even inform me! All that time wasted on waiting. Super upset.

Top-tier practice. Professional, efficient, personable. Completely satisfied with the care I…read morereceived.

My bottom two wisdom teeth were impacted, and had been getting infected, so I needed to have them…read moreout. The problem was, my teeth were so deeply rooted that they were close to both my nerve and jawbone. I needed a coronectomy, rather than typical extraction. Dr. Ray did an excellent job explaining the coronectomy, and the surgery went off perfectly. Not only was Dr. Ray excellent, but all of the staff was fantastic, too. As good of an experience as surgery can be.

Great dentist and staff. I have been going to Dr. Brewster for many years. Recommend 100%.read more

Dr. Brewster and his staff are wonderful. I've been a patient for many years and have always been…read moreextremely pleased with the care I've received. He takes time to explain treatments and never makes you feel rushed. His approach is toward overall well being - in my case, providing laser treatment of chemo-related mouth sores. His staff is great as well. Very friendly and helpful every visit. I highly recommend this practice.

Dr Finn and Netty are just outstanding! We had a very complicated situation with my Myasthenia…read moreGravis and the need for several teeth to be removed. They put together a plan that is awesome and I am so appreciative!!!

Dr. Walstad is the best!! The only oral surgeon I will refer my family and friends to because I…read moreknow they will be taken care of from the moment they walk in the door! Great office team! They genuinely care about each patient's needs!

Dental implant in office, outstanding care. Highly recommended by my personal dentist.read more

I've now had two surgeries here for a canine expose and bond, and I truly can't say enough great…read morethings about this office and Dr. Dingwerth. The staff is consistently so sweet, welcoming, and professional. They make what could be a stressful experience feel comfortable and smooth. Dr. Dingwerth also follows up after surgery, which I really appreciate. It shows he genuinely cares about his patients and their recovery. Overall, just great people and a great place. I would absolutely recommend Dr. Dingwerth and his team to anyone needing surgery!