Be prepared to entirely manage the project completely by yourself. I had a very poor experience…read morewith the fireplace concepts team from ordering parts to installation. Customer service was absolutely terrible. Below is more details on my experience. If I could give 0 stars I would. Once I had the gas log set picked out, I had a tough time getting their team to contact me back by e-mail and phone. They were very unresponsive. I finally placed an order for my log set, and had to keep on them for tracking the gas log sets to setup install. From my conversation with them it seemed they did not want to do the gas line install and told me to contact the propane company to do the install. I contacted several propane companies, and they told me they absolutely do not do this, it is the responsibility of the installer. I had to reach back out to get a new quote, which took several calls and emails. Finally after 2 weeks parts were ordered, and payment was sent. Then after not hearing from them for 2 weeks I called back to see status of my logs and install. Lucky that I called, because parts were in their warehouse, but they failed to make contact and schedule an install appointment. This timing was important because I also needed to coordinate myself with the propane installer as to when they need to come hook up my propane. Now this has been ongoing for 3-4 weeks, and they say they will be onsite in early January. 8 weeks after I was in their store and they told me it would take 2-3 weeks to get everything ordered and installed. Finally, the install date has come, and I have taken off work to be there. They were scheduled to arrive first thing in the morning. They did not show, and I could not contact them till 9am at which I found out they double booked me and went to a different jobsite. So then I had to contact the propance company last minute to setup a new schedule due to fireplace concepts mistake. They showed up to my house around noon to do the job. During the install they damaged my internet line coming into the house, leaving me to call and schedule metronet to come out and fix it the next afternoon. Once they completed the job, the installer left my house with very little training and walkthrough on how to use the set. Big thanks to Southern States propane because they stayed behind and walked through the setup and safety features several times with me. I was also left with cleaning up several cigarette butts on my property, and they were even standing right next to my trash cans.

Called these guys for a fireplace repair; system would not light. They came promptly; the…read moretechnician was pleasant and professional; he did a terrific cleaning and solved my problem. It not only works fine; but it looks better than ever. No mess either. Great job!

I had a new Chimney Chase placed & everyone from Hannah to Micheal were very helpful, knowledgeable…read more& professional! I highly recommend them! The photos before & after are very helpful too!

From the owner: SirVent Lexington specializes in all aspects of chimney care and maintenance. We perform chimney…read moresweeping and inspections, repairs, relining, new fireplace installations, and dryer vent cleaning.

If you're considering having them install a fireplace, know that they charge $1000 for a technician…read moreto even come out. I wish I had known that before I installed my fireplace through them, because other companies won't even bother to come out--they'll tell you to call the company you ordered it from. I feel like it is egregiously expensive and I regret my purchase.

I worked with Zoe for sales and my delivery guys were Keith, Sam and Jordan, great product and…read moreservice through delivery. I'll be back. Dr. Vickie Pusateri Louisville, KY.

We've worked twice with Flue Flusher: once to bring a chimney up to specs and again to prep for a…read morewood stove install. Both times, they've been prompt, efficient, cheerful, and so helpful. The most recent job, the crew were merry as Christmas elves, and extremely generous with their time in explaining and helping us research the steps we needed to take. They always clean up after a job, and leave minimal impact on the house and family for the day. We so appreciate Flue Flusher Chimney Service, and how they've helped us make our home less vulnerable in winter, heating our house safely!

Fantastic service. Had trouble finding anyone that would come out to check my chimney flue. He…read morecame out within 24 hours. A well known chimney place wanted $250 just to come take a look, within an hour the chimney was fixed. For a lot less than the other company wanted to just give me an estimate.

Wouldn't know. Left two messages and got no response back. Are they out of office? Will they return…read morecalls? Nobody knows. Just zero response. Heard they're a great service but unfortunately I will never know.

Can't say much, other then they never called me back, after multiple attempts to reach them. They…read morewere my first choice since they live in my neighborhood????

This is an A+ company. I called to book an appointment to have the gas logs in my fireplace of my…read morenew (to me) home built in 1986 evaluated and repaired or replaced. The appointment was a month out because they had so much business. Spoiler alert: they're worth waiting for. Elliot showed up on time, with the right equipment, and cleanly got both sets of gas logs functioning. He was knowledgeable, courteous, and friendly. This organization is top class and I'd recommend them to everyone. Great work, Barnhill team!

We are very pleased to have chosen Barnhill to put a fireplace insert in. The first man who came…read morewas Sam and he was very versed in his profession, was personable and answered all our questions. Sam, did a wonderul job inspecting our fireplace and chimney- he was fantastic. Then today, Jordan with his team were on time, neat and clean, hardworking, kind, personable and very knowledgeable with all they had to do with our chimney and actully putting the insert in. Jordan was incredible and the men with him you can tell respected him and they worked very well together. We would most definitely recommend this wonderful business. We haven't been in KY long so we didn't know who to go to for recommendations, so we visited different places and we are so glad we chose Barnhill. I'd give it a 10 star if I could!!