This place is great! A woman who worked there was so incredibly kind and patient with me and saved…read moreme from an incredibly difficult situation involving moving. I highly recommend

We have used a few different storage places around town but by far loved this one the most. The…read morefacility is clean, the staff is nice, I loved that I could set up automatic payments for my monthly bill, and the pricing is great! Most of all: they are easy going and there's no hassle when it is time to move out. Just call to let them know you've moved your things out, give the unit a sweeping, and take your lock. No notice required. We will absolutely come here if we need a storage unit again. The only downside: the annoying use of "your" instead of "you're" on the gate sign. But it gave me a chuckle every time I drove in.

The guy who is there most of the time is very friendly and helpful and accommodating. I've never…read morehad any issues and have used this storage facility for years

The older woman that works there (the one that drives around the property in the golf cart) is not…read morevery friendly. She does not have that "friendly touch" that I was looking for. I will not rent space here in the future.

Rented from them for about 7 years now. Never had issues with the owners…read more I have had multiple units. Now down to one. I even left one in less good shape than I got it (putting it nicely) and they gave me my deposit back! Stored my boats and hotrods there, safe and secure. As for the other reviews; clearly they are resentful and not super helpful. Probably just self entitled Californian people. Doesn't matter much: they are at capacity. On the nicer side of town. Pleasantly doing good business.

Spend your money elsewhere, don't pay for RUDE treatment. A storage in Chico is a storage at the…read moreend of the day, this place is nothing special. Nice facility with decent rules. NOT nice people running it and they overly enforce those rules, for what reason, I'm not sure. We needed a storage so we could have everything in one spot a couple week before we relocated to the bay area. Everything was smooth until move out day. We had professional movers helping us, they entered the gate behind another car while I was settling paperwork in the office. The gentleman in the office made a HUGE dramatic scene about them "not using the gate card". He stated that, in the event one of our movers "opened someone elses storage or something was stolen" we would be held liable, as they were illegally on the premises because they didn't swipe a key card according to him. This sounds like something made up, but I apologized and let him know we were unaware of that rule and it wouldn't happen again. I guess my apology for our honest mistake wasn't enough because he followed us out to our unit and confronted the movers. He scalded them like young children who had knowingly broken rules. It was, in my opinion embarrassing for all involved. I felt bad for the movers because they were hired to be there to help. It wasn't their fault and he couldn't give anyone a break. I apologized over and over again once he left, it wasn't right of him. His tone was forceful and snide. Adults have zero business speaking to other adults that way. He treated them like criminals.They didn't break into the storage facility, it was the first time any of them had heard "the rule" of not entering behind another car. The gate was left open at one point during the evening and he made the humongous semi wait and drive thru the other side. Don't get me wrong, I understand the need for gate codes and key cards. Safety in this day and age are very important. With that being said, there is a fine line when enforcing rules and being on a power trip. He needs to watch the way he interacts with people, being rude is bad for business and I will never recommend this place to anyone I know because of him. Also, there is a woman who also takes an annoyed tone with people. I was trying to move out and her final words to me were "you better sweep it out and leave it the way you got it or you'll be charged 20$". Treat people the way you want to be treated. End of story.

We have rented a unit here off and on for a few years. The new owners have done a great job…read moreimproving it by painting the facility and adding brand new security. The new manager (Chuck) is on top of things and made us feel safe and confident to leave our belongs in storage. Highly recommended!

Pricing is very reasonable and the staff made it an easy transition between moves. Thank youread more

I went to security self storage to inquire about a U-Haul rental the whole time he was doing…read moresomething else he barely acknowledge my presents.Don't waste your time with these guys there's other places with better customer service.

Terrible experience, I rented a unit on Thursday the 30th of December. When I went to put my thing…read morein the unit on Saturday I found the unit was dirty and had chemical residue all around the unit. See photos. I realized that the manager was not available on the weekend so I called Monday the 3rd to inform them of the dirty unit. I was told that they knew it was dirty, auto parts had been stored there, and would wash it out on Tuesday but I had to move my stuff out. I decided to not rent as I didn't want to have the chemicals on my things. When I move my things out on Tuesday the 4th of January, I called and let them know that I would like to cancel my rental due to the dirty unit I was told they would not refund me for the month, because they told me already no prorated rental fees. I would recommend not renting for this business. Update: Manager call and refunded all of the fees I paid.

Excellent customer service! The mgr went above and beyond. Affordable prices! I recommend this…read morestorage.

Bad business. Owner is a weirdo, showed up 20 mins late, office smells like weed, and he will rip…read moreyou off. Your gate code works half the time, it also seems like there are people straight up living in the storage units so yea don't put your stuff here.

Love this little business in upper Paradise! I went in looking for a small storage shed and they…read morehad one. Yay! Good price and very informative manager on site. The problem is that a week or two later I realized I didn't need it after all. I had already paid the two weeks prior and my check for the next month had already processed. What did David do? He promised to return my check when it came in! And guess what? He did! In big cities, you can't count on personal service and face recognition, much less refunds that fall outside of the actual contract. Anyone else would have said, too bad, so sad. Your loss is our gain. But not these guys! Thank you for being a true part of our little community! You guys rock!!

Rented a unit in December 2012. The whole time I was signing papers they were bragging about their…read morehigh-tech surveillance system and how safe my things would be. In January my storage unit had been broken into and I lost pretty much most of my valuable things. What was left was crushed or broken.

Best place in town…read more Cheap, clean, and courteous.