Went to the eye center on 9/16/25. Pretty good experience, nice new office, staff friendly, you…read morefill out the paperwork in advance however, there is no need to provide full medical background or hereditary information, this is a eye exam not a physical exam. After the office visit and for anyone new, please do not provide any issues unless absolutely necessary, cause they run with it. Had my exam, the dilation lasted about 6 hours after my visit, I had dr Connolly - he was exceptional in diagnosing my cataracts which to me are not that severe yet. However --- for everyone who has a cataract, their strong recommendation is for surgery and doing it as soon as possible. After our exam and prescriptions were provided, they sent us over to an area to schedule our surgery, unknown to us. We were just looking for information about it. First of all, I have been to 2 other doctor offices for my eyes, none pushed surgery, but this place does, there were people ahead of us and after us. The woman who schedules the surgery was very pushy and that to me is unacceptable. So while the staff was very friendly (with the exception of the woman who schedules the surgery) and the exam was exceptional, I had to lower my rating from a 4 star to a 3 since the surgery part was pushed. We are not getting any surgery at this time.

Doctors Tait, Connoly and Duvall are the BEST eye doctors anywhere! I cannot say enough to express…read moremy gratitude to their awesome staff of professionals and their amazing care of my eyes!!

Amazing place. Friendly, professional, caring, and thorough. You're in good hands with Dr. Carducci!read more

Emily Schehlein performed SLT laser surgery on my right eye and when I called the next day because…read moreI was in excruciating pain, I was told to go to the ER. Not the type of care I expected.

The staff was friendly and the doctor was thorough, no doubt. The glasses selection was sufficient…read more Getting the glasses has required a two week wait, two appointments and then I learn I can get the glasses at a time. What?! My husband's glasses were wildly expensive and they came in after two weeks, and they forgot the coating. So off they go back to be remade. Another two weeks. This is frustrating for items that cost two car parents apiece. Maybe I'm old fashioned but these issues could have been mitigated.

Went for the first time with my husband and I getting our eye exams, but had to bring our three…read morekids in tow. The receptionist and doctor were amazing from explaining everything to their patience with our three kids. They were awesome! Highly recommend!

I love this place, I feel like it's one of the best Michigan Medicine campuses! I've been going…read morehere for years and the building has always been clean, the staff is so kind and compassionate, and they take their COVID safety precautions very seriously. Dr. Young is probably the best OBGYN I've ever seen and I owe so much of my reproductive health to her! The last time I was in, they also had suicide prevention posters up for those who may be in distress, which I LOVE as someone from a psychology background. These posters included a link to online mental health resources and a phone number to either call or text in an emergency. This is something I'm so proud to see from a health system that I see so many specialists from! Thank you for your care and compassion, Michigan Medicine!

I was not impressed with the care I received. I have total hearing loss in 1 ear and the other has…read morebeen declining. They had zero knowledge of a hearing restoration surgery done years ago in another country that I brought up. All they did was a run of the mill hearing test you can get for free at hearing centers, told me my 1 ear was perfectly fine (It's not) and billed me over $500. Insurance got approx half. I waited 3 months for an appointment that cost me almost 2 days pay that was just a complete waste of my time. Services in the past have had the billing process be a complete disaster. Screwing up mailing invoices and then I get a letter 4 years later from a collection agency that is so crooked that the BBB dropped accreditation. It's telling for a company that uses companies like this.

I would think twice before going to Kensington Ophthalmology. Went in for a routine eye exam and…read morethey changed it to a medical exam without my knowledge. Thus the vision insurance would not pay for it. They took it upon themselves to pull an old medical insurance card that they had on file for me from many years ago. Ended up having to pay everything out of pocket. They also charged me additional money to get a written eye prescription. The lady who does the billing is extremely rude. I had a very hard time getting her to send me an actual bill. She just kept calling and harassing me at work. It's been over four months. I had to finally make a trip up there and just pay the money. I will NEVER go back here again.

Great experience! I found the staff to be very friendly Doctors are very professional!read more

I have been going here for years and always had great experiences! I had an annual check up, then…read morewas required to have an eye exam for work the week after. They got me in ASAP Dr. Visel did the extra tests I need at no charge. Can't recommend the place enough! (An office dog is always a bonus as well).

Never again!!! $350+ after insurance. After two weeks of waiting for new glasses came with lens…read morewith no improvement over my old glasses. A new exam showed they had got the exam wrong. Also they went on to say lens they sold me would not be satisfactory for vision while driving and put in new lens in for additional $150 I will never return and hope you will think twice before visiting this business

A very through eye exam. The doctor was very kind and he took his time going over a procedure that…read moreI have to have done. The staff were also upbeat and friendly. I would highly recommend this practice.

Probably the nicest overall experience I've had at an appointment. The entire staff was wonderful,…read morekind, and attentive. Will be going here for all my future eye care needs!