I would highly recommend choosing Jeff Hayden as your eye doctor. The entire staff is friendly and…read morehelpful. I recently visited with my son who wears glasses. My son is interested in becoming an eye doctor and asked many questions throughout our visit. The doctor answered every question in a patient and respectful way. I was very impressed! If you are looking for a doctor who listens to you, this is the one.

I have been coming to Vision Care Center for over 10 years. During every visit I have been…read moreimpressed with their professionalism and experience. I was a little reluctant when I made my latest appointment in light of the Coronavirus pandemic; but I really needed new glasses for exercising because I was getting dust and dirt in my eyes which bothered me for days. I can't say enough about the extra steps the staff took to make sure my health and safety were top priority. I called from the parking lot and answered screening questions. Then they took my temperature before I entered the main lobby. Once inside, I saw that the exam rooms were wiped down and disinfected after every patient. Of course, they also helped me choose a fantastic pair of prescription sunglasses for biking and running. Thank you for a great experience!

As someone whose been getting routine eye exams for 20 years, I've seen a few optometrists. I…read morebrought my daughter here for her first eye exam and was most impressed. The front desk staff was warm and friendly. We didn't have to wait long at all. The optometrist, Dr J Dreslinski, is likely the most high energy, passionate, and willing-to-explain-things optometrist that I have personally ever seen. My daughter, 8, felt comfortable the whole time. Their frames selection is good, on the pricey side. We unfortunately have to pay for appt, frames & lenses out of pocket and were relieved that they offer a payment plan.

Dr. Drezlinski is the absolute best. Office staff is incompetent, disorganized, and insulting to…read morepatients. We will continue to go to Dr. Drezlinski but will go to CostCo for Glasses.

I would think twice before going to Kensington Ophthalmology. Went in for a routine eye exam and…read morethey changed it to a medical exam without my knowledge. Thus the vision insurance would not pay for it. They took it upon themselves to pull an old medical insurance card that they had on file for me from many years ago. Ended up having to pay everything out of pocket. They also charged me additional money to get a written eye prescription. The lady who does the billing is extremely rude. I had a very hard time getting her to send me an actual bill. She just kept calling and harassing me at work. It's been over four months. I had to finally make a trip up there and just pay the money. I will NEVER go back here again.

Great experience! I found the staff to be very friendly Doctors are very professional!read more

Wife had service here in June, they contacted us in OCTOBER that there was an issue with the…read morebilling. Any time you wait to resolve billing issues after 6 months, it becomes very difficult to work with insurance companies and I'm sure they knew that... so they gave themselves 1 month to figure this out. Whatever they asked for (pre-authorization from my wife's PCP) we gave them but they still had an issue because apparently they didn't get what they needed. After I called to try and resolve this matter (and their mistake on extending this timeline so long), whoever I spoke to was super rude and condescending as if I was in the wrong.. "Well did you call back to make sure we received the referral?!" No I didn't, I don't work for you. If they had an issue, don't wait 5 months before saying something. I don't recommend anyone coming here. Super expensive anyways and they have horrible customer service... any other company would admit fault and write off the (less than) $200 fees they were trying to collect. Their doctors are fine, can't really say anything bad about the care. But then if you need contacts or glasses just be ready to pay $$$$ or go elsewhere anyways.

My issues are with Clarkson's "Eye Care Partners Central Billing"…read more - Overcharged for daughter's contact lens fitting ($142.80 should have been $60 copay), - 2 months later (after multiple calls and confirming with insurance that no claim had yet been filed): "Please wait a few more weeks for processing" - I've already waited 2 months (after we were overcharged in the first place). Extremely frustrated. - Also fun that my solution: "refund me the overcharge, and then YOU wait 30-45 days." was somehow "not possible" Our location in Novi, MI was previously Town and Country, never had an issue in the past, optometrists are nice to work with, too bad the corporation behind them sucks.

I have never met a medical professional that spoke so inappropriately as Dr Mandell. His comments…read morewere so egregious that I could never recommend him to anyone no matter how good his skills as a doctor may be. I was told, "it was a good thing I spent my FSA dollars on Lasik because I couldn't spend it on breast implants..." In had an insect bite I had near my eye, he said "must be herpes, because I had just spent time in Las Vegas." On what planet is it okay to speak to anyone like that especially to a patient!

I was very impressed with the quality of care. The office is very professional up front, but when…read moreyou get to the back, the medical professionals take excellent personal care. The accommodated my wheelchair bound mother. Testing was relaxing. Daniel went far above and beyond. If you get a chance to request a tech, please ask Daniel. You will not regret it. I am a skilled professional but also very kind, caring, and compassionate. The way my mother was treated here was great. This was our first visit, and I'm very pleased that we were referred here. They found cataracts in both my mothers eyes. They broke the news softly and immediately had a plan to fix the cataracts. They took her right in and are planning a routine surgery to repair the damage from the cataract. Couldn't be more pleased. Daniel popped into our room before we left just to ask how things went with the doctor. He really showed how much he cared.

Amazing place. Friendly, professional, caring, and thorough. You're in good hands with Dr. Carducci!read more

Emily Schehlein performed SLT laser surgery on my right eye and when I called the next day because…read moreI was in excruciating pain, I was told to go to the ER. Not the type of care I expected.

I had been considering contact lenses for a while, but I wasn't sure if I was a good candidate for…read morethem or if I could handle touching my eyes every day! Dr. Levin was incredibly patient and answered all of my questions in detail, making sure I was comfortable with my decisions and also making sure I understood the best contacts for my eyes and how to properly use and maintain them. The clinic staff was also amazing as they taught me how to put in and remove the contacts, keep them clean, and keep my eyes healthy. No matter how many questions I had, it was always clear to me that my health and comfort was the most important thing to everyone I worked with in the office. I tried two different brands of lenses and then Dr. Levin re-examined my eyes to ensure everything looked good. I am so happy with my choice and so grateful that Dr. Levin cares so deeply about his patients and their comfort.

Note: I went to this clinic after not being able to reach my prior eye doctor. My goal of coming to…read morethis doctor was to get an exam to see if my vision had changed since early in the pandemic, to get new glasses because my old ones, while working great, were a bit beat up, and to get an updated contact lens prescription because those prescriptions expire (far too quickly in my opinion). Beginning with the callous way Dr. Levin informed me of the tragic passing of my previous eye doctor (hence why I couldn't reach my prior doc), I probably should have guessed this experience wasn't going to be great. I was shocked and visibly upset (we loved our previous doctor; he was a young family man gone far too soon). Dr. Levin's demeanor was awful and lacked empathy, especially in a snide comment about my deceased prior doc's approach to my vision correction. Even beyond that, his approach was incredibly off putting and paternalistic. And he did not listen to me when I asked explicitly for what I needed, including no interest in correcting a very minor astigmatism that was never corrected before and has never affected my vision. When the lens came, they were far too strong. I could not read with them (as I can with my prior prescription from years previous; my prescription has been very stable). New lens were ordered. These were better but not ideal. I asked repeatedly (prior to the new lenses) to just replicate my old prescription since it worked so well for me - I work on a computer or reading all day, I'm not a sniper, I don't need 20/15 distance vision at the expense of not being able to read up close. And I've never needed readers, as I can read and work perfectly without glasses on. For now, the glasses I ended up with are ok, but I still have trouble reading and just take my glasses off. I feel that I was trying to be upsold for progressives or a second set of glasses for reading, but again, I have never needed them in the past (my old glasses are on my face as I type this and work exactly as I need them to). Meanwhile, I was trying contact lens trials at the same time, to zero in on that prescription. This also did not go well. First, I was corrected for the minor astigmatism that I explicitly said was never an issue and was never corrected for previously (hence, his snide comments about my previous doctor "missing it"). Second, I could not read at all with the new contact lenses - everything was a blurry mess. And as they're in my eyes, I can't take them off to quickly read. I tried two other trials, each time explaining exactly what I needed, and never got the lenses I needed. The last set are still blurry while reading or using a computer, but I can see read a road sign an extra 1/2 mile away! Completely unnecessary. This was over a six month period, delayed because I have a busy schedule. I'm writing today out of frustration (they'll STILL taking up my time). Today, I called again to maybe finalize the issue, to check if the prescription of my ok-but-not-perfect glasses could simply be replicated in my contact prescription. It was rudely explained that the "glasses and contact prescriptions are never the same, because one touches the eye and the other doesn't". It went on. I get it! I didn't need to be talk to like a child. I'm not versed in your jargon, but I think you know what I meant - regardless of prescription, I want contacts that work like my glasses. The patient should not be held to the same technical standard as a co-worker in the industry. Pedantic and rude! This final conversation was via a returned call. The caller began by telling me they were dismissing my case (assuming also dismissing me as a patient) and mailing my final (not correct) prescription to me. Much of the conversation is detailed in the above paragraph. I will never return to this office, nor will I recommend it to anyone. I train young people who are learning to become healthcare providers. I would be mortified to know that any of them would act in their future practices the way Dr. Levin (or the technical staff) acted with me. Thankfully, my previous doctor's practice has been purchased and reopened, and I hope that I can return there when my next appointment comes around. In the meantime, I'll muddle through with these less-than-ideal glasses and contacts until my insurance is available to try again. Likely, I'll just continue to use my glasses prescription from years ago!

Dr. Kashat was so personable and took the time to answer all my questions. He is very knowledgeable…read moreand was comforting in what was going with my eyes. I was pretty nervous! There was no doubt I was in good hands. His clinic has state of the art equipment. His entire staff is so friendly and accommodating. Finding good quality care is hard to find these days. I would never hesitate to refer anyone to Beck Eyecare. A new patient! Janet Censoni

I had my eye exam today and it was a wonderful experience! The entire staff and Dr. Kashat are…read moreawesome! Shout out to Peter Johnson at the front desk! They're all very helpful, friendly and knowledgeable. I only live a half a mile from there and sadly never noticed it before. I wish I had noticed it much sooner. I very much highly recommend them!!!