Where do I begin....my income taxes were deducted electronically from the wrong account. Then my…read morechecking account number was entered incorrectly in the federal electronic payment system resulting in delinquent payments to the IRS which resulted in penalties. In error, they file twice for the first quarter State of Ohio taxes and I am still trying to resolve this with the State. My quarterly withholding has been insufficient this year and when I inquired, my questions were handled with annoyance by their payroll person. When I attempted to dialogue with the owner of the company, Paul Nenni about my experience, he cut me off several times during the conversation and "invited" me to find accounting services elsewhere. Terrible experience.

Done my taxes for several years. Quick, efficient, friendly. Speaks in terms even I can understand…read more Very reasonable fees too.

I went to this company base on a reference from a colleague of mine. My experience was very…read moredifferent from everyone else. I submitted the information for my taxes a month and a few days before Tax Day (4/18). I didn't hear anything for a couple of weeks and then called. A call shortly after that then came to me saying that taxes would be processed soon (over a weekend, that night - statements like this). I was a little annoyed but finally was contacted by the main accountant and told that my taxes were finished, and he needed a copy of my driver's license and bank account numbers where we would like a refund deposited. I continued to wait and again told statements like the above (over a weekend, the next day, we will call you,), but still, no one called. Finally, I was panicking. It was getting too close to tax day, and I wanted to go over the taxes myself before submitted. This is the first time I have let someone else prepare my taxes. I left a message saying, ("if they haven't been done, don't do them"). The next day , I received a call from who I thought was the office manager. She said that my taxes were done now, and she needed a driver's license and bank account numbers! I was distraught. Why was I asked for the same information I sent 2 weeks earlier?! I canceled the order and did the taxes myself. At least I could finally be at peace knowing they were correct and processed. I'm sure the accountants in this business are very competent and excellent at their job, but going through the online portal and waiting for a response have been frustrating and caused a great deal of stress for my wife and me. This is the reason you go to accountants in the first place; so you can be assured your taxes are done correctly and without the stress.

I have used this business for my taxes the past 2 years. It is the best move I have ever made!…read moreBruce does great work, and is very efficient and affordable. After year one, I received a card in the mail with my pre-set appointment for the next year. I previously always did my taxes on my own, and spent forever trying to read up on any changes in the tax laws. I am self-employed, but felt like I had a good handle on it. I had made errors and had to make corrections in the past. It was never an easy process. Since meeting this team, I have saved money and learned that I did not know all of the law, nor could I keep up as they do. Last year, I decided to do my taxes "on my own" and see how I'd come out, and then brought my information into the office for my appointment. It turns out that I would've paid out lots of money needlessly. I won't go to anyone else as long as these folks are in business.