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    Clarus Center

    5.0 (1 review)

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    6 years ago

    Helpful 10
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    Love this 9
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    Symetria - Naperville Outpatient Rehab & Suboxone Clinic

    Symetria - Naperville Outpatient Rehab & Suboxone Clinic

    2.9(13 reviews)
    0.1 mi

    Irrevocably changed my life, I walked in a broken man with no job, no family, no friends, not even…read moretwo pennies to rub together. Then after a seamless intake an evaluation I met my counselor. With her counseling and following the program I started to see a spark in the Darkness. One year and 3 months of dedication and patience I can happily say I've been clean for that long and I've acquired one of the best jobs I've ever had bought a new car and can spend time with my nephews whenever I wont to now. There are always obstacles like scheduling mishaps wait times and things of that nature but I would do it all over again those are not issues to stop me from getting my sobriety. I stand tall and walk with a purpose now and I owe it all to Symetria Recovery they never gave up on me!

    I am extremely disappointed with my experience at Symetria. Before I ever started treatment, I was…read moretold over the phone that with my insurance my costs should be around $60 per month. Instead, I later found out they were billing my insurance approximately $750 PER DAY (and yes, they will force you to go in everyday for your meds in the beginning) for visits that consisted of little more than coming in and receiving my Suboxone at a window. According to my Blue Cross Blue Shield account, the first four days alone were already nearly $3,000 in charges, and there are still additional days marked as "in process," and Lord only knows what those days are going to be costing. My guess is 750 dollars again. Sickening. For context, with my prescription plan, my Suboxone would typically be a $10 copay for a 30-day supply if prescribed through a regular doctor and filled at a pharmacy. Instead, I was placed into a system where I was required to come in repeatedly just to pick up medication at a window, while each visit was billed at hundreds of dollars. I was initially told I would only need to come in for the first seven days. When those seven days were coming to an end they informed me I would have to continue coming in three days a week for another three weeks just to receive my medication. Each of these visits was being billed at around $750, despite the fact that I was simply showing up to a window to get medication that could otherwise be managed through a standard pharmacy prescription. Talk about scam! During my entire time there, I saw a doctor over Zoom ONE TIME and met with a drug and alcohol counselor ONE TIME for intake and a treatment plan. Blood was drawn, and I was given lab results that were never adequately reviewed or explained to me. Additionally, most of the blood work results I received were marked "test not performed -- specimen past stability," meaning they were not actually completed or were unusable, and I was never given a clear explanation as to why or what that meant for my care. What I find most disturbing is the amount being charged to insurance compared to the actual care provided. The vast majority of my visits involved no physician interaction, no counseling, and no meaningful treatment beyond walking up to a window for medication. Yet, hundreds and hundreds of dollars per visit were being billed. It felt less like patient-centered care and more like a system designed to maximize billing. Patients seeking help for addiction are vulnerable and deserve transparent pricing and ethical treatment. My experience left me feeling misled about costs and pressured into unnecessary in-person visits simply to access medication. I cannot recommend Symetria based on my experience.

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    Symetria - Naperville Outpatient Rehab & Suboxone Clinic
    Symetria - Naperville Outpatient Rehab & Suboxone Clinic
    Symetria - Naperville Outpatient Rehab & Suboxone Clinic

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    Northwestern Medicine Proton Center - Wonderful waiting area for families. Very comfortable.

    Northwestern Medicine Proton Center

    3.4(5 reviews)
    1.0 mi

    I can never give a bad review at this hospital it is numero UNO in my list all staff very…read moreprofessional and polite. Best doctors and nurses work here. If you have any issues paying your hospital bills you can apply for assistance and if you have or qualify under the guise lines they will pair you with someone that can pay the bill. Or you can arrangements to make payments

    My family entrusted Dr. Gondi with the care of my twin sister during her battle with metastatic…read morebreast cancer, one of the most difficult experiences of our lives. Unfortunately, our experience left us feeling unheard, unsupported, and deeply disappointed. Throughout her treatment, I felt there was a lack of empathy, compassion, and communication at a time when those qualities mattered most. My twin sister deserved to be treated not only as a patient, but as a person facing an incredibly challenging diagnosis. Instead, we often felt dismissed and left without the support and understanding we desperately needed. While I understand that cancer outcomes are not always within a doctor's control, I believe patients and their families deserve compassionate care, clear communication, and genuine concern. Sadly, that was not our experience. The loss of my twin sister has left an immeasurable void in our lives, and the lack of empathy we encountered during her care only added to our pain. I hope this feedback encourages a greater focus on compassion and patient-centered care for other families facing similar circumstances.

    Clarus Center - physicians - Updated June 2026

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