We leave our boat overnight twice a year. Susan has been very helpful meeting our needs. The facility is well laid out and clean.

I rented a small indoor unit For approximately 3 months. The unit leaked water and caused damage/ mold to a 49 year old credenza (family piece). I was told by the lady at the desk. As per # 14, Sorry you rented at your own risk. I sent an email to the owner, waiting a week and surprise, no response. and separate issue A couple weeks before I had arrived at my unit and it had an orange lockout on my unit. I was told that the trainee accidentally put it on my unit. Don't rent from this place. Run. read more

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My 76 year old mother has never missed a payment in over a decade. She was unaware that her card was expired and her automatic payments ceased unexpectedly a missed a couple months. When she spoke to the "manager", she was very rude to my mother and threatened to put her storage unit up for auction if it wasn't paid along with the late fees as well. When my mother asked why didn't anyone call to tell her, the "managers" reply was ....... "I don't have time to call people, I sent you a letter". My mother received that letter only a few days ago. What kind of antiquated system does a business owner use that doesn't try to notify customers via text, call, email when they are seeking payment? You all still use paper mail? In this day and age? And had my mother not caught that letter and opened it (unassuming because she does automated deductions) she would've lost all of her belongings to an auction. My mother did go up there and spoke to this very rude "manager" and the manager admitted that the communication was not up to par. She offered my mother an apology, and claimed that she acted that way because she is just so used to people yelling at her all day........ but continued to charge her the late fees anyways instead of doing the right thing for a loyal customer that NEVER missed a payment and chose YOUR establishment to rent for over a decade. That is absolute terrible customer service. If you are the "manager" reading this, you should be absolutely ashamed of yourself for treating my mother the way you did. If you are the owner of this establishment reading this, please know I will be taking my mother up there as soon as I can to remove all of her belongings and storing it elsewhere. We will be bringing our business elsewhere. And you should perhaps consider coaching your "manager" on the proper way to handle situations like that, along with a lesson on how to be polite to customers that give you loyal business. And then you should consider a more updated policy and method of contacting customers who are in the same situation as my mother found herself in....... Since the "manager" says she doesn't have time to call people. You also should have rescinded the late fees or at least met her in the middle in good faith. Terrible look for your business. read more

I was extremely pleased with this facility. I ran into some problems with my move and was not going to get to the storage unit in time to check in. However, I called and spoke to the manager and he made special accomodations for me to come late. When I arrived, the place was clean and very secure. There were also carts and dollys waiting for me. The only thing that could have made it better is if they had unloaded the truck for me! read more