No gate keypad & they raise the price without notice I was paying $85.32 from April til August the…read moreraised it up to $145 in September witch is why I stopped payments & moving my stuff out of there

it's one of the most amazing understanding, appreciative and good quality squeaky clean storage…read moreunits. I've seen in Pennsylvania for the first time in my life and I'm gonna be 35 soon. Being it's the only facility that I want to store my stuff in ever in order to understand what I mean when you need space he has it everything from 5 foot walk-ins to boat, rental spots, climate control, and more and his prices you can't beat, I don't think I've seen a storage unit with such a good quality in their units like I did Plymouth storage unit exactly what they say they are. They got good customer service skills and you don't have to worry about people stealing from you without ID, you can't get in.

Very nice facility, easy in and out. Great to deal with. Multiple ways to pay, highly recommend.read more

Whoever I spoke to on the phone gave me absolutely terrible service. She was yelling at me before…read moreshe had even confirmed my name (I was NOT the individual she thought I was) and proceeded to barely fix the attitude after she realized I wasn't. I am not looking forward to returning my truck to this location.

Customer service like the 80's when people still cared about each other and about doing a good job…read more Everybody in this place is friendly, knowledgeable and eager to help. Felt like I was in the twilight zone as you just don't get this kind of service and expertise with a friendly disposition anywhere anymore it seems. And they were all like this as I observed they were all going out of their way with the customers they were assisting. We broke down on our way to NY a couple days ago, and had arranged for a truck at this location on our way. Had to totally change up reservation and timing, leave our car at the location, get to NY to do a pick up and then back to Scranton where these guys got us set up to tow my car back home behind the UHaul. These guys and gals are dialed in and actually want to help you and they do. Total difference at my drop off spot, place empty, kid up some stairs on the phone while playing video games and me yelling up the stairwell. Still didn't hear me so I had to go through 5 minutes of prompts on the phone before I got their line ringing. He bounds down the stairs, notices me there and say "oh, hey...." Hat's off to the Scranton U-Haul crew, true professionals, and made a difficult trip way, way easier. God bless your crew!

We leave our boat overnight twice a year. Susan has been very helpful meeting our needs. The…read morefacility is well laid out and clean.

I rented a small indoor unit For approximately 3 months. The unit leaked water and caused damage/…read moremold to a 49 year old credenza (family piece). I was told by the lady at the desk. As per # 14, Sorry you rented at your own risk. I sent an email to the owner, waiting a week and surprise, no response. and separate issue A couple weeks before I had arrived at my unit and it had an orange lockout on my unit. I was told that the trainee accidentally put it on my unit. Don't rent from this place. Run.

Let's be real--no one wakes up excited to deal with a house full of stuff that needs to go. But if…read moreyou have to do it, you're gonna want the Junken Monkeys crew on your team. After my brother passed away, I had a house full of ahem let's call it a robust collection of things that needed to be cleared out so I could begin sorting through the rest. Since I haven't lived in Scranton for over 20 years, I turned to a realtor friend for recommendations, and without hesitation, they said, "Call Junken Monkeys." Best. Advice. Ever. I reached out, got upfront pricing, and had a truck at the house the very next day. The team called me in the morning to confirm, showed up on time, and got to work like a well-oiled machine. They were quick, professional, and, pleasant while hauling away decades' worth of "treasures" that had definitely overstayed their welcome. But here's where they really went above and beyond: I needed not one, not two, but THREE trips in the same week. Every single time I called, they answered the phone (rare these days) and bent over backwards to get a truck out ASAP. By the third trip, I was calling at 11 AM hoping for a miracle, and Gavin and his crew showed up two hours later. TWO. HOURS. LATER. That's superhero-level response time. Shoutout to Brian, Daryl, Jacob, and Gavin, plus the entire crew who did all the heavy lifting (literally). You guys made a tough job easy, and I'll absolutely be calling you again when I'm ready to tackle round two.

Did not meet deadline. Tried to charge more money after agreed upon amount. Messy workers, spiteful…read moreand ill tempered owner.

We've had to leave our belongings in storage longer than expected…read more Mt. Pocono storage has been great. It costs so little to keep your belongings safe until you need them. Daniel is a great guy and always happy to help. Our house sold and it's time to say goodbye. Thank you. CL

We have never had a bad experience until recently and have been going there for years. The woman…read morethat greeted us at the door was rude and unhelpful. She insisted there were no fabric headboards in the store. I had to beg her to show me what they had and she remained unpleasant the whole time. Rhymes with "witch." Seemed like she didn't want a sale. She didn't get one. We bought a headboard on line instead.

Amazing customer service. We were on a tight timeline and Mr C helped us fine furniture in stock…read moreand delivered with in our time frame. Prices are reasonable and quality much better than shopping from an online retailer. Ask for Mr C when you go!

We had a wonderful experience with Angie from the Ashley Furniture Store in Wilkes-Barre. She was…read moreextremely helpful and kind. My husband and had a great experience and will visit again in the future.

Customer service department is deplorable. Bought over 6 thousand dollars of furniture. 2…read morerecliners had to be returned after 60 days as material pilled, looked like someone urinated on the furniture. Bought a king size mattress, started to sag after 8 months on my husband's side. Called customer service, waited 2 days for a return call. We have a service plan on the furniture. Customer service stated the plan doesn't cover mattresses but she "would do something for me", neglecting to mention the mattress has a 10 year warranty. The gentleman who was to evaluate the mattress took 3 days to call me. Wanted to come out Tuesday before Thanksgiving. Just wasn't possible on our end. Made an appointment for the following Monday. Here it is the work day half over, no call no show. No response from customer service. Next step is the Better Business Bureau. The store doesn't return calls either. Would definitely not recommend this store. Great before the sale, a nightmare after. Addendum: After finally reaching the local store and threatening to throw the mattress on the showroom floor, customer service reached out and will be here between 12n and 4pm. Another wasted day waiting. Why does one have to get so extreme before any action is taken?