I asked one of the agents at Adler Travel to help me book a trip to Madrid and Paris so that my…read moredaughter, an art student, could see the great museums. The agent did competently book flights and hotels, and I'm choosing to see that as a "glass half-full". But she needed a couple of reminders and she took a couple weeks longer than she said she would. And really, in a world where we all have TripAdvisor, I'm not sure that saved me more than 4 or 5 hours versus doing it on my own. Where I really could have used help, there was none. I was very clear about the purpose of the trip and the museums we intended to visit. Those museums are currently deluged with tourists and all now require booking time slots weeks in advance. If we had shown up without pre-booked tickets, we would have been turned away, negating the entire purpose of the trip and wasting thousands of dollars. This kind of information - learned from personal trips to the destination or previous bookings - is the real added value a travel agent should provide. Our agent provided none. Luckily for us, I learned about the need for pre-booking from Rick Steves' books before it was too late to get in. It was too late to get the time-slots we wanted, however. Some of the slots were decidedly inconvenient. A few weeks' earlier start would have been extremely helpful - a heads-up from the agent would have made a huge difference. Our agent was simply MIA after the initial bookings. She did finally respond to an email requesting help booking flights from Madrid to Paris - after I'd already booked them myself - with apologies about missing my email in her very full inbox. I had to do all of the research and booking for the museums myself, something that took many hours. Every agency has multiple agents with different levels of experience and enthusiasm for the job. Adler has a good enough local reputation that I'm sure some of the other agents are more helpful. But my experience with my agent was not great. I credit Rick Steves for a successful trip, not my agent. If I hadn't checked those books, it would have been a complete fiasco.

My husband and I were referred to John at Adler Travel by a friend when planning our honeymoon…read more Neither of us have traveled very much, and honestly the thought of sorting through thousands of different options, and then planning flights in the midst of wedding planning did not seem apealing. Luckily, John made everything beyond easy! We went in for a meeting with a few key ideas: all inclusive, on the beach, adults only. After a few more questions John quickly came up with several options. He made the process even easier by reserving everything for us, and telling us what to expect at each step of our travels. We had the BEST TIME in Mexico at El Dorado Maroma! Completely stress free vacation, exactly like we wanted :) We can not wait to go back and plan our next vacation through Adler Travel!

Oh please don't hire them. We made the mistake hied them for our wedding and totally regretted it…read more After signing the agreement they did the whole bait and switch and gave me a higher amount. When I questioned why it was higher then the quote she said cause it was for a wedding and they stock it with high end champagne...that would cooks btw. It was transportation only to the ceremony not both ways. They are crooks.not to mention the driver arrived at my house only to find he forgot his wallet, so he literally had to leave and go home to get it. The car was beat up and old and the driver was this rude older man. I wouldn't take a free ride from this BS company

I have never before felt so compelled to write a review. In early December, I used this car…read moreservice for a pickup at JFK and a ride to Connecticut. The driver was on time, kind, and got me to my destination safely. But... the limo was dirty. Like it had someone else's half full Dunkin Donuts cup, some candy wrappers, an empty champagne bottle, etc. Not a big deal - but when I pay $240, I don't expect to sit with someone else's trash. I didn't say anything to the driver, but called the office a couple of days later. They offered to give me a $50 credit on a future ride. I explained I would appreciate it more if it were a $50 refund on the past ride. She said she'd call me back. She did leave me a message that I would be getting a $50 credit. So I waited a few weeks but still didn't see it on my credit card. I called back and asked to speak to the original person I spoke to. I was told she would call me right back and she didn't. I called a few days later and the guy who answered the phone was eager to hear my story and help. He listened, asked me how much the credit was for, and said he'd get back to me right away. That was days ago. Honestly, the dirty limo was moderately annoying. But the getting jerked around and wasting my time on a credit that was promised but probably never going to come through - that's super annoying. They've lost my future business.

We used Compo Limousine for our wedding day, and they were absolutely fantastic from start to…read morefinish! From the moment we first reached out, their team was responsive, professional, and incredibly accommodating to all our needs. On the day of the wedding, the limo arrived right on time--spotlessly clean, beautifully maintained, and fully stocked with water and champagne, just as promised. The driver was outstanding--punctual, courteous, and made us feel completely at ease during what could have been a stressful time. Our entire wedding party had a great trip, and it made for some really fun memories (and photos)! If you're looking for a reliable, elegant, and top-tier limousine service for your special event, I can't recommend Compo Limo enough. They truly went above and beyond to help make our big day unforgettable.

They provided bus and van transportation from Norwalk to the Brooklyn botanical garden for my…read moredaughter's wedding. Great service and all went well

We booked ECS Transportation to take our family of 7 to and from the NY cruise ports. The…read moredrivers arrived on time, were very friendly, courteous, and professional. We can't wait to use them for all future travel plans. THANK YOU ECS TRANSPORTATION! PS: I don't typically like to drive with others (not even with my husband). LOL ECS drivers were very professional and safe!

Alex and his team are THE BEST, this from a woman who has used several different car services over…read moreher long lifetime. He and his team are excellent drivers and lovely human beings. In my experience, they have always arrived early in clean, luxury sedans (outfitted with water bottles, mints and hand sanitizer) or SUVs. My children have relied on Alex for three decades now and their own adult children rely on him as well for airport transportation when they are visiting from out of town. I couldn't recommend Alex more highly or enthusiastically.

We have been using Time To Go Limousine for 3 years now - every trip has been on time, spotless…read morecars and SUV's with courteous drivers. Highly recommend Alex and his team!

Can I say amazing. We had an amazing experience using Susan as our travel agent and will stay with…read moreher forever. She took care of everything for us. We were looking around for places to go and didn't want it to be to costly. Never thought Aruba would be affordable for us, but she made it happen. And boy was this a fantastic trip. The hotel she found us was located on palm beach which was amazing in itself, however, within steps from the hotel door were shops and restaurants and anything we needed. We chose not to do all inclusive which was perfect. Every day for seven days we had a different restaurant for breakfast luncheon dinner. All within minutes of our hotel walking distance. We walked everywhere. Such amazing food. Oh yes, and she reminded me when it was time for us to fill out the ED card because if not, I would've forgotten. We even booked our excursions through her and they were fabulous. I cannot rave enough about Susan and our experience. I'm so glad that I found her.

Rented a rolls Royce for my husband's birthday- got a great deal on Groupon. Was a little worried…read moreat first because Groupon deals have to be communicated via email only...but driver arrived promptly on the day of (and even text me the day before to confirm). Everything turned out great! Will be using this service for other memorable occasions. Thank you, Arivo.

Most horrible services; I booked a deal they had in Groupon to surprise my wife and I followed…read moreinstructions which was to email them about my purchase. Its been about 90 days and they have not help me book a date with one of there cars. I write to them and they take a week to respond; I call with brief questions they tell me email them; I email them, they don't answer. If they answered its about Another week later. First they had and date for February open, I was open to take it, they responded a week later now they have nothing until June.

Would recommend. Good communication when using to and from airports. Smooth and positive…read moreexperience. Will be a return customer.