the 2024 review for this company still accurately reflects how this company conducts businessread more

I had hired this company in May to do a whole house cleaning and they did a very good job. So then…read moreI decided to hire them again recently to do a regular cleaning based on a five hour quote I was given in May. The two young ladies came on time and seemed to be doing what was asked of them per the quote... dusting, vacuuming, washing floors, cleaning bathrooms, etc. I took a quick look around and everything seemed to be in order. But the next day, I checked the kitchen floor and under the shelf units and under the secretary and the hutch and they were still dirty and clearly had not been done. I spoke with the owner, who questioned my manner of checking the kitchen floor and was going to send the girls back over, but I declined that offer. I had already redone the cleaning myself. Then later in the week, I dropped an earring under my bed and had to retrieve it with the ceiling fan broom and found a ton of dust under my bed (see the pic below). And more was discovered under my dresser and under the night stands!! I also thought it was odd that there were no vacuum marks on the rug in my husband's office. I sent the picture of the dust in an email to the owner and asked for a refund of one hour of work, $42, because it was clear that the job was poorly done and I was going to have to do it all myself. At 70 years of age and having many medical issues this year, the cleaning service was a welcome helper (or so I thought!). Instead of an apology from the owner, today, I received a check for $42, and written in the memo line was " extortion, unrealistic expectations".!!! I would NEVER recommend this company to anyone as they do not know how to conduct business nor do they know how to treat their customers!!

I have used Maid In Amarillo cleaning services for over five years starting in 2016. At first they…read morewere very good and did a great job. Then slowly there services went from okay to bad. They started using strong chemicals that made my eyes water and caused problems with my allergies. I told the owner Clarabell and she had it corrected. Then there were different ladies coming to clean each time, not the same ones. Then they were coming an hour or more late. Sometimes they would call but most of the time I did the calling. The owner later would call and want to change dates and time. This became a frequent routine with this company. There cleaning became terrible to say the leas. Just before I stopped using them two of the employees were starting there own maid service and handing out business cards. I told the owner Clarabel but didn't make much of a difference. Now she wants to branch out and clean the inside of your vehicle. She needs to do a better job of cleaning homes first. I don't like writing negative reviews but I felt people who are considering using Maid In Amarillo would be wise to go with another company. Gary

They do a fabulous job! I've used them twice for moving out of places. I am always a bit jealous…read moreI'm not staying behind to enjoy the spotless apartment they just finished cleaning. They are very flexible and accommodating. You can schedule service completely online if that appeals to you. I hate cleaning so I feel the value for the service they provide. Highly recommend!

I was billed and paid an extremely large amount and anything that was fabric was not cleaned AFTER…read more9 MONTHS. I was told "oh well, you are not our only fire". Now the company refuses to reimburse me for the portion of job they didn't do.

Unfortunately our office flooded after one of the many days of rain we received in Amarillo…read more Albeit, quick to respond, we were blind sided on the quality of the rugs they took from our establishment to clean. We sent the crew with 7 rugs to try and clean and save. This happened 05/19, and we received our rugs back on 06/12/2023. They were not cleaned, I took pictures of them, 1 rug came in with leaves on it and I vacuumed it. I sent in the pictures to the PM and a member of management, of which, we have yet to receive any response. We will be throwing these rugs out. They are not salvageable. Would not recommend this establishment at all!

The workers at Merry Maids are some of the hardest workers I know. They come to my house and work…read moreas quickly, efficiently, and thoroughly as possible. My house just sparkles after they are finished cleaning! They do a top notch job on my kitchen, living room, and bathrooms. The owner is caring, professional, and fair. If you want your house to sparkle and shine as well as smell and look fresh, call Merry Maids. You will not be sorry!

Anyone who appreciates a friendly, knowledgeable and courteous staff should contact Merry Maids…read more The ladies that came to my home where cheerful and sweet. Their attention to detail was impeccable.They did a great job, the house looked and smelled wonderful. I would highly reccomend!

Thadeous is absolutely amazing, he didn't only fix what I needed fixed but told me what I can do…read morefor other projects I needed done and how to save money on it! 110% recommend! Thank you so much Thadeous you're amazing!

Owner cashed check,over $7,800 and todaywalked off the job HE did not honor our agreement on fence…read moreAND REFUSED to leave fencing materials! DO NOT USE HIM! The police called and he was trespassed. A ,civil suit to follow,BBB complaint etc. Theft is theft! In addition. He "claimed" to be a Christian! What company wants 80% deposit?? Buyer beware. My issues with two contractors was resolved. Now he is lying. He is NOT a good businessman . Get everything in writing. Let's see if he donates my money to his church

I'm updating a review I wrote one week ago. I was left unsatisfied by an expensive service call…read morewith a temporary fix on my tankless water heater. This past Monday, Scottco called my husband to discuss the problem. He explained the issue. The sweet lady in the office to him she understand and would get back with him. Long story short, this problem is fixed permanently. I can't thank the folks in the office enough. They followed through and satisfied us!

Hi there, I wanted…read moreto warn others regarding my recent experience with Scottco. I must say that I was quite disappointed with the situation that unfolded. As a proud Texan who has served and worn my uniform proudly, I value honesty and fairness above all else. When I booked their services, I had no idea that they were over an hour away. When we did a google search for Hereford this company showed up as if they were local. We had a overpowering sewer stench in the building only that added to our sense of urgency. In my desperation to take care of my employees, I unknowingly booked Scottco while my wife had already booked another company. As a small company with only two employees, the $420 trip charge was quite devastating for us. I believe in compensating others for their time and would never want to take advantage of anyone. I understand that mistakes happen, and I am willing to pay a fair amount for the services rendered. However, I was taken aback when I was told that the original charge was almost $600 as if I needed to be happy with the current. I believe in dealing with companies that operate with integrity and put their heart into their operations. I own up to my mistake and am willing to pay what is fair. I always strive to take care of my fellow man and would never want to feel like I'm taking advantage of someone's error. I believe in fair and honest dealings.

Super fast response and scheduling. They were able to get me in the next day and had my apartment's…read morecarpets looking brand new within an hour. Also very affordable for not only the cleaning but the pet treatment and deodorizer. 10/10 recommend.

They good customer service arrived and did good work. I would hire them again. They toke the job at…read morethe last minute and gave me a fair price.

Guys were on time and super efficient. Start to finish was just over and hour for almost 500 sq…read more Ft. Carpets were dry in a little over an hour, and looked better than the day we bought our house! They were able to get stains out that other big name carpet cleaning companies couldn't. I was tired of the other companies overprice and under deliver, and I'm glad i was, because these guys did a great job at an exceptional price. Next time i need carpet cleaned, i know who to call!

Josh and Mason were both amazing! They not only told me how their products works but showed me. My…read morecarpet was dry, spot free from my two dogs and smelled amazing when I came home 3 hours later. Plus it looks brand new. Amarillo Dry Carpet earned a new customer today!