I had a truly excellent experience with Classic Pianos and recommend them without reservation. I came in search of a rehearsal piano with very specific requirements: something suitable for a rental situation, capable of silent practice with headphones, yet--above all--an instrument with genuinely good action. As a pianist returning to conservatory-level study after years of gigging, proper action is not a luxury for me; it is the foundation upon which all serious work is built. I was pleasantly surprised by the quality of the hybrid pianos offered at Classic Pianos. The hammer action is responsive, musical, and deeply satisfying--impressively close to an acoustic experience. While nothing replaces a grand, this instrument is an outstanding solution for a renter needing rigorous daily practice and keeping one's technique in shape. Hui was a pleasure to work with throughout the process: knowledgeable, patient, and genuinely attentive. She made everything easy and stress-free from start to finish. Since the piano arrived, I've been playing far more than I intended--which may be the clearest sign that the right choice was made. Classic Pianos did such a good job that my neighbors may soon need to leave them a review as well. read more

Are you thinking of buying a piano? If so the best experience I've ever had is at Classic Pianos in Bellevue. the store has a lovely feel to it, the staff is friendly and welcoming and it feels more like a visit to a wonderful world of music and pianos. We met Ben Klinger who has been helping people buy pianos for many years, in fact he authored a book on how to buy pianos. He is knowledgeable and funny and pleasant with never any notes of pressure. He plays guitar, piano, has a great ear both For music and listening to what you are looking for. You can visit as many times as you wish and are always welcomed. Ben will meet You where you are and find the best piano for your budget and needs. As you grow in your musical ability you can upgrade with great terms. read more

I recently worked with James at Classic Pianos on buying a grand piano for my living room. Classic Pianos has a great showroom with a lot of great pianos, and has provided top notch customer service. I visited all of the piano stores in the Seattle area and tried a lot of pianos looking for just the right instrument, so I encountered a lot of different situations. At Classic Pianos, James made me feel welcome to spend as much time as I needed playing the pianos. He checked in from time to time to answer questions or tell me about the models, but mostly kept out of my way. He has a background as a piano technician, and was able to speak really clearly to the technical differences between the instruments I was considering. His sales style was very gentle and not pushy, which I really appreciated. I've been really happy with the piano I selected, but I did find a small mechanical defect with the bench a week or two after delivery. Classic Pianos resolved this promptly by replacing the bench. James himself made time to come pick it up at my house and bring the replacement. I have been nothing but impressed, and would highly recommend it. read more

Classic Pianos - Musical Instruments & Teachers Near Me - Bellevue, Washington

About a month ago, my husband and I went into Classic Pianos and had the best experience with Lamar! After months of researching different pianos, we knew a Kawai would probably have the sound we prefer - more balanced when it came to the sound being more mellow or bright. On the Classic Pianos website, we saw a used upright and baby grand K. Kawai that interested us. I sent an inquiry to ask about the prices, and Lamar responded shortly after - eventually scheduling an appointment the same day to look at it in person. Lamar was a very patient and kind person. Not only did he show us both pianos we requested and answered all questions asked,but he was so knowledgeable about these beautiful instruments. Not once did we feel pressured to make a purchase; and he went above and beyond to ensure we were taken care of. Adriana was who helped us with the transaction itself - she was so kind! At the time of purchase, we had to figure out what to do with our old upright at home. Lamar gave us an idea of what they would take for it or what we can try to sell it for. We ended up keeping it stored at a family member's house for now, but it's good to know that we can probably sell it to Classic Pianos in the future. Delivery itself was great - the moving company they work with handled it with care. Overall, I'd recommend Classic Pianos to anyone whose in the process of looking into investing in one. They have a large selection of new, used, digital, etc. While we worked with Lamar mostly, every employee we met was very nice and I could tell each person had so much passion for music. What a lovely experience! read more

Classic Pianos - The delivery team handled it with such care! - Musical Instruments & Teachers Near Me - Bellevue, Washington

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Hello! Classic Pianos is the place to go if you want great service and a piano. I used my trade up to get a Yamaha AvantGrand hybrid. Lamar and Ben were great to work with. No pressure - Lamar let me play the pianos I was interested in and was available for questions but didn't hover. Can't wait for delivery! Thank you for a truly exceptional experience read more

A Class Act Buying an acoustic piano is even more daunting than buying a car! It's typically a once in a lifetime experience. Classic Pianos, especially our salesperson, James Han, created an exceptional experience before, during and after. Classic's ads on CraigsList made it easy to track when new options for used pianos arrived. When I saw a used Steinway upright, my husband and I headed to the store where we met James Han. He welcomed us, answered our questions, encouraged me to play any piano, and then left us alone to try some instruments. The Steinway wasn't the piano for me. James offered to keep an eye out for a used upright with a rich tone. A month later, when I responded to an ad for a top-of-the-line Schimmel upright, James recognized us and managed to juggle multiple customers while giving us his full attention when we needed it. When the Schimmel didn't call to me, my husband suggested I try a grand piano. Talk about being a kid in a candy store! With their stunning craftsmanship, the Estonia pianos immediately caught my eye. And then I played one. We were hooked. James gave us a paper template for a grand piano to make sure it would fit in our house. We became the proud owners of an Estonia concert grand. A piano that will challenge and support me every day. Classic's people and policies conspire to create a stellar experience. Everyone we met was generous with their time and knowledge. They clearly love what they do. They put us in touch with a financial institution that specializes in pianos, arranged moving the Estonia to our house, and storage for my old Estey. When an unprecedented traffic accident destroyed the Estey (See https://www.yelp.com/biz/martinson-piano-moving-everett?hrid=GPqyCXlq7otYS8S2dylpLQ), James was the one who broke the news with compassion and honesty. Both Classic and Martinson Piano Moving were terrific in making the best of a bad situation and committed to providing the recipient with an equivalent piano. James continues to be generous with his time, talent, and knowledge. Since he is also a piano tuner, we've been fortunate to have him over to tune the new Estonia piano and continue to patiently answer our questions. What a treat! If you are considering buying a piano, Classic Pianos, through great people like James Han, will welcome you without pressure, help you choose and purchase an instrument, and support you as you make friends with it. I wish you as fabulous an experience as I've had. read more

Knowledgeable and helpful. They have a very large showroom with many options of new and used pianos. I had a used hybrid digital piano delivered and am enjoying it immensely! I highly recommend Classic Pianos for their level of service and expertise. read more

Went in today to look around for a piano for my daughter. Looking to spend as little as possible, and had a decision made on a Yamaha 725. I know almost nothing about digital piano's, so I thought I would come in and see what I could learn about the various options and differences between all the models in the Yamaha 725 realm and like models. I've done my research online and on YouTube reviews. But one thing that I wanted to witness with my own ears was the actual sound, the feel of the keys, etc. (You know, the stuff you have to be in-person for in order to make that informed decision.) In comes Lamar, the sales professional on the showroom floor: Lamar was very friendly and extremely knowledgeable. No pressure at all, whatsoever. He was impassioned to inform us to choose the right piano for us. He didn't push us to buy more expensive pianos, but stuck to exactly what we needed and the list of priorities we presented. They have a wonderful inventory of everything from $1000, to $180,000! Once he knew what we were in store for, he took us exactly to the section that we needed to go. Lamar was the most professional, low-pressure sales, personable, friendly, deeply caring, and the 2 items I want to make especial note of: 1) He is a fantastic piano player that can demonstrate on a whim the beautiful notes and sound that these instruments make. 2) He is in a line of business that he obviously is passionate about, and is extremely knowledgeable in. I've not met a sales professional like him in a very, very long time. Even if I hadn't bought a piano today I still would have loved the experience that he afforded me this afternoon. I ended up buying 2 levels up from the Yamaha 725, to the Yamaha CLP 745. A big difference in performance and options. I am extremely satisfied with my experience in the store today. Everyone was extremely friendly and very supportive to help me make the best choice for my daughter. What a joy it was to come into Classic Piano's in Bellevue today. I am now a life-time customer of this store because of the experience that Lamar has given me. I wish all sales professionals were like him. /jim read more

My husband, teen, and I had the most amazing experience working with James Han at Classic Pianos. Our youngest has been playing for 8 years and their piano teacher said it was time to upgrade our piano. As parents neither of us play and weren't sure what we wanted for the new piano. However James was really patient with us and letting us experience different pianos. We finally landed on an Estonia 168. Our teenager loves it. And while the wait time was longer than expected (pandemic supply chain issues) James was really communicative on new target dates. One of the wonderful aspects of working with James is he also is a piano technician. So when our old piano started acting up he came and fixed the squeaking pedal, while we waited for our new piano to arrive. We are so happy with our new piano and are thrilled to continue our relationship with James as he will be our technician for our upcoming tunings on the new baby grand. read more

Classic Pianos - Estonia 168. Purchased 2022. - Musical Instruments & Teachers Near Me - Bellevue, Washington

I had piano lessons as a child and am revisiting the piano now in my 60s. I'm still playing the old family upright and am ready for an upgrade, but am ignorant about pianos. Hui Jin was very helpful and knowledgeable. She did a good job of helping my to get a handle on what sort of piano might suit me. It was a pleasant, nonintimidating experience. read more

I purchased an upright Yamaha piano from Classic Pianos a couple years back, and had a great experience. The sales folks were helpful and knowledgeable but not pushy, and put me at ease about the moving process. I had previous experience with piano movers that couldn't navigate the steps and turns in my home, and Classic Pianos set me up with movers that were incredibly professional and had no issues moving my new piano into my home. Very smooth process all around - would recommend! read more

I wholeheartedly recommend Classic Pianos Bellevue to anyone who is serious, or even just curious, about buying a piano. Our experience here was flawless and a pure joy. As first-time piano buyers who hadn't seriously played in many years, we were nervous about the process and unsure about what we were getting ourselves into. All of the staff, particularly Ben Klinger, were helpful and informative at every step, without ever being pushy. They helped us put all of our questions and worries to rest. They gave us as much time and space as we wanted to play any of their pianos over the course of a few weeks, while we explored our options and narrowed down our list of favorites. They honestly answered every question we had along the way. After much deliberation and testing, we were confident that a particular Bösendorfer grand piano was right for us. Ben Klinger always had our best interest in mind, and I completely trusted him to guide us through the entire process. Time and time again, Ben Klinger went above and beyond to make sure we had a stellar experience: He promptly answered all of my questions over email and text, even after business hours. He honored his verbal offer to me for a particular financing program that I was interested in, even after he realized that the bank had recently discontinued that program. He helped us apply for a second financing program after there was a clerical issue with the first one. He helped us order a custom cover for our piano to protect it while our children are still very young, checking in with me multiple times to make sure all of the details were perfect. He loaned us a piano cover from the store while our custom one was being made and shipped. He arranged for another staff member to personally deliver the custom cover to our house. He called me the day our piano was delivered to make sure everything was perfect. If I, or anyone I know, is ever in the market for a piano in the future, I wouldn't hesitate to return to Classic Pianos Bellevue. read more

This is the first time for us to buy an upright piano for our 9-year-old child. After many comparisons, we chose the classic pianos store in Bellevue. James gave us a patient and detailed introduction, and finally we chose a B3. The delivery process was very smooth, and there was an unexpected discount. Overall, a very pleasant shopping experience. Our children also love this new piano and practice far more enthusiastically than the original keyboard. read more

We had a great piano buying experience at the Classic Pianos Bellevue store. James Han, the piano salesman was very knowledgeable, sincere, and honest. He helped me to pick up the perfect piano back in January this year. James is also my piano technician who tuned my piano. I am very happy knowing my piano is and always will be in good hands. I'd recommend James Han to anyone who's looking to buy a piano! read more

Ben at Classic Pianos truly went above and beyond tonight. We had an appointment booked for the end of the day (Black Friday) at nearby Northwest Pianos and unfortunately weren't able to find a used piano that worked for our family. After making a very long trip we were determined to not head home empty-handed. We called over just before 6pm and asked if there was any way that they could fit us in & thankfully Ben agreed to stay late and squeeze us in at the end of a very long day of back-to-back-to-back appointments. So grateful he did as we were able to find a special used Baldwin that we can't wait to have in our home. Can't recommend Classic Pianos highly enough if you're serious about finding a piano of your own from their friendly and super knowledgeable staff. A++ read more

So far we've had good experience with Classic Pianos, especially with Heidi who told us of a great used piano that they had in stock and in which we jumped all over it. They were able to work with us and came down in price to meet our budget and got us a beautiful piano. Delivery was stellar and we have yet to cash in on our one free tuning but I don't expect any issues. The delivery guys were super knowledgeable and you can tell that they are really passionate about pianos (even if they don't play!) If you're looking for a piano, talk to Heidi! read more

I recently had the pleasure of buying a piano with Ben and his team at Classic pianos. In addition to being a pianist, I also teach, and had found myself in a position where I both needed, and was able, to buy a proper grand piano. My own teacher advised me to check out Classic as he'd had some other students buy from Ben in the past and their experiences had been uniformly positive. I shopped around at a few stores, but none gave such freedom to find the piano I loved. I went to visit the collection of used Steinways they had three or four times, and each time they would lead me down to their collection and let me be for hours at a time, while I concocted various methods and means of hunting through what they had to find what fit best. When I eventually found the one for me (a gorgeous Steinway L in exquisite musical condition) Ben and his team made me feel incredibly well cared for throughout the buying process, and the ten year service and parts warranty along with connecting me with an excellent technician, AND the potential to trade in at cost if I find space for a bigger model down the line has given me immense peace of mind. If you're looking to buy a piano, by all means look around and play a lot, but under no circumstances should you miss out on the experience they offer at Classic Pianos, whether you end up buying from them or not. It was beyond compare and will be worth your time. read more

I bought a second hand piano here, It maintained well even better than some new ones. My daughter likes it and I suggested my friend to buy piano here. read more

I was looking for the entry level piano for my kids. Haidi recommended the Yamaha B series after discussing my needs and my budget, showed me the pianos with the comparison to the U series. We finally settled down with the B2. The delivery was pretty smooth and the time was flexible. I am pretty satisfied with it so far and definitely recommend checking out Classic Pianos! read more

My wife and I were ready to purchase an acoustic upright piano for our 6 year-old daughter. Most of the stores I spoke with were fairly transactional and cut and dry. The general sentiment other stores told me was, "You just need to come in to our show room and talk." Not Classic Pianos, though. I was connected with Lamar who was incredibly knowledgeable, hospitable, and nuanced in his guidance for what to look for in a piano and which make/models to consider. He was very keen to understand what our goals were for this first piano and careful to not arbitrarily sway us in one direction or another. He spent close to 40 minutes joyfully and patiently answering our questions. You can definitely tell this is not just a job but a calling for him. He lives and breathes piano. He reached out to our daughter's piano instructor and discussed what pianos they recommended and had in stock as well as set us up with an appointment with Ben Klinger, their general manager. When we arrived to our appointment with Ben, he gave us a tour of the various models that we discussed previously (used Kawai, used/new Yamaha U and B series). He also introduced us to lesser known brands that they carry such as Broadmann and Schimmel. The show room was quite large and their pianos were all impeccably kept and clean. For 2 hours, we had his undivided attention. Ben introduced each of the pianos (we seriously tested 10+) and spoke to each of them (pros/cons/history) and played for us so we could refine our preferences. The Schimmel W-118 was a real star and resonated with us but was way out of our original budget. Full, brilliant, attractive, and dynamic. The Broadmann was also an incredible piano they carried in our budget range but we wanted to get the best we could so our kids could develop better sensitivity and hearing while they're young. Ben never tried to upsell or pressure us into buying one or another as he was confident that any pianos they carried with highly capable for what we needed. However, seeing how much the Schimmel spoke to us, he graciously worked with us to ensure we were able to come home with a piano that we loved and will serve as an inspiration for us for decades to come. I can't recommended Classic Piano, Ben, and Lamar enough. They are truly a massive cut above the rest. Despite their upscale brand, their prices are fair and competitive especially considering their 100% guarantee upgrade program. With the upgrade program, you're essentially buying into a company for the lifetime of your piano journey. We can't be happier with our decision to buy into the Classic Piano team. Thank you Ben and Lamar! read more

What a great place to buy a piano! So professional. Years of experience and very knowledgeable. The experience of buying a piano is such a good one, I would t buy a piano anywhere else read more

Bought a piano from Fred Riley. Make sure you find him- straight shooter, really cares about his customers, knowledgeable and worked with me to get a great piano based on my budget and needs. And did I mention, I love the piano that I bought :) Highly recommend! read more

I was looking for a high quality piano, and I emailed from their online form to ask what they had in their inventory. Ben Klinger emailed me back with the information of some pianos they had to find out what kind of piano I was looking for. At that time, I was trying to negotiate with a Craigslist seller, so I didn't discuss with him further about pianos. One month later, I saw an ad about a piano from their store, so I emailed Ben. I went to try the piano, and Ben gave me lots of space and time to find out if I really liked that piano. He also suggested many pianos in the showroom to help me find what kind of piano I would really love. I went back a few times to try the piano, and I also had my piano teacher and piano tuner to check out the piano. They let us play or check out the piano freely without watching us closely. Finally, Ben worked with me to give me a good deal for that piano. I am very satisfied with the piano and all the services I have received from Classic Pianos. If you are looking for a piano, you won't go wrong to start checking their inventory. read more

Long time piano player for the last 17 years, first time piano owner. I was looking for a baby grand piano to furnish my new townhouse. Haidi greeted me shortly after I entered the store and after discussing my needs and my budget, she showed me a few of the cheaper baby grand pianos, starting at around the $10k range. After playing a couple of the pianos, I mentioned that these pianos sounded subdued and muted. She then showed me a piano with a much brighter and richer sound. It was a $18.5k Yamaha, but since this piano had been loaned to a concert hall and had a few (barely noticeable) scratches, Haidi knocked the price down to $15k right off the bat. Overall, the prices and selection are pretty good, and the staff is friendly, helpful, and knowledgeable. If you're looking for a piano, I would definitely recommend checking out Classic Pianos. read more

Piano aficionados can safely ignore the strip mall exterior and the beat up upright piano that sits outside soaking up the Seattle humidity (egads). Head straight for the back room and you'll find plenty of new and used Bosendorfers, Steinways, Schimmels, and more. You probably shouldn't buy new -- you'll get a lot of value for your money by going used, saving 40-60% on an instrument that likely performs just as well as new. Do have an independent technician take a look (just as you'd have a mechanic look at a used car before you purchased). read more

We had no idea where to start with buying a piano suitable for a beginner and Haidi Yang took such great care of us and helped us select a beautiful piano. She offered a demonstration on the various types and went over all of the pros and cons for different models. After the purchase was made, she gave us a list of recommended piano teachers in our area that are effective at teaching young beginners. Our experience from beginning to end was pleasant, relaxed, and we felt zero pressure to buy anything. I highly recommend Classic Pianos if you are looking to invest in a piano. read more

Excellent personal contact. Note that they have different sales people who appear to focus on different clients. For instance my wife was most interested initially in group buys and worked with one sales person. However I wanted to compare this with the options of buying mint condition second hand or alternative new models which are not available for group buy yet were recommended by the piano tuner we talked with - I worked with a different sales person then. And yes they offer all the options, unlike other unnamed local store we visited. They have a small table with color crayons and coloring printed papers so the little ones don't get bored while daddy and mommy shop. read more

We've bought 2 pianos from here now and it has been a great experience both times! We love their trade in program which allowed us to apply what we paid for our first piano to our 2nd piano. I'm sure we'll do the same for our 3rd in however many years! Would definitely recommend. read more

We didn't end up buying a piano on our first visit but my experience shopping here was outstanding. Ben Klinger was exceptionally knowledgeable and helpful; his passion for the products he was selling was very apparent, and he played them beautifully. No question that when we do make the purchase it will be from them. read more

Shopping at Classic Pianos exceeded our expectations! We were interested in an upright piano and Ben was attentive and guided us through the different options. The showroom was stocked with multiple pianos to choose from and to play. We chose a Yamaha B3 at an affordable price and we couldn't be happier. Highly recommended! read more

My wife and I went to Classic Pianos to look at a Baldwin piano that was advertised for sale. When we arrived, the piano was being loaded onto a truck for transfer. They were accommodating enough to take it off the truck and reassemble it for us. That piano wasn't what I wanted, but they had such a nice selection that I purchased a Yamaha baby grand after trying many instruments. They have a very good policy of giving a full value trade in if you want to make a change, and give a five year parts and labor warranty. Impressed me as a solid, reputable company, and I am happy with my purchase. Robert G read more

Classic piano was extremely professional and informative. The provided excellent service and answered any questions we had . They also had the most beautiful show room around and extremely competitive prices. On the wall is all the awards they have won for dealer of the year. 100% satisfied. read more

We bought a Yamaha GC1 here and have been very happy with the purchase. I made a couple of visits before buying and got to know many of the people who work here. They were all knowledgable and patient, let me take my time playing lots of pianos and helped me figure out the right one for our family. They really made sure that I was happy with the piano and gladly made adjustments to get it sounding just right. I'm hoping to upgrade to a larger piano in a few years and will happily return when the time comes. read more

I had a great experience buying a smart digital piano with them. They provided me a good deal with a fantastic full price trade in program for future updates. Satisfied with their customer services and fast delivery schedule. Will definitely come back for future piano needs! read more

It was such a relief to find Classic Pianos of Bellevue. James, our sales specialist, was very generous with his time, answering all our technical questions, and demonstrated several pianos so we could listen to the differences between instruments. As we eventually got clearer in our minds what we wanted, he showed us several piano options from an impressive inventory that could meet our needs -- and also stay within our budget. It was definitely an educational process and James was amazing! The process of our purchase was flawless, and James was available via cell after our purchase - no problems at all. We absolutely love our piano! If you're looking for a piano store with a solid reputation, beautiful inventory, and dependable and knowledgeable service with genuine piano professionals -- safely, in the middle of a pandemic -- then, Classic Pianos of Bellevue is the place to purchase your piano! read more

I tried. My fiance and I stopped in, not knowing that an appointment was necessary. We were let in, but from there on... it was a mistake. A salesman confronted us immediately with asking us three times. "what are you looking for" . We asked to browse and he insisted a fourth time "what are you looking for". Finding the right instrument is just that, Finding it. His not letting us even past the first row of digital pianos just made me want to take my business elsewhere. I told him just that and he found it humorous to patronize me and even say that "nobody was against Me" which made no sense at all. They lost my business and in a big way. We were there to purchase. Instead I am enjoying my New Steinway Model D that I purchased from Steinway Hall in Boston Massachusetts. AS WELL as a Petrof grand for my Camano Island Home, purchased slightly used, but a concert grand piano none the less. Im sorry that this company refused our "browsing" read more

This was our 4th piano purchased from Classic Piano via their TradeUp program--from a spinet upright to an upright and so far, two baby grands. We are totally happy with the store, the staff, and the services they provide. Everyone is professional and accommodating. Thank you, Classic Pianos. We are truly pleased with our new Yamaha. read more

I had a wonderful experience shopping for pianos in Classic Pianos last year. Before buying my current piano, I visited Classic Pianos and other piano stores back and forth several times. The sales team in Classic were knowledgeable and patient to answer my questions, especially for someone like me who hasn't touched piano for decades. My Sales James kept me in mind and kept sending me their updated piano inventory and that's how I got my current piano when it was there right away. Before I bought the piano from Classic, I almost made the decision to buy a new grand piano from another piano store. Another main reason I ended up buying a used grand piano from Classic is that several friends who bought pianos from there told me they got incredibly good after sale customer service from Classic. The condition and price of my piano is exactly what I had in mind before this piano shopping journey! I will consider Classic Pianos again when I am ready to upgrade my piano! read more

I had 2 delightful visits to Classic Pianos to purchase a Yamaha digital piano. First, I visited with Steve to discuss models and availability. He was very knowledgeable about the pianos and demonstrated various voices, recording, playback and options. Pricing was about what I expected after doing a lot of research on-line. About a month later, I returned to make the purchase. The piano prices were slightly better due to a pre-Holiday sale, but the delivery and assembly cost had gone up - however, Ben honored the previous verbal delivery price quote and then handed me off to Corinna to work out financing. It took a little while because neither of them were very familiar with the financing process, but they were extremely gracious and I very much enjoyed the visit and conversation. Less than a week later, the piano was delivered and assembled without any hiccups. I love it! Now, I just have to fight my daughter so I have a chance to play, too. Luckily, she's only 7... read more

We were looking to buy our first ever piano and I am glad we found this store. The staff was knowledgeable and helpful. We are extremely happy with the experience as well as with the purchase. read more