Cheri with Northwest Pianos is amazing! She helped me with a Shigeru Kawai SK3 that has a beautiful…read morewarm singing voice. Since I couldn't take delivery right away (renovating the house), she let me keep the piano in the store for a few months, and even allowed me to come play on it while my renovations are in progress! She's very patient, knowledgeable and responsive when it comes to communication, and Northwest Pianos has great selection of really good instruments!

I recently purchased a used baby grand piano at NW Pianos and was pleasantly surprised by how easy…read morethe process was! Cheri was friendly, knowledgeable, and extremely patient helping me find the perfect instrument to suit both my needs and the needs of my piano studio. The purchasing process was also extremely smooth from payment to arranging for piano movers. I cannot recommend NW Pianos enough!

Reasonably priced for piano moving. They were fast and efficient. The guys who moved the piano was…read morevery friendly and nice. I got an appointment bc there was a last min cancellation. So grateful that they could move the piano so quickly. Thanks!

Our delivery was friendly, fast and efficient. Aaron called ahead and gave us an accurate ETA…read more Thank you again for delivering our piano.

I wish I had known the problems I and others would have with Stage7pianos consignment. Everything…read morethat came out of Kenn's mouth was a lie, for a year and a half. When it was sold, first the lies continued by not informing me of the sale, then on receiving the money, 2 months of lies waiting to be paid. Kenn used every dirty lie in the book. It was horrific and despicable. I hope everything he deserves comes back to him ten fold.

BEWARE. When you cosign your piano with Stage 7, be sure you do a video with date time stamp…read moreshowing the actual condition going out the door onto the truck. This place is NOT HONEST,

Tom is extremely thorough and will do the job right. He put in all the time he needed without…read moreworrying about the time.

Needed routine tuning. Chose Tom, Great Northern Piano, on basis of reviews. Tom arrived…read moreprecisely on time, took care of the tuning with focus and efficiency. Piano sounds better. Fair price, good value. I'm pleased with the results and next tIme my piano needs work I know I'll be calling Tom.

The Gold Standard in Customer Service…read more This is a phrase I rarely use. I reserve it for the precious few businesses that place my needs and interest first in the way they work with me. Both times I bought digital pianos from Prosser, they responded to all my concerns and then delivered and set up my new pianos for free. The first piano I bought still works perfectly after 5 years and I play my weekly piano lessons on it in my piano teacher's studio. The 2nd piano had a malfunction after 2+ years, 1 key stopped working. Kawai, the mfr., made mistakes in processing the replacement parts order, causing unnecessary delay. Then, they sent new parts causing the problem to escalate...now 2 keys don't work. The repairman is a cracker jack with 30 years' experience in his niche, so we know it's bad parts, nothing else. No one ever expected this from a mfr. that has been top rated for years. Prosser could have left me on my own to deal with the issue, and other dealers would have, but Prosser stood by me fully. They gathered the facts and pressed Kawai to special handle my case. They also gave me a loaner piano so I don't lose practice time due to all the delays in getting my piano back to working correctly. They got Kawai to commit to call me to apologize, which as of this writing has not yet happened. Prosser will be my supplier for life. When I called their General Manager to thank him, he explained in simple words their operating philosophy. They are not going to let a customer have a bad experience, period. I, for my part, can never trust Kawai again. I'm not even sure that when my piano is back to me working, that it won't have some other problem in the near future. So when I need my next piano, I'm back to Roland, purchased from Prosser. Both pianos are engineered brilliantly. But my Roland piano never broke down!!! Are you new to buying a piano? Prosser will work with you to make it a pleasure. Not to worry, go ahead with it when you're ready.

Highly recommend coming here for piano shopping. I'm a complete beginner and wanted to purchase an…read moreentry level digital piano. Rich was super helpful in introducing different kinds of piano at different price ranges. I eventually decided on a Roland digital piano and am extremely pleased at the whole experience. The delivery (extra $100) was smooth, and Rich installed the piano as well. Definitely would come back when I decide to upgrade one day! They also offer one-on-one piano lessons. You can have 10% off per class for the first year if you purchase a piano from them.

I just bought a lovely Kawai grand piano from this store and I am over the moon happy. I tried at…read moreleast 50 different pianos in this metroplex and in so doing learned that I am an insufferable snob with expensive taste. I found a beautifully restored piano that was within my budget and I'm incredibly in love with the sound, the feel, everything. It was a great experience buying from Washington Pianos and should I ever need to upgrade (which seems unlikely based on the amazing tone of this one) that amount spent can go towards a different one in the future. Great warranty and great experience. I thoroughly appreciated how respectfully I was treated throughout this process and feel comfortable knowing that I can reach out to Sam if something ever needs a fix or something. Thanks again!

Purchased a wonderful used Kawai studio upright from Washington Pianos, and after a couple years…read moreit needed adjustment to the sustain pedal. Sam was wonderful, and after his tuning it sounds and behaves better than ever. Highly recommend!

We had a good experience renting flute and then eventually buying the flute here. Rental was the…read morecheapest too compared to other places I reviewed. May need to rent a cello here soon too.

They have a nice stock of instruments at prices not much higher than online sources. Repair…read moreservices are slow. I brought in my saxophone for a tune up and it took them over two months to get it done. But it sounded better after so there IS that.