The service is good and the employees are nice, but the monthly billing process is absolute…read moregarbage. I started with the high-end wash plan, then decided it was too expensive and switched to a less expensive plan. Instead of simply changing my plan, Classy Chassis started charging me for both plans. I contacted someone and was told it would be fixed. It was not. This same billing problem has happened four separate times. Four times I have had to deal with this. Four times I have been told or expected to believe it would be corrected. And four times, the problem has continued. At this point, I am done. I am closing the card they keep charging because they will not stop taking money they are not supposed to be taking. Good service does not excuse terrible billing, and this has been completely unacceptable.

I always come to Classy Chassis car wash to get my car done. It was $52 for the exterior and…read moreinterior to be done without the mats getting cleaned and it is always worth it. Rachel and Kai worked on my car today and they were so nice and helpful, they asked me to check before I left and check if they missed any spots. I also got a free air freshener. I truly appreciate the friendliness of the staff and detail they put into the cars.

One thing that's always been clear to me that offering "free" vacuum cleaner usage was a sure fire…read morebet to increase overall carwash subscribers to stay loyal to the brand or company they use. So let's start there right? Those things work better than any other place I've ever been to and I've been going to car washes since I was a shorty (I'm 41 for context), and in damn near every state. The service there was amazing, the young black queen with the immaculately done braids had a customer friendly smile outta this world and succeeded in upselling me the full Monty (my poor baby was filthy, so shame on me but kudos to her for such a keen eye) She made the experience well worth it alone in customer service so please be nice to her, take good care of her and i guarantee you she will get the job done. I'd even go so far as to say she needs a raise or a promotion ASAP! The carwash itself is one of those track driven ones where it pulls your car thru different stages of wash, rinse, drying, tires, etc. super fast and super effective because I wish you guys could've seen my car beforehand! The price blew my mind though for such a full sweep?! I'm telling everyone near and dear where to go from now on (if'n yall lazy like me and don't wanna do it yourself). Overall experience? FULL TENS ACROSS THE BOARD!

DO NOT USE THIS CAR WASH. They will damage your vehicle and then refuse to pay for it…read more I took my 2017 vehicle--pristine inside and out, meticulously maintained--through The Wave on Whitman Lane for a routine wash. The driver-side mirror cover was factory-original, never disassembled, never repaired, zero bodywork ever performed on the mirror or surrounding area. It was exactly as it left the assembly line. Their blower ripped the mirror cover clean off, snapping one of the three plastic mounting tabs that secure it. That tab is now permanently broken and unusable--leaving the cover held by only two tabs (a 33% loss in holding strength). At first, the manager seemed reasonable. He asked for a repair estimate, which I promptly provided from a reputable local body shop. Once I did, the excuses began: * They questioned the estimate's validity. * They demanded I go back to the shop for clarification on the OEM mirror that was being sourced. * I did exactly that. The shop revised the quote to address the concern. Then, radio silence--followed by a cowardly email claiming they're not liable because "the mirror cover came off in the blower," implying my car had "prior damage" or "previous work." They have zero evidence for this. The mirror was untouched since new. They're fabricating excuses to dodge responsibility. Now I'm out over $800 for a repair that should've been 100% on them. Worse: * The cover now has 33% less holding power. * That means a 33% higher chance of it detaching in any future car wash. * I can no longer use any automated car wash--including theirs--without risking further damage. Their equipment is clearly too aggressive for modern vehicles, yet they refuse to stand behind the damage it causes. This isn't an isolated incident; a quick search shows others have had mirrors, antennas, and trim destroyed here with the same runaround. Unacceptable. Dishonest. Dangerous. I will never return, and I'm demanding a full refund for the unused washes on my membership cards. I'll be taking this to small claims if needed. Save your car. Save your money. Avoid The Wave.

This place is unprofessional and dishonest. I had an issue my plan charging me twice and tried to…read morereach out to let them know about the issue. They would not give me any info at the location, instead laughing and saying "good luck getting a call back." Don't give them your credit card info, pay cash - not secure.

The pressure of the water was pretty strong. It cleaned my car pretty good. If I'm in the area and…read moreneed a car wash I know where to go.

Came here since they were running a summer special on their monthly membership for first month for…read morethe price of one wash. Pros: friendly and thorough cleaning from staff - even though this is a machine wash, the staff will pre-soak and scrub your car before sending you thru the auto wash. Also the self-serve vacuums are SUPER strong! They also include a hand-dry! My car comes out sparkling clean every time. Cons: Place can get busy so there's sometimes a line. It's also far from my house. I will be back.

I would love to give this place a better rating because the folks at the front are great but the…read moreafter portion is ridiculous. Parked for the hand dry and wheel package that cost extra only to get a single swipe of a cloth around the body and a few flicks between the spokes and a half job of tire shine which is excessive and not wiped off so that's gonna be on the rest of the car as well. Like I said, great service till you get out the other side of the wash.

This was my first experience here and it was awesome. An employee named Robin took the time to…read moreexplain my options and answer questions for me. The wash and wax turned out beautiful and the price was really reasonable. I will highly recommend to others what a great service and value is being offered here. Thanks Robin for going the extra mile with a great big smile. LOL

I tried this carwash and I used the basic wash because there's no way that I would want an…read moreexpensive wax job put over a dirty vehicle. The sides of my truck got cleaned but it barely cleaned my hood and it didn't clean my windshield at all, I could still see the wiper pattern which I've never experienced at a carwash before. It did a poor job on my wheels as well. It was a frustrating waste of time from paying to getting a poor quality wash. Not a good value if you pay and it doesn't clean. I live close but will drive out of my way to a cheaper and far better carwash. I didn't experience anything like what they explain on the website, I wasn't impressed at all.

10 out of 10. I would highly recommend this business for anything they offer. Ed brought my…read moreElcamino back to life. I will definitely be back. Thanks

I have had two vehicles detailed by Pacific Avenue Auto Spa and both were completely cleaned beyond…read moremy expectations. I was most impressed with the interior cleaning. When I picked up the vehicles, the seats and carpets looked brand new. All dog hair and dust particles were gone. The owner provides excellent customer service. This is my go-to detailing shop. Highly recommend.