This is my first review on a retail store. Our in ground pool pump and lights need replacement…read morerecently and we went to Pioneer Family Pool Service in Markham location. We are very impressed by the professional and knowledgeable assistance by the store. The store is big and has almost everything we need for our pool. We went many times as well as emailing. Every time we were treated very nicely and patiently. All their staff are very helpful. We highly recommend this store, we bought the Hayward pump and Retro LED light, our pool is now officially opened for the season thanks to Pioneer Family Pool Service.

We bought a safety pool cover in 2019 from Pioneer Family Pools with a 15-year warranty. We made it…read moreclear we needed it strictly for safety, and pool will be remain closed. Their team told us to drain one-third of the pool water every winter but this was wrong advice. In 2025, the cover collapsed and 8 straps broke. Pioneer's rep (Brian) blamed a leak without even inspecting. We monitored the pool no leak. After long delays and no real help, we contacted the manufacturer, who said the instructions we were given voided the warranty. Now we're left with a $500+ repair bill for following their guidance. We've filed a BBB complaint and found many others with the same experience. Their "Family" name doesn't match how they treat actual families. Be cautious. Like many others, we found this company online and relied on the reviews others have given. I now doubt some of the reviews they have on Google are legitimate. https://www.bbb.org/ca/on/burlington/profile/swimming-pools/pioneer-family-pools-head-office-0107-1296150/customer-reviews

5 stars for Pinnacle ! These guys saved me right before a big party when my pump died. They were…read moreable to squeeze me in due to the circumstances and get a new pump installed. Thanks again see you guys at closing time.

Had Pinnacle Pool close my pool today and couldn't be more happy with the job they did. Price was…read morefair and they were very pleasant to deal with . Would recommend to family and friends. Thanks again Pinnacle Pool

Amazing!, great price, excellent customer service. From start to finish they did a very good job…read more Very professional and great at communication.

I would not ues them again i was told they were going to at…read moremy house on Friday They never call until very late in the o when I had plans. My husband waited all day for them till he had to go to work. I ask for a discount because of him not coming promptly and could he do a veterans discount the companys answer was no. I ask him about my pool wasn't holding water above the retur. the gentleman I spoke with said ok I'll throw in the patch kit bc he wasn't on time We reschedule and when i was called told my pool was opened and I asked about the patch kit I was told we never discussed it. Which is a lie, DON'Tuse this company

We purchased a Viking hot tub two years ago from Seaway Markham and have had a great experience…read morethroughout! Would highly recommend them!

WARNING - STAY AWAY FROM BEACHCOMBER AND SEAWAY POOLS…read more UPDATE - Hush-pump replacement, which took two weeks, was a customer-service (CS) disaster. Poor coordination, non-existent proactive CS communications and general bad attitude from front-line staff. Service Technician showed up (unannounced) with no details other that to check the system. The issue was already clearly identified, part had been ordered, but tech could not get any details. Tech went to Markham Office and was told part was still pending. Tech went home, only to be called back hours later when they found the part, and was told it needed to be replaced that day. Tech did not live locally. Service Technician was clearly abused/overworked and frustrated with service management, or lack thereof. Sounds familiar. Subsequently, had to eventually drain fouled water and refill tub when temp warmed enough. Breaker immediately started tripping. Now temps -8, -9 and -13 overnight with only cold water in tub. Urgent-service date was now a week away. Told to put a heater into pump area and pour hot water in tub if freezing. Follow up with Customer Service at both Beachcomber and Seaway was indifferent. When pushed, Beachcomber continued to make excuses, but eventually offered an alternate service company. Caveat emptor. You have been warned!

Thank you Hot Tub Doctors!!!! Louis, you saved my week! AND restored my faith in GTA humanity! Last…read moreminute desperation and you pulled through. On Thanksgiving weekend! Thanks again so very very much Louis!!!

Louis and his crew fixed my aging tub last year. Replaced just about everything but the shell…read moreincluding the spa pack. Wasn't inexpensive but I now have basically a new hot tub at a 1/4 of the price of a new one. I fundamentally don't like a throw away world so if you can fix something then it needs to be considered. We had an issue recently with it where the breaker kept tripping. Turned out to be the heating coil / unit. This needed to be replaced which they handled. I've always told my kids its not that issues will arise or mistakes will be made in life. I'ts not that they happen, that's a given, it's how they are dealt with. Louis came over stood by his work and replaced the defective part from last year. Good service needs to be called out. Well done. They work all over the GTA, We're in Newmarket / Aurora and was recommended by my local pool place as not many do spa work.

We had a railing installed on our pool staircase by Helix Pools. Work was done professionally and…read morein promised time.

Out of all the pool stores in Whitby/Oshawa that I have been to, Tav Pools has been the best by…read morefar. They are very professional, courteous, and responsive and earned a loyal customer. They have opened an closed our pool for a couple years as well has provided very detailed and easy to follow instructions of how to balance the chemistry in the pool. The Owner and all of his staff have been extremely helpful and remember us year over year. I highly recommend Tav over their competitors

I've been a customer of Tav Pools for years, and Tav and Frank always delivered outstanding…read moreservice. Since the sale of the business, the customer service has noticeably declined. I recently purchased equipment from the store, and when I needed help with an issue, the new owner redirected me to the manufacturer instead of attempting to troubleshoot or assist. His staff also gave me the runaround rather than trying to resolve the problem. I ultimately had to call someone else to fix it. If you're buying equipment here and are told it comes with warranty and support, be aware that the level of service is no longer what Tav and Frank once offered. Unfortunately, I would not trust this pool store anymore, and there are plenty of reputable pool companies in the Durham area that still value their customers.

We are very pleased with the new garage-floor surface installed by the professional crew at Premier…read moreCustom Surfacing. From Ashley, the office administrator, to Sam who came to quote the job, to the installation team, we found everyone to be very professional and friendly. The product looks beautiful and we can recommend this company for your resurfacing needs.

I must respond to Samuel's response to our review. He is obviously attempting to create the…read moreimpression that he is a responsible business person. The bottom line of this experience is that the Premier team shattered our patio door and did not compensate us AT ALL. They sent two glass companies to our home and these individuals clearly explained that a sealed patio door unit could not be repaired with a single pane of glass. Samuel asked us for a quote to replace the door and once he heard this he refused to do anything more. He could have sent other patio door company representatives to get additional quotes but he did not. We stand by our comments. Premier over promises and under delivers.