People who work here are so friendly and helpful and very knowledgeable about all their products.read more

Earlier this week I stopped at the Tobacco Barn for the first time to see if they carried Delta 8…read morecartridges. I purchased a cart manufactured by Hemp Vibes and had a very pleasant exchange with Shan, the manager. Very soon after my purchase, 4-5 draws on the cart, it wasn't hitting. When I returned to the store for some assistance I was helped by Parker. Parker explained to me that my pink battery wasn't powerful enough for the cartridge that I had purchased since it was long and the coils were burnt. He said I needed a new battery. So I purchased a new battery and tried the cart on it. At the time, it appeared to be hitting again. After 24hrs, the cartridge again was not functioning properly. I returned to the store this morning and purchased another Hemp Vibes cartridge with Parker, letting him know that the original one I purchased just wasn't working. I had to return to the store five hours after leaving because the new cart I purchased stopped hitting after 4-5 draws. Again the cart had burnt, but this time it was on the recommended battery! He opened another Hemp Vibes cart, let me try it, and after 4-5 puffs THAT one burnt!!! At this point I'm beginning to feel that I DID NOT burn up the original cart. 3 carts in a row from Hemp Vibes burnt. Unfortunately, Shan was unwilling to hear mine and Parker's explanation about what happened when he called her to see what he might be able to do for me. She shut him down with a NO REFUNDS OR EXCHANGES POLICY. So I'm out $97.11!!! Parker did what he could and seems knowledgeable. I blame management for VERY POOR customer service. If you have a defective product, your customer should not be eating that cost! Take it up with your supplier! I won't be shopping here again, nor will I purchase Hemp Vibes. Would have given "0" stars if I could have!

So my dad got a little unlucky yesterday and bought a disposable pen from Clayton Tobacco that…read morewasn't functional. I drove him back to get an exchange because isn't that how good businesses work? We show up the exact same employee that was working that sold it to my dad was there working that evening. She denied the exchange because she said the owners do not allow exchanges of any kind which is unethical we spent the money on a broken pen we should've been reimbursed or given a properly working pen! If the owners were wondering she gave us a discount which is not allowed apparently! The owners are cheap and obviously are not running a legal business

*update - 5 to 2 stars* I've purchased in the neighborhood of $600-$700 of glassware, e-nail's,…read morevape pens, accessories, etc. The last couple products were low quality. I've mentioned this to store employees and never have they offered to make it right. The second pulsar e-nail I bought from these guys roughly six months ago has never worked properly since day one. I went through buying different titanium and quartz pieces because every time I had stopped in and mentioned these issues, the answer always was that it couldn't be that. After 6 months of wasting money on this thing, I got a heat temp gun and this thing is off by almost 300 degrees. I'm just glad it didn't burn my house down. Given what I've spent here, and dealing with staff who give you the vibe that it's an inconvenience to address or report these issues, I won't be a returning customer.

SAVE YOUR MONEY AND GO ELSEWHERE! If I could put zero stars…read moreI would! The guy that works in the store is the worst! He is not helpful, always tries to rip people off, and the prices are never consistent. Stay away from this store and go to any of the other stores in the area.

Amazing customer service! The lady that works there is so sweet and helpful. I always ask her for…read morerecommendations. She's very knowledgeable. The store is also always clean and organized. I love the variety of items they offer! Great selections all around. They also have great deals going on always, amazing value.

It's 2023, not having prices displayed on items is a waste of everyone's time. Everyone seemed nice…read moreenough, but I have neither the interest nor the time for a never ending, "How much is that one? What about that one?"

The best customer service I've ever received quick service in and out in 3 mins I'm going here from…read morenow on