This is a great place for stationery. I went in to find some Filofax items, but they didn't have…read moremany things remaining. I was a little disappointed, but the staff made up for that. The staff was really nice and engaging. The store was filled with great things. There great stationery items as well as papers. They had some great Kate Spade items as well as things for The Simplified Planner. They had MK Brand washi tapes as well as GellyRoll pens as well. I was pleased with the great staff and wonderful stationery items as well.

This was a beautiful shop with a lot of great options. Highly recommend for any cards or small…read moregifts.

I stopped in yesterday with my boyfriend while he was running some errands. I was not expecting to…read morebuy anything myself, so of course I dropped $70 on spring and Easter decor plus Valentine's chocolates on discount. I've attached a picture of my new wreath, which I've hung on my front door even though it is indeed only midway through February. I'm so hyped for spring I simply could not wait. All in all - reasonable prices, good selection, easy location in Willow Lawn.

Sought advice from one of the staff members regarding a craft project. Although he was friendly and…read morewanted to be helpful, he didn't seem to know much about craft supplies and couldn't provide a recommendation. Otherwise, the shopping experience at this location was standard. Oh and they allow dogs inside which is a plus.

What a bright and cheerful place! Great resource for embroidery supplies and advice for new…read moreprojects and techniques. If you're feeling low, this happy place will lift your spirit!

Great needlepoint store! They are always willing to help with stitch suggestions and thread…read morechoices. The canvas choices are modern and fresh. They also have fun trunk shows. I highly recommend when visiting Richmond.

The people at Paper Plus are Vary Helpfull,help me with my problems,help me with my Cristmas…read moreShooping.

Most of these reviews are on the older side, so I'm here to give you a little 2020 update. This was…read moremaybe my 2nd or 3rd time venturing in. I stopped at UPS and instead of driving somewhere else to get wrapping paper, I stopped in Paper Plus. It smelled sooo good in there and the service was wonderful. I was promptly greeted and shown where the wrapping paper was. I liked the selection a lot and although it was pricey, I left with two rolls of paper (for $20, mind you). I was mad at myself all the way home for spending that much on wrapping paper, BUT! When I got home, I immediately noticed the amazing quality of the paper. It was thick and beautiful paper! It was actually a pleasure to wrap gifts with it. I used up both of the rolls and now my gifts look amazing under the tree. I saw a bunch of other really nice items in the shop, but I was on a mission and didn't get to mill around much. Look forward to my next visit!

Brought in my son's college diploma for framing. The person working with us helped pick out the mat…read morecolors and frame styles. The price was reasonable and the finished product really looks amazing. Took about 6 weeks to get it completed, but would definitely go back for future products.

YELP should have a separate rating system for businesses such as Rick's Custom Frame: 1st: They…read moreremember me by name. Maybe they don't remember everybody, but they got me. That's important. 2nd: They listen to every detail of your/my needs and quietly make suggestions. Its professional and informal at the same time. What a sweet mixture. 3rd: Your finished memento comes back CRISPLY packaged. I love going to this place. A#1, and the ambiance is nice too.

Another wonderful visit to MICHAELS in Willow Lawn Shopping Center. I attended the advertised MAKE…read more& BREAK craft class. Viola, a manager made it possible for me to attend this Ornament- decorating class & introduced me to their wonderful instructor Ms Emma. The managers including Mr Rick are very efficient, courteous & diligent. They all care about their customers & do their best to help. Grateful

This is the new Michaels location at Willow Lawn. Slowly, but surely, Willow Lawn is becoming a…read moreretail powerhouse. They do need 1-2 great local sit down restaurants (they've tried soooo many restaurants the last couple of years and I have no idea why they never seem to last!), but other than that I find myself here a lot! The addition of Michaels is fabulous. This was my first time doing an online order for pickup in store. It was SO easy. There's a shelf right when you walk in the store with all of the pickup orders sitting there waiting for you to grab. They also have drive up parking spaces out front which is amazing for those of us with little kids. It's annoying to get them in and out of the car a bunch of times just to grab pick up orders. So, any store that has a drive up option gets my business. My order was packed well and I also found quite a few more things (that I didn't need) that I bought. I don't like this store as much as the W. Broad Street location, but it's still great if you're in the area. The layout is a bit odd, it took me a while to find the party section. That's really my only piece of constructive criticism. Otherwise, great experience.

It takes me about 25 min to drive to this location, the closest one to me. I arrive and see sign…read moreover the front doors saying the power is out. I can see lights on inside and when I call the phone does nothing but ring. So is the power out or did whoever was working this afternoon just decide to go home. As I sat there trying to call inside the store, at least 6 separate customers walked up only to turn away when they saw the sign.... Pretty ironic that none of the other businesses on either side of the Michaels had power out... I hope that whichever associate was working this afternoon got a nice lunch break in l o l

I saw an online advertisement yesterday for a certain product at Michaels located at Willow Lawn,…read moreRichmond, VA. When at the store, I could not find the product and asked an associate for help. The associate was in a completely different department and very busy. However, he stopped, directed me to where the product SHOULD be. Not finding it, he took the time to go to the back storage, again, coming back empty handed. Before I knew it, he had accessed a ladder....went down various aisles, looking in boxes stored high up and labeled with only SKU codes. Still nothing. At this point, I politely let him off the hook by thanking him; but he persisted. After at LEAST 15 mins of dogged searching, the product was found! The associate at the Willow Lawn was named RICK. He very well could have been the manager? I have NEVER EVER seen such dedication to customer care and wanted to take the time to give this review in hopes that someone at that location shares this with him.

Had my wedding dress altered here and she was absolutely outstanding. I needed to have my dress…read moretaken out and it had intricate beading. Her attention to detail and kindness was very much so appreciated. Her work is immaculate.

Amazing work! I went to get my wedding dress and a jumpsuit altered and she has such an eye for…read moredetail and made sure everything was perfect

I've been to this location several times and had no major issues until today. I was in there…read moreshopping yesterday and charged twice for the purchase of one item. I attempted to check the receipt after checkout and was told to " have a nice day" while doing so at the register. I felt brushed along and sorta like the cashier was giving off a " be on your way" vibe. No one was waiting in line when I approached the registers. Line one and two were lit up. I asked who wanted to take me and cashier number two eagerly offered to. She was nice enough. Not rude but interuptive as I counted my cash and I felt rushed. It states clearly on the receipt I was charged twice for the item. I went back w my husband today with the receipt. We asked for a manager as I was charged twice for the same item. We were not accusatory. The cashier called her manager in front of us saying she had customers " claiming" they were charged twice for the same item with attitude.The manager came out and was fairly dismissive and snarky of the situation.My husband asked about their cameras and if they could look back at yesterday's goings on at the register bc the receipt is time stamped etc. It will prove I only purchased ONE plant stand but on the receipt charged for two as I purchased nothing else from the gardening area. The item is marked twice on the receipt saying I purchased seven items when I purchased six. Its all in the video footage. The manager claimed to not have access to the footage in her own store. She had attitude about it and said someone would be in touch within 48hrs with an answer as to whether or not I will receive a store credit.She did not even bother mentioning a refund.The whole experience was fishy. I was asking some questions concerning the camera footage as we were walking out. The manager ( black female covered in tattoos on her arms and a short dark Bob hair cut proceeded to tell me I was being rude. She had a serious attitude problem. I'm disappointed with the customer service. I replied by letting her know I didn't find her not rude and the cameras were on her as well bc she told me the cameras were on me. I have nothing to hide.I don't believe I will be giving my money to this location any further. We proceeded to take our money to the homegoods in shortpump and the experience was and is always more pleasant concerning the staff. No one has ever said hello at willow lawn homegoods or asked if they could help with anything, the bathrooms are filth, so go elsewhere first. The store is fine if you can help yourself ( I can and rarely ask for help) I just sadly found this staff to be defensive, unapologetic, and mostly, the manager unkind. We will be talking with corporate as we have a way to do so directly. We are waiting 24 hrs to do so but the manager at homegoods willowplace in Richmond was most unkind. I sense dishonesty there and realize if its up to her, we will see no store credit/ refund and she will take pleasure in that. I recommend a different location. ( personally) That or dont let anyone make you feel rushed if you sense a mistake on your receipt.

This is a newer location of Home Goods. It's located in Willow Place across from the Target on…read moreBroad Street. The store is clean, well-organized, and filled with tempting home decor and seasonal items. Their specialty foods section is pretty nice and I love their selection of frames and art. The check-out process hasn't taken too long on either of my trips, and the parking lot is easy to navigate. It's the closest Home Goods to where I live, so it'll be my go-to store moving forward.