I stopped in yesterday with my boyfriend while he was running some errands. I was not expecting to…read morebuy anything myself, so of course I dropped $70 on spring and Easter decor plus Valentine's chocolates on discount. I've attached a picture of my new wreath, which I've hung on my front door even though it is indeed only midway through February. I'm so hyped for spring I simply could not wait. All in all - reasonable prices, good selection, easy location in Willow Lawn.

Sought advice from one of the staff members regarding a craft project. Although he was friendly and…read morewanted to be helpful, he didn't seem to know much about craft supplies and couldn't provide a recommendation. Otherwise, the shopping experience at this location was standard. Oh and they allow dogs inside which is a plus.

What a bright and cheerful place! Great resource for embroidery supplies and advice for new…read moreprojects and techniques. If you're feeling low, this happy place will lift your spirit!

Great needlepoint store! They are always willing to help with stitch suggestions and thread…read morechoices. The canvas choices are modern and fresh. They also have fun trunk shows. I highly recommend when visiting Richmond.

The people at Paper Plus are Vary Helpfull,help me with my problems,help me with my Cristmas…read moreShooping.

Most of these reviews are on the older side, so I'm here to give you a little 2020 update. This was…read moremaybe my 2nd or 3rd time venturing in. I stopped at UPS and instead of driving somewhere else to get wrapping paper, I stopped in Paper Plus. It smelled sooo good in there and the service was wonderful. I was promptly greeted and shown where the wrapping paper was. I liked the selection a lot and although it was pricey, I left with two rolls of paper (for $20, mind you). I was mad at myself all the way home for spending that much on wrapping paper, BUT! When I got home, I immediately noticed the amazing quality of the paper. It was thick and beautiful paper! It was actually a pleasure to wrap gifts with it. I used up both of the rolls and now my gifts look amazing under the tree. I saw a bunch of other really nice items in the shop, but I was on a mission and didn't get to mill around much. Look forward to my next visit!

Brought in my son's college diploma for framing. The person working with us helped pick out the mat…read morecolors and frame styles. The price was reasonable and the finished product really looks amazing. Took about 6 weeks to get it completed, but would definitely go back for future products.

YELP should have a separate rating system for businesses such as Rick's Custom Frame: 1st: They…read moreremember me by name. Maybe they don't remember everybody, but they got me. That's important. 2nd: They listen to every detail of your/my needs and quietly make suggestions. Its professional and informal at the same time. What a sweet mixture. 3rd: Your finished memento comes back CRISPLY packaged. I love going to this place. A#1, and the ambiance is nice too.

This is the new Michaels location at Willow Lawn. Slowly, but surely, Willow Lawn is becoming a…read moreretail powerhouse. They do need 1-2 great local sit down restaurants (they've tried soooo many restaurants the last couple of years and I have no idea why they never seem to last!), but other than that I find myself here a lot! The addition of Michaels is fabulous. This was my first time doing an online order for pickup in store. It was SO easy. There's a shelf right when you walk in the store with all of the pickup orders sitting there waiting for you to grab. They also have drive up parking spaces out front which is amazing for those of us with little kids. It's annoying to get them in and out of the car a bunch of times just to grab pick up orders. So, any store that has a drive up option gets my business. My order was packed well and I also found quite a few more things (that I didn't need) that I bought. I don't like this store as much as the W. Broad Street location, but it's still great if you're in the area. The layout is a bit odd, it took me a while to find the party section. That's really my only piece of constructive criticism. Otherwise, great experience.

Another wonderful visit to MICHAELS in Willow Lawn Shopping Center. I attended the advertised MAKE…read more& BREAK craft class. Viola, a manager made it possible for me to attend this Ornament- decorating class & introduced me to their wonderful instructor Ms Emma. The managers including Mr Rick are very efficient, courteous & diligent. They all care about their customers & do their best to help. Grateful

I saw an online advertisement yesterday for a certain product at Michaels located at Willow Lawn,…read moreRichmond, VA. When at the store, I could not find the product and asked an associate for help. The associate was in a completely different department and very busy. However, he stopped, directed me to where the product SHOULD be. Not finding it, he took the time to go to the back storage, again, coming back empty handed. Before I knew it, he had accessed a ladder....went down various aisles, looking in boxes stored high up and labeled with only SKU codes. Still nothing. At this point, I politely let him off the hook by thanking him; but he persisted. After at LEAST 15 mins of dogged searching, the product was found! The associate at the Willow Lawn was named RICK. He very well could have been the manager? I have NEVER EVER seen such dedication to customer care and wanted to take the time to give this review in hopes that someone at that location shares this with him.

It takes me about 25 min to drive to this location, the closest one to me. I arrive and see sign…read moreover the front doors saying the power is out. I can see lights on inside and when I call the phone does nothing but ring. So is the power out or did whoever was working this afternoon just decide to go home. As I sat there trying to call inside the store, at least 6 separate customers walked up only to turn away when they saw the sign.... Pretty ironic that none of the other businesses on either side of the Michaels had power out... I hope that whichever associate was working this afternoon got a nice lunch break in l o l

Had my wedding dress altered here and she was absolutely outstanding. I needed to have my dress…read moretaken out and it had intricate beading. Her attention to detail and kindness was very much so appreciated. Her work is immaculate.

Amazing work! I went to get my wedding dress and a jumpsuit altered and she has such an eye for…read moredetail and made sure everything was perfect