This is where mom and I have gone to get our machines cleaned (though since I have a singer, I need to find somewhere else) and checked out/serviced and the service is absolutely phenomenal. Friendly staff, great sewing class selection and when they offer sales and promotions, definitely worth it! They know about the machines they sell, and more importantly, if you're looking for a machine they know what you do and don't need. They ask questions and probe for details, and while they make suggestions, if you say you don't need something, they listen. Lots of tools for both sewing and quilting, as well as embroidery, the side walls are always fun to browse. read more

You need a great machine or a spool of quality thread, the staff is helpful and so glad to answer any questions. Be sure to ask about classes, as the variety of things to learn is fun. And don't forget to get that extra sewing machine you have stored away to their technician Now, cause when your current machine starts to act up you will want your backup ready and in working order. read more

All Brands Sew & Vac - Take care of your bobbin case - Art Classes Near Me - Richmond, Virginia

This store and the staff are wonderful. their goal is to create a community and I think they are doing just that. Things have changed since Covid and these folks are adapting on a daily basis. This is the only store I'd consider going to for my sewing machine needs. They are always willing to help and understand my desire to learn new techniques and they have the patience I need. read more

I bought my Singer machine here several times for he same reason, as of today, my machine is still doing the same thing. They told me the last I took it there, they were no longer working on Singer sewing machines and I would have to find somewhere else to take it! This is my favorite machine and I seriously need it fixed!! I won't be going to that store again. read more

I've been bringing my various different sewing machines here for the last 25 years for maintenance and repairs and they always do a great job! The technician is very knowledgeable and the turn-around time and prices are quite reasonable. read more

This is my go-to shop for keeping my sewing machines in good repair. They've cleaned and repaired my Singer Featherweight, my Juki, my Bernina, and an old Brother machine. Their prices are fair, and it's usually ready in a week or less. I trust them. Good people, good service. read more

Every time I go in this store I swear I'll never come again. The man there is extremely rude. This last time I was looking for a specific product that the internet said they carried. It is a 20 minute drive from my house so I called to make sure they had it before I left. I had a lengthy wait, then the woman spoke with me and I told her what I was looking for and that I wanted to know if they had it in stock. I had another lengthy wait while she checked and said yes they had it. I drove there and the man told me no they don't have it. No apologies or anything. I'll never buy anything there again. Worst business ever. read more

Came in for a replacement chord for my. Vacuum, they had a few options to choose from so I got the one that matched perfectly. Super nice customer service and the other customers seemed to be regular patrons, everyone was in good spirits and provided me with a quick but enjoyable experience. Definitely the place to go if your into sewing as this store has quite the selection. Based off of my experience here I'm sure the manager and the employee were both well equipped to answer any questions or give some advice. Seems like a nicely run small business. read more

All Brands should probably reconsider their name as I went through the door with my vacuum and they told me to turn right around as they only work on the brand of vacuum that they sell now. read more

I've been bringing my machines here for 20 years. They are thorough, and nothing about sewing is cheap, so don't be surprised about prices or think that they are high. Stores like this are few and far between. Love them. read more

I love these people and how encouraging they are. I have purchased a couple sewing machines and sergers from All Brands and I am hear to tell all. There is no better place.to go .My service has always been excellent, I have also taken sewing class's here. The best teachers you'll ever come across..I took my little friend ,she is 10 years old to her first sewing class and she loved it. she sews something every day now. Go check then out., you'll be happy you did. read more

Great concept and good at repairs. The repairs take a week in my experience. If this store had any competition, I doubt they'd have a robust business. The hours are not at all friendly to working people. And the staff is only marginally friendly. I would like to see this store focus more on customer service and expand their Saturday hours. read more

I was instructed to go here by Bissell. I guess they handle all of the warranty repairs. I dropped my Bissell carpet cleaner off and received a call the following day telling me that it was ready for pick up. read more

All Brands is amazing!! They have a great staff and wonderful service. They sell Babylock machines and I have never enjoyed sewing as much as I have since I bought my Babylock's from them. I take classes there too. Wonderful sewing community! read more

Horrible. Went in for repair and they didn't even look at my machine before quoting me "at a minimum $79.99." Tried to up sell me before even asking what was wrong with it. Based on the level of rudeness, I wouldn't give them any amount of money. Such a shame. read more

As far as sewing machines go, I love this place. They have lots of models (they are a Baby Lock dealer) and they are out on the floor for you to try. I also take my machines in for repair. They seem to have a good service technician on hand, but they are often lackluster about calling you back. I have had to call them to find out if my machine is ready only to find out it was ready a week ago and no one called me. Also, they supposedly ordered me a foot, but I never heard about it, either. I guess it either wasn't ordered, wasn't available, or they never called me. But overall, good machines. I'd definitely buy from there. Just follow up if you need service. read more

All Brands Sewing Center is the best store in the Greater Richmond area for sewing machines, embroidery machines, sergers and quilting machines. Their service and support of the products they sell is of the highest quality with a full-time technician who is an expert on fixing all kinds a machines as well as a group of sewing experts who provide excellent advice on the purchase of machines that is tailored to the customer's needs. They support the use of their products through lifetime one-on-one lessons on the operation of machines when purchased at All Brands. In addition, All Brands' class offerings include basic sewing classes through cutting edge technique classes Customer service is friendly, supportive, informative and highly interactive. Overall, All Brands is a treasure business for Central Virginia. read more

I have purchased several Baby Lock machines from All Brands in the last 12 months. The prices were fair and competitive. I have taken classes there as well, and they service all of my machines - I have 6. The owner and everyone else who works there are friendly and helpful. Their service technician does an excellent job and usually completes general maintenance and repairs in just a few days at a reasonable price. The previous place I took my Brother charged 20% more for general maintenance. I am actually heading there this morning to purchase embroidery thread. read more

On 2/28 I visited this store for a hard to find filter! Great news, they actually had it. Made some small talk with the girls, bought the filter they had and ordered three more. Great experience so far. Last week after not hearing anything from them I stopped by and asked about the filter. The young man was nice enough so I left my business card and asked him to look into it. Well today I stopped by again and as I was speaking to the young lady behind the counter, the owner came over and said "how do we know how man filters we gave him the first time". I couldn't believe that the owner of this small business I was trying to support was actually implying that I might be trying to swindle him out of $9.00 dollar filters. Of course I had him refund my money off the receipt I brought with me. It is really sad that even when you think, shop and buy local, this is the type of service you get sometimes. In the end the other review about the owner not being as nice as he should be was spot on. I will never set foot in his store again and if your smart neither will you. Oh yeah, the owner mentioned that they have been around for fifty years so he wasn't worried about reviews or social media! read more

I have to agree with another review the service I have experienced is a lacklust response. I was told someone would call me back on Tuesday 4 days after I called to let me know if they were going to add an additional class for the baby lock. I never received a call back and called again to get the same response. Was planning on updating possibly my baby lock but now I think I will keep what I have. Better customer service with follow up a must. read more

I took a beginner's sewing class with Shelly this morning and I could not have asked for a better experience! She took her time showing me how to use my machine and made sure I understood everything. She was very nice and a wonderful instructor. I made a pillow cover that I love! I will definitely be returning for future classes!! read more

I needed repair for my relatively new Singer machine, and was surprised to find out the place I bought it no longer does service, nor is there any Singer warranty service centers in all of Virginia. Evidently All Brands is taking advantage of this situation. I was happy to hear this is a family-run business that's supposed to have been around for quite a while. I paid $20 to have my machine looked at, and got advice when I dropped it off and picked it up. However, somewhere in between, I got snookered. I was told my barely-used machine needed a tune-up and the bobbin case needed replacement. No explanation of what exactly happened, just that it's a common problem and Singers are crappy machines now. My husband had taken it apart before I took it in, and again when I brought it home, and saw no cracking, scratches, indication there was any problem with the case. Even if it needed replacing, it's a ten dollar part, and I was told it would be at least $100 to repair. Convenient the place is happy to sell you a $600-1000 new machine. I saw several dozen machines waiting for repair, and just hope that at least a few of those customers got a fair, honest assessment of the problem and what it realistically would cost to repair. read more

I recently brought my Hoover vacuum into All Brands when i noticed that it was no longer performing well. This was my first experience with this store, but I was pleasantly surprised. I was greeted by an employee as soon as i walked in, and they were quick to help me check my machine in. They explained that a technician would call me with an estimate in about two days. The next day I recieved a call from a technician who broke down what repairs my vacuum needed, and what the cost would be. At only around $70 to repair a vacuum I originally spent almost $300 on, I felt that the prices were very reasonable. The technician replaced the belt and filters on my vacuum, and thoroughly serviced the machine as well. When i picked up my vacuum I was pleased to see that it looked close to brand new condition. Additionly when I asked to speak with the technician who did my repair he was prompt to come speak with me and explained both what work he performed on my vacuum, and what maintenance I could perform in the future to prevent any problems. I was very satisfied with my experience at All Brands, and I plan to rely on them for any future repair services that I may need. read more