Customer service is the key to success when dealing directly with the public. I was impressed upon…read moreentering this modest establishment. Eli was welcoming and helpful. My needs were simple but very important to me. The work required adjustments and tailoring to make a new linen jacket fit. Measurements were taken and the turnaround time was perfect for my needs. When I picked up the jacket was perfect in every way. Well worth the price of perfection. Definitely come in for the organic cleaning and trust Eli with all your tailoring needs.

Had a down comforter cleaned, service was very good and the comforter looks great! Location was…read morevery convenient and personnel are very friendly

Brought beautiful Eileen Fisher top with 4 little spots at the bottom & 2 tiny thread pulls at the…read morebottom. Was assured they can fix it. During pickup same spots were present & instead of pulls I now had two holes. Promised again it would be fixed. Spots are still there, two holes turned into two inaccurate mendings. Extremely unhappy.

They did a good job hemming my dress but lied about the price 2 times . First it was 30$ over the…read morephone then it was 45$ in person then when I picked up it was 65$ . I'm sick of being overcharged and lied to. Will never come back .

Our family has used this place for more than 7 years and Sheila has always delivered , reliably,…read moreand without any issues/concerns. They don't have any gimmicks, and not many coupons either, but seeing how they always have customers, I imagine others feel the same way and trust her for quality and dependability.

Been going here for 10 plus years. Never a problem and always get my dry cleaning and laundry on…read moretime.

My sweaters were handled with care. Pricing is reasonable. Quality of work is very good.read more

Love them. Won't go anyplace else. Always reliable and my shirts come back perfect. Even the…read morealterations they did for me were perfect.

Very rude and not a good listener. I was told to drive right over only to find other people there-…read morevery chaotic experience.

I called Sylvia's Tailoring about two weeks ago asking if an appointment was required for a…read morebridesmaid dress alteration for a wedding at the end of April. I was told absolutely no appointment required and there was plenty of time. Finally, on my day off I drove to Sylvia's ( a home, not a commercial building) and was greeted by a clearly overwhelmed woman with a lot of alterations to be done. I was immediately (and quite rudely) told that she did not have the time- before seeing the alterations needed. I said I understood the timing was tight and would bring my dress to another tailor, as there are many in the area As I am walking out, she is clearly regretting her initial reaction and frantically telling me to come back and show her the dress- the situation was all very frenzied. It was negative enough to want to post on the level of professionalism that is clearly lacking. I am unable to comment on her alteration skills, however I would not recommend this business after my experience today.

My clothes were not pressed and cleaned properly. A…read morecomplete waste of money on s**t qualtiy service The tall guy serving at the billing counter thinks himself no more than kim jong un of the poors. He seems to run the business with arrogance and attitude as if he is running the white house. Boss - salesperson hammers this to his brain that "customer complaints is school book from which he learns and not argue"

Okay, Yelp, this is the 3rd time I've tried to leave this review SO PLEASE DON'T DELETE IT!!!…read more I'm trying to reward good service here! I don't usually write reviews unless service is either stellar or someone really angered me. This, fortunately, is one of those former times. I've been to this place two or three times over the years. The first time it was just for suit tailoring, nothing difficult. The suit came out great and I was very happy with it. The second time was after that same suit got horribly stained. I thought for sure I would have to replace it... I'll be damned if it didn't come back looking brand new. The third time, I brought my wife in. I had purchased her an expensive maxi dress that didn't quite fit her correctly. The gentleman behind the counter had her change into it and then began to clip areas until it hugged her figure just right. He took the time and answered all of her questions and then went so far as to reassure her that they could do anything they wanted her to do with the dress. Upon our return to pick it up after being tailored, it looked perfect on her. High marks for this experience. The last time, I brought a pair of pants in to be tailored. Well due to mitigating circumstances, I completely forgot about them. They must have been hanging there for about 2 months when I went in next to drop off some more clothing. To my surprise, he had those pants waiting there with the others when I came to pick them up. No extra storage charge or anything like that. I just paid for the dry cleaning. This is how businesses should work! My single regret is that we live far enough away now that I can't frequent this place as much as I'd like, but I'll still make the trek for tailoring service. I'm not bringing an expensive suit to just anyone.

Very good employees, they follow directions and are prompt and helpful in washing any laundry you…read moredrop off for laundering. However, even though we bring our own hypoallergenic detergent, our comforters come back reeking of smelly detergent/fabric softener/dryer sheets and the smell lasts weeks (PSA to the world, clean laundry should not smell, use Dirty Labs unscented you only need a tiny amount it is actually quite economical, add a little oxygen bleach, pretreat stains with Ecos unscented dish detergent). Wool dryer balls. Fluff n fold needs to reserve a washer and dryer for employee use with no smelly detergent/softener/dryer sheets allowed. Also clean the washers periodically (Grab Green is excellent for this).

Worker was very helpful, but the place is just gross. I would hate to have to go there with kids…read more Dirty and hazardous. I hope at least the inside of the dryers, etc. were clean. Felt like I just needed to go home and shower after leaving that place. Also, just because it's gross does not mean it's cheap. It isn't.

I have a very special 100% silk custom made gown I brought in for a cleaning and wanted it…read moreshortened an inch off the ground so I could wear flats. I brought it in on May 19th and told the seamstress I had a wedding to wear it to on June 20th. I specified I wanted the style kept the same, it had three layers of different lengths silk, I knew it was a complicated ask, but i thought we came to an understanding after talking through Google Translate. She assured me that it would be ready in time, but asked that I come back in on June 4th for a fitting. She told me $38 for cleaning and $100 for tailoring. I paid that day. I come back in June 4th, she said she was very busy and didn't have time to pin it yet, so to come back the following Wednesday. I come back then and all the layers were pinned the same length about four inches off the ground, she said it was too complicated to keep the original style she had to do same length all the way around. I kindly said never mind then, I will just suffer in heels, asked to please refund the tailoring and just to dry clean it. She told me the cleaning would be $48 (ten dollars higher than initially discussed) and to come back in one week (today june 17 -4 days before the wedding) to pick it up. I said fine, came back today, and she only refunded me $70, said she had to charge an additional $20 for the pinning!!! I was upset because she was unable to do What she had told me she could do. I would have never left my dress there for four weeks if i knew she couldnt do it. After inspecting the dress when I got home, I noticed slight tears, some staining, and where there was white spots now there are black spots. She told me when I picked it up "silk is very difficult", I told her 20 times when I was leaving it 100% real silk, the dress cost over $1k!! I'm so upset. This is my first bad review I've ever wrote a business. editing to add the chest area of the dress is damaged. it seems like she used chemicals for synthetic fibers instead of treating it as silk. Photos are attached.

This woman can not be trusted - avoid at all costs. She will change prices and refuse to give your…read moreclothes back until you agree to pay more than she quoted.