Very good employees, they follow directions and are prompt and helpful in washing any laundry you drop off for laundering. However, even though we bring our own hypoallergenic detergent, our comforters come back reeking of smelly detergent/fabric softener/dryer sheets and the smell lasts weeks (PSA to the world, clean laundry should not smell, use Dirty Labs unscented you only need a tiny amount it is actually quite economical, add a little oxygen bleach, pretreat stains with Ecos unscented dish detergent). Wool dryer balls. Fluff n fold needs to reserve a washer and dryer for employee use with no smelly detergent/softener/dryer sheets allowed. Also clean the washers periodically (Grab Green is excellent for this). read more

Worker was very helpful, but the place is just gross. I would hate to have to go there with kids. Dirty and hazardous. I hope at least the inside of the dryers, etc. were clean. Felt like I just needed to go home and shower after leaving that place. Also, just because it's gross does not mean it's cheap. It isn't. read more

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Love these guys!! Best place to Fluff and Fold.

Good drop off laundry service, Good drop off laundry service, I drop small amounts and pick them up same day in many cases, good people work there, been using them for 3 years now. read more

Waste of time. Recommend to try them. Waited for 30min today (4pm) at the window to drop off my clothes. Nobody ever came. read more

Fluff 'n Fold Laundromat & Dry Cleaning - Laundromat Near Me - Framingham, Massachusetts

I've been using Fluff 'n Fold for wash, dry and fold for years. The service is friendly and prompt, they consistently apply my instructions/requests, and the results are always good. There are several places closer to me but I drive out of my way for the quality. read more

I have been a loyal Fluff and Fold customer for over 4 years now. I started going there when I was staying with my folks between apartments, and the customer service was so outstanding that my parents continue to drop off their dry cleaning and sometimes take advantage of the wash and fold service too. The price is right and the service is outstanding. They also have wifi and plenty of parking. read more

Decent facility. Good machines. Google says hours are until 10:30pm, first time there yesterday and they turned the lights off on me and another customer at 10:05pm and said nothing. Good thing I my clothes were almost dry.. read more

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This place is awesome. Any place that washes folds and puts on hangers all my crap and then delivers it to my house in less the 48 hrs deserves a medal. It's perfect for what i need read more

Cannot say enough good things about fluff n fold- Dry cleaning is always done well, service to pick up and drop off is fast, and they always have a machine open somewhere. Hopefully, this review does not change that!! Clean and consistent- will never go anywhere else read more

It was clean and all the machines work well. Seems new, but it's been around awhile. People were nice too. There was an attendant on duty which made me feel safe. There is also a machine that makes change in case you forgot to bring enough. read more

Fluff 'n Fold Laundromat & Dry Cleaning - Laundromat Near Me - Framingham, Massachusetts

This place is really clean. We were in between houses so we needed a place to do laundry. They have two different sizes for washers so you can pick the size you need and then use the big dryers. I like that I can pay with credit card so I don't have to lug coins around. I was looking around the washers and dryers and it looks like they clean everything regularly since I didn't see caked on laundry detergent (as seen in other laundromats) and their bathroom was pretty clean too. I highly recommend them if you do not have your own washer and dryer. read more

Used once for some laundry and I found them friendly, helpful and my laundry was done lickedy splits!

Awesome experience here! Our dryer broke so we were pretty backed up - dropped off at 10am about four loads of clothes, sheets, towels and one king size comforter - it was done at 3pm! And it was nicely folded and packaged. There are options if you have detergent allergies too! Maybe I won't get my dryer fixed... read more

The washers are ridiculously expensive. There is plenty of prking, but this laundromat is cramped. There are not enough dryers or folding space. I will never come here again. read more

I've been a Fluff and Fold customer since around 2004 and I haven't regretted it once. The service is always amazing and the cleanliness is far superior to other laundromats I've visited. The management does a great job with my dry cleaning and are willing to take on any job, no matter the size. I had to relocate and I hope they expand and open another location closer to the south shore area. Also, a great place to watch the Marathon due to their amazing location. read more

Absolutely rude customer service! So sad, you would think they would be happy people seeing as the place smells of herb every time you walk in! read more

Very sad to write this as I have been a customer for years. Over the past few months, things have gone incredibly downhill here. The window hours have shortened. The turn around time for wash/dry/fold is no longer 24 hours but closer to 72 hours. I was recently left without clothes for a business trip as my order took longer than promised. Very, very sad turn of a once brilliant business. All of my last five experiences have been negative and I'm afraid it's time to take my business elsewhere. I must recommend you consider doing the same given how things have changed recently. read more

I recently moved to the area and searched for local laundromats for wash and fold service. I came here on a Friday and I was told it would probably be ready on Sunday, which was fine with me. I did not receive a call for pick up until Thursday. Albeit, it was just before the long holiday weekend and they mentioned many people came to drop off their laundry. More disappointing than this, when I went to put away my clothes, everything was poorly folded and wrinkled - even my dresses and blouses they put on hangers. "How, Sway?!" One of my blouses had streaks and light white marks on the sleeves. I appreciate that they had extra orders that weekend, but I don't believe that should excuse this unacceptable service (especially given that they had close to a week with my order). I will no longer use their services, which is unfortunate, as they are very close to where I now live. I used another laundry center in another town. If need be, I will drive there for services without complaint since the product quality is what I have come to expect. I value quality service over convenience. read more

Dropped of bedding to laundered. Great service, professionally packaged for pick up. Same day sevice great prices! Couldn't be happier. Will definitely use this place again, especially for large items. read more

I had to bring my laundry here the other day due to my washer/dryer breaking in my apartment, and I have to say I will definitely keep coming here even if mine ever gets fixed! I was extremely happy with the service, cleanliness, and overall experience. The attendant was extremely helpful and nice. I was so impressed I brought my dry cleaning back the next day- it is safe to say I have found my go-to spot. read more

I have had two negative experiences at the laundromat and will definitely not being utilizing their services anymore. The first negative experience had to do with the negative attitudes of two of the staff. One afternoon when I dropped off my laundry for wash-n-fold, the staff member was very rude and seemed angry that I was dropping off more work. When I came to pick up my laundry the following day, there was an older lady who was so rude and obnoxious because my laundry wasn't ready. So when I came back about 1.5 hours later, she wouldn't look at me and would barely speak. After paying, I politely mentioned I hope you have a good evening and she just turned her back and walked away. The second negative experience I had is regarding the price. Now I have used Fluff and Fold wash-n-fold service for the past 6 months and it usually always costs me $18-$23 which I'm find with. However, it appears that there were some price changes and my laundry cost almost $40 this time. When I asked for an itemized receipt, the owner who had just come in attempted to show me the calculations for the price (30lbs @ $1.25 per lbs)!! When I asked about the price change, the owner told me that they've had the same prices for 10 years. That's a bold face lie!! I recall when the price was $0.99 per lbs for wash-n-fold! In addition, there is no way my stuff weighed 30lbs!!! I have brought in my laundry basket overflowing with clothes and the most it ever cost me was approx. $26. Shady business to say the least and no plans on going back. read more