Brought beautiful Eileen Fisher top with 4 little spots at the bottom & 2 tiny thread pulls at the…read morebottom. Was assured they can fix it. During pickup same spots were present & instead of pulls I now had two holes. Promised again it would be fixed. Spots are still there, two holes turned into two inaccurate mendings. Extremely unhappy.

They did a good job hemming my dress but lied about the price 2 times . First it was 30$ over the…read morephone then it was 45$ in person then when I picked up it was 65$ . I'm sick of being overcharged and lied to. Will never come back .

They just pulled a bait and switch on the price of my dry cleaning, charging more for a shirt…read more This place has gone way down hill since it was sold. Find another dry cleaner is my recommendation.

As far as a dry cleaning goes, anyplace that doesn't lose articles of clothing or mysteriously burn…read moredown is probaby somewhat of a success. The Cleaning Spot certainly has been adequate. However, my issue with the place is the hours, specifically closing at 6:30 M-F. Dry cleaners probably tailor to those in office jobs, many of which work in downtown Boston. Assuming someone can get out of work to catch a 5PM train, the earliest they will probably make it to the cleaners is 6PM. For those leaving at 5:30, the earliest is probably 6:40. I'm sure they lose out on a lot of business by closing before their target market can realistically make it to their location. Very strange business decision. Although I've only seen middle school girls working there, presumably there is an adult business owner there that can learn some business sense.

The owners are a wonderful and friendly couple and they charge reasonable prices. I have brought…read morepants and jeans that needed to be hemmed and waists taken in all the time. They all came out perfectly. There is once I brought in a trench coat with a two year old tea stain and they were able to make it like new again.

I have a very special 100% silk custom made gown I brought in for a cleaning and wanted it…read moreshortened an inch off the ground so I could wear flats. I brought it in on May 19th and told the seamstress I had a wedding to wear it to on June 20th. I specified I wanted the style kept the same, it had three layers of different lengths silk, I knew it was a complicated ask, but i thought we came to an understanding after talking through Google Translate. She assured me that it would be ready in time, but asked that I come back in on June 4th for a fitting. She told me $38 for cleaning and $100 for tailoring. I paid that day. I come back in June 4th, she said she was very busy and didn't have time to pin it yet, so to come back the following Wednesday. I come back then and all the layers were pinned the same length about four inches off the ground, she said it was too complicated to keep the original style she had to do same length all the way around. I kindly said never mind then, I will just suffer in heels, asked to please refund the tailoring and just to dry clean it. She told me the cleaning would be $48 (ten dollars higher than initially discussed) and to come back in one week (today june 17 -4 days before the wedding) to pick it up. I said fine, came back today, and she only refunded me $70, said she had to charge an additional $20 for the pinning!!! I was upset because she was unable to do What she had told me she could do. I would have never left my dress there for four weeks if i knew she couldnt do it. After inspecting the dress when I got home, I noticed slight tears, some staining, and where there was white spots now there are black spots. She told me when I picked it up "silk is very difficult", I told her 20 times when I was leaving it 100% real silk, the dress cost over $1k!! I'm so upset. This is my first bad review I've ever wrote a business. editing to add the chest area of the dress is damaged. it seems like she used chemicals for synthetic fibers instead of treating it as silk. Photos are attached.

My clothes were not pressed and cleaned properly. A…read morecomplete waste of money on s**t qualtiy service The tall guy serving at the billing counter thinks himself no more than kim jong un of the poors. He seems to run the business with arrogance and attitude as if he is running the white house. Boss - salesperson hammers this to his brain that "customer complaints is school book from which he learns and not argue"

Okay, Yelp, this is the 3rd time I've tried to leave this review SO PLEASE DON'T DELETE IT!!!…read more I'm trying to reward good service here! I don't usually write reviews unless service is either stellar or someone really angered me. This, fortunately, is one of those former times. I've been to this place two or three times over the years. The first time it was just for suit tailoring, nothing difficult. The suit came out great and I was very happy with it. The second time was after that same suit got horribly stained. I thought for sure I would have to replace it... I'll be damned if it didn't come back looking brand new. The third time, I brought my wife in. I had purchased her an expensive maxi dress that didn't quite fit her correctly. The gentleman behind the counter had her change into it and then began to clip areas until it hugged her figure just right. He took the time and answered all of her questions and then went so far as to reassure her that they could do anything they wanted her to do with the dress. Upon our return to pick it up after being tailored, it looked perfect on her. High marks for this experience. The last time, I brought a pair of pants in to be tailored. Well due to mitigating circumstances, I completely forgot about them. They must have been hanging there for about 2 months when I went in next to drop off some more clothing. To my surprise, he had those pants waiting there with the others when I came to pick them up. No extra storage charge or anything like that. I just paid for the dry cleaning. This is how businesses should work! My single regret is that we live far enough away now that I can't frequent this place as much as I'd like, but I'll still make the trek for tailoring service. I'm not bringing an expensive suit to just anyone.

My sweaters were handled with care. Pricing is reasonable. Quality of work is very good.read more

Love them. Won't go anyplace else. Always reliable and my shirts come back perfect. Even the…read morealterations they did for me were perfect.

First time customer to have a couple shirts and pants dry cleaned. Friendly local in-house service…read morelocated on route 30 next to Mel's Commonwealth Cafe. - $5.25/dress shirt - Dry Cleaning - Bring in 5, get 10% off! - Dry Cleaning - Bring in 10 or more, get 20% off! - Free pickup and delivery Wednesdays - alterations - rug cleaning - wedding gown preservation Designated parking for pickup/drop off plus regular parking

If I could leave more than 5 stars for Gem Cleaners, I would. The owners are so nice. My clothes…read moreare always cleaned quickly and professionally. They frequently run promotions like the recent $10 suit cleaning. This is the kind of establishment on which other dry cleaners should base their business practices. I will continue coming here for as long as I live in Massachusetts.

Had a patch sewn on a hat, jeans hem, full zipper replacement on a down jacket, and some repairs…read moredone. Very high quality work and good prices.

I posted a comment before, but they tried to deny their horrible service and job. My mother, Tania,…read morefound the receipt! We tried talking to them during the process, but they were rude telling her to tell me to go in because a modesty panel was not doable. The seamstress that did my wedding dress made one beautifully and even added a zipper. Other places make them all the time. They are a low-skill alteration fix. The dress was fixed as best as possible by my new seamstress who is near me. Thank God I didn't bring them (Joshuas) my wedding gown! As you can see in the pictures, the dress fit crooked and the modesty panel? If you could call it that. Anyone could've done a better job. Overpriced and horrible work. Save your money!

Yes the Green part is accurate. The cleaners part is not. If you want your clothes clean, one of…read morethe other cleaners in town is a better option. That is if you want your clothes clean. If you are looking to save the planet and pretend to get your clothes clean, this is the place. But you money may be better spent supporting WWF. Also, I am confused about the cleaners part as it shares space with a real estate office. Bizarre.

Just learned that they are losing their lease and will not operate out of a storefront. Instead,…read morethey now offer free pick up and delivery.