The prayer shawl that I dropped off came back unacceptable. Not only were the stains still there, but new ones appeared. When I brought this to his attention, here are his answers; " It's old." (No it isn't") " I had sweat stains on it" ( that part of the shawl does not touch any place that sweats). He said he "washed it three times."Now I have other marks on my item that were not there previously. This was a horrible job and the customer service was non existent. No attempt to rectify the problem. Good luck if you use Royal Cleaners read more

So glad I found Royal Cleaners! I spilled red wine on my new camel colored Burberry wool blazer & was nearly in tears. I foolishly went on internet to see what to do. I poured water on the wine stain to dilute it. Then I had a big water AND a wine stain! I went on Yelp to find a good cleaners. Royal worked their magic & blazer looks new again! Fabio provided excellent customer service and bill was $11.50. I just can't recommend them enough. Thank you Royal Cleaners! (Maybe Il'll switch to white wine when I wear the fancy stuff ) read more

Reliable, reasonable prices, friendly, and fast. I don't bother going anywhere else for dry cleaning.

Very happy with the service and consistency of this cleaners. They are able to clean tricky and high end garments as well as provide alterations at a fair price and with a good turnaround time. The staff has been there forever and they pay attention to detail and customer satisfaction. The manager Fabio is professional and friendly. Great cleaners! read more

I brought some slacks here to have some hooks replaced but when I went to pick them up there was some questions about the hooks. I ended up going back 3 times for these pants and in the end they fixed them and didn't charge me. They apologized for the run around which was really nice. I appreciate they owned up to it and didn't charge me. Sometimes places do make mistakes but how they handle it is what counts. read more

Royal Cleaners & Tailors - Sewing & Alterations Near Me - Framingham, Massachusetts

Excellent service . Everything is cleaned well . They will also store your winter items for the summer . We have gone to them for at least 20 years , read more

This place is pathetic; the only thing worse is their poor attitude when they screw up. I brought in comforter that had a 6"water stain on the corner after it had been stored improperly. It was too big to fit into a regular washing machine so I brought it there to have it washed in a commercial machine. The old woman that works there assured me it would look like new; which I believed since it was, after all, its just a water stain. She told me it would be ready in two hours. I arrived 30 minutes early, expecting to wait, but it was already "finished". I was suspicious since in just 90 minutes it was supposedly treated, washed and dried. When I checked the corner of the comforter, it looked EXACTLY the same! She said, "I tried but couldn't get it out. Some stains just don't come out." I asked her how a water stain could not come out in a regular washing? I also told her that I don't believe it was even washed. She said it was and she even dried it at "no additional charge". When I put my hand inside the folded quilt it was completely cool. Of course there is no way it could be washed and DRIED without it still feeling warm inside 10 minutes after it came out of a hot dryer! This deceitful, old necromancer then says she will take $3 off the $18 bill. I took the comforter and told her to keep her "token refund". It is always appalling to catch someone in an obvious lie, but it is especially disgusting when they continue with the charade to the point of absurdity! read more

Royal Cleaners & Tailors - Receipts from Royal Cleaners, not royal laundry. It appears the apple doesn't fall from the tree. - Sewing & Alterations Near Me - Framingham, Massachusetts

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I do not believe this one bit. All of the workers at this cleaners are incredible. They are all more than welcoming, caring, and polite. The review you have left is all false and that is the only truth here. read more

I fell and tore my hard-to-replace bicycle jersey in two places. I thought it was lost but brought it to Royal Cleaners' tailor. She did a fantastic repair job, it looks as good as new and the price was reasonable. So happy, thank you! read more

Good prices, clean, cheerful place where they remember you. I think every old guy in Framingham gets his shirts done here, and they are lookin' fine. Easy parking. I wish they were green. One guy told me flat out he couldn't remove a stain, which I respect. I just wish I weren't so grubby. read more

Best cleaners in the Metrowest area. After years and years I've never had a single problem with them. The staff is incredibly gracious. They also do tailoring and alterations taking care of all you clothing needs. The owners are Patriots fans too! Highly recommend. read more

I've been using them for over 10 years. Love the place. Great people, great service!! I don't leave in Framingham any longer, but when I need something to be dry-cleaned - I still take it to Framingham Royal Cleaners. Luckily for me, my parents still live in Framingham. read more

Having grown up in Framingham, I have gone to Royal Cleaners numerous times in the past. I've always found the prices reasonable and the service timely. I no longer live in the area, but needed a dress for a wedding hemmed and brought it to Royal as I was familiar with them. The dress was your standard bridesmaid's dress from David's Bridal and needed barely an inch hemmed off the bottom. Nothing more. It was not any fancy material. To my own discredit, I did not ask how much it would cost prior to leaving it, mostly because I assumed it would be pretty standard. When I went to pick up the dress I was shocked to see that it was $60! I could have easily brought the dress elsewhere (and would have) and received the same quality work for far less money. I called back after picking up my dress to try to understand the pricing and was told the dress took "5 hours" to hem, which seems a bit ridiculous. They have definitely lost my business and I spread the word in my office to my co workers who live in the area to never bring anything there. They too were appalled at the price. I had hoped to have alterations done at Royal for my own upcoming wedding, including my dress and the bridesmaids, but now I will definitely take my business elsewhere. Edit: Moments after writing this review, Fabio, who I assume is the owner, called to argue with me about my phone call to the shop. He told me I needed to take the dress elsewhere and get another estimate. I was pretty taken aback at this level of customer service. I paid for the dress and left the shop. He stated I "threatened" to write a bad Yelp review, but all I have written is an honest account of the pricing and my surprise. Even IF the pricing was appropriate, it is not appropriate to call your paying customers back and argue about it. It made me extremely uncomfortable. read more

Great experience with Royal Cleaners! They managed to get some like 3 year old stains out of a dress for me and it looks brand new! I'm super happy with how everything came out and I'll definitely be back! read more

These guys are great. An incredible operation of credible and competent people. Nice take home bags, they're fast, beat and relatively inexpensive. Fabio is a great guy, has been there almost 20 years and believes in the product. These guys deserve your business! read more

I've been a steady customer of Royal Cleaners for nearly 20 years and have always been extremely happy with their service. The clothes are always ready when asked for, even when it's a rush. If there's a tricky cleaning situation, they take the extra care to get it right. If you forgot your wallet, no problem, just pay next time you're in. Missed the closing and need your clothes for a long business trip? No problem, we'll leave them with the convenience store next door. Steve, Debby and the rest get it right and do it with a smile. There's a reason they're voted the best around--because they are. read more

I've been a customer for as long as I can remember. That said, I've also moved out of state and out of town always to return to consistently good service and great prices for my husband's shirts. They charge less than what I've paid in Chapel Hill, NC and in Somerville. I recently had some pants and jeans shortened here (a first) and was very pleased. They do all the cleaning (except for some specialty services) on the premises so it's very quick. read more

After sending my vintage leather jacket out to be cleaned and essentially ruining it, the woman behind the desk whom I believed to be a manager couldn't give me the time of day to explain how to fix the situation. She answered the phone twice mid conversation and was quite rude. I certainly wouldn't take anything of value there, and don't expect a friendly, helpful of even polite experience. read more

I was excited to see they had a coupon for 10 bucks off for new customers and used it to clean a blanket, was a little shocked to find out it was 25 bucks to clean a blanket, but with coupon 15 bucks I decided to try them and was very disappointed when I got my newly cleaned blanket home and saw that my all the edges were covered with little balls of wool . It was most likely from another blanket they cleaned it with as the pilling was a different color than my blanket. Took me an hour to remove all the pilling from the edges of my blanket. Definitely will not return , time for some quality control. Overpriced and poor quality work! A no return for me. read more

This place is pretty incredible. My boyfriend has had dozens of shirts washed and pressed here and they have always done a fantastic job. I have had two pairs of pants hemmed here and they came out perfect. It didn't take long at all to have the measurements taken. Also, they have a service for cleaning UGGS, which I have to say, I was a bit hesitant at first because it cost $40. However, when I picked up the boots, they looked brand new as if I just bought them. It feels great to pay $40 instead of $160 for brand new boots. They are relatively quick and everyone is super friendly. The price is pretty consistent to most cleaners. All in all, I highly recommend this place to even the pickiest of dry cleaning customers. read more

I brought in a bridesmaid dress to have the bust taken in and felt I was overcharged. When I tried on the dress it had been taken in way too much and is unable to zipper up. I am very upset with my experience and will not be returning in the future. read more

Nice people, but they didn't do the work that was paid for and promised. When I dropped off and picked up everyone is nice and friendly they make you feel good about their store, but they didn't do the service and acted like they had. I had a ski jacket that needed a rip fixed inside the sleeve lining. I showed them in the store when dropping off what needed repair and they even pinned it. After the service I brought the jacket home and realized they didn't fix it at all! Which I wanted so I can use it on a ski trip. The guy on the phone says she must have fixed another rip in the jacket. I was horrified because the jacket was in new condition except for the liner rip and didn't need other repair! What else did she do to my jacket ran through my mind! Didn't find that yet...kind of hoping not to... The second item was my wife's coat which needed a minor repair to the pocket which they did fix, but it was suppose to get cleaned as well. When my wife took off the protective plastic there were feathers all over the wool jacket and there was a spot on the jacket that made us wonder if they cleaned it as well. I called them and told them about my ski jacket (didn't know about the other issue with my wife's jacket at the time) and they did offer to make it right. If it were a minor issue I would go back but as they didn't do the work at all and I am struggling to see this as an just an honest mistake, I am not going back. Fortunately I had a first time customer coupon, which makes the lesson less expensive... I should have listened to some of the other reviewers... read more

My wife loves Royal Cleaners. Everyone there is very friendly; prices are reasonable; and they do a great job on my dress shirts.

Very very pleased with their work! I needed to get a dress hemmed and then tailored at the zipper. The work was completed within 2 days even though they quoted me 3. And very reasonably priced especially given the complexity of the design of my dress I thought the work would be costly but I was pleasantly surprised when they told me the cost. I am definitely coming back here to get my clothes tailored and I highly recommend this place read more

Steve and Royal Cleaners ruined a $350 sequin dress. They cleaned it without reading the label or testing the material and returned the dress to me a totally different color. And they didn't even notice it didn't look the same as when it came it! Quality and attention to detail? Not in this factory. The worst part was how Steve, the owner, totally abdicated responsibility, blaming the manufacturer. I told him he had one very unhappy customer and did not offer even an apology. He said he'd apologize if he did something wrong. Royal Cleaners might be fine for run of the mill men's shirts but don't trust anything of value to these hacks. read more

Best dry cleaner I have ever used. If buttons break on your shirts they replace them. Every order is processed quickly even if you don't need it to be. All staff members are customer focused and genuinely good people. Can't beat the prices either. read more

Brought a pair of jeans and some athletic pants here to be shortened. Service was great. I tried them on in store, and she made the adjustments and asked me if I liked the length. A dress pants hem cost $12 [as of 2017]. I picked them up and they were perfect. They've lasted great and not a stitch has come out of place. I'll be coming here again when I need something else tailored. read more

Royal Cleaners and Tailors is, in my experience, one of the best dry cleaners in Metropolitan Boston. They do excellent work. The staff are professional and efficient. Once I discovered Royal Cleaners and Tailors, I realized that I don't need to trek to Newton for a high quality dry cleaner. read more

I've been a customer of Royal Cleaners in Framingham for about 5 months now, and I have nothing but wonderful things to say about them. They are always super-friendly, I'm in and out the door in under 2 minutes, they have the quickest turnaround time, and their prices are amazing! The real reason I came on to write a review about them is because I recently left a wallet in the pocket of a pair of pants I gave to them to clean. I had taken out a bunch of cash because I was about to go on a trip to Florida, so the wallet had $500 in it. I realized on Sunday that it was probably in my pants at Royal, and I got somewhat worried I wouldn't get it back since I didn't know them well. They were closed Sunday so I planned to call them first thing Monday morning. When I woke up this morning (Monday), I already had a voicemail from them saying that they had my wallet and I could come pick it up whenever. When I just went in there, they gave me the wallet with every dollar still in it. I feel like this kind of thing is very rare these days - they could have easily taken it, but instead they were completely honest and even went so far as to notify me that they had it. I am more than impressed with the level of service Royal Cleaners provides. I also love it that they are a family business and they really take pride in what they do. I would recommend them to any of my friends and family, check them out! read more

I took a favorite pair of pants to them to have the hemline fixed (the stitching was coming out). The first time I went to pick them up they accidentally dry cleaned the pants instead of fixing the hem. The second time I went to pick them up they shortened the pants about 2 inches! At first the women behind the counter didn't believe me that they did the adjustment even though the Royal tags were still present. Then she agreed after an mild argument that they did the hem. It was a very strange interaction, but luckily they didn't cut the pants. So I left the pants again to allow them to lengthen the pants and put in a hem line. The third time I tried to pick up my pants they not only shortened them even more, the hem was cut. Therefore they could no longer be lengthened. If this wasn't bad enough, the woman was extremely rude and insisted that I didn't explain what I wanted! No apologies, just snide looks like she thought it was my fault. read more

Horrible experience!!!! I called to say I never received my new pants in my dry cleaning pickup 2 days ago, they said they never received it and told me to recheck my house. I told them I did recheck and they kept saying: Honey you are wrong over and over again. I asked them not to keep calling me honey and he proceeded to again. I told them they lost my new pants that I wore once and he said no he didn't then hung up the phone on me. No customer service at all! Now I'm out of pants and they don't seem to care. read more

The absolute worst dry cleaning experience I've ever had! We brought in a pale yellow Victorinox shirt with light blue stripes and what we got back was the same shirt with PINK stripes!! They said that they had to get a stain out (the size of a bread crumb) so the entire shirt was soaked in a solution (3 times) in an effort to get the stain out with the trade off that the shirt would become this yellow and pink marshmallow-y mess! I had to twist the man's hand for an apology and that BITCH who worked there yelled at us saying that it's not their fault. They took a beautiful yellow shirt with blue stripes and made it an unwearable one with pink stripes...I think SOMEBODY is at fault. They refused to rectify the situation saying that they've been the best dry cleaners for 10 years...I find it despicable that Royal Cleaners can commit crimes behind a stupid claim as the "best dry cleaners". read more

I WAS a very loyal customer and referred countless customers to Royal cleaners in Nobscot. I moved and started going to the rt. 9 location. 3 strikes your out! This last time I just had enough! A simple jacket to dry clean and they left cleaning solution all over the area they tried to get a stain out. It was also pressed very badly. When I returned it to be done over, I did not even get an apology, just excuses.. Three trips later to pick up a jacket I was to wear to an event and never did. I am finished and will be looking forward to beginning a new relationship with someone else who treasures my business. read more

I have been here numerous times and I have never had a problem. Staff is always very friendly and accommodating. They have offered to rush the cleaning and have done so on more than one occasion with no extra charge when I have had to leave on a short notice business trip. read more

Took my coat to be cleaned and when I picked it up, it was worse than when I dropped it off. It had black fuzz all over it (the coat is yellow) and the stains were not removed. I brought it back. Just picked it up today and the black fuzz was almost gone, but the one stain was still on it. The woman at the counter had the nerve to tell me that it was part of the fabric! As I was inspecting it, she walked away and began to talk to another employee and totally ignored me. I walked away without saying a word.... and they'll never see me (or any of my family or friends if I'm lucky) again. How rude! read more

For 15 years we have been customers and are extremely happy! not the least expensive but fair prices and you never have to redo anything. We have tried other places just to compare and realized it's not worth it when you already have the best! read more

That first review here clearly looks like it was posted by someone who works or own Royal Cleaners and that alone shows you that they are not very trustworthy. This website is an important tool not only for customers but for businesses owners too. They can learn from the reviews and try to make amends or improve the quality of their service. Big no no! I dropped off a suite and a dress about 1 1/2 weeks ago and even though I was very well treated I didn't like how my dress was treated as a wedding dress even though it was a gown. The lady said they usually charge $100 but they were going to charge me $70. I asked her 70? That is almost the price of the dress itself. She said "Oh, but look at the beading!" She had no ideia it was my wedding dress, she kept asking me what was the ocasion once I mentioned my wedding she went crazy pricing it. Then she told me the price is like that because if has to be sent away for cleaning. Their website says everything is done on the premises. I don't know. As soon as I get my dress and suit I'll let you guys know and If I don't like it, I'll not bring the rest of my clothing. I'll become a customer somewhere else. Do you know, when you have that feeling of being taken advantage of? I felt like that all week thinking of that price. Originally, she was not going to charge me that. My dress has barelly any beading. Well, let's see. ps: let's use this wonderful tool for what it's designed for, not to lie on reviews. read more