I used Servpro for damage incurred when a pipe broke while we were on vacation. I could not say…read moremore positive things about them! Reasonable, courtesty, professional, great communication, timliness... I could go on and on. I HIGHLY RECCOMMEND SERVPRO! I will be usng them soon for interior painting. Thank you to Toni, Drew, Johathon and Jeremy!

We have used SERVPRO for our Home emergency for water/mold removal. I was extremely satisfied with…read morethe service, prompt arrival and thorough job they did. Highly recommend

Received immediate call back. Very responsive crew which arrived the same day. Explained what…read moreneeded to be done to address water damage and mold/mildew remediation in flooded basement. Highly recommend their services.

Woke up to water under our wood floor and immediately called Servpro. They were on scene in the…read moreblink of an eye and quickly took steps to identify the problem and began remediation. The entire process was seamless and very professional. I would highly recommend this firm for your emergency!!

We recently had our hot water heater fail, resulting in a 2-inch flood in our basement on a…read moreSaturday night at 6 pm. After contacting our insurance carrier, we were referred to ServePro of Garden City/Hempstead. Kelly and Tim promptly sent a team of two people to our home by 9:30 pm. They quickly assessed the situation, ensured all water was turned off to prevent further leakage and efficiently mopped up the water using highly effective shop vacs. They removed all wet carpet and padding, relocated furniture and personal belongs that were not wet and took out all wet items. They left six commercial grade fans and two dehumidifiers for three days to ensure everything was thoroughly dry. ServePro had a team of four people returned the next morning, which was Sunday to begin extracting all wet sheetrock and disinfecting the floor and wood studs. They ensued no wet items were left in our basement. Additionally, they were very efficient in taking pictures to document for the insurance company, which I also reviewed with them. ServePro of Garden City/Hempstead is the best fire and water remediation company around! Their team is extremely knowledgeable and professional, always taking the time to explain things thoroughly and answer any questions we had. The technicians were prompt, skilled, and friendly. Their pricing was very fair and transparent. We have no hesitation recommending ServePro of Garden City/Hempstead to anyone in need of fire and water remediation and restoration services. Their professionalism and expertise are truly unmatched!

Mitch and his entire team at Servpro we're so unbelievably knowledgeable, helpful, professional and…read moreskilled. We had a major disaster in our home a year ago which resulted in our home being filled with mold that you can't even describe. It hung from the walls and ceilings like chandeliers. Their mold remediation took less than a week and there's not a spore left. Not one. They also facilitated our move/pack out from our rental back in to the home and as expected, everything was perfectly seamless. The team was assembling a bunk bed for us at 9pm so our kids could sleep in their beds again. If you ever have a disaster in your home or business that requires professionals, do not hesitate to call Servpro of garden city/Hempstead. Even if you're not on Long Island. They made this horrific experience so much easier for our family. Thank you, Mitch.

When a pipe burst in my home in the Hamptons in February, I was overwhelmed and didn't know where…read moreto begin. By the very next day, Sami and his team from Flooded.com were at my home pumping water out of my basement and immediately taking action to minimize the damage. What impressed me most was that Sami didn't just handle the cleanup, he became an advocate for me throughout the insurance process. He met with my insurance adjuster and made sure the full extent of the damage was properly documented. He helped demonstrate that water damage goes far beyond what is immediately visible and can lead to issues such as mold if not properly remediated. Because of his expertise and persistence, the ceilings, walls, and floors in all of the common areas and larger bathroom that had been affected were appropriately identified for replacement. Once my insurance company communicated what would be covered, Sami's team got right to work. They completed the entire restoration project by the deadline I needed, and the quality of the work exceeded my expectations. Throughout the process, Sami was always available, communicated regularly, and kept me informed with updates every step of the way. Having someone knowledgeable, responsive, and trustworthy during such a stressful time made all the difference. I am extremely satisfied with the work performed by Flooded.com and Sami and his team. I would highly recommend them to anyone in need of water damage restoration, home repairs, or home improvements. They truly care about their clients and stand behind their work.

It is my pleasure to share with you that I have had the privilege of using the services of Sami…read moreBenhaym and his firm, Flooded.com with mitigating my damages brought about by a broken water pipe in early January. My basement was flooded Friday morning on the coldest day in February. I called him and he responded immediately by draining the water and removing the damaged wood and furnishings avoiding the problem of mold and mildew. He alleviated my stress and felt directly with the insurance company. Subsequently, I had his company rebuild the basement to my satisfaction on my timetable at a reasonable cost. I found him and his workers to be flexible and accommodating. Dealing with him was a pleasure and I would recommend him highly.

Received a quote of $1800 for a basement cleaning I then received an invoice for $3200 I inquired…read moreabout the large difference and was told the price would be $2100 I received the invoice for $2100 then opened it to the payment page and the price was $2200 completely inconsistent with what the charges are going to be initially when I inquired about the $3200 bill they asked if I was filing a claim with my insurance it doesn't matter there should be consistency in pricing.

Total Restoration arrived quickly and efficiently demolished my area that had severe water damage…read more My complaint is that they left at least 8 garbage bags full of the demolition in the middle of my driveway ( 15-20 feet away from garbage can) and covered it with a tarp. It's been 6 weeks and they haven't picked it up. They picked up fans but not debri. Calls for owner have gone unanswered. Website says "24 hour service " yet voice mail says only leave message if it's an emergency. Website always says " Open Now". Not honest.

they were hired to boardup a home and do dry out services. The bill they sent to insurance company…read moreand what the insurance company paid are extremely off and now they threaten to lien home for the difference. Beware of them they pull up in fancy trucks and equipment at the end of the day your stuck paying them the differance to remove the lien off your home Because your insurance company only allows a certain amount and they over bill we know from experience. Beware

I hired this company for emergency fire damage restoration and would urge anyone considering them…read moreto get a detailed, written quote first -- they would not provide one upfront. Response times were a serious problem throughout: it took many hours to secure the property after the fire and several days to send someone for the damage evaluation. Every subsequent step moved at the same, painfully slow pace. When they did secure the property, they used a different code/method than what they'd told us, and changed it without notifying us -- leaving us in the dark about how our own property was protected. The billing was the most troubling part. We were never given an upfront quote, and they did not disclose that they would be charging $35/hour per man for unskilled labor. For four men on site one day, that math comes out to roughly $1,100. The invoice we received was $5,000. I followed up directly with the company about these issues numerous times before posting this review. Their response was to call my concerns "uneducated" rather than address the pricing discrepancy or the unauthorized change to how our property was secured. If you're dealing with fire or water damage: get competing quotes in writing, and go with someone else.

Great people to work with and quality work. They make dealing with them very easy. And our full…read moreservice contractors.

They were good but their plumber stole my gold and jewelries…read more If they care about their reputation, they need to background check their employees . Now my home insurance do not renew my policy. because of them.

East Coast Environmental Restoration was amazing their team responded quickly and handled…read moreeverything professionally. They took care of smoke and water cleanup, and even helped with insurance paperwork. Our space was restored fast and safely. Highly recommend for fire and water damage restoration in NYC!.

They use deceptive trade practices and first get their victims to sign an AUTHORIZATION TO PERFORM…read moreSERVICES and DIRECTION OF PAYMENT Agreement. They gain your trust by getting your home owner's insurance info and telling you they'll deal directly with the insurance for you. You're vulnerable, your home is damaged, you believe them, then they have you sign a contract with NO DOLLAR AMOUNT. When I signed the agreement, I had my own independent inspection conducted by a licensed mold inspector from an Environmental Company that included a full protocol and an estimate to complete the work that was $3 - 7K. East Coast Environmental Restoration agreed to follow the protocol and agreed that the cost should be close to the protocol's estimate and that is how part 1 of the scam begins. Once they have control of the insurance company payments, they then figure out the maximum amount your insurance company usually pays for such a claim and they then bill your insurance company that amount. The insurance company approves the claim but East Coast Environmental Restoration does not do all the work. They only do just enough to make it seem as if they did, which is part 2 of the scam. The scam on you. THE SCAM: It is the, we get paid no matter what, clause in the contract that reads... 'If for any reason, client receives a check from Insurance Company made payable to Client, Client agrees to pay provider immediately upon receipt of the check." This clause says THEY GET PAID EVEN IF... - They do not include a dollar amount on the contract or provide you with --The Statement of Work or even the estimates or invoices that they provide to your insurance company. - They bill your insurance company $21,475.28, which is more than 3 times the estimated cost ($3000-$7000) included in the protocol you provide them with by a licensed mold inspector & environmental company - They violate several OSHA standards - Whatever they do get done is shoddy work. - They do not even complete the work in the initial protocol that was quoted at $3-$7K. - You have recorded them on video not following the protocol outlined by the environmental company. - Your house still smells like mold. - You get sick from the smell of mold. - You have your final mold inspection conducted that exposes the shoddy work when East Coast Environmental Restoration says their job is 100% complete but then they refuse to do all the remaining items listed to complete the new protocol outlined by the final inspection. - Your insurance company recognized your situation and issued the final check to you in your name because East Coast Environmental Restoration did not follow protocol and your house still smells like mold. - Your insurance company says not to pay them until you are satisfied or find someone else to complete the job. - You have someone else complete the job properly. - They engage in unfair debt collection practices by having someone call you several times a day screaming at you and threatening you. They reveal their scam by saying, "No matter what we did or didn't do, you signed over the insurance payments to us so that money is ours!" East Coast Environmental Restoration did ALL of that to me and wants me to pay them the "final payment" of $7975.36 for services they did not render or complete! Don't let this happen to you. Avoid East Coast Environmental Restoration at all costs!!