Awesome experience from start to finish! Quick and accurate very reasonable estimate, prompt…read morecourteous service and would refer them to anyone. My carpets came out way cleaner than I expected. Will not hesitate to use them again. Oxiclean is the best.

Our first full floor carpet cleaning and what a wonderul team Oxi is! Kept us aware of arrival…read moretimes, prerequisite homeowner jobs -- small tasks to allow them full access to all carpeting. Extra great work cleaning and deodorizing pet smells and re-beautifyng carpet at a reasonable price. They may have been our first but will be our go-to service henceforth! Very, very satisfied and recommend without reservation

We have used Dimatteo for several years. The downstairs carpet gets lots of wear and just never…read morelooks clean. This year he also steam cleaned the ceramic tile which had been waxed sometime in the past and looked dirty all the time. Oh and the laundry room painted floor which wouldn't come clean either! My plan is to have him come back for bathroom and entry way now I know how good everything can look ;-)

I highly recommend Dimatteo Carpet & Floor Care! Lee is professional, friendly, and does a great…read morejob! With two dogs in the house, I have him come each year to do my couch and upholstered chairs. They look brand new when he is done with them! Great value! And they have a great website too!

Great follow up to any questions I had and quick follow up! Would recommend for anyone looking for…read morea business who cares!

Did a great job carpet cleaning, punctual and affordable. Definitely worth hiring them instead of…read morerenting the carpet machine and doing it myself

Paul and north star cleaning did an excellent job on our carpets. They were in very rough shape…read morefrom the previous owners but after the North Star team was done they looked and smelt so much better! I would absolutely recommend North Star to anyone who needs their carpets cleaned!

Paul and his crew at North Star Cleaning Service completely amazed me when they came to clean my…read morecarpets. I had this one carpet that I was sure I was going to have to tear up - and it really wasn't terribly old. We had a male cat that had decided to mark his territory before he got fixed (over and over again I might add) - and it smelled horrible. I tried everything to get it out, even purchased this special stuff from the vets that it supposedly what people in forensics use to get the blood/protein out of crime locations. Didn't work. Paul showed up, and not only was able to get the smell out of carpet, but also gave me an education as it related to carpet stains and smells and why the over the counter stuff and other cleaning methods didn't, and wouldn't work. Bonus - the rugs looked fabulous! He certainly made a believer out of me! I will never rent a rug cleaner or buy over the counter products for this type of a job again. Paul and his crew are professional, knowledgeable, fast and friendly! I highly recommend North Start Cleaning Service!

August 17 ,2025 Aaron & Nichole Cort, Owners…read moreModerne Rug Cleaning 605 Main Street, Gorham, ME 04038 We will start by saying even if you are hired by a second party does not give you any right to call a potential customer going forward a jackass and tell them to fuck off and hang up on them. Very poor customer service. The entire experience would have been positive if your company did not try to be one and done and leave carpets at our home damaged from your steam cleaning and neglect to rectify it. All you had to do is make a phone call to repair what you damaged. Going forward we could have been a new customer. Nichole clearly stated we are not a customer and our complaint about our unraveled carpet needed to go through the "customer" - Octagon and she hung up. Very poor. There was no "how can we fix this", "how can we rectify this", "how can we help". Instead you chose to argue and were not professional at all. Moderne may have been around for 75 years but you are not the original owners and you need to take a class in customer/consumer service and etiquette. I did work in a Disaster Restoration Firm and Carpet Cleaning Firm for 22 years, got the wrath of unhappy customers a lot but I did not lose my cool and listened. I would help to rectify the situation when they arose, "put the fire out" and gain trust and respect that they would give a great review and believe what I said was true.. I sent the Living room area carpet back with your technicians because you damaged it. It had minor wear on an edge but it was NOT unraveled. I merely told your technicians point blank "What is this and why would you deliver a damaged carpet that was not like this when you picked it up?" I did not holler at them but merely said I am not accepting this, take it back and fix it. It was the same tech that picked it up. When picked up we had it rolled up in our garage to prevent less tracking and construction dust. When he returned it he said "Well you had a water damage". Yes we had a huge water damage but the carpet never got wet. It was cleaned because of tracking and construction dust not because it got wet. Aaron you claimed you had photos of it being damaged, no photos were taken here, I requested what you had for photos and you never sent them along. I have photos and witnesses that know our carpet was not how you tried to deliver it back. You repaired it, I want to say thank you but I am not. You also refused to deliver the carpet back and put it on Octagon to do so. Poor. You also damaged our entry carpet which Octagon took with them on 08-13-2025. A photo was sent in case it needs to be replaced. We rarely use the front door and your steam cleaning unglued the back and one side is compromised/loosened weave. We did have a few smaller carpets that Octagon knew of and if you didn't get that memo. So sorry for the inconvenience. Yes, it was nice for the technicians that picked up our area carpets to help me get the large one out from our dining room table - that I helped lift and move. Again, customer service. We did change the delivery date because we were not home. Was that really an issue? Again, customer service. As much as we were not a "direct" customer we are still a customer. You got bad reviews because you deserve them. I have spoken a lot about how you and your company treated our belongings and how you treated us. You owe us an apology. Guaranteed we will not get one because your ego and arrogance has gotten in the way of running a business professionally and properly. Respectfully, Arica Pillsbury Derek A

Scheduled a delivery, showed up 40 minutes early and left, saying I had to wait another week to get…read moremy rugs because they can't manage a schedule they set? Terrible customer service, could have sent the truck back out as I was only 20 minutes away but chose to lose a long term client instead. There are better choices, go elsewhere, the bad reviews don't lie.

Doug was very personable and prompt. I'm from Massachusetts and am always amazed how hard it can be…read moreto find professionals in Maine especially during peak season, so I was absolutely thrilled when Doug got right back to us, quoted a beyond fair price and was able to do a walk through the same week. He was also able to accommodate the specific date we needed. The deep clean was thorough and he took his time with every room. The house was sparking clean, everything was shining and smelled fresh. There was no harsh chemical scent at all just an overall freshness to the house. The bathrooms are a particular challenge with the well water and the tub and showers looked new. Would absolutely recommend!

Doug was great with communicating with me about logistics, price estimate, and what was included. I…read morereally appreciated how prompt his replies were. We were looking for house cleaning of a three bedroom, two bathroom cottage. Doug had some availability within days of our first communication, which was of great help to me and my family. Doug was on time, professional but friendly, and did a great job. I plan to hire him in the future for sure. Thanks so much for doing great work on short notice for my elderly Mom. We all appreciate it so much!