Wouldnt schedule me an appointment with an ent without a diagnosis... which is absured, since when…read moredo patients self diagnose to see a doctor? I told the rep all of my symptoms and i have ppo insurance but he kept repeating the same thing.

Friendly and nice staff! Staff have been welcoming and especially the specialist's that have been…read moreassisting us.

**Review for Yelp:**…read more I recently visited this location and, while I was impressed by the cleanliness and friendliness of the staff, my experience was marred by significant communication issues. Upon arrival, I filled out all necessary paperwork without being informed that I could have completed it online. Additionally, I had been instructed to text my medical card coverage prior to my visit, which I did, yet the staff seemed unaware of this. I overheard confusion among the team about my coverage, which was frustrating. The main issue arose when I was informed that I needed to contact United Healthcare regarding my insurance, despite having Blue Shield. After spending over an hour on the phone with my insurance provider, I learned that I do have coverage, including a $1,000 deductible for hearing aids. However, this information was not communicated properly by the staff at the office. Ultimately, I was quoted prices that were not reflective of my actual coverage, and it felt like my concerns were dismissed. My wife, who accompanied me, ended up missing work for a visit that turned out to be unnecessary. While I understand that new staff may need time to adjust, it is critical for a healthcare provider to ensure accurate communication and proper handling of insurance matters. Unfortunately, my experience was frustrating enough that I do not plan to return. It's perplexing how this place receives five-star reviews, given the issues I encountered.

Had one apt for my mother in law recently, we will be coming back as she had some issues to resolve…read morefirst but I think this will be a nice place to take her for a hearing test and new hearing aids, the two girls at the counter were so nice and very helpful not only to us but to the other people waiting in the room, you could see that they cared, definitely recommend should you require hearing tests and hearing aids.

Complaint- if the doctor is running behind (I have been waiting over a half hour), then let the…read morepatient know. My time is just as important as his. I hate when this happens. I would call if I was late knowing that they might reschedule me or charge me my co-pay, but it is the right thing to do! I love my ENT doctor but this level of disrespect is unacceptable. The receptionist was very busy, but she could have let me know they were running behind. Got to an exam room about 42 minutes after my appointment time and waited another 15 minutes to see the doctor. I waited and 65minutes to see the doctor and I only spent five minutes with him. My rant is to let you know that if you have an appointment here, block our two hours of your day. They will not tell you they are running behind. The doctors are great, but the lack of respect for their patients is dissap

Just got off phone with reception who was the opposite of helpful. Our daughter is a student…read moreathlete at University of Redlands over 3 hours from our home and her current ENT. She has been under the care of an ENT at home for 2 years, she is very sick right now and needs help. The receptionist rudely informed me their new patients will not be seen until June. Are u kidding me? You cannot see a local college athlete within a week for a sinus infection??! She also said she would need a referral...okay fine never heard of that we have a PPO. Thanks for NOT caring and. NOT taking care of college athletes in your area!

I was able to get an appointment fairly quick. The drawback I have is that despite me wearing Auds…read moresince 1980, had to get a hearing test done to get clearance to get aids. Kevin who did my test and helped me out with some aids I do have was honest and gave me insight on what I should get. While I did not get aids here as they don't carry the brand I'm going for, their office staff are friendly and Kevin was great

I originally purchased my hearing aids out of state and thought I was I was getting great service…read more When I saw Kevin I realized how much I didn't know. He's very good at explaining how they operate and how to clean them. I'm very happy to use his services and feel comfortable in getting new hearing aids from him.

I took my Mom to the Miracle Ear in Redlands and we were so happy with the experience!! First off…read morethey were the only place I could find open on a Saturday. The office girl was so sweet and so cheerful. My Mom is almost 80 yrs old and she really doesn't want to get hearing aids but she really needs them. So to see the awesome lady that helped us out and checked my Moms hearing was also wearing hearing aid that we couldn't even see was a total WIN for us. She was so kind and so caring. Great place for sure!! We will be going back as soon as we get all the insurance stuff worked out to get the hearing aid!!! Thank you Miracle Ear!!!

Today I had a appointment to have my hear aid look at because my right hear aid way not working but…read morein steady I receive the most unprofessional service additude from hear aid technician Brian Ruiz this second time I have problem with this man I first had a problem with him in rialto locations so ask to charge to Redlands locations rude and very unprofessional I let him know today your very unprofessional and rude the first time I went in he told his life story about his personal life I just need my hear aid not your life story. Now I have to look for better hear aid location i do not recommend this miracle ear. Thank you.

I went in to take advantage of their free hearing test. The receptionist was a delight to talk to…read moreas I was waiting. Brian was my consultant and was very thorough and answered all of my questions. I did not purchase anything today, but when I am ready for hearing aids I will definitely go back to that location.

I had a visit yesterday and it was quick and very helpful for me. I have been having trouble…read morehearing and they offered an appointment not far out at all. The last place offered over a month out... day of appointment went smoothly. Only a few papers to fill out, receptionist was really nice and welcoming! She greeted me with a smile that actually felt genuine and as soon as my paperwork was done I was called back. The Audiologist was really nice too he explained each step before I did it, and allowed me to relax a bit. I had my test and he went over the whole test and I was anxious because I was sure I was going to need hearing aids since my last visit several years ago i was on the borderline of needing one... my hearing hasn't changed, so I assume it is my tinnitus getting worse! He was very nice and explained that caffeine can cause tinnitus to get worse but I rarely drink caffeine so I'm not sure what is causing it! But the quality of care here was amazing! I felt heard... they didn't try to sell me something i didn't need! He explained everything and I left very informed and happy I would definitely recommend that if you are like me and get anxious when you go to a doctor but need your ears checked call here!! It is a nice quiet calm vibe... I felt comfortable and will definitely go again in a year!!

I had a very difficult case and had been turned away by UC Irvine when I found Dr. Lee. He agreed…read moreto take on my case and my surgery was on 8/21/19. From beginning to end, Dr. Lee demonstrates confidence, professionalism and expertise beyond his years. I am very pleased with not only the outcome of my parotidectomy but the entire process along the way. I hope I never have to have another surgery but if I do I will turn to Dr. Lee first!

My father was diagnosed of stage IV throat cancer at City of Hope in June 2014. Due to insurance…read moreissue, he had to be transferred to his local doctors for intense radiation therapy and chemotherapy after their tumor board decided on his treatment plan. His health deteriorated but he was able to pull through it all and recovered. A year into his recovery, he tragically started smoking again. His throat cancer then returned and the tumor was growing much more rapidly this time around. His previous doctor referred us to an ENT physician at Riverside Community Hospital. My father and I met with this resident surgeon who conducted himself in the utmost incompetent and uncertain way and advised us that he and and other three resident surgeons would do laryngectomy on my father. My father couldn't even be convinced that the surgery would make him recover again. During this time, my father's shortness of breath worsened everyday to the point he felt suffocated. He was on so many medications and had to carry oxygen tanks with him all the time. It was emotionally painful and unbearable to be around and see him suffer. His conditions worsened and he started to be in and out of emergency room. Eventually ER doctor had to perform tracheostomy and my father stayed in ICU for a week. He was then sent to a rehab center for recovery. Upon his discharge, we managed to find a new ENT doctor, Dr. Carvalho in Hemet. Dr. Carvalho finally referred us to Dr. Steve Lee at Loma Linda University Medical Center for laryngectomy. I wrote all the above because I want people to know that my family has seen a lot of doctors ranging from top notch City of Hope dctors to resident surgeons in community hospital. If you manage to find Dr. Lee at the very beginning in your journey, you should know how truly blessed you are, and you should look no further. It took us a long and painful journey to get to him. In January of 2017, Dr. Lee and his team performed laryngectomy and throat reconstruction for my father. The surgery was a success and my father has since then been cancer free and he is able to speak with his voice prothesis. Everyone in the family including myself thought we were about to lose my dad sometime before his laryngectomy, but he has recovered and started a new life. All of this is because of the beyond exceptional care he has received from Dr. Lee and his team. Dr. Lee is warm and genuinely caring. He's calm, reassuring and pleasant to be around. His humble and down-to-earth character almost makes you feel like he is just a neighbor next door and not a God-like surgeon. After many years being under Dr. Lee's care, it made us realize Dr. Lee is truly one of a kind. He is a top rated surgeon who is driven by his calling and passion as a doctor and he is wholly committed on academic research and striving to provide the best patient care with his team.

Senior Helpers of Riverside is truly a place that treats you like family, they care for your loved…read moreone with compassion, kindness, and professionalism. If you're looking for a place that will treat your mom, dad, grandpa, grandma, as their own, they're the one you choose! Beyond grateful for their team.

Our uncle has been receiving care from Senior Helpers of Riverside for over two years…read more The office has been always understanding and accommodating with our requests and scheduling. They always go above and beyond, especially when the occasional "unexpected" need arises. The caregivers have been well trained and compassionate. My family and I highly recommend SENIOR HELPERS of RIVERSIDE.

I was there observing the workers there with other people, and I was amazed of the compassion they…read morehave to others. In short words Thank you to Jose Rodriguez, Jesse's Naputi, Bella Olmos, Romon, Ashley Hysell, May, Kayla Cook, Maheli Bojorquez, Alexia Martinez-CNA, Maya, Bertha, Smilta, Andrea Duran, Karen, Heriberto -cook, Adreonda - maintenance Cleaning, Emily and Gilda - cafeteria, PT=Alexis, Jasmine, Cora, Christian, Perry,Emily Hard working people, with a lot of patience and compassion of the heart towards people. If only people would actually spend all that day and time is much as I did from 8 o'clock to 930 at night every single day for two months you would see what I see. I do give me a five star it's a lot of work, and every patient has different problems and situations in her life thank you. You are a gift from God

This is not a skilled nursing facility this is a business. What I witnessed here not just for my…read moreloved one's care but her roommate as well . Disgusting. Me and my family were constantly visiting and what we observed. Disgusting