**Review for Yelp:** I recently visited this location and, while I was impressed by the cleanliness and friendliness of the staff, my experience was marred by significant communication issues. Upon arrival, I filled out all necessary paperwork without being informed that I could have completed it online. Additionally, I had been instructed to text my medical card coverage prior to my visit, which I did, yet the staff seemed unaware of this. I overheard confusion among the team about my coverage, which was frustrating. The main issue arose when I was informed that I needed to contact United Healthcare regarding my insurance, despite having Blue Shield. After spending over an hour on the phone with my insurance provider, I learned that I do have coverage, including a $1,000 deductible for hearing aids. However, this information was not communicated properly by the staff at the office. Ultimately, I was quoted prices that were not reflective of my actual coverage, and it felt like my concerns were dismissed. My wife, who accompanied me, ended up missing work for a visit that turned out to be unnecessary. While I understand that new staff may need time to adjust, it is critical for a healthcare provider to ensure accurate communication and proper handling of insurance matters. Unfortunately, my experience was frustrating enough that I do not plan to return. It's perplexing how this place receives five-star reviews, given the issues I encountered. read more

Had one apt for my mother in law recently, we will be coming back as she had some issues to resolve first but I think this will be a nice place to take her for a hearing test and new hearing aids, the two girls at the counter were so nice and very helpful not only to us but to the other people waiting in the room, you could see that they cared, definitely recommend should you require hearing tests and hearing aids. read more

This was the first place I contacted for hearing aids (HA). They did a free hearing test. My insurance had contacted me about silver and gold level hearing aids at $399 each, and $499 each HA. After the test the technician jumped straight to the $6000 hearing aids pair, which they would let me have for $4000 discounted price ( over my budget price). The silver and gold were never offered, so I realized they must be out of network for my insurance company. I contacted my insurance, and made an appointment for the business I bought my Phonak hearing aids from. Check if Connect is in network before making an appointment. read more

Starting coming here in 2019 for hearing aids related to Worker's Comp. Always good service from the front lobby to the technicians in the back. Staff were always cordial and professional. Fast forward to February 2023, now you can't get anyone to answer the phone! You are asked to leave a messsage but calls are not returned! When I went in person, I was met with rudeness at the front lobby and I was told that I never left messages! No time was taken to contact the insurance and coverage! This is supposed to be a "service provider" but no service was provided. The front lobby person needs to be professional and not blast out personal information in the presence of other customers. Being hearing impaired is tough enough. Do better! Needless to say, I have taken my business elsewhere. read more

My grandparents got their hearing aids from here and they love them. The office staff is so helpful, especially Nadine! Thank you so much Connect Hearing! read more

I have bought three sets of hearing aids in this establishment and I have seen how the services have been deteriorating progressively. Today I stopped to buy some hearing aid filters for my mothers hearing aids and they were too busy and after insisting I was given one filter which means only one will work. Went back in business hours and knocked on the door and they did not open. Please change the staff!!! Will not be going there anymore. read more

Poor Communication. They do t take medical. After searching for a place that will take my mom's insurance and medical. I had mentioned to the gal that scheduled my appointment I had both insurances. She never told me they did not take medical. My out of pocket was going f to be over $2M. Would have been nice if they had mention it over the phone. Lost a day of work for nothing read more

Brought my dad in years ago for hearing aids. They gave him some crappy ones that broke within 6 months. I tried to make an appointment for him to be seen and pay for some better ones. However, nobody answers the damn phone or return call after leaving voicemail. This place is basura. read more

A company that I already adored for great service & understanding employees has managed to get even BETTER.! Hiring Maria makes y'all a 5 + stars! read more

wow I cannot get over number one the quality of the hearing aids I just picked them up today. I have been wearing hearing aids since I was 14 years old I'm now 59 and I almost feel like when I got my first set of hearing aids how much better I could hear. the last company that I got hearing aids from the quality of the hearing aids was horrible I was straining just as bad with those as I was the hearing aids I was replacing the hearing I got from this company so much better and I can Bluetooth my phone and my iPad to the hearing aids. The ladies in this office are remarkably kind and patient . I definitely recommend connect hearing from Redlands California. read more

Phenomenal service and care! My aunt visited this location for information and Nadine was extremely helpful and kind. She was able to assist with a hearing test and solutions for my aunts specific needs. Definitely will return for updates and care in the future. Thank you Nadine for your time and care. read more

I highly respect this place for the profesional treatment for seniors and patients in general. Excellent service, please continue being kind and providing great service. Thank you. read more

I usually do not give bad reviews but I thought potential patients should be aware. I can only assume most of their 5 star ratings must be fabricated. I would not recommend this establishment for the simple fact they can't even give you the courtesy of a return call to schedule an appointment. I have left at least 4 or possibly 5 messages over a period of two weeks now with no response. I have tried various times of the day to call and speak with someone but no actually person has ever answered the phone rather it just goes to their voicemail. They do explain they will return your call at their earliest convenience but 2 weeks is unacceptable and completely unprofessional. I even went as far as driving to this office last Friday April 20 to see if I could talk to someone in person. I just so happen to catch someone leaving the office for lunch and explained to her I have been leaving messages for over a week with no response. She explained to me she was on vacation for a week and had just got back the day before but someone was covering her position. Since the office closes for an hour for lunch she promised to give me a call by 2:30 if not by the end of that business day. I have yet to receive a call back and today is Tuesday the 25. It has now been over two weeks with multiple messages left. I didn't want to go through the whole song and dance with my insurance to get a new referral and wait for a new. This is why I continued my attempts in contacting Connect Hearing. I have now given up and requested my primary doctor to refer me to a different facility. Which will only further delay my need for treatment due to the incompetency of their front office. There is clearly some changes that need to be made at your front desk and the way this office runs their business. First impressions like this makes you question the quality of care you would get from this Redlands location. read more

nadine is absolutely the most patient, empathetic hearing aid specialist

I gave the Hearing Aid Specialist at the Redlands Office a copy of a recent, basic hearing test done at my doctor's office and a copy of my ear doctor's medical notes. I am concerned  that the Hearing Aid Specialist then did not read any of it  or discuss my hearing test results with me during my brief appointment with her.  I asked her about what different options I have available for hearing aids. She responded  I would get the ONLY ONE hearing aid my insurance would pay for and she had not even looked at my hearing test report results .before she told me that. She never looked at my hearing test report or my ear doctor's notes during my brief appointment with her. She told me she only needed to know if I want rechargable or regular batteries and what color hearing aid I want. I am concerned  about the hearing tests I was told by a staff person at the Riverside Office, Gina, are always given to all patients at the Connect Hearing Office in Riverside, but are not done at the Redlands Office. I told Gina I have a copy of hearing test results from a recent test I had  done and she told me her Riverside office always does some additional tests that are done in addition to the basic hearing test. During my appointment at the Redlands Office, I gave the Hearing Aid Specialist there a copy of my recent, basic hearing test and asked her about my getting the additional hearing tests I was told by Gina are always done at the Riverside office. She told me they only do the  basic hearing test, which I had done recently at my doctor's office. I told the Readlands Office Hearing Aid Specialist I have read that it is important to have a hearing test that simulates and tests your hearing ability in  different ennviiroments and situations which doctors' offices do not do. She said the Redlands Office does not do that test. An evaluation of my hearing issues and what hearing aids would best treat those issues was NOT done or discussed with me at my appointment at the Redlands office read more