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    Clear Internet Store

    1.0 (1 review)

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    14 years ago

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    Spectrum

    Spectrum

    2.0
    (50 reviews)

    Our internet has now been out for two days. I walked in to exchange a modem as instructed by the…read morespectrum rep l spoke to until after 12:00 this morning. I was assured by that rep the only way to restore Internet service today was to physically replace the modem at this spectrum store. I returned home, and called spectrum customer support after the modem would not activate, and was told point-blank the MAC address of the plastic-wrapped replacement modem is registered to someone else's account. Later in the call, I was told "the MAC address can't find an IP," and that our "coaxial cable connection must have been damaged by the outage yesterday," so the trip for a modem was pointless. Anywho, after same abysmal Spectrum customer service as always. As soon as I entered the store, the manager was irritated I didn't sign in immediately and demanded I go back and sign in. He then moved to the empty service desk, and demanded I come back and remove the modem I set down to go sign in. Some time later, I was allowed the privilege of returning the modem that wasn't broken, so I can still spend my third evening tomorrow meeting with yet another spectrum technician I can practically guarantee will want to replace the modem I just picked up, because, again: It's tied to someone else's account, and the power outage yesterday "broke the coaxial connection" according to Spectrum's best and brightest. Two stars added since one employee was friendly, tried to make positive jokes--like asking me to put my glasses on so he could accept my ID--and should be managing this store, over the store manager leaning on his desk and treating myself and the 2 other customers like an inconvenience.

    Drop my phone cracked the screen went to get it fixed. First one in the door and to be get the help…read moreI needed after spending time with Arlan all my questions were answered, great customer service . He was polite and helpful . This location quickly became busy really fast. A small couch and a few high tops with chairs for waiting guest. The store was clean and well lit , a good selection of phones and accessories for them along the wall . Come to this location and get the best deals on your favorite iPhones.

    T-Mobile

    T-Mobile

    2.5
    (11 reviews)

    I recently purchased a new iPhone 15 Pro Max. I believe her name was Madeline (she was in…read moretraining), was helping me. She was so kind and did an amazing job describing my options. While speaking a man with roller shoes "skated" over. Not very pleasant, more like cocky. He said he was a manager and his name was Tom. I made it clear I did not want to change my plan. I WAS grandfathered into the military one plan and Tom told me since I was grandfathered into the plan it wouldn't change. He also told me I'd get Apple TV for as long as I had a plan with T-Mobile, which I later found out was another lie. Tom told me it would take a while to transfer my items from my old phone to the new one if I wanted to walk around the mall. I left Tom with my phone, phone case and screen protector. When I came to pick up the phone, I asked where my screen protector was. Tom told me he threw it away because it wouldn't fit my phone and was broken. I've had that Zagg screen protector which cost me $60 for 2 years and while it had scratches it still protected my phone screen which was in perfect condition. I was saving it to put on another one of my phones. I saw Madeline go up to him, I'm assuming to talk to him about it, but I heard him say "NO". So I'm out a 60 screen protector which has a lifetime warranty because of a bad decision Tom made. So I get my bill and see my plan charge went from $55 a month to $75, and no this does not include my new phone which is on a separate line under equipment charges. So Tom changed my plan WITHOUT my permission and threw away my lifetime screen protector. I called T-Mobile after realizing this and to say the two representatives I spoke with were appalled that a manager would change my plan without permission is an understatement. The representatives were both so kind and fixed the situation for me. I HIGHLY suggest not going to this store unless you want to get scammed.

    this T-Mobile in the Altamonte mall needs better trained employee at all times. it feels like they…read morehire people and throw them on the floor with 2 weeks worth of training. I wanted to switch my phone number onto a new phone and add a new number to a phone already on the line. Why did this dude DELETE THE WHOLE E SIM before I was able to transfer ALL OF MY INFORMATION onto the new phone. MIND YOU i asked multiple times to check what phones they have in stock as I did NOT want to proceed with the process if the phone was not available. NO not the case he continued to fill out the tablet. He really sucks and needs to be fired. Not only was I left without a phone he deleted all the 8 years worth of information I had. GREAT THANK YOU SO MUCH.

    Spectrum

    Spectrum

    1.4
    (19 reviews)

    If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

    Spectrum is the worse of the worse corrupt ripoff thieves company dishonest since I have 1gig my…read moreinternet never reach 500 of hight speed i lose services most of the time and they don't care the are ripoff ripping me off of 1gig very very poor services i have 4 equipment change and nothing the problem is that they can't not deliver what you paying only to ripoff customers they are the biggest thieves corrupt ever as a company but they love to raise the bill almost monthly for the worse corrupt ripoff services you can get billing dishonest criminals company ever spectrum should be banned from doing business

    Clear Internet Store - isps - Updated July 2026

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