Our internet has now been out for two days. I walked in to exchange a modem as instructed by the spectrum rep l spoke to until after 12:00 this morning. I was assured by that rep the only way to restore Internet service today was to physically replace the modem at this spectrum store. I returned home, and called spectrum customer support after the modem would not activate, and was told point-blank the MAC address of the plastic-wrapped replacement modem is registered to someone else's account. Later in the call, I was told "the MAC address can't find an IP," and that our "coaxial cable connection must have been damaged by the outage yesterday," so the trip for a modem was pointless. Anywho, after same abysmal Spectrum customer service as always. As soon as I entered the store, the manager was irritated I didn't sign in immediately and demanded I go back and sign in. He then moved to the empty service desk, and demanded I come back and remove the modem I set down to go sign in. Some time later, I was allowed the privilege of returning the modem that wasn't broken, so I can still spend my third evening tomorrow meeting with yet another spectrum technician I can practically guarantee will want to replace the modem I just picked up, because, again: It's tied to someone else's account, and the power outage yesterday "broke the coaxial connection" according to Spectrum's best and brightest. Two stars added since one employee was friendly, tried to make positive jokes--like asking me to put my glasses on so he could accept my ID--and should be managing this store, over the store manager leaning on his desk and treating myself and the 2 other customers like an inconvenience. read more

Drop my phone cracked the screen went to get it fixed. First one in the door and to be get the help I needed after spending time with Arlan all my questions were answered, great customer service . He was polite and helpful . This location quickly became busy really fast. A small couch and a few high tops with chairs for waiting guest. The store was clean and well lit , a good selection of phones and accessories for them along the wall . Come to this location and get the best deals on your favorite iPhones. read more

Spectrum - Internet Service Providers Near Me - Altamonte Springs, Florida

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By far one of the slowest customer service store I ever came across. Just to return equipments you gotta wait at least an hour!! The guy working (they only have 1 employee working btw) is completely rude, slow, and sarcastic. One of the many reasons why I cut off being a spectrum customer read more

Spectrum - Internet Service Providers Near Me - Altamonte Springs, Florida

I came in just to drop off a router, but ended up waiting over 2 hours. I honestly don't understand why Spectrum doesn't have a quicker system or separate process for simple equipment drop-offs. It was frustrating spending that much time for something that should've taken only a few minutes. read more

Made an appointment to return equipment. Was in and out within 5 minutes. The employee also gave me a discount that was not available via telephone. Great experience. read more

Wait time to exchange equipment well over 2 hours. Spectrum should be ashamed that they closed the location in Murrells Inlet and this is the best customer service they provide for a simple exchange of a modem. Horribly ridiculous. No respect for customers or their time. 4 people working super slow. They should have 15 check in counters to move the process along. read more

I had spectrum internet and phone for years. Never any problems with my phone service but the internet is horrible. Intermittent wifi all day and night. I went with starling and I couldn't be happier. Of course the raised my phone service to $50 per month but combined with my starling it's still cheaper and I have internet. The only thing I liked about spectrum is they don't outsource their customer service. read more

Don't bother coming into the store to return your equipment. Just go to UPS and they'll scan the barcode and return it for you. Waited in line over an hour just to take the stuff back. Complete waste of an hour of my life read more

You will have to wait a lot! If you're in a rush don't even waste your time. After every customer they take a break or something, so have a lot of patience too. read more

Customer service needs a lot of help. Very long wait times just to return equipment. It took me over 45 minutes to get waited on. No appointments were available because the website appointment system was not working. When canceling my service, it was very difficult speaking with the agent. He was trying to convince me to stay with Spectrum even though I was adamant I wanted out of Spectrum. read more

Spectrum - Very slow service. Waiting in line with 8 more customers standing behind me. - Internet Service Providers Near Me - Altamonte Springs, Florida

Absolutely horrible in person service !! 2 employees that work super slow. 1 employee is still with the original customer that she was with over half an hour now!! Seriously ?? Got here over 35 minutes ago and still 2 people ahead of us with a lobby full of customers. At least a dozen customers just sitting around waiting!! And most seem to be standing here with modems in hand!! Our modem went out and was told it would be fast to just come to the local store to swap the equipment out. You can't even call the store directly to find out if they have the equipment that you need. read more

Spectrum - Currently still waiting. Number 6 after 45 minutes waiting already !! Seriously ?? Wow!! - Internet Service Providers Near Me - Altamonte Springs, Florida

Terrible location , staff can't prioritize People waiting to drop off equipment have to wait the same like as people getting new service averaging 30 or more per interaction and they will not take our equipment , both girls just sitting at a computer would rather argue that I must wait or go to ups and there is nothing they can do, than to just make a simple transaction to free up the line , horrible experience, no written process or documentation on other ways to return items than just verbal go to ups , Install a kiosk for self service not a wait list Multiple people left furious just trying to give back equipment get better procedures and train staff to be more efficient read more

Horrible customer service!! Take like 2 hours to deal with one customer. Had 2 people in front of me and everyone left. Just to drop off equipment. read more

I've been a Spectrum customer since I moved to Altamonte Springs four years ago. I was forced by the complex that I live in to sign up for Spectrum Internet. Unfortunately, it was the only available provider for the area at that time. Little did I know, I was actually signing up for endless problems and tons of wasted money and time. I began with their basic residential Internet service, which included a router, modem, and "instructions" for self-installation. However, the process was far from smooth. I had to trek to a Spectrum store to pick up the equipment--no delivery or home installation options. The monthly cost was decided on the spot, and I assumed it would remain consistent as long as I paid my bill on time and made no changes. But that's where the frustration began. My bill has steadily increased while the speed has decreased. Worse yet, I discovered that the router and modem they provided only work one speed at a time - 5G or 2.4 GHz- not both simultaneously. I had to choose between the two, leaving me unable to use devices that relied on the other frequency. When I attempted to upgrade my internet speed, I hit another roadblock. Upgrading meant I couldn't use technology I'd already invested in, like my video doorbell, WiFi locks, and security cameras--all of which operate on the 2.4 GHz band. Spectrum's solution? Either switch my entire network back to the slower speed (and pay extra for nothing) or buy an expensive modem compatible with their service. On top of it all, the customer service at this Spectrum store was non-existent, at best. The staff were downright disrespectful. Upon entering, I was not only NOT greeted, I was actually ignored! I received no acknowledgement until I stood at the register for several minutes as I waited for the two employees to finish their private conversation. I finally interrupted, thinking their attitudes would turn to remorse (even if it was fake,). Instead, they looked at me with surprise. One of them still said nothing to me and walked away. The other reluctantly attempted to solve the issue I was having, but made sure that I was aware of his annoyance and impatience while did so. In short, if you're considering switching to Spectrum, I would politely advise reevaluating your options. read more

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Canceled my service and per spectrum instructions I went to drop off the equiptment at the Spectrum store on Cortez. To my surprise they won't give you a receipt To prove it was dropped off. Said I'd be getting an email once processed. Ridiculous! This company can't go belly up fast enough to suite me. I strongly recommend avoiding doing business with company, especially considering all the choices now available in the area. read more

Lazy, unorganized, and lacking in basic customer service. I went in for a simple equipment exchange and ended up wasting my entire lunch hour. Despite being checked in, I watched staff prioritize socializing over helping customers, while others--some with appointments--were left waiting or walked out entirely. Meanwhile, people who were next to me were assisted quickly. The lack of communication and urgency from the team was frustrating. Honestly, you're better off calling customer service to handle your needs. Going in person is a waste of time--especially when the staff clearly have no interest in helping or doing their jobs. read more

Do not go see Sammy or the Lady that works here. Completely unprofessional and lied to me. Told me to wait one hour before my iPhone was ready to be Upgraded. I come in an hour later and they said the Lady is gone and they can't help me because she didn't talk to them. Do not go here! read more

Internet modem replacement review. Our Spectrum internet modem decided to stop working during a recent outage (one of many this year) and we found out after our service was restored. I was fortunate to be able to replace the modem free of charge by bringing it to this store. The store was brightly lit, clean, and spacious, and had only one customer but two service specialists. The specialist greeted me, and then I explained my situation and handed over my dead modem. Within a minute or two, I walked out the door with a new modem and the specialist locked up the door behind me. I arrive at the store with about two minutes to spare before it closed. I greatly appreciated that this store's employees worked right up to the closing time. It made a positive difference to my family and me who rely on the internet for school and work. read more

Spectrum is always the worst service. long lines and it's never not a hassle. The most unreliable connection the only thing consistent is the lack of help from employees read more

I am paying way too much for cable TV and am not thrilled about it but I had to write a review about the fantastic technician that came to help last week. Charles came because we were having problems with our legacy system, from Brighthouse, talking between the TVs. He was able to fix all the problems plus more than we had called for. He was patient, explained everything he was doing and educated us on how to save money and make things better. He even fixed a problem we had been having for years with our internet not working in the room farthest from the router. Charles made us feel like family and has kept us from cutting the cable wire so far! Thanks Charles for all your help!! read more

Spectrum - Charles Spectrum work truck-he was awesome! - Internet Service Providers Near Me - Altamonte Springs, Florida

Eli was super helpful. Super friendly and great with up sales. Gave me great information on streaming gadgets offered. So happy with such fast service at 7:30pm. So grateful to be part of spectrum. Really looks like an amazing company. read more

If I could give no stars I would. After waiting in line for over an hour the man helping us today seemed to know absolutely nothing when it came to his job. We were literally told the last time we were in to come back to the store so that they would help us with what we needed help with as we were waiting for it to come in the mail. Not to mention he had a nasty attitude and didn't seem to want to help in anyway and was just trying to get us out of the store. read more

I went into the Spectrum store on Crane's roost Blvd last night and got the WORST service ever! There were 3 guys there that cared more about laughing at the customers than doing their jobs. The employees were extremely rude and it wasn't just me that thought so, the other customers in line were all talking about how disgusted they were with what they were having to deal with. I was disgusted to witness an elderly gentleman getting yelled at because he didn't understand something. He was so upset that he muttered, asshole" as he walked out the door. It's bad enough how the cost of everything goes up but to deal with service like this is absolutely unacceptable, I'll take my business elsewhere. read more

I give it no starts just because i was really unsatisfied with the first experience i had.. had to walk up to the guy to get attended.. he started having alot of issues with me just because i also work with the company.. i didnt feel his professionalism .. he was more worried about his feelings than what i needed.. all i came in was to know about pricing to add a line to my account and the dude threaten to report me just because i was being straight to the point with what i needed.. jomelliot is his name and he needs more training to do sales and customer service read more

Poor service. Lack of follow up by the store manager. It has been several months and still no credit back on phone return.

Our first visit here was amazing. We came in and set up Internet for our new place. It's our first time as a Spectrum customer, and it was great. Today we received an email for a promotion(we have also received it by snail mail a couple weeks ago), so we went into the store to accept it. They had no idea what we are talking about, even having the ad right in front of us. We're calling in about it because while they were very nice today, they insisted it would be double the promotional offer we have in front of us. There was no point to stick around to sort it with them. They were very nice, tho. read more

spectrum needs to clean house here!!!! why is there even an appointment system? absolutely ridiculous!!!! appointments at 3 pm walked out of store at 4 pm without being seen by anyone! booooo! go anywhere else!!!! read more

I had a much better experience in the store than I did over the phone. We really love cable but just cannot justify the exorbitant charges for it, especially when there are so many streaming options now. I called to try to get a better rate and after going in circles for quite a bit of time, and having a miscommunication that caused my cable to go off 2 days earlier than it should have been (which required an additional call - cue eye roll) I decided it was time to cut the cord. I returned our boxes this morning and the gentleman who helped me was extremely nice and even managed to save me an additional $7 a month (as we're still keeping internet). My trip to this location took a fraction of the time the phone call did and saved me money. read more

I needed help with new mobile service, and to adjust my internet account. Will Rosa, Store Specialist, was very friendly, courteous, helpful, and knowledgeable. He helped me fix everything on my account for a better outcome, then I could have hoped form. He's very professional and good at his job. He's a good asset to the Spectrum company. read more

Third time today, the Internet has gone out. When working from home and have a client base all over the country it doesn't look very professional to keep dropping during calls, meetings, and not being able to reply to emails. Worst part is on spectrum mobile and cannot get a 5G connection so I cannot even use my hotspot. Looking for recommendations for Internet banking and mobile services in Longwood Florida area read more

The only reason they get one star is there's no option for ZERO stars. I visited Spectrum to turn off my cable and home phone service and turn in my DVRs. I was tired of paying nearly $200 a month to watch only like 4 channels most of the time. Yes they have way more, but none I care to watch. It's like being charged for half the menu at a restaurant when you only want one entrée. At that time, they talked me into "upgrading" my internet service from 200 mbps to 500 mbps, for an additional $10 a month over what I'd been paying for internet service. I have never been able to get over 60 mbps with the 200 mbps service, so since my plan was to go streaming, I decided to try it. After a week or two of testing, I found that my speed had gone DOWN, not up. So I also had Quantum Fiber 200 mbps service installed a couple weeks after the upgrade, so I could test them side by side. I saw as high as 300mbps with Quantum, STILL NEVER over about 35mbps with Spectrum. So I went and closed my account, and turned in my equipment. They told me I was 2 days into the new billing period already, so I'd have to pay for an other full month. I told them I would NOT pay that, since I didn't even use the service during the last few days, aside from speed testing, and the the service was worse than ever. I offered to pay for the "two days of unacceptably slow service", and they refused. Now I'm getting calls from bill collectors. I had been a Spectrum customer for over 20 years, and THIS is how they are going to treat me now? That is one way to GUARANTEE that I will NEVER be a Spectrum customer again. read more

I'm so glad to have cancelled my Spectrum service. They have been overcharging me for internet for YEARS. I had little choice because they were a monopoly in my area for home internet. No longer. I switched to a new competitor and ditched Spectrum the first chance I got. I saved nearly $50 a month doing so as well. read more

If you're moving and plan to keep your existing service, READ THIS FIRST! I moved into a new apartment in Oct 2020. Spectrum said all I had to do was take existing router with me and hook up myself at the new address, which I did. It worked just fine. They sent over a tech anyway and ended up charging me a $53.24 transport fee. Transport fee? Wait a minute! I'm the one who transported the equipment to my new place. Spectrum refuses to remove the charge off my bill for the tech which I never requested. I have since become a very dissatisfied customer. read more

I would give 0 stars. This location should hire more employees. Each time I have visited this location I have stayed a minimum 1 hour and 15 minutes...it takes soooo long to be called....one man was knocked out sleep in a chair waiting. They were also telling ppl who simply came to drop off equipment to go to ups....instead of allowing them to drop it off since the were already at the store...I later had to drop off equipment and was told by a Spectrum rep there is no reason for any employee to direct a person who is already in the store to return equipment to go to UPS! Spectrum overall sucks from customer service to service. read more

Paid $200 to upgrade to Gig internet. All they did is plug a new modem in. Did not run fiber optic as they said they would. Speed went up but far less than Gig speed. They told me "it's UP TO" gig speed. What a scam. read more

At first, I just had internet. There was something always wrong! They would send a tech out to lay on my floor and play on their phone only to tell me they can't find a problem. Don't know why for the life of me I would later add cable to my service. Believe it or not, for a while I didn't have problems with the internet that much anymore. Now I have had nothing but outages and maintenance and it's getting old! For the price of the services, they need to credit accounts for their crappy services! I HATE IT! read more

Jessica never gave up until she solved the problem from my new iPhone can't thank her enough!!

Signed up for new internet service. The process was smooth and easy, as was the pickup of the modem and router. Nice staff in store. Self installed which was easy . Good instructions. Internet at 100 mbps works well . No problems. read more

Terrible TV Service All I can get is 1080i A horrible remote with way to may buttons. A picture that is blurry / pixilated during fast moving sports events like Football or Basketball. No voice remote Can only record two shows and cannot change to a third channel with 2 on going recordings. The sound doesn't match well with picture. Peoples lips move but the sound of off my a small amount. I had xfinity previously and they are in the present with state of the art equipment and services. For the same price. I'm in a brand new building with a 4k TV and it all worked Perfect with Xfinity. With Xfinity I had 1080 P and some shows were broadcasting in 4K. They offered a state of the art remote control that when you pick it up it lights up and you can just talk to it and it does everything find shows record shows and plays music on YouTube etc. etc. the DVR would record eight or 10 shows at a time and had 10 times more space. The pictures were crisp and clear and not pixelated. Having 1080 P makes a huge difference as everything is crisp and clean looking whereas with 1080i it's like a lo-res picture on a 4K screen. Spectrum should be ashamed of what they're putting out there 1080i is not even true HD. And the issue is that you can't choose which cable company to use because it all segregated by geographic areas so spectrum basically has no competition and no reason to change or provide higher quality service because you have zero choices if you want cable. It's all based on where you live. read more

So while they have everyone touching the computer screens, they are still afraid of the virus spreading. They are now making customers wear a mask to go in and pay our bills. This is absolutely insane. Take the masks off and have the employees take control of the computer screens, that will help. Will probably switch my service provider. read more