Top notch ER Manager Joel.. has been the greatest! The ER…read morehas always been so kindhearted, honest and quick to help me everytime I have been ill.. it's been four years and I always get directed by my specialists to this hospital as we get their records, their top notch service. Extremely thankful today for the doctor, the nurses, the CT scan ladies and Joel!

I am writing to acknowledge receipt of your response; thank you for reaching out regarding my…read moreprevious concerns. While I appreciate Texas Health Resources acknowledging my feedback, I feel it is important to reiterate that the quality of care I received was substandard. Specifically, the lack of preventative measures in the operating room resulted in me developing pressure ulcers. Reflecting on my medical journey over the past three years, my experience at your facility remains one of the most distressing I have encountered. Throughout my stay, I felt consistently unsafe and inadequately protected. I am open to discussing this further via email through Yelp if you wish to follow up.

I came here on 05.05.25 for foot surgery. It was Cinco de Mayo and I was here to be sedated early,…read morethis year under the supervision of medically trained professionals for a change. The registration lady was very professional and had a sense of humor, even at 5:30 AM. I wish I could remember the names of more of the staff - nurses Anthony and Merry were friendly and reassuring, as was everyone else I came into contact with. I don't want to be a repeat customer at hospitals, but this would be one to come back to if the need arose. Excellent experience all around.

These people are fucking scammers they will harass you constantly for payments. I was admitted for…read moreDKA back in March and they're still calling me constantly. They're still begging for money. I just paid $114 the other day and they're still emailing me wanting more money this time they want $1000 out of a $64,000 bill. Do not go here unless you wanna be constantly harassed emailed and called every other day by the scammers. This is why I go to Baylor Scott and White in Grapevine. They don't do this shit. They actually have respect for their patients. These people don't.

Not great at all. Clean, friendly, and probably for a reason, remarkably empty. Really sparse…read morecare, only a diagnosis of a scratched cornea and even a bit of attitude. No medicine, no eye patch, nothing. Just a $2000 bill. What a joke. Never to return. If I am having an emergency even while driving by, I will keep on driving.

I was wrong to review this place well. The experience there was fine, but they engage in…read moreincredibly dishonest business tactics and billing procedures. They straight up lied to me to get me to pay at the time of service insisting I wouldn't see more bills. I told them to give me something in writing even. Now I am seeing more bills and they are evasive and manipulative over the phone.

I went there for an acute gallbladder issue. They ran a bunch of tests and determined it was an…read moreacutely distended gallbladder. They sent me home and told me to follow up with a surgeon?? I found a surgeon the next day who was upset that they didn't immediately send me to the ER. Because they did not, the gallbladder died before the surgery a couple of days later which caused further issues. Additionally, I asked four different people about checking in for insurance, etc. I was there for several hours before someone addressed this. As you can guess, I am getting numerous additional bills. I would NOT recommend this place for an emergency.

Poor front desk staff: We rushed our four-year-old son…read moreinto the ER for what we thought was a terrible asthma attack that had already be going on for 30mins. He had shortness of breath and alot of discomfort. As a scared mother I ran up to the front desk and said my son can't breathe we need help right away. The front desk woman paused, looked right me and rolled her eyes. As if to indicate I was being dramatic. She took her time getting our information down with alot of attitude and called in shortness of breath after a good 10mins. She was joking with the other staff in the background and had no professional or urgency. My son ended up being very sick and needed breathing support for several day afterwards. The carelessness continued when we found out his medications were not called in and he had to wait another day for medication he needed. I'm pissed but my child suffered. He deserved better care.

If you need a neurologist don't go here. They do not even employ one. If I could do 5 stars just…read morefor the 3 male ER nurses I would but they were the only shining stars there. My daughter would have been killed by allergies alone if they had been deathly. . It took the 4 times to correctly write in the allergies. No IV all night even though they were supposed to according to hospital notes . My daughter was completely ignored once put in a room. It's the floor staff there that is not foo g their jobs. The quality of care is very low there. The nurse didn't even try to cover the iv wound while taking out iv and blood went everywhere. Very basic nursing skills missing there. They did not help my daughter for her reason going in and I wish I had stayed the night with her. Daughter is an adult in her 20's so I thought she would be ok. Everything was fine in an extreme slow pace despite not being busy. I will never take myself or a family member here again. I do not trust them for my health or safety after this experience. On top of that they say they got consent to record a conversation with AI notes which is a lie. We never knew about I

Medical Lewisville is a great big hospital, multiple offices around the hospital providing…read moredifferent types of medical treatment and services

If I could leave a "0" I would. The charges are simply highway robbery. We took our daughter in…read morefor four stitches on her lip and got an exorbitant charge of $8000. And when we went in for a "free follow up visit" since there was still a bump on her lip - of which they said "sorry, there's nothing we can do"and had no recommendation on where to go next we received a bill for $1450. I get medical practices need to make money, but come on.

Wouldn't accept my insurance because I have Medicare. Was told the owners are that way. They…read moreappear to be more into money than patient care. Very rude. Don't waste you time .

I love my doctor and PA at the Flower Mound office. Great people. Intelligent and caring…read more But... I received two separate communications reminding me that I must be there at 7:30 AM for my lab work appointment scheduled for 8:00 AM. I am a doctor too so I understand completely that paperwork etc must be completed and there can be other traffic delays that can cause a patient to run late and blow up a full schedule. When I arrived, at 7:30 as instructed, I was told they will open the lab at 8. So I had to sit for 25 minutes. But. It's 8:15 and I'm still waiting. By 8:17 I was in and told computer issues. Ok very understandable. Been there. But, folks, all they had to do was open the door at 8:00 as promised and informed the room about the problem and delay, right? I love them. Go there and they'll take great care if you. Just don't show up 30 minutes early.

Dr Phipps has great bedside manner, listens to his patients and a good diagnostician. His staff…read morecan be a little forgetsome at times in getting results back to you. He has some really good Nurse Practitioners working with him as well. Nursing staff can be hard to get to return calls or provide test results. You have to stay after them. Dr trumps all of that because he is good.

We have taken a beloved Family member to this hospital several times. We cannot express the…read moregratitude that we have for this team of Doctors, Nurses, Techs, all Assistants, all Staff members; and everyone associated with this hospital. They are incredible and have taken the best care of our family member. We are very thankful for each of them! This is a 5-star medical facility that our family highly recommends. Thank you all again.

The ER staff went above and beyond when our son was brought in with suicidal thoughts .... the care…read moreand compassion shown was moving and while I feel we can do better for mental health issues and you do need better case managers as they did nothing to help us ... THE ER itself was amazing and much gratitude from my family

It's nice to know you can go somewhere to have a quick check up, during flu season and get better…read moretreatment faster

Jekyll and Hyde…read more This is my second visit, the first one went perfect. Five stars. My second visit was way different. Basically a train wreck and a not so bright staff. Screwed up a couple things and the staff did not seem very knowledgeable. The obvious is their staff can vary quite a bit regarding a particular day.

Updated hospital that was well planned out. I love the fact that EVERY patient is able to get a…read moreprivate room and there is even a built in couch/bed in every room! I slept on this "bed" but I would not recommend it for those with back problems- VERY, VERY Hard on the back. The RN's were so attentive and seemed to be very experienced and knowledgable, especially a male RN named Lenny in Tower 1 Orthopedic section! He was very much in demand as all the other nurses and staff were asking him for help or his opinion on things. This hospital food is fairly tasteless because maybe because IT has to be s be plain for restricted diets etc. Overall a very well run hospital!

This facility used to be the best you could go to. But the care has gone downhill since the last…read moretime I was admitted. If you want your pain to be out of control and the nurses to keep you up all night and then ignore you all day. I had a hose backing up into my stomach and nose for the past two days. None new how to fix it. I've had an alarm going off for 9ver 2 hours and no one will come turn it off. I haven't seen a doctor since my surgery Monday morning. My pain medicine isn't working and would like them to give me something else, they say they sent a message but have not heard back. So if you want this kind of care this is your place. I will never come here again and will never bring another family member here. I just had to get this off my chest and warn others. This is tower 3