Professional, efficient and extremely friendly. This is my guy from here on out. Came out next…read moreday and spa was repaired within an hour.

From the owner: We are the best plain and simple. Some of the most knowledgeable in the industry. We solve the…read moreproblem a lot of times when others can't!! We strive on excellence, and take pride in our work. We will go the extra mile to get the job done, and make sure our customers are satisfied!

The owner of this place is a complete joke! I love how it states on the sign " veteran owned" but…read morethe man offers no military discount! Spent 10k on a pool 2 years ago with the starlight jet package that the jets have corroded and they offer a one year warranty and he couldn't even try to make any effort to work something out with us, 300 a piece for the jets ( we have 2) a new package is 699. Overpriced, nice workers, terrible business owner. I bought there to keep the money local. I won't be making that mistake again. So, shop around for pool and products.

We had a great experience with Brandon. He took the time to answer all our questions and was very…read moreknowledgeable and patient. We would definitely recommend

I initially called to make an appointment for my pool to be serviced on May 5. Unfortunately, the…read morecompany did not send a notification until seven days later, and the message was sent to my old roommate even though I had already provided my updated phone number. My former roommate did not see the message until 7:30 PM the night before the appointment, forcing me to cancel because there was no reasonable notice given. At no point in the email or text was I provided with a timeframe for when the technician would arrive. After that experience, I went through the portal again and later spoke with someone on May 23 regarding another service appointment. While I was out of town, I suddenly saw someone at my door through my camera system. Since I was away, I gave them permission to service the pool remotely. However, no one contacted me to explain what was wrong with the pool or discuss the repair cost before performing work. I specifically informed them that I had already replaced the flow switch on the salt cell myself, yet they replaced the same part again and discarded my brand-new part. When I returned home on May 27, the red flow light was still on, meaning the issue was never fixed. I called again on May 28 to schedule another appointment, only to be told they would not be able to return until Saturday or Monday -- another seven to nine day wait. I explained that I did not understand why I was being pushed to the back of the line when they had already come out once and failed to repair the problem. I have now been trying to get my pool serviced since May 5, and it has been nearly a month without my pool being operational. Additionally, the woman answering the phone at the Garner location was not friendly or helpful during the process. If the problem is not resolved by Saturday or Monday, I will absolutely no longer use this company.

PJ Is the most knowledgeable best pool guy in the business weather it be setting up, closing down,…read moremaintenance, or keeping the pool crystal clear. Tim the maintenance guy is also terrific . They are Top shelf good guys that care about customers . Id recommend to anyone . Steve Murphy - Willow Spring

from sales to service, wouldn't buy anywhere else! Two swim spas and two hot tubs so far for our…read moreextended family and everyone agrees!!! We it!!!

I called a few spa places around town looking for either a part or someone to come out and service…read moremy hot tub. Each time I spoke to other companies they sounded really annoyed that they had to answer the phone let alone possibly have to answer any potential customer questions. That's when I found Choice Pool & Spa's number and when a gentleman answered the phone from there I knew very quickly I had called the right place. Instead of immediately trying to sell me something, he walked me through what troubleshooting steps I had already taken, he offered his free advice all while reminding me a couple times to make sure I have the power turned off before I attempted any more tests. He knew what he was talking about and obviously cared about my safety. Ultimately I did need a tech to come out after I exhausted my efforts and you can bet I called Choice Pool back today and they had a tech to my house in less than an hour. Amazing.

Amazing work! Ian is incredibly helpful, and his team was able to fix the damage on my pool that…read moreother companies couldn't. He was able to work within my limited budget and resolve the problem at a fraction of the cost others had quoted me. I'm so happy I reached out to CPC pool works. I wouldn't consider anyone else for pool repair.

Great experience with CPC Pool Works. We Love our finished pool. Very pleased with the whole…read moreprocess and they were very helpful and knowledgeable.

Working with Steve and Jean has been an absolute dream! The entire process has been easy to…read moreunderstand, and they've used their years of experience to prevent us from making design mistakes we'd eventually regret - which meant less income for them. Carolina Poolscapes provided me with the best value-to-cost quote, the highest-quality communication, and the friendliest customer service of any of the dozen or so pool companies I contacted in the Raleigh area. Every other company I spoke with was more interested in how much I'd be willing to pay for their services while acting like they were doing me a favor by even talking with me. If you want to be treated like a friend or family member, go with Carolina Poolscapes. Steve and Jean were the only ones who were actually invested in the outcome for myself, my wife, and our toddler. I know Yelp only goes up to five stars, but they deserve 10/10!

Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.

Lady at the desk extremely rude and ill mannered from the moment we walked in the door we won't be…read moregoing back, worst customer service I have ever received, we will find some place else to get our pool supplies from now on she also asked us to get our one year old to be quiet when he was playing by himself at the toy table. Now after looking at the reviews I am not the only one who has received this treatment, which was clearly apparent from the moment we walked the the door. Word of advice you should find some different help and your sales would probably go up.

Great customer service. Jessica is always very friendly and helpful! I definitely recommend using…read moreCapitol Pools.

Great team of folks, awesome facility (they do warranty repairs/replacements and educational "Pool…read moreSchool), and clearly a cut above the rest of the contractors I called. When I hire a project out, I don't pick the cheapest contractor. I pick the BEST man for the job. If you're of the same mind, you'll probably be happy moving forward with Jamie/Shaun.

Very happy with Parrot Bay Pools & Spas. From the beginning to the end, the process went as…read moreexpected and beyond. At all times you are connected with company in getting any information, question or answer needed on your pool. This reputable company stands behind its products. Lovely owners and workers. Highly recommend getting your pool done with Parrot Bay Pools & Spas!