They will answer all your questions, but not volunteer other helpful information. They are happy to…read moretake your money but are not at all proactive on behalf of the insured. If you're looking for an agency that will have your best interest at heart, best to look elsewhere.

Chris is incredible with helping you with whatever you need he has your best interest at heart ! I…read morehighly recommend!

I'm literally coming on here a propos of nothing except abject appreciation for Peter Lattanzi and…read morehis wonderful crew that has been serving me for nearly the past 30 years. Any time I have the slilghtest question I can always call and i ALWAYS reach a human, and it is always helpful and valuable. From helping with the logistics after an accident, to searching and finding the BEST DEALS for home and auto insurance, they not only save me money but they just give me incredible peace of mind. Cannot recommend Lattanzi enough. Thank you Peter and crew for all you do.

For many years we had another insurance company in Revere. Our premiums were incredibly high for…read moretwo aging cars, and every time I asked about it, they would say they ran the numbers and that's what it is, sorry. Finally, I called Peter about switching and bundling our home and auto. ( which I didn't think we could afford with the other company ) Peter spent time with me on the phone explaining everything about both policies. The auto insurance savings alone was drastic, and homeowners was a better policy with much more coverage. Another plus for this agency is the amount of customer service they provide. Michelle will always make sure to remind us of payments, and we regularly get newsletters which are always interesting and helpful. Thank you Peter and Michelle and the Lattanzi team !

We have used this agency for over 10 years. They are unfailingly polite responsive and helpful…read more Super service. Even though Massachusetts regulates car insurance, so price competition is unpredictable, we really like this agency.

The Bikofsky Agency is excellent. they are completely knowledgeable for both our home and car…read moreinsurance, working to find us the best rates. And their customer service is excellent. Greatly appreciated, and I highly recommend them.

Ms Mcniff is wonderful to work with. I can call the agency and know I will speak to her. She spends…read morethe time explaining everything and walks me through the insurance process . Customer service that is not offered anymore. I would highly recommend C Slowey Mcniff for all your insurance needs.

EZchoice Insurance is by far the BEST Customer service-oriented Insurance company there is! My…read moreagent, Christina Trotto, goes above and beyond to be sure we get the best possible coverage and service. Christina even reminds me when I have tasks to complete to remain DMV compliant, etc I have used all the self-serve internet-based insurance, and I have gone back to having an actual human to speak to and help me navigate what we need. I HIGHLY recommend EZchoice, and I even more HIGHLY recommend Christina Trotto to be your agent! You will not be disappointed! I promise!

Michael is always really helpful and great to talk to. He has not only helped me a million times,…read morebut I am grateful for the times he's helped my friends with their insurance needs. Great company to deal with!

I also want to detail my own personal experience due to the other user's 1 star review. My father…read moreis a retired insurance agent, so 4 years ago, I asked if he could help with my policies (home and car) after my previous agency relocated too far away. He found that I was way over insured in some areas (car) and underinsured in others (home, umbrella, etc). Since he was retired and now out of state, he didn't have the ability to handle it all himself. My father recommended Steve Palenscar (a contact he made in the past as an insurance agent) SPECIFICALLY because he knew he would personally work with me to get properly insured, not use a preset default from a computer program. Long story short: Through a discussion over the phone about my finances, assets, family, etc, we were able to personalize my coverage to suit my family personally, and I am now adequately covered in case someone makes a claim against anyone in my immediate family (umbrella policy). I'm not an insurance expert, but I am paying less from my combined policies and am actually better protected. Below is part of my Google review related to customer service received so far. Since change to this agency, I have purchased 3 cars and Steve Palenscar has handled just about all of the painful RMV tasks that I have normally had to deal with. That includes having one of his guys wait in line at the RMV to get my plate for me! The 3rd and most recent vehicle purchase is what prompted me to write this review. I purchased a salvage (aka. totalled) car from an auction in Georgia, and soon learned that getting an out of state salvage car legally registered in MA is quite an ordeal. As always, I have been able to email Steve for help and advice and typically get all my complex questions answered in a day. I was given a simple set of tasks to complete, and he will handle all the rest. I cannot recommend this agency enough.

Steve and staff are the best, always there to help with all your needs. We have been with Foley &…read morePalenscar for many years and have many policies with them. We would like to thank them for many years of excellent service!! michael & Bridie B

I have been a customer for years. Someone hit my car, left a note on my car with his phone number…read more I called Ironside spoke to Ben, who told me to go through their insurance company and if I go through Ironside I could have a 250.00 charge to my account. I said, I pay you, I have a note that says I hit your car with a name and number. After some back and forth, i was put through to file my claim with them. The following day, I called, ask to speak to the owner, his name is Josh, atleast that is the name they gave me. As I sit and write this review of them, I have not heard from Josh. I cannot fathom that my own insurance company told me to go through another insurance company. I will also be writing to Safety Insurace, about my ordeal at Ironside. I'm taking my 4k worth of policies and going else where. Imagine, my own insurance company telling me to claim elsewhere........what a waste of paying them for years.

Melody Allen is the best. I would recommend her to anyone looking for insurance. She is thorough…read moreand proactive to ensure your getting top notch service and best coverage. I always enjoy working with you!