They could get my solar bill correct for a change have solar panels & city of Alexandria has yet to…read moreget my bill correct. So behind in the times

The city of Alexandria LA should be very ashamed of the customer service for the Utility…read moredepartment. They never answer the phone and talk with customers very rude no wonder no one wants to live in this city. The Mayor really needs to do something If they want to see the city grow they have a LOT of work to do starting with professionalism

This company Xylem Tree Service, contractors for Entergy, trims trees in my area of Springhill, LA…read more They showed up unannounced, with no notice whatsoever, and parked in my driveway, completely blocking it. They started hacking at my 80-year-old live oaks, cutting limbs beyond the 15-foot easements and butchering the trees. Then they left, leaving the limbs everywhere, after I asked why they were cutting past the 15 feet. That was last week. They showed back up this week, apparently to finish cutting for firewood. Once again, they completely blocked the driveway. Then they had to move to claim their next victims. They drove in my yard, rutting it up, driving over the waterline, and over the fairly new field lines for the septic system. When I confronted them about it, they packed up and left, still leaving all the limbs. They should have been in the road, not my front yard. I don't care what permits or equipment you need to do the job, but you shouldn't be tearing up people's property. 10 out of 10, I do not recommend, UNLESS YOU NEED FIREWOOD!

You have to wonder how a company with consistent 1* ratings could even stay in business, but then…read morethis is a utility company and it's in Louisiana. So there's two answers why it's still in business. These guys are the ultimate snake oil salesmen, just ask anyone. Lousy with getting service back on after storms, handling billing discrepancies that they never want to solve, and many more problems. Don't know if adding another 1* review will finally get them replaced by another business with a new set of execs, but let's see what happens to improve the lives of Baton Rougeans.

If Slemco didn't have a monopoly in my area, I would swiftly change providers. I've never…read moreexperienced such poor customer service from any business, but I guess that's easy to get away with when you own the market. I called to report a power outage...not only do they close before 5 on the weekdays, but they're not open at all on the weekends. Their automated system asks you to press #1 if you have an outage or an emergency then hangs up on you after you press the button! I welcome alternative energy sources and I look forward to the day when money hungry businesses like SLEMCO are pushed out of the picture. Your days are numbered SLEMCO

First off after living in Seattle for the last 5 years my mind was blown when I called and asked if…read moreI could print out a form to sign in their office. Essentially I was insulted for even thinking the public/their customers could use one of the 50 printers laying around. Then I entered the office of sorrow and guilt. They charged more than I was quoted for a deposit even though I had the correct paperwork. No budge. This is at noon. One lady says the power will be turned on today. The other cashier tomorrow. Then I just watched a Slemco work t rucm zoom by on my gravel road kicking up a dust cloud that lasted 10 minutes. After house renovations I'm reconnecting my solar and cancelling

By far the worst customer service I've ever encountered…read more Took me 2 YEARS to get a hold of a person and even then they only did AFTER my gas was disconnected for a bill I didn't get in the mail. All I wanted was to set up auto pay but they would not let me talk to a person to get it worked out.

Absolutely ridiculous. Had a service appointment and they cancelled appointment saying that they…read morecalled me twice and I didn't answer. THEY NEVER CALLED ME! Not to mention this includes a $35 service fee that I had to pay twice because the first appointment was cancelled. I spoke with a supervisor and she literally said "do you want gas or not....this is the way it is" I also asked for proof that the tech called, they refused saying they go off their word only. This is completely unacceptable. 3 OF MY COWORKERS SAID THE SAME THING HAPPENED TO THEM. Unfortunately they are our only option for gas in my city, so I just have to deal with it. Guys, do better. This is horrible business.

Shut my power off with out telling me while I'm at work I don't get off until 5 their office closes…read moreat 5 so I can get my power turned back on

Despite my issues in receiving my deposit back in a long time, Nesha in billing helped me resolve…read moremy issue, in a matter of seconds. Thank you for the assistance