Be careful what you ask for.. sweet staff but some issues. Issues on O2 skin procedure with skin looking burn for a month around mouth. Gave a second chance after they gave me fade cream for that that cost me $$ yes.. I had to pay for corrective cream. Tried them for filler later. on both no visual difference to be honest. Be careful regardless what you want! read more

Approximately 21/2 months ago I went to Clemson Eye in Newberry SC. I didn't know at the time that Clemson Eye was part of the Eye Health America network which I consider to be to the detriment of eye health. I went in for just a routine eye exam in that it had been a while since my last exam and just wanted to be sure all was good with my eyes. I have worn glasses for over 40 years. I am a retired Critical Care nurse. I arrived about 10- 15 minutes before my appointment. I had never been to this facility. It was large and it was packed with people. I waited over 45 minutes past my appointment time. Was taken back with a young person doing preliminary tests and dilating my eyes only to go to another packed waiting room and wait another 30 to 45 minutes. It was more like a factory rather than doctors office. When I saw the optometrist, he immediately told me I had cataracts and would need surgery and that I would not get a prescription for glasses today. Met later with the surgeon and learned what would take place and where and all the details. Fast forward to day of surgery and I am at the center. An anesthesiologist came in the operating room and said, "we are going to make to comfortable and with that , I said, "great"! That is the last I remember. I was out so cold that they could have performed major surgery. I don't remember anything else until my husband pulled out of the parking lot and I awoke to throwing up. I opened the car door and stuck my head out and proceeded to vomit for what seemed like forever and I am sure that wasn't the best for my eye. I immediately passed out again until we got home and awoke only to make it to my bed. I awoke early to severe pain in my eye and tried calling the doctor. Well, I found out, there is no direct number to the facility to the doctor. Your call is routed through God knows where and you are connected to someone who can barely speak English and they pass the call to someone who never answered. I tried for over 2 hours to get in touch with someone who could help me to no response, and I remembered I had the phone number of the lady in the office who arranged the surgery and I called her personal number and she called me back immediately and early the next morning was back in the office where my ocular pressure was Sky high and they had to get that down. Over the last 2 months it has been a roller coaster ride and my vision has been altered terribly. Had I talked with the anesthesiologist prior to this surgery, then I could have told him that I have issues with some of the drugs but that was the first time I had ever had any procedure without talking to anesthesiologist first and I was also under the impression that I would not be out but just sedated. And since, have also learned that most ophthalmologists just use numbing drops now and no anesthesia. I am now 6 weeks post op and it has been the most horrendous experience ever and I am 78 years old. Today I went in for another visit with the doctor. Went back with two young women who asked many questions and did eye exam and dilated my eyes. I was very down from all of negatives of this entire experience and just wanted it over and my vision back with or without glasses. As these young women were doing all of this, one of them said to me, " You look like a Disney Character!" I wasn't sure I heard her correctly so I asked, " Did you just say that I look like a Disney Character?" She said, "Yes!" Unbelievable. I am a grown woman and at that point, I almost broke down in tears. I swore that if I ever got through this entire ordeal that I would never go back to this facility again......Never read more

Appt at 10:20 for scratched eye. In a lot of pain. Didn't get called back till 10:45. Then was told if they would've known that I was in pain, they would've given me some numbing drops. Well, I got the numbing drops and then was put into another waiting room where I was told I would be seen in five minutes. 15 minutes later, I finally get put into a room. Now I've been sitting in this room for 15 minutes and still haven't seen a doctor. I absolutely do not recommend. I have already been here an hour and 15 minutes (and counting) and still haven't seen a doctor. read more

Spent 25 minutes checking in for my appointment with their online portal. Waste of time! Got a voicemail message the next day that my appointment was "unconfirmed". Called to get this corrected and had to wait another 20 minutes for someone to answer the call. read more

I went in for a full annual eye exam in December, 2024. Everything seemed to go well. I recently went to get new glasses and called for a copy of my prescription. I called 5 times over 4 days. Each day they assured me it would be texted or e-mailed to me. Never came. Today I received a voicemail saying he won't sign off on the prescription because he didn't do a refraction. I need to come in for a refraction. I said "No thanks." and canceled an upcoming appointment this December. I wasted almost an hour this week on multiple phone calls, long after they have been paid in full and they won't give me my prescription which Dr. Purcell told me was identical to the previous prescription I received from a local ophthalmologist in 2023, which is now considered out of date. Very disappointing. Sounds to me that they are more concerned about money than patient care. I recommend you keep looking until you find a doctor who puts the patient first. I am only one of many negative reviews. ALM read more

tried 4 times to get me to buy, "the best eye cataract surgery," $4000.00! what ever happened to, "do your best," medicare paid for the whole thing. read more

My eye care provider was very good.However, my experience with the back office not so much. I'm normally a pay as you go guy.So I thought I had left and paid what was due. The total they billed for my first office visit with a regular eye exam, Was four hundred sixty five dollars. Seems pretty excessive to me. Thought most of it would would be picked up under insurance, but I was wrong. I called my insurance provider, and they said that Clemson Eyecare had never tried to get coverage for my bill. Now, i'm showing past due for part of the bill that I didn't pay out of pocket already. Wait time according to the recording was twenty five minutes, but they would call me back. That was hours ago when i'm a little steamed. read more

Not a scam, but close to it. My wife went to Clemson Eye Aesthetics a while ago to get their micro needling procedure. They will not allow you to pay for just one visit, but require you to pay for three for a total of $1,100 (Now it's increased to $1,400). SO, she got the treatment and paid for two more... $1,100 Then COVID hit. Now she made an appointment to get treatment number two. She arrived and found that her remaining treatments have EXPIRED... They did not want to work with her. Which is why they are getting 1 star. She insisted. They apparently talked it over and agreed to give her ONE additional treatment... That's $550 per... Reputable people are doing this for $300 (without forcing you to commit to pre-pay for more)... It might have been fair to give her $733 back and start over. They could have charged her the difference between what she paid and the new higher price. Ideally they could have just honored the original payment since they have had the use of our money for quite a while. In addition, the technician, said that she noticed my wife was scheduled for today and suspected that she was coming in for her next scheduled treatment out of the three. She didn't have the customer focus to call and warn my wife. No doubt, somewhere on the paper that my wife signed was a statement that her money would be taken after X months with no recourse. I suspect that it was not in big print, and/or in red letters... Don't get me wrong, a contract is a contract... but poor customer care is poor customer care too. Go elsewhere. We certainly will, unless we hear for them with a better deal than the current $550 for a $300 procedure. read more

You will never be able to get any help after your appointment. Incredibly long waits on the phone and then they say they will call you back and don't. At the moment I have been on hold for 45 minutes. Very overbooked and understaffed. read more

The people in the office here are so incredibly rude. We will never go here again. If you plan to pay in cash, better take exact change because this business pushes a cashless society. They will not make change and and snooty about it. They also force you to have an eye exam before issuing contacts on each and every time, even if you are not having problems and nothing has changed. Just trying to steal an exam fee from customers. My family will find a doctor that can offer a sense of professionalism and appreciation for their customers.... read more

Had my first complete eye exam with Clemson Eye this morning and could not be more happy and satisfied. The front desk personnel were friendly and efficient .... Tech Julia was awesome, friendly and patient (I ask a lot of questions) and very professional .... same with Dr Jordan Carlson, personable and friendly and professional. All my questions were patiently and thoroughly answered, both he and Julia were very clear explaining what was happening at all times and what one of equity they were getting. I cannot say enough good things about Dr Carlson, Julia, and the front desk staff. read more

Dr. Carlson is literally the best dr I have EVER encountered!!!! I will never see another dr. friendly great explanations amazing and professional!!! He is quick knowledgeable and extremely patient! i had torn my cornea numerous times and he definitely handled it well. read more

Visited Dr Glaser and he never saw my history and had little to no care for my concerns. Practically could not see out of left eye. After all the test plus thirty years for eye issues and surgeries he blew off the fact that I had a blurry and foggy vision. read more

pretty close to being a scam .I have insurance that pays for at the time $400 towards my glasses or Contacts. I ended up getting the exam and four boxes of contacts completely paid by my insurance ,eight months later I get a bill in the mail saying I owe them $100 for a fitting fee, which they mentioned nothing about at the time of the initial exam .I will not be visiting them again because I can't stand when I'm giving only half the information I need ,they said they had been working with my insurance company to get that part of the bill settled, and then I didn't hear anything else from them until it was sent to collections and now I'm left over a year later having to pay the hundred dollars and of course $100 isn't that bad but I feel I should've been told upfront because had that been the case I would've found an eye doctor with a cheaper fitting fee ,also when I went to pick my Contacts up even though we all were aware that my allotment for my Contacts was $400 they told me I owed over 300 and something dollars .until I had them call and check with my insurance then they came back saying sorry that was a mistake well that was a huge mistake to make so I find that fishy as well . read more

I ordered my sons glasses on December 6th, paid for up front in the Anderson office. Called several times, and even stopped by to follow-up. I was told that there was an error and they went sent to the Easley office and they would be in Anderson in 1 week (today). I called Anderson today to insure they were, in fact, there. I was told she gave them to her manager to see if they could get here faster. I advised her that no one had contacted me. She placed me on an 8 minute hold and when she returned to the phone she told me they were, in fact, never ordered correctly and they were never in Easley, or given to a manager to "get here quicker". $321.00 over a month ago and absolutely nothing to show for it. I'm currently waiting for a refund and I'm taking his prescription somewhere else to get it filled. I am so irritated at this entire experience. My son NEEDS glasses to be able to see and Clemson Eye 100% dropped the ball. read more

We are stuck with Clemson Eye (Easley location) for my daughter because of very few doctors who can treat a child with her prescription. The doctor is actually great, but there is zero concern with customer service by many of the support staff at Clemson Eye. We always have long wait times, but would not even complain if that were the only issue. A year ago, they canceled our appointment by text, after previously confirming, and I didn't see the text until we were already there. Is it not reasonable to expect someone to call, or least request a text back to confirm that the patient knows the appointment has been cancelled? That was a 2 hour waste of time for me and my daughter. The latest -huge- problem is with their optical department. We were pushed toward buying contacts from them (not even given a copy of the prescription) and arranged to pickup the contacts at the Clemson office (or so we thought). We received a voice mail saying the contacts are in and that we can come by anytime M-F, 9-5 to pick them up. So I go by Friday afternoon, and find they decided to close the office early for Halloween, which was on Sunday! So, then I go by again on the following Monday (yesterday), wait while three employees finish their conversation before one of them comes to help me. After 20 minutes standing around waiting, we are told that the contacts are in Easley! I have called the Easley office 3 times and left a voicemail for a callback (because they do not answer the phone). I called twice today, once to leave a message and a number for them to call me back, and a second time because they actually called back to my husband's cell phone (not the number I asked them to call). He didn't answer his phone in time and he doesn't want to deal with them anyway. So we still don't have my daughter's contacts or a prescription (my preference) that we can take somewhere with better customer service. Moreover, I am hesitant to drive all the way to Easley on the chance that they still have the contacts there, as opposed to possibly finding out after we get there and can speak to somebody that the contacts are in transit to Clemson, where we were told to pick them up in the first place. This is crazy! read more

NOT HAPPY AND NOT GOING BACK! Had a confirmed appointment for 11:30 this morning. Arrived at 11:00 only to be told that the Doctor had been called out on an emergency, THEY DID NOT CALL ME OR EMAIL ME OR TRY IN ANY WAY TO LET ME KNOW! I DROVE ALL THE WAY FROM PENDLETON FOR THIS AND ALL THEY COULD SAY WAS "WE NEED TO RE-SCHEDULE YOU" Yes, they have my correct phone number and email address. I expected crappy service like this when I lived in Georgia, but not here! I gave them a chance to be seen by any Doctor there while I was there, But was told that all the Doctors were un-available. Must be a big Golf Tourney today. read more

Extremely long wait times and virtually impossible to get through to the optical department. For the last five years, I have waited an hour and half PAST my scheduled appointment to see the doctor. The assistant will take you back and do refraction, then you wait in the back waiting room for the actual doctor visit. Clemson eye has COMPLETELY lost it's customer focus and sense of respect for scheduled appointments! read more

Had an appointment for my son at 2:30pm, they call to say they need to change time to 11:45am. I agreed. I get there at 11:47am and she tells me they can't see me I have to reschedule cause they are overbooked !!!!! THEY CHANGED IT TO BEGIN WITH!!!! Front desk lady was not very nice either! On border line of being very rude! HIGHLY DISAPPOINTED! read more

Clemson Eye - Ophthalmologists Near Me - Clemson, South Carolina

Exam led to new prescription for glasses. First prescription left eye lens a total blur. After the second follow up exam and new prescription left eye again a blur. If I flip glasses and look out of right eye lense with left eye it is clear. My husband scheduled for cataract surgery but we are having second thoughts. When I complained about the prescription I was dismissed. I am miserable headaches equilibrium way off and real eye irritation. I give up. read more

Both times I had to come in I waited an hour and a half. The first time I came in I had to reschedule because I couldn't wait any longer. They said it's never like that and there was just an emergency but then when I came in to my rescheduled appointment I had to wait another hour and a half before someone would see me. Frustrating :) read more

I would not recommend Clemson Eye in Clemson SC. The optical department is the worst. It takes forever to get your order and then when you finally get it it's the wrong contact order. I would understand if this had happened once but it has been 2 years in a row. If you expect the optical department to call you back in Clemson don't hold your breathe because it doesn't happen! read more

The doctor, although somewhat distant, appeared knowledgeable and professional. The staff was cold and distant and in two follow-up calls I was treated with a great deal of disrespect and rudeness and they were not able to adequately address my concerns. I plan to seek services elsewhere. read more

I called to set up an appointment and was able to receive a cancellation immediately. Can't get better than that. The office is quiet, nicely furnished. The ladies at the desk helpful and pleasant. I have been a patient for several years. Dr. Parisi is the only one who has treated me. He is all business and to me that is a good thing. He is highly qualified and busy. He answers any questions I have as he explains what changes have occurred to my eyes. We establish a plan going forward. I have learned over the years that if you are polite and considerate of others they return the favor. MargB read more

Never had a problems with the service. Neither has my husband. Being a nurse I know that some patients take longer than others and have many questions to understand their condition. Sometimes there also emergencies that can't be helped. People are always in a rush these days and are impatient. Relax I say to them. read more

Disappointed with everyone but the doctors. First they would not take my insurance because they were unfamiliar with it. Second they were going to order frames for me then forgot. Third and lastly they told me my frames were in, so I got off work early. And it turns out they were not in and wasted my time. I do not plan on trying my luck again. I will not be going back. read more

My family and I had an amazing experience at Clemson Eye. First whenever going to a Doctors office I expect to wait a little, the wait time was what we accepted. The young lady that took me back was very friendly and warm. Dr. Surratt was awesome! Very approachable, friendly, and knowledgeable. Optical, had great frames to choose from and the ladies in there were extremely helpful and walked me through my first progressive. Love my new glasses, so many complements, after about 3 days I was used to using my new lenses (just what they told me). Thank you Clemson Eye I will be telling all my friends and family to come and visit! read more

What a pleasant experience! Staff very friendly as soon as you walk in the door. Dr. Surratt is awesome, I would recommend! The optical had a great selection of frames, and the nice ladies that helped me made me feel so great about my new glasses. read more

I recently switched to contacts and experienced an allergic reaction. I contacted CE and was connected to an eye tech and explained my situation. She told me should would talk with my eye doctor and call me back. She never called me and I feel she didn't take my concerns seriously. Very disappointed. Finding a new eye doctor read more

Great eye doctor. No issues with my visit. It was quick and no long wait. The online appointment scheduling is awesome! I was able to request the time I wanted, and the office emailed back and forth with me to get the best time. It was easy and hassle free. Will continue to make Clemson Eye my go-to eye doctor. read more

Clemson Eye has completely changed the way I feel about going to the eye doctor. I've always hated going to any kind of doctor's office to be honest. The Clemson Eye offices are SO nice, you don't even feel like you're at the doctor! The staff members are helpful and the doctors are the best! I highly recommend them to anyone in Upstate SC. If you don't believe me, check them out for yourself. You won't be disappointed! read more

The actually eye experience here was wonderful. Sort of high maintenance because it took 3 trips to actually get a box of contacts in my hand. My complaint is that, 5 months after my visit, I get a call saying I have a past due balance. I am not one to not pay my bills. I had gotten a call a few weeks before asking to update my address, which I did. I never received a bill or a call and my number has not changed. When I asked why I hadn't received a bill, the women told me that they were having "problems" with bills not being sent and that they had "resolved" it. Well I had never gotten a bill after it had supposedly gotten a bill. Needless to say, I will not be going back. read more