Have been with Donald and Patty since we mover to Channahon in 2020 starting with homeowners…read moreinsurance then switched our cars over too. Couldn't have better agents. Helped navigate teen drivers and keeping rates reasonable, Patty is always accessible and friendly. Good people. There are solid reasons to have local agents and the Klanks are it

save your money and go elsewhere unless you enjoy over paying and getting stabbed in the back after…read more20 years. Time to retire Don. Used to be great, over the last year your business is a joke.

After a recent storm, Megan never came to look at our damage. She didn't review our policy. She…read moreappears more interested in writing policies and posting her "fun pictures" on Facebook than servicing customers.

From the owner: Chad Lucas State Farm Team aims to guide each customer towards the realization of their financial…read moreservices goals for today, tomorrow, and the future. When the unexpected occurs we are here to protect you and your family in your time of need. We will be your one-stop shop for all of your insurance and financial services needs. IL-3000240666

Bill is one of the most responsive people I've met, and very knowledgeable about all aspects of…read moreinsurance.

Bill has been our agent for several years. We have had several companies in the past. Bill is…read moreby far the most Customer Service Concentric agent in this market. At any time Bill is quick to render a solution to any issue. DO NOT fool yourself, shopping price gets what you pay for. Bill / State Farm is competitive. But you can not buy the outstanding one on one dedication he offers. This includes Lynn in the office. The very best out there.

Mr. Avalon agreed verbally to contact me EVERY TIME a change to my policy was initiated. There have…read morebeen 5 auto increases and 3 home increases with zero claims, no driving infractions, and ZERO PERSONAL phone calls. Dan seems to be a very shy boy.

Buyer beware!!! I had a motorcycle policy with this agency for 8 years, no issues. I sold the…read morevehicle and called to cancel the policy, spoke with office personnel, and was told no issue. 3 months later, they turned me in to a collection agency for a past due balance of $25.65!! I asked at the time of the call if there was any balance due, and was told that I would probably get a slight credit refund, whatever, no issue. I went on about my life until 12/18/23 when I received a notice from a freaking collection agency!!!! No courtesy call was made asking me to pay the $25.65, no nothing except sending it to a collection agency. I guess 8 years of payments were not good enough and the $25.65 cents was the amount they needed to stick a knife one last time. I am not even disputing the fact that I might have owed them the $25 bucks, for which I happily paid! This the biggest bunch of BS I have ever been a part of. There are not enough words to express my utter comtempt for this type of business practice. Thank god I never had a claim with this agency if this is the incompetence that they demonstrate in billing. After speaking with the manager of this agency, she sent me a copy of an ''estimated" cancellation fee that was emailed to me and informed me that Allstate sent me a notice through the mail....To an address that I live for 6 months of the year, unfortunately for me, I wasn't there in the time frame they sent the notice. Allstate will never get another dime form me, and I would encourage anyone looking for an agent to keep looking past this office.

matthew Seidel makes it easy to make a payment with the payment plans available !! Its nice to do…read morebusiness with an agency that cares!!! LAURA GUNN

Matt is always working hard to provide the best services to his clients and community.read more