I call,there trouble line to tell them about a huge ice cycle, that had formed on my electric line…read moreleading into my home.with in an hour they sent a crew and removed it.it could of caused a power outage for me.they took care of the problem promptly.

i had there service for 23 years and was never late ounce!!! the customer service is the worste. if…read morei ever move back to cleveland or anywere they serve i will pay the extra money to have the illuminating company!!! i have tried calling at least 40 rtimes. i moved a month ago and i am still trying to get my power at the old house shut off!!!!!

Over 40 years dealing with these crazy frs.. Good people to deal with.. No problems...Thank you..read more

Called to speak with Mike, the owner. LOL, not there, worse yet, no one knew when Mike would be…read moreback. " He's the OWNER !!" As if that excuses his absence. pfffft

Terrible. Just absolutely terrible. This is the third time in about two months that we've lost…read morepower. It went out at 8am. Originally, they said it would be back on by 11, now it's 1. I work from home. When you try to reach out to someone to get any more information, you are either disconnected or if you're lucky, you are told there is a 57 minute long wait.

This is the electric company we have in NJ, they are parent company of JCP&L. Absolutely horrible…read more Whenever there is a storm, power goes out. But what is really frustrating is that they say every time before a storm hits, we are prepared. Guess what? They aren't. Ever since Superstorm Sandy, utility companies were supposed to upgrade to prevent outages, they obviously didn't. Last year lost power for 3 days and there wasn't even a storm. We're going on 3 days without power now and it keeps changing when we will have it restored, anywhere from a few days to a week. Unacceptable! I get there are a lot of outages, but anytime someone sees a truck, they are just hanging out in a parking lot. Wish I didn't have to have them as my provider. Useless

Keeping Cleveland smellin right for many years now.. Watch out for the Ninja Turtles though!!read more

Amerigas, this gas supplier is the worst ever. they don't communicate at all with their customers…read more I recently had a problem with their pressure regulator and needed some service, help to figure out why my 85% full gas tank was not feeding my furnace. Instead Amerigas filled an old #2 rusty tank clearly labeled with a sign saying; "please don't fill this rusty tank"! My furnace technician figured out that the regulator was stuck and got it working. No thanks to Amerigas!!! A very unprofessional company don't trust this company your life could depend on it! still have no confidence that they're shitty pressure regulator won't fail me again during the coldest part of the year... I cannot express how angry I am with these people! The only way to communicate with him is through what I believe is India, I try to be patient, but they don't not understand me nor I cannot understand them... Circus circus circus this shit is dangerous!

They need no star for this place. Bad on the phone and website. they prices are too high. they…read morethink high tech is great but it is not working for them. I am so happy to with another co. They can not even come get there own tank, 3 tries and no show, after 6 weeks.

Daybreak/TomMcCune helped us get a very good price for gas service for our commercial property in…read moreMentor on the Lake. Professional and easy to work with. Mark Constantino

From the owner: We are energy consultants, serving commercial businesses throughout northeast Ohio. We provide…read moreexpert guidance on electricity and natural gas procurement, and search the rates of multiple suppliers to find the best price and program for our clients.

Dan and his team have provided excellent guidance on Geothermal + Solar, as I plan for the future…read moreof my recently purchased home. They're clearly experts in the field, and run a great operation. You won't regret working with them.

I am enthusiastic about geothermal heating and cooling, but very unhappy with the work from…read moreGeothermal Professionals. They are simply dishonest and do not provide quality workmanship. I intalled a four ton unit at my property and they screwed up so badly that it took me a over a year and several reworks to pass inspection. My water heater is already rusting and they seem disinterested in providing any solution. They claim that the 12 month warranty is passed, so they want me to pay to fix it. This took four months of me complaining to get any sort of response. I honestly think they stalled in responding, just so teh warranty period would pass. They are forcing me to replace it myself or sue them to get them to honor the contract. During the sales and install, I asked repeatedly about maintenance and service and the only answer I got - from clerical staff, field technicians, and teh owner himself - was taht the system is almost zero maintenance. Two weeks after the check cleared they started bombarding me with sales pitches to buy their service package. Suddenly, the system needed six month PMs, annual inspections for leaks, etc. Every call or question is like pulling teeth once they have their money. A rotten organization. I encourage you to consider geothermal heating and cooling, just never work with this company. Thanks, Jon P.

We have waited 3 weeks for a delivery. 3 contacts made in the last week and all we get is, "we'll…read morenotify dispatch and they will call you with a delivery date". Still no call or date. Today I was disconnected from dispatch 9 times. Once after waiting a half hour. The live chat feature on their website gave us the same results...a big nothing and just a touch of attitude to anger me further. We signed up with this company because our landlord said they use them and had no issues. Well they must be the exception to the rule because I have spent my afternoon researching this company while on hold all afternoon. The BBB worked with this company in 2018-19 because of numerous complaints. Service has not improved. Online ratings have all been the same ...1 star. Consistently horrible customer service!!

The worst company ever. They will sign you up fast but will not come thru with the service. Its…read moreterrible. We already prepaid over $1200 and as for a refill only to wait over 4 weeks and we our so low we cant use our heat and using only the wood stove. They are terrible ripping off people that dont have the money to be playing these life threatening games with heat. They wont answer the phone, email or contact the contact web site. They are the worst. Disaster. I have done 100s of reviews and most are 4 and 5 stars but this is the worst company ever