We have waited 3 weeks for a delivery. 3 contacts made in the last week and all we get is, "we'll notify dispatch and they will call you with a delivery date". Still no call or date. Today I was disconnected from dispatch 9 times. Once after waiting a half hour. The live chat feature on their website gave us the same results...a big nothing and just a touch of attitude to anger me further. We signed up with this company because our landlord said they use them and had no issues. Well they must be the exception to the rule because I have spent my afternoon researching this company while on hold all afternoon. The BBB worked with this company in 2018-19 because of numerous complaints. Service has not improved. Online ratings have all been the same ...1 star. Consistently horrible customer service!! read more

The worst company ever. They will sign you up fast but will not come thru with the service. Its terrible. We already prepaid over $1200 and as for a refill only to wait over 4 weeks and we our so low we cant use our heat and using only the wood stove. They are terrible ripping off people that dont have the money to be playing these life threatening games with heat. They wont answer the phone, email or contact the contact web site. They are the worst. Disaster. I have done 100s of reviews and most are 4 and 5 stars but this is the worst company ever read more

Purchased a 500 gal direct burial tank and 500 gallons of propane OVER A YEAR AGO !! they kept telling us we were next on their install list ...or it's going to be another 2 weeks , lie after lie we were told ..they were very rude and unprofessional...after being lied to for 14 months , we decided we just wanted our money back...we paid in full in the beginning! Now they are dragging their feet giving our money back, they are making us wait 30 working day for our refund, im not to sure we will ever see it ...they should be happy refunding our money , propane is twice as much now, than it was at the time we prepaid for it... we filed a complaint with the BBB and the attorney general....steer clear of these sheisters unless you enjoy having your money taken and being lied to.. Ps we were very understanding due to covid issues read more

The Good, the Bad, and the Ugly! The Good: The prices are amazing! I was tired of getting ripped off.... The Bad: The ability to get anyone on the phone. You are definitely flying in the dark when it comes to service with this company! The Ugly: No one returns your calls, emails, etc. No one knows anything. It's all faith based (believe you will get your propane at some date and time). What I have learned: The prices are great and worth the hassle if you go in with the following mindset: - Plan to not know when you will receive your propane after your order. - Have plenty of Propane in your tank when you place your order (nothing less than 30% during Winter) - They are swamped with orders. Expect 2 weeks or more for a delivery! My delivery came in 20 days! - If you go in knowing they are extremely slow in responding, filling orders and are non-responsive.... You'll be okay. You will get your propane. Customer service and timeliness is not their forte'! read more

There is a reason they offer such low prices for pre-buy. Once they have your money, you discover that they do not offer service in the time they promise, nor do they answer their emails, messages, posts on their FB page, or any other means of communication. And when you DO finally connect with a person, they will tell you that a) they don't have the information you are seeking, b) cannot help you with your need and you need to speak to customer care, c) are sending a message to "dispatch" to move things along, and d) attempt to transfer you to customer care where you are left with a message and a full message inbox so you can't leave a message. So, if you like paying a very low price for propane that you probably will not receive in a timely fashion, and possibly not before you run out, then use Thrifty. I fear that I've lost the money I've spent on pre-buy, as I wait for a fill... and wait... and wait... read more

Prepaid for propane almost 20 days ago and no propane delivered yet . After calling several times all I got was a smart remark ( you will get it when you get it ) never again ever read more

The worst customer service. will not return calls. Obviously they just do not care.

I worked for the company for like 6 days. It was the most dangerous experience in my life!!! Faulty equipment, that looks like it just rolled out a junkyard !!! Leaking truck !!! Leaking line at plant!!! I got the hell out of there!!! It's a disaster waiting to blow up. Having issues with back pay now. All around a total Shit Show !!@ read more

Thrifty Propane - A truck that is garbage. - Utilities Near Me

WARNING: DO NOT USE THESE GUYS! YOU HAVE BEEN WARNED! We are a pre-buy customer and ordered a refill on our tank over 18 business days ago. We have not had a delivery nor any return phone call to advise us when we can expect our paid-for-already delivery. Their web-site says that we should call and delivery 'could' take up to 15 working days. The worst part is not having any response to our multiple phone calls and messages. We will now need to engage another company for an emergency fill to maintain heat in our home. read more

I have used Thrifty twice and BOTH TIMES they took money they were not entitled to and it took 4 months the first time to get the money back and this second time, I am still waiting!! The first time was in January 2017. I paid the driver with a check for the full amount right when he delivered the propane. Thrifty then charged the credit card my recently passed husband had had on file. After 4 months of trying to get them to refund the credit card or issue me a check, I had to file a claim with my credit card. Only then did I get the $1,200+ back. Then, in late March of this year, while I was out of state, my daughter ordered propane for me because the tank was at zero (didn't want the pipes to freeze.) I arrived home on April 3rd and made arrangements for a local company to come the next day and cancelled the order with Thrifty as they were saying it would be 10 business days before they could deliver the propane. They then went ahead and took $1,408.75 from my checking account. When I called and asked for them to put it back, they said it would take 10 business days. Today is the 12th business day (counting from April 4th, the day I asked for the refund) AND I STILL DO NOT HAVE MY MONEY BACK. Thrifty is the most unscrupulous company I have EVER had the misfortune to deal with. When I attempted to call today to inquire about why I have not received the money back in my account, I dialed every number available on the internet for the company, the phone was answered and immediately hung up. I can only assume that they have blocked my telephone number. I am going to go to the court house today and file a claim in small claims court to get my money back. I WOULD TELL ANYONE THINKING OF DOING BUSINESS WITH THRIFTY TO STEER CLEAR!! IN MY OPINION, THEY HAVE STOLEN FROM ME TWICE AND I WILL NEVER - NEVER - DO BUSINESS WITH THEM AGAIN. Jeanette Cain-Mouton Urbana, Ohio read more

The actual rating would be NEGATIVE 100!!!!. Pease DO NOT BUY FROM THIS PLACE. Absolutely do not purchase pre-buy. I have been on the phone about a month now trying to get some propane that I pre bought, left a message when I had about 30% in my tank, asked them to call me back for confirmation, called again at 23%, Called again at 5%, There were many messages left and asking for fuel, I now have had no heat in my home for three days. They said we were on the delivery schedule for Thursday or Friday, Thursday and Friday is now passed, still no fuel, still no response when we will get a delivery. I live in Lagrange Ohio, temperature is in the low 30's. You can leave messages until your blue in the face, these people will not respond, and if you are lucky enough to talk to a human, they will lie to you. AGAIN DO NOT BUY FROM " THRIFTY PROPANE". read more

We responded to a promotion Thrifty Propane put out in November of 2019 and pre-bought 3,000 gallons of propane that came with a free tank. We were told the tank would be set in 6-8 weeks. It's July of 2020 and we still don't have a tank. We called numerous times over the winter and spring and finally asked for a full refund. They said they'd refund the money, but they didn't so we called again and again. Note: the billing department is never in, apparently. We just had to leave messages that mostly went unanswered. Finally, we did get a refund but it was for three hundred less than what it should have been. So we began calling again. When confronted with the actual numbers, the person we were speaking to said she'll have to transfer us to billing (but I was pretty sure she was the person in billing?!). She transferred me to the voicemail in billing and the call wasn't returned. But, somehow, a week or so later another refund check showed up for the right amount. Altogether, this company feels like a shady business that doesn't honor the promises they make. Their customer service is very poor. In the spring of 2020, we saw another promotion they were running so we called in and asked how soon we could have a tank set. The rep we talked to said we could have it in 8 weeks firm. Then we asked why we've been waiting since November 2019 for a tank and he became very angry and was quite rude. It's not worth the savings to deal with such an untrustworthy company. Spend a little more and buy your propane from a reputable company with better customer service. read more

I prepaid in Nov 2019 for propane to heat with over the winter. I was only able to get delivery once, in Dec., and the truck wasn't full so it was only 80%. I have made numerous phone calls and emails trying to get filled up and now my tank is down to 6% with no response from them. DO NOT DO BUSINESS with Thrifty!! They have taken my money and left me with nothing! read more

I wish I could give less than 0. This company is worse than awful. Trust the reviews you have read. I ordered propane from our prebuy on March 31, 2022. Told there is a 15 business day delivery window. It is May 3, 2022 and still no propane. As with every phone call, promised in a day or two. I asked what happens when I run out of propane... "use your secondary source of heat." I don't have a secondary source of heat. Complete silence. Finally "your request for propane has been escalated." Sure it has. I sure wish I could afford another company because I cannot recommend this company at all. WHEN you get a live person on the phone they are snarky and rude. They do not care. I have never experienced such horrible customer service. read more

Wow! called to see if they would serve my area. Found them on google's propane tank sales search. They didn't have any address on the page, so I called them. When I asked where they were located, he said, "ohio...". Seeing it was way out of our area, I apologized and said I called because i couldn't find any address on the webpage. He said, "Yes, it is right in the middle of the page. All you people from CA and WA can't seem to know (blah blah). If you vote for Trump, you'll learn." and then he hung up. What the heck was that? I guess if you vote for trump, then you get to be rude. read more

This place might have slightly cheaper propane to draw new clients in but the service is absolutely the worst ever, they never deliver on time, they have a third party phone team that has no clue. They can't look anything up and can simply take your information and claim to put a request in for a fill but that only happens maybe half the time. You have to call back 3 or 4 times after two weeks to get someone to come out. You can't get anyone from thrifty to call you back regardless of how many messages or online requests you make. It's a non stop game, don't let your tank get to low before calling them because you'll have no clue when they may or may not show up to fill your tank. Cheap isn't always better. Lesson learned read more

Please do yourself a favor and don't deal with this company I wished I would have read the reviews before I went ahead and gave them my money there is a reason that they are so cheap read more

Crooks! Do not do business with this company. We signed up for a prebuy of propane, they did not deliver our propane even though we gave them over 5 weeks to deliver. They took our money. We are out over 2K. If you opt not to heed my advice, use your credit card. When they do not deliver your propane, you can have your credit card do a charge back. read more

Do NOT use this company They will not fill your tank after you pay them They will not answer calls or emails They will deny any record of communications Class action lawsuit for a breach of contract with harm to hundreds of customers read more

BUYER BEWARE!!!!!!!! They will take your money and not deliver the propane! Paid for Pre Buy and Ordered delivery of the pre-buy a MONTH ago, and Still NO PROPANE and no Heat in this freezing weather!!!! There is NO customer service the only calls answered are those to TAKE YOUR MONEY! Unbelievable that this crooked company is still in business and I feel sorry for anyone in same position as me!!!! read more

Still trying to get money back from prepay, they told attorney general we should have called for fill at 40% funny they told us not before 30%. Horrible company just give me back our money I never want to do business with you again! read more

Isn't it interesting when you go to their website all you see are raving reviews. Probably written by the owners and relatives. They're not to be trusted. I purchased prebuy gallons for my 1,000 gallon tank. I request a fill and they bring 200 gallons and wonder why I've run out. They don't want to fill prebuys because they want to sell that propane to other non-prebuy customers at the higher winter market price. Looking at these reviews i can't believe they are still in business. They got me once, and once is it! read more

If you can not get ahold of anyone at Thrifty just contact the Better Business Bureau. They are better at dispatching Thrifty's propane trucks then Thrifty themselves. I contacted the BBB and had propane delivered within a few days. Even got a response out of Thrifty, not by phone or e-mail but through the BBB. read more

Awful company, they never resolve anything or get back to anyone that leaves a message. They don't care about the clients.

DO NOT BUY PROPANE FROM THIS COMPANY. They are hands down the worse company we have ever used. EVER!! We ordered propane May 1st. It is now May 19th and we still have not had our propane delivered. We have call and email numerous times without any response or follow up from this company. When you talk to the order department they tell you there is nothing they can do that they will send an email to the delivery department. I'm pretty sure that department doesn't even exist. Also, no supervisor exists either..basically there is nobody at this company that can help you although there is someone there who can take your money. I cannot articulate how awful this company is. Save yourself the trouble. read more

Paid for pre-buy. Delivery can take up to one month. And then they may only give you 100 gallons. AFTER the most recent fill on 2/14, tank was at 42%. Had to order again, then wait, wait, wait, wait until tank is nearly empty AGAIN. I ordered on February 26th. It is March 26th. Still no propane. I called the driver. He says he will deliver first thing in the morning. I hope so. Badly managed company that does not take care of customers once they have your money. Nice drivers, though. read more

BUYER BEWARE!!! Horrible to deal with. No one ever answers the phone. You can only leave a voicemail and no one ever calls you back. All you can do is chat with someone online (when it's rarely available) and they will "contact dispatch" and "get back to you", without committing to any kind of time frame. Clearly an unresponsive internal department using a third party for customer service. Requested fills twice and both times only got partial fills, not even getting me to 50% and already having to place another fill order "that can take up to 15! business! days!!! Use someone else. read more

For the last 3 years, I had been a customer of thrifty propane; today was the last straw. They have no customer service skills whatsoever, and you will never reach management... ...thrifty offers money off for online orders, but of course the website is very unorganized; and rarely works; (all replies are through an email service) you ultimately just end up calling (in 3 years I have not placed one successful delivery on their site)... when you reach customer service there is always a language barrier; I always pray that my order is right. Yesterday I pre-ordered 1000 gallons as I do each year about this time, But like always could not figure out the delivery. Therefore, I called ...like always, the woman whom I spoke with could barely understand me, and the sentiment was reciprocated, she then proceeds to tell me my order from the night before, which I had received email confirmation, had never went through, so I had to go through the process all over again on the phone; the price is never what they say...again, I thought my order was done, so I went back to work... I then received 4 calls in a row, finally the 4th time I answered and was like," who is this and what so you want?" (What professional company does that?) It was thrifty telling me that there was a problem with my order, I'm like, "I am at work, yall couldn't leave a message." The woman then informed me that they could not process the order that I had just made because I didn't order 2000 gallons, then she said," it says that on the site", I was unable to find it on there but at this point I'm just like just give me the gas I don't care about the discount, after going back and forth a few min, I just told the woman just send the gas that I had pre-paid from last year and I'll find a new gas company... when I got off the phone with her I saw on the website that there was a live chat where I asked how I would talk to a manager make a long story short, there really is no way... please do not use this company unless you want horrible customer service.... read more

I recently spent some time on the phone talking to the man who answered. He was very well trained to address about my questions. We have used thrifty for 3 years now and are pleased with the service. Always remember they need notice to get to u in a timely manner, especially once the weather turns snowy. read more

Terrible company with terrible customer service! No one ever answers the phone or calls back when you leave a message. We are done with them and I guess am losing $1200 as they have never come to fill our tank after repeated calls. Yes cheap is not always better! Would like to give them no stars really but can't submit unless I give them something. read more

DO NOT order from this company. We ordered a propane tank months ago and it was never delivered. They refuse to refund the money despite being reported to the BBB. No one answers the phone. How this company remains in business and is not inundated with lawsuits is beyond me. Save yourself the grief and DO NOT use this company. read more

I called Thrifty a week ago requesting a fill (from my pre-buy) and asked them how soon someone could come out but they would not give me an estimated date of delivery. I was told it would be UP TO 10 BUSINESS DAYS, NOT INCLUDING THE DAY I CALLED for them to deliver. I've never had to wait so long for a refill. I called Thrifty again today and said that our tank was almost empty but they still could not tell me when they could deliver. They said someone might call me back after a few hours after they went through their emails and phone messages. If they care about their customers, I sure couldn't tell. I looked Thrifty Propane up on the Better Business Bureau (BBB) website and found numerous complaints about "delivery issues". see for yourself: http://www.bbb.org/akron/business-reviews/gas-propane/thrifty-propane-in-medina-oh-38001385/complaints read more

Unless you want them to text you over and over trying to sell you propane, years after a simple inquire to them, do not give them your phone #. This company has no respect. Consider staying away. read more

Do not use this company! Ordered propane and they never delivered it! We ran out of propane. I canceled the order and ordered through a different company!!! Never again, kept getting the run around it's with dispatch! But they are unable to contact dispatch??? Ridiculous read more

Let me tell you personally how not so great the company is to deal with: Placed an order for a refurbished tank and to have it filled clear back in August with sales person Scott. $1100= hit my credit card on Aug 7th. Delivery was to be Monday Oct 5th. I took off a day of work unpaid to get this all taken care of. Did not hear from anyone until late in the day saying truck broke down. I asked for anther truck to be dispatched and was told they did not have any drivers as two just quit. Not really sure what the true reason was, but either way I missed a day of wages. Was rescheduled for Tuesday, Oct 20. I was off all day and never got confirmation or a call canceling. Another day of missed wages. I truly cannot afford to miss any more work. We need to get this solved. You have our money and as I see it I am out far more than $1100. Your company has horrible comments all over the internet - just wished I would have saved myself the headache and read them before. Please make this right. read more

We have used this company for 10 years but will now be switching. We were told 7-10 days for delivery. On day 11, I called and was told that it was now 15 days and that I should have been told that initially. On day 16 I called and was told they couldn't give me a delivery date, they would call dispatch and get me an update. No update was ever given. We ran out of propane on day 17. I called and was told they would bleed the lines at no extra charge (normally over $100 for the service) because of the length of time it took for us to get delivery. Called on day 18 and was told that they had a propane shortage and that they didn't know when we would get delivery. Finally on day 23, we got delivery. Asked the driver to bleed the lines, told us it wasn't necessary. After he left, I switched from our heat pump to the propane (it was 20 degrees) and the furnace wouldn't light because IT WASN'T GETTING PROPANE!!!!! Called Thrifty back, said someone would call me and they would get someone out there. Never happened. Called an HVAV company, paid $120 to have them bleed the lines for us. Put a complaint into the BBB and Thrifty's response "we don't get air out of lines, call HVAC". It is literally a service they advertise on their site that you HAVE to pay for if your tank is empty!!!! Inexcusable lack of customer service, especially when people are paying hundreds or thousands of dollars for a product. We have always used them because we like to support small businesses and are very disappointed that we were treated this way after being customers for so long. read more

This is the worst experience I've ever had in my adult life with customer service/experience. I ordered propane from Thrifty on 4/3/2018, and at the time of this review 4/24/2018, it is still not delivered. We started to call and follow up on 4/17, and they hung up on me. Calls and emails have gone unanswered. I recently reached to another company and they were able to deliver the next day (today 4/24). I would never recommend using Thrifty Propane. This process has cost me read more

Do not use this company! They sell their pre buy propane at a cheap price but good luck getting it delivered. They won't even take your order until you are below 30%. I ordered propane January 6th and it is now February 4th and still have not received a delivery. I have been calling them for 2 weeks to check on delivery date, During this time I have made multiple calls to either have a reply of delivery will be sometime this week, weeks later no delivery. I've been hung up on and left messages with know return calls. I talked to them 4 days ago to let them know I am now out of propane with a young child in the house, for 4 days they stated they would deliver that day, and still know delivery. As of today they are still stating delivery is some time this week, even though they are aware of a young child with no heat or hot water. I can't even heat water on the stove because it is propane also. This place should honestly be shut down for all the complaints it gets. PLEASE for your sake, never use this company!!!!! read more

Do not use this company. Poor customer service and they will let you run out of propane. Ordered propane from a prebuy on 2/1/19 with the understanding of a 15 business day delivery schedule. They don't answer the phone or return calls when messages are left. The ombudsman program they offer is useless also. It wasn't until I contacted the Ohio Attorney General's office and filed a complaint that I received my propane. Delivery was the same day on 2/28/19. Well after the 15 day timeframe. read more

The worst company I have ever dealt with. I ordered propane on January 31 and they still have not delivered! I called dozens of times to be transferred to mailboxes that no one ever checks, or if I am lucky, I get to speak to the customer service team that sounds like they come straight out of South Park. My tank is empty, and I must wait 5 more days before another local company can fill it. This is a nightmare. Please do not let the cheap prices fool you. Stay away from this bargain basement freak show. read more