Fantastic customer service. I should have called to double check they had an item I was looking…read morefor. It wasn't on their inventory sheet but they actually searched high and low to double check and in the end found what I needed. I appreciate their friendly help and recommend them.

Wow - I just had a really bad experience at ABS. A friend of mine was having issues with a bike…read morethat she had recently purchased there. Even though she used to race road and mountain bikes at the national level, she was nervous about bringing it in because, unfortunately, since she's an older woman, she often gets dismissed and treated with condescension by bike shop mechanics. As a result, she asked me to accompany her since, in addition to also having raced many years, I used to be a bike shop mechanic myself. The way we were treated by the head mechanic (I'm guessing that's who he was) was shockingly bad. He acted like we were two kooks coming in with a rusted-out Walmart bike and refused to answer even the most basic questions. Fortunately, someone else working there saw how poorly we were being treated, spent a couple minutes with us, and diagnosed the problem (which I was able to fix later) - hence the 2 stars instead of 1. I've always shopped at ABS, despite the relatively high prices, because I think it's important to support local bike shops; however, after this experience, it will no longer be a priority.

I'm not fond of being talked down to so I would not recommend this business. Owner is arrogant and…read morehas no idea what customer service means. He may have 15 years experience working on MC, but he needs to work on his customer service skills.

I went to Mason George Motorcycles for an inspection. He did a thorough inspection and wrote me up…read morea list of work recommended to be done on the bike. Mason went above and beyond and saved me almost $1000 when he realized that the vintage Honda I was on the verge of purchasing had back fees dating back to 1996! Super friendly, honest, and knowledgeable guy with a sweet shop in a sweet location. Will definitely return and would definitely recommend. Thanks a bunch!

This motorcycle repair shop in Santa Cruz County is undoubtedly the best. I've visited about three…read moreto four other shops in the area, but this one stands out. The customer service is exceptional, and the turnaround time for repairs is incredibly quick. The staff is incredibly knowledgeable and friendly. Reed was my primary contact, and he was always available to answer any questions I had. Will be my go-to shop for any future repairs You guys Rock!

I brought a 1965 Vespa 90 to Reed. it had been sitting in a garage for years. Reed and the team…read moreinstalled tires, cleaned gas tank, carb service, safety check... it runs great!!! This bike has been in Santa Cruz County since it was new.. Thank you for getting a Vespa back to the beach. -Sidecar Dan

Fabulous! Casey caught a mistake on my order which would have given me a shock with an incorrect…read morefitment - my fault. Not only did he catch it, he contacted the manufacturer for a modification that filled the bill...something I couldn't have done on my own. Bravo and many, many thanks!

I recently connected with Ted and was truly impressed by his knowledge and passion for what he…read moredoes. He has years of experience in the motorcycle industry, particularly with specialized parts and suspension, and it clearly shows. He's been generous in sharing helpful advice and insights with my fiancé and me, which we really appreciated. It's clear he genuinely cares about his work and the people he helps. I would definitely recommend him to anyone looking for someone with real expertise and integrity.

Matt Potter is exceptional with customer service ! The…read moremechanical crew is super pro I have purchased three bicycles over the years from this shop and bring everything to them for any work I can't do.

I have been a customer at Spokesman for over 30 years. I bought two bikes from them in the past and…read morelots of equipment. Today, I got a flat tire on the river levee not very far from Spokesman. I called to ask them to fix the flat, and he asked if it was an e-bike. I said yes, but it has normal tires. The employee who answered the phone said, "We only repair e-bikes that we sell". I explained that I had a serious flat, and he repeated the same words even louder. I mentioned that I have bought bikes and equipment from them and am a long-time customer. I also asked if he would repair it if I bought a tire, and he repeated the same exact words even louder. I had to walk my bike a couple of miles to Epicenter Cycling, and they repaired it right away. I can't believe that Spokesman treated a customer this way. I will never go there again. The irony is that I tried to buy an e-bike from them back when I was shopping for one, and the one that I took for a test ride had a chain that kept skipping. I brought it back to see if they would fix it or give me another one to test ride, and the employee just shrugged and said that they do that. I left and bought one elsewhere. Other than that, I used to really like the store and the employees. But those two experiences have turned me off for good.

They did an awesome job on my custom pit bike. My bike has never run so good !!! Trustworthy and…read moreaffordable.

Absolutely worth the drive over the hill! ‍…read more Driving to Bicycle Trip in Santa Cruz was 100% worth it! After a terrible experience buying my first e-bike at a shop in Santa Clara, walking into Bicycle Trip was such a breath of fresh air. From the moment we arrived, the staff was friendly, welcoming, attentive, and incredibly knowledgeable. They helped us find the perfect e-bike and an electric bike rack , and we felt supported every step of the way. We were so impressed that we even came back to purchase a lock because we completely trusted their recommendations. Their customer rewards points program is another huge bonus--it's a fantastic way to save money! If you're looking for exceptional customer service, honest advice, and a team that genuinely cares about their customers, I can't recommend Bicycle Trip in Santa Cruz enough! We'll definitely be back!

I have been building out a bike recently and every single time that I am struggling with something…read moreor I need a part they always have me covered and they do their best to have it go really fast and they always have a great attitude over there. I would always recommend this place to anybody that has something going up with their Bike.

Last summer I wanted to find a local ebike distributor that I could trust, not only to get a good…read moredeal on an initial purchase but excellent customer service for long-term maintenance, and John at Moore and Sons fit the bill. Six months later, my experience has been nothing but positive..... John treats me like a family friend when I need anything or have questions about my bike. Would highly recommend supporting this small family business if this is the sort of vibe you are looking for.....

Super affordable, kind great amazing service. I wouldn't go anywhere else to get my bike fixed up…read more Always great service 10/10 recommend