Be very careful when coming here with an open mind of their office people will lie and lie to not have to do their job or help you. You can tell in their attitude when they answer the phone its a big F you This is an office for people with mental health issues and they do not take that into consideration at all!!! I come here for meds I missed an appt that was my fault. They then called me to reschedule and I told the lady lets wait because Im not sure. Well she scheduled me anyways and the day she scheduled me I was in the hospital no way I could go to this appt. I called to reschedule and was told I can not come there anymore. I asked why and they told me I no showed to an appt ( One I told them not to schedule). I told them I have proof I was in the hospital hoping that would at least help me NOPE!!! This lady wanted to bring up an appt I missed from when I was 19/20 years old over 15 years ago that is being held against me. I asked if the doctor could at least refill my meds so I can have time to find another provider. We all know its beyond hard finding one with certain types of insurance. The office lady told me NO ! One of my meds being one you are not supposed to stop cold turkey. I let her know and she basically told me we do not care. I would not recommend coming here if you are actually trying to better yourself!! read more

Used Clinical Associates for a psychological evaluation and weekly telehealth therapy for a family member for 6 months. What went well: Scheduling for the psych eval was quick and staff were courteous. Intake questions about forms were answered promptly. Major concerns: 1. Months-long delay delivering the written evaluation & poor coordination. The dictated psychological evaluation report took months to finalize and obtain. We were told it was "in dictation" with no ETA. This delayed medication management and higher-level care; we eventually had to hand-carry a copy to another provider despite a ROI signed and a request to immediately distribute a copy of the psych eval to psychiatric prescriber in order to resume medication for patient stabilization. 2. Mismatch between verbal feedback and the written psych evaluation. At the follow-up, personality-pattern concerns and risk factors were discussed verbally; the written report emphasized stress/depression/anxiety (and ADHD/Autism screening) and omitted key details we'd been told. That contradiction made treatment planning confusing. 3. In-house referral did not match the clinical need. We requested a counselor experienced in DBT for complex emotional dysregulation. The referral proceeded without promptly sharing the completed evaluation to the counselor, leaving 2 of the 5 months of sessions without the potential for a targeted plan. Ultimately, patient never received adequate care even with psych eval in hand after 6 months and specific requests made by patient for direction, structure, guidance, and feedback during treatment. 4. Generic couples-therapy guidance without a safety caveat. Patient was told that individual and couples therapy often co-occur for best outcomes. In a high-conflict, dysregulated situation, that advice needs an explicit sequencing/safety caveat (stabilize and demonstrate accountability first; couples work only when safe). Without that, the guidance was easily misapplied at home and increased pressure. 5. Lack of structure in weekly therapy. Sessions felt like open-ended venting with minimal direction, skills coaching, or measurable goals. For a high-risk presentation, we expected a structured, skills-based approach (e.g., DBT), clear objectives, and documented contingencies (e.g., when to step up to IOP/PHP; how safety would be addressed). Bottom line: Kind front-desk staff and a smooth evaluation intake didn't offset months-long documentation delays, a misaligned referral, and guidance that lacked necessary safety context. Families with complex presentations may be better served by a clinic that (a) coordinates records promptly, (b) uses DBT-oriented, skills-based treatment with measurable goals, and (c) explicitly sequences care for safety before suggesting couples work. read more

I am writing a new, updated review. I previously wrote that getting in contact was very difficult, which delayed my prescriptions. I had expressed this to the staff and my psychiatrist at one point, who told me that they were very short-staffed. It did improve greatly after a bit of time. The medication staff is very polite, responsive, and helpful. I currently have a prescription that insurance is refusing to pay for that they had been covering for almost 2 years; the staff was quick to send in PA. When insurance was still denying the claim, they filed the appeal before I even had to ask. I take the highest dose of this medication that costs $8000 a month without insurance. I became worried about coming completely off them for this reason, and they left me samples at the front desk on two occasions. I am still dealing with this situation, but they have helped make it a little less stressful. I have the same psychiatrist, whom I still like seeing, so nothing has changed there. I like that you can easily schedule Tele-health appointments. I have never had to wait long to schedule an appointment, so I am able to get my prescriptions when I need them. The patient messaging portal is a great option for communication as well. They have always responded to me within 24 hours, as long as it is a business day that I sent my message. I have been going here since 2016 and will continue to stay. read more

My daughter had an appointment at 10. We got here a little early in case she had to fill out paperwork. She went in at 9:50 to check in & as of 10:45 hasn't been seen yet. She went up to the desk to ask how much longer & the lady told her "next time come up if you haven't been seen in 10 min". My daughter wanted to leave & just reschedule but she's already paid for it. She found out the doc had his times wrong & is just now coming out to get here. No apologies from anyone on having to wait so long or anything. read more

I sat in the waiting room for 40 min. No one told me my initial payment was due, they just checked me in and told me to wait. When I go to reschedule it was another 3 weeks until I could get seen. Kind of a bummer since my suicidal ideation is extremely bad. read more

So far we have waited over an hour for our first visit to get established to continue my daughter's medications after her doctor retired. Parking lot was full with no overflow parking without risk of being towed. Then they don't care that they are wasting their patients time because they overbook themselves daily. Just based on other reviews across several platforms. I'm very sad that i decided to give them a try. Guess we will need to find another provider because my time is money. And if they don't care about me and my finances then maybe don't over book. And also they called us back from a large, spaced out bright waiting area to a darker hallway packed together. It's still covid and flu season. And they yahoo's don't understand keeping their patients safe from viruses. read more

I really like my psychiatrist here. The receptionists, no. Worst attitudes, especially considering this is a place to help people going through mental health issues. After weeks of trying to get in contact with someone to make an appointment, I gave up and went into the office. I told the receptionist that I needed an appointment and better contact info to get straight through to my psychiatrist. I asked for a phone extension, email, something where I could contact my psychiatrist directly. She said "just give us a call and we'll relay a message." Every time I've tried to leave a message to be passed on to my psychiatrist, my psychiatrist gets nothing. I even went as far as to send a FAX addressed specifically to my psychiatrist and labeled "confidential." Guess what, no reply. Very disappointing. read more

My daughter (14 yrs old) is a patient at Clinical Associates for med management for major depressive disorder. Her last visit was in July and her doctor did not schedule her another appointment and during that time she ran out of her medicine. They told me they would not fill her medicine until she was seen, which they did not have any available appointments for another week. My husband and I rode to the office because we were not getting any results by phone. There is a mental heath crisis in America and they did not show us any empathy towards our situation. Everyone knows you can not just come off depression medicine. I am very disappointed with the service we have received. I will be finding another doctor/facility that will take my daughters illness seriously. read more

I used to not like therapy. The whole process felt uncomfortable and I never had a good experience. I started going to Clinical Associates and it became easy to get help. I have never felt out of place or uncomfortable there. I've received the best service and I would highly recommend Clinical Associates to someone looking for a new provider. It's always quick, simple and easy when I go in and I feel better when I leave. read more

TOTAL SCAM!!!!! they ask for your your insurance info and entire life summary up front and then tell you that you have no co pay for the visit just to be billed for 166.00 30 days later!!! INCOMPETENT GROUP OF QUACKS!!!! read more

No one responds to emails or calls to book appointments. Good thing I'm not suicidal. Very disappointed

This place sucks. It's like they're herding cattle. Always packed, you can never find a parking spot, need to reschedule your appointment? That'll be $85 please. They're raking in money, so what do they care? All they care about is those insurance checks rolling in. They don't care about you. Look elsewhere. read more

Avoid this place like the plague and DO NOT go to Valerie Jansen. She is a total B****. I was there today, crying in the office before she came in. Didn't ask how I was doing or anything like that. I just had surgery on Tuesday and my other neurologist is convinced I have cancer in my spinal cord so I am wound with anxiety and panic attacks. INSTEAD I could hear her talking about me in the other room and was only concerned with which providers were prescribing me medication. Sorry I had seen other doctors before you? She told me two medications I was taking couldn't go together when a previous prescriber had said that was totally fine. So instead of relieving my anxiety, she caused a panic attack in the car. read more

I would leave zero stars if I could. Stay away from this place at all costs. Find a therapist elsewhere! Don't believe me?... check out the google reviews....33 reviews and 21 of them are 1 stars and 1 being a 2 star. That should tell you something. The receptionist staff has no idea what they are doing. They are disorganized, rude, impatient and act annoyed with you....and they work in the mental health business for god's sake...most of their patients could probably really use some kindness. They never answer the phone, when they do get back to you their voicemails are vague and do not answer the questions asked. It took a lot of courage for me to make my first appointment and the whole morning I had a huge anxiety attack about going...but I pushed through and went... what a waste of my time. I had provided them with the necessary EAP authorization number they needed before the date of my appointment but when I showed up the claimed they had not gotten it and so I would need to reschedule or pay $121. I refused and was quite upset because it was their mistake, not mine. I had all the information they needed with me as well to give to them again but they still refused. After further discussion the receptionist tried to get the doctor Dr. Robert McRoberts to still see me that day, he refused. Guess it wasn't worth his time once he knew there would be no payment involved. I'm actually thankful I had such a negative experience right off the bat... better that then wasting countless hours revealing my inner most feelings to someone who only sees me as a dollar sign... way to care for your patients guys... wow just wow. And then they had the audacity to call me asking to reschedule.... that's laughable, I'll never be back to that shit show of an office and you shouldn't either. read more