I visited the Plano office located at 1800 Preston Park Blvd ste 102…read more The lady that waited on me was very professional and very helpful. My experience was pleasant. Thanks, Erika

Surely one of the very worst aspects of falling ill is the possibility of having to engage with…read morethis organization. Getting an appointment is difficult because it requires app access and their app is flawed. Why don't they collect specimens on weekends port after 5? Creepy waiting rooms. Poor to non-existent phone access. Feels like being in a dystopian scifi movie when I arrive at the site and must engage with the robot check-in podium. Some staff project a warm, kindly spirit but most act like machine components. Maybe I'd overlook all of that but they don't consistently deliver reports. I trust my doctor but not these people.

Lindsey Grissom I…read morewent back to get my blood drawn and the person I knew was not there. However the new individuals name is Lindsey Grissom And she is very sweet/ painless and very knowledgeable. She also has a medical background so understands the tests and can answer any questions. I highly recommend her and any lab test now and anyone who is afraid of pain from getting blood drawn should go to Lindsey.

I recently went to the Any Lab Test Now on Park in Plano to have my blood drawn for serum eyedrops…read more I sometimes have a difficult time with blood draws and appreciate a really experienced phlebotomist. This visit, I had the pleasure of having Sukhman Kaur draw my blood. Sukhman was professional, efficient and gentle. I hardly felt the needle stick at all and we were able to draw the amount of vials I needed. She was friendly and very knowledgeable about how to perform the task at hand. As an added bonus, the next day I didn't have a bruise where she drew the blood! I was sad to hear she was leaving ALTN for a nursing position but very happy for her. I hope her boss will consider having her work part time if she so desires. I would let her draw my blood any day! Thanks, Sukhman, for a great experience.

Went in without an appointment and one of the 2 sign in pads not working. This made it extremely…read moredifficult for the staff to function. Shelby did a fantastic job, can't stress that enough !!! (The 4 stars are really for her) Unfortunately, the staff there, has to do their job, as well as a receptionsits job, making it very inefficient. (there is no receptionist and some folks just aren't familiar with electronic sign in). Quest CEO should think about a full time receptionist and take the data burden off the people having to doing the blood draws. Then you would probably be getting a lot of 5 star ratings.

31 minutes past my scheduled appointment and still waiting. same story every day. They need to hire…read moresome intelligent enough to fix their process as the people there simply are to stupid to do so

The appointment completed quickly and smoothly. There were other people there waiting, but my time…read moreslot was on schedule. The front desk person was nice. The technician that drew my blood was great. He was professional and friendly which put me at ease. I am one of those people who is hard to draw blood from, and he had no difficulty at all.

Staff nice, but I wouldn't go unless you have an appt. Walk-ins are welcomed to wait over an hour…read more I watched many people come in after me and get seen before bc I was a walk-in and they weren't. I asked how much longer at about 45 minutes bc my son had an appt. and was told one person in front, but then three were called before I finally got back. I ended up having to reschedule my son's dr appt. bc I had to wait about an hour and 10 minutes.

I had an excellent experience at the Labcorp in Plano and felt compelled to share, especially after…read morereading some of the previous reviews. From the moment I walked in, the staff were extremely friendly, polite, and welcoming. I came in as a walk-in fully expecting to wait at least 30-60 minutes, but to my surprise I was in and out in less than 15 minutes. The entire process was smooth, efficient, and handled with genuine kindness. Every staff member I interacted with was courteous, professional, and clearly committed to providing great service. Whatever issues may have been reflected in older reviews simply didn't match my experience at all. Thank you to the kind, courteous, and speedy team here for making what is usually a dreaded errand so easy and pleasant. Five stars all the way.

This was a quick and easy stop. I came in signed into the kiosk then was called to the front to be…read moreseen. Once I came to the back I was seated in a room asked which arm i preferred to use. The staff was friendly and helpful.

Pre TSA service for registration. The building and doors don't have signage that is very clear so…read moremake sure to go to the "Fastest LABS" located in suite 101. The old couple here who owns the place can be very slow but they still get the job done. It's definitely better than driving to the airport if you live far from it.

I had a very disappointing experience with this clinic regarding both DOT testing and customer…read moreservice. The clinic hours online state they are open until 5:30 PM, so I called ahead on Thursday to ask if I could come in Friday around 5:15 PM after getting off work. I was initially told they close at 5 PM, but after I mentioned the hours listed online, the owner/employee agreed to stay a little later for me. I appreciated that accommodation and made the effort to come in immediately after work. Unfortunately, when I arrived, I was told the doctor had already left and only the urine portion of the DOT testing could be completed. DOT testing includes both the urine screening and physical exam, which is exactly what I had requested over the phone. That information should have been communicated clearly before I drove there considering that's what a DOT test is. What made the situation even more frustrating was the way it was handled afterward. Instead of acknowledging the misunderstanding or offering a professional explanation, the attitude I received was dismissive and unnecessarily rude. The woman at the front desk was visibly irritated the entire interaction. When I explained I would need to return another day and take PTO from work to do so, her response was "Doesn't matter, whatever" in a rude tone, followed by complete disregard when I said "have a good day." I understand scheduling mistakes and miscommunication can happen. They treated me like I was a favor. What is not acceptable is treating patients with disrespect when the confusion came from the clinic's side. Professionalism, communication, and basic courtesy matter. Unfortunately, this experience left a very negative impression, and I will not be returning.

Very friendly people and quick scheduling and testing! It took 1 minute to do the test and 72 hours…read moreto get results back. I would come back again.

Super friendly staff and very organized system. I just wish I could get my kids results it's been…read more36 hours and I am impatient. Seriously though would recommend them just know results can take 48 hours.

Tena was absolutely wonderful during my visit to Quest. She was friendly, professional, and made…read morethe blood draw quick and gentle. She explained what she was doing, helped me feel comfortable, and treated me with real kindness and respect. The facility was also clean, well-lit, and welcoming. Tena is a true professional and made a stressful appointment much easier. Thank you, Tena!

Convenient and comfortable location inside a Tom Thumb, but it seems slow and/or understaffed. We…read morearrived 10 minutes before the lap appointment but waited another 20 minutes on top of the appointment time to finally have the blood drawn, nearly 35 minutes more than planned. The issue is that even if the doctor sends the lab order electronically, the patients are encouraged to bring a paper copy because the system is not even showing the correct lab request, which slows down the appointment by having the lab technician manually enter the request from the paper and then scan it into the system. Attentive staff and good quality work, but the delays make it difficult to give it 5 stars.

Booking an appointment online for the same week was easy. However, there weren't many…read moreavailabilities for 1-2 weeks in advance. I would highly recommend booking an appointment as I don't know how you would get seen otherwise. When I went, there were more than 20 people in the lobby waiting (enough chairs for everyone). You have to check in at a kiosk with your driver's license then you will receive a text saying they're almost ready to see you. The front desk staff member will call you to the window and ask you to verify some information. That process took a while but it seemed to be different for everyone. I arrived before my appointment time and had to wait 15 minutes. The phlebotomist said they were low on staff so they were scrambling that day. She was extremely nice and quick so at least that part wasn't bad. If I had a choice, I wouldn't go back to Labcorp seeing how busy they were.

The organization at this place needs significant improvement. Appointments don't feel solidified or…read moreguaranteed, and I was told that part of the issue was that multiple patients had appointments scheduled for the same time. I understand that wait times can happen, but it's extremely frustrating to see people who arrived with appointments scheduled after yours being taken back before you. At that point, the purpose of having an appointment becomes unclear. There needs to be a much better system for managing appointments and walk-ins. If the facility is consistently dealing with large crowds and only has 3-4 patient rooms, that needs to be communicated honestly and managed accordingly. Waiting is understandable; poor organization and a lack of transparency are not. Hopefully, management takes this feedback seriously and improves the scheduling and patient-flow process.

I would have to say that the lady at the front is rudenice. She wants to lecture me about having…read morenot brought the insurance card that my provider told me just to bring the Paperwork didn't ask me for no identification from me or my daughter's date of birth Or anything of me. but wanted to lecture me about not bringing an insurance card Because I have insurance with two different numbers never coming back here again

Want to acknowledge and thank my fellow Yelper that gave a detailed report on this location. It is…read morea hidden gem! Everything about this CPL lab is awesome! Wish I had gotten the phlebotomist name ‍ She is here at 2:30pm on October 23, 2023. I made an appointment online. Arrived at the lab and there is a laptop at checkin. I simply checked in w my appointment code, answered generic questions, sat down and was called back a couple of minutes later. The phlebotomist is the receptionist as well. She called me right back and I sat down to get my blood drawn. She found my vein very quickly and got to work. I didn't even feel her stick! Didn't even need a wrap, not one drop of blood after she removed the gauze. She's amazing, professional, caring and a vein whisperer