Have used this facility multiple times. Recommend for convenience, staffing, and efficiency.read more

The diagnostic center is excellent, providing personal, gentle, and kind care from highly…read moreprofessional staff.

Summary: I…read more*recommend* Envision Imaging on Plano Pkwy for patients in the area who have Diagnostic Imaging orders from physicians and surgeons. Details: Envision Imaging is conveniently located on Plano Pkwy near Marsh Lane. Gorgeous and sparkling clean medical office building. I had an MRI and CT Scan this week at Envision Imaging. Nurse was professional, a good communicator, friendly, and cheerful. It is wonderful to have a nurse who smiles and can relax a patient. Nurse explained everything in an easy way for me to understand. I appreciate her expertise and her willingness to have short conversations with me. She gently inserted the catheter that was used for contrast dye. She also gently removed the catheter after the procedures were complete. MRI and CT technicians were also professional and good communicators. They also explained everything ahead of time so I knew what to expect. Two days later I returned to Envision Imaging to pick up my CD-ROM of previous imaging. I also picked up a CD-ROM of the MRI and CT that Envision Imaging performed. Front desk staff was friendly and efficient. They quickly provided the 2 CD-ROM that I ask for. Thank you to the entire staff at Envision Imaging on Plano Pwky. I recommend this to patients who need diagnostic imaging. - SS

I truly appreciate all professionalism in their office. From the moment you walk in they greet you…read morewith a smile and make your check process smooth. The technician that perform my MRI both times made me feel at ease. The offer you music that makes you feel comfortable. I would use the imaging office as much as possible.

They have been great to my 98 year old mother on all her appointments. They accurately diagnosed…read moreher and told her more about her condition than her own doctor. The people have been friendly and professional. The front desk is always nice and helpful, even with difficult people. I'm impressed.

I've been coming here 10-15 years. It used to be much nicer in my first few years. There used to be…read morelow lights everywhere where the patients were, not just in the office staff area. They used to just have just the lamps on in both waiting areas. No overhead bright lighting exposing our vulnerabilities. There used to be relaxing music for both waiting rooms. We used to lock these dressing room doors to keep our belongings while we were getting an exam. Then it moved to lockers that we could lock. Now you can use the lockers but no key. I'm not leaving my clothes and purse in an unlocked locker!!! There used to be deodorant in the bathroom and such since we came without. That bakers rack is holding only a very very dusty fake plant. Layers of dust on restroom wall pictures. Heavy dust on molding of dressing rooms. No magazines to read anymore. The staff talks loudly behind the desk. As you walk back out to the office area, you're faced with a cramped desk to the right with a sign in our face. It's up to the patient to find someone to checkout with an employee instead of having a caring and appreciative employee directing you. This place used to be very relaxing for us nervous patients. Now we're treated like herds. First impressions: At the desk there's a warning sign for verbal or physical abuse..good way to invite the majority of nice customers. And we automatically think it's not a safe place to be if there's abuse. We are vulnerable half dressed. I think I'll look for another place that's more inviting in every way. Personal Care quality is DOWN. MUST BE NEW OWNERS IN THE LAST 5-10 years. Oh used to have pretty and cute baskets to take our used coverups. Now a hospital metal bin sitting in the seating area. Not too aesthetic. Barbara the exam tech handle me very good with instructions that didn't sound like a broken record like the office staff. Although, I couldn't see her behind her monitor, one girl was sitting opposite of door coming out from exam waiting area had a genuine voice saying hello and goodbye. Everyone else seemed like it's just a job. Us patients are nervous to dress down, be handled and smashed, we need extra comfort and gentleness. Just not personal or intentional of our comfort anymore. So sad.

Called 972-920-0120 to set up an appt. Doctor already sent requested tests to the office twice…read more Normally the office would call the patient to set up the appt but i heard nothing from Rayus. I have Tried to call back for days but could not get through. How long does one need to be on hold? We have things to do. Answer the phone!!!!

I had an ultrasound and it went. The tech explained the procedure and what would after it…read morecompleted. Check in easy and quick.

When I've needed outpatient imaging I now request only the Southwest Diagnostic Imaging Center…read more(SWDIC) in Dallas. I've been their patient for decades, the first reason I recommend them. I've seen many freestanding radiology practices disappear, along with my reports and images, many of which would be valuable for comparison if only they were available. My first tip: Stick with a company with proven longevity, such as SWDIC. My second tip: Get all of your outpatient imaging done at the same place so that you will know how to quickly find what a provider may want to see some day. SWDIC does every procedure I can think of. My next tip: if you have special needs, go to an imaging center where the staff and their accomodations can meet your needs easily. Two examples: at SWDIC, I always had the best of care from Cindy, the same mammography tech year after year, despite my limitations from MS. And I know of no other place you can have an MRI if you can't just get up and walk away from your power wheelchair (Don't I wish!) and walk the long distance to the MRI table. Uh, there's a good reason that I must use a power wheelchair, and only SWDIC has an MRI with a detachable exam table that can be brought to the patient who can't trek to an attached exam table! I thank God for the foresight of SWDIC clinical and executive staff for providing this invaluable tool! Never have I ever met a SWIC staff member, from schedulers to the front desk, to the professional staff who was not both professional and kind, and personal if the interaction was long enough. You may well leave with your images and reports in hand; just ask, if that will be helpful. And don't get away without a parking voucher, although I've always been given one before I could ask.

They told me my Appointment was at 10:15. I was here at 10:15. It is now 11:46, and I asked when…read moreI would be called back at 12:15. WTF? How is this possible

I have always had a good experience. I had stopped going to try and consolidate doctor visits…read more However I have decided to go back. It's worth the extra doctors appointment.

Always an impeccable experience. Nurses & technicians are always kind and discrete. Quick with…read moreresults too (which is always appreciated).

How frustrating to deal with this scammy organization. Super unfortunate because we LOVE the…read moredoctors. However, we asked ahead of time and were told they were in network. Months later we are receiving bills saying they are not covered due to being out of network. It is impossible to get anyone to contact us to remedy the situation. I have been calling, messaging, waiting on hold in chat, doing everything possible. They say they will contact within 24hrs but this is a lie. They never contact us back. For as many people that are commenting the same things...we should look into a class action lawsuit. I think there's no way it's legal to have no way to discuss bills.

TRA has good radiologists, but their billing office is terrible! I was recently referred to TRI by…read moremy doctor. I filled out all the usual paperwork and presented my insurance card on check-in. Then I get a text to their patient portal to "pay the amount due" for the procedure. I was surprised when I saw the amount because I knew my insurance would cover it. When I tried to edit the insurance information on the form (a different carrier, member number, etc.) it kept giving me an error message. I called the number to speak to a live agent, explained the issue and gave him the correct insurance information. He assured me that TRA would submit the claim to my carrier. Two weeks later I get the same text, the same wrong information. Again I called, same result. I just got a third text today. Again I it wouldn't let me edit the insurance information! They better get this straightened out before I bring in an attorney!!

Fast and easy! Scheduled day before and they were ready on arrival. Super easy just lay there for…read more10 minutes and then an email will arrive within 10 minutes with all your info. The technician was nice and friendly. Results give alot of insight if you're looking to have a baseline on your health. Non invasive and so insightful. I know these have mixed reviews but I felt it was helpful to my fitness journey. Would recommend!

I have been a BodySpec customer for approximately three years and have completed numerous scans…read more When I arrived for my appointment, I knocked on the van door and, after receiving no response, opened the door to announce my arrival. The technician became very upset and informed me that customers are not supposed to open the van door. My first concern is that this protocol is not communicated anywhere in the appointment process. I reviewed my confirmation email, appointment instructions, and other communications, and there is no instruction telling customers not to open the van door, to wait outside until called, or to look for any readiness indicator.  When I asked how I was supposed to know this procedure, I was told it was clearly stated in the appointment email. It is not. My second concern is how the interaction was handled. I was treated as though I had knowingly violated an established rule when, in reality, I was following the arrival process I had come to understand through years of experience as a BodySpec customer. I have completed numerous scans over approximately three years, and technicians often do not open the door at the appointment time, and I have never seen any signage/indicator in the van window depicting whether the van is ready for the next client.   As a result, knocking and then opening the door after receiving no response had become the only practical way to determine whether the appointment was ready to begin.  Put simply, it is not reasonable to hold customers accountable for violating a procedure that was never communicated and is inconsistent with the experience BodySpec has repeatedly created for returning customers. My third concern is the justification that was given. The technician explained that she was alone in the van and did not know who I was or what my intentions were.  While I understand the importance of employee safety, that concern does not justify blaming a legitimate customer for failing to follow an unpublished protocol.  More importantly, the reasoning itself is difficult to reconcile with the situation. If unauthorized entry is considered a genuine safety concern, the solution should be clear instructions, visible signage, and/or physical controls such as a locked door. i.e., An undocumented customer procedure does little to address someone with actual bad intentions, while creating unnecessary conflict with paying customers who are simply trying to attend their appointments. A customer cannot reasonably be expected to comply with a rule that has never been communicated, and a person with malicious intent would be unlikely to follow that rule regardless. What is most disappointing is that this situation was entirely avoidable. A simple instruction in the appointment confirmation such as "Please do not open the van door. Wait outside until the technician invites you in" would have prevented the entire interaction. I have been a loyal customer for years, which is why this experience was so surprising and frustrating. Unfortunately, this interaction has significantly damaged my confidence in BodySpec. I hope the company will review both the customer communication process and the way situations like this are handled in the future so that other customers do not have a similar experience.

Fantastic experience. People very friendly and professional. Facilities very clean and tidy. Very…read morelittle weight time and procedure was in and out under 5 minutes. Highly recommended.

Able to make an appointment easily. Waited only a short amount of time in the waiting area once I…read morewas checked in. It took about 5-10 mins to perform the capture of images. I was however surprised at the cost after insurance was applied, it was a very high out-of-pocket. Touchstone did however provide a payment plan, which helped very much.

I was referred to ISP Health by a colleague and had to reschedule my first appointment and then…read moregot covid and couldn't make my rescheduled appointment. When I was contacted by ISP they said I would need to give them a $350 deposit. When I told them I did not have that much money they asked if I could get someone to lend it to me so that they could see me. I understand they are a business however professionalism and compassion would have been appreciated, don't waste your money here.

So far so GREAT! Dr. Michels has been quick and to the point in dealing with my back issue. I was…read moreable to get in for the consultation within days of calling and was back shortly after to begin treatment. After being bounced around from doctor to doctor over the last few years, this experience has been a breath of fresh air!!