I've always found Clip Joint fairly reliable until yesterday. I was asked to come in 15 mins later, which was no issue but it got worse from there. I spoke to the hairdresser, who I had not seen before. I normally go to the Burnside salon. We discussed taking some weight out of the bob. He suggested layering around the face. I was very clear that it would need to be very subtle and not too short. He assured me it won't be like "Jennifer Aniston" layers. Well, I walked out of the salon with the worst nineties cut ever. The front layers are short and I have a bizarre undercut so can't even tie my hair back. I was so upset that all I could say was that the layers were very short and I'd have problems styling it myself. He defended it by saying he didn't cut much off and that I'm just looking at the broken bits that are damaged and suggested I use a heat protectant, which I already do. This will take months to grow out and is affecting my confidence already. Do not go to Mark. read more