only because i have leave 1 star! horrible ownwrship! she will do just enough to screw you over!!!…read moreand fake and "garage keepers lien" to keep your property! do not do business with this establishment!! master manipulating runs rampid between the owner and her manager. run and do not look back!! They obviously get rid of ALL the negative reviews. Local people have a great distain for this business!!

Shout out to Northern Auto & Tire Inc.! They've done good work for us in the past so when our…read moreTerrain acted up badly we took it in. Code showed a "low boost" from the turbo, and the reader suggested the most likely fix is a new turbo. Not what we wanted to hear. Fortunately Tom at Northern Auto dug deeper and found more dtc's present, and located a service bulletin suggesting transmission wiring issues could be the trouble. He found the connection loose and dirty. After cleaning and ensuring a good connection, he tested and found the issues gone. Just happily picked the car up with thanks to the team for a great job and a happier than expected outcome!

BUYER BEWARE: Redmond Automotive is not transparent about when and for how much they will charge…read moreyour credit card and that they do not offer refunds. Upon making an appointment over the phone with this auto-shop to install an electrified hitch on our 2015 SUV (for which this part is readily available) they asked for our credit card info in advance of bringing our vehicle in for service. We gave it to them, assuming that we would be consulted before any charges were applied to our card. We were wrong in that assumption. After talking with a car savvy friend we learned that the quote Redmond Automotive offered was entirely too high, "that's highway robbery!", our friend said, and so we called to cancel our appointment. Said appointment was over one week away from the time our cancelation. When we spoke with a representative re: our need to cancel this appointment, we were told that we would be reimbursed for all charges to our credit card. After four days passed and our card had not yet been refunded, we called again to check on the reimbursement. At that point we were told that they do not offer refunds and that the charges would stick. NOTE: Redmond Automotive charged our credit card for the FULL QUOTE for work that was NEVER done. The part had merely been ordered. NO work had been done, they didn't even have our car. Yet they charged us for the LABOR (never happened) and the part. In trying to come to terms over this egregious charge in person with the owner of Redmond Automotive , we were verbally insulted and our requests for a full refund were denied. We were left paying 3x what we know the part costs at Advanced Auto. 3 times! Gross. We ended up paying for this over-priced part, needless to say, we will never return to this business. We hope this review spares you any trouble as well.

I recently had work done at Redmond Auto. I initially chose them because they have free loaner cars…read more(the struggle of having transportation while getting car repairs done is real!). I was completely satisfied with the work done. We figured out that the same parts were replaced a year earlier at another facility after an auto accident. I won't mention the name of that facility, but they also charged my insurance company for service they didn't do. Not to mention the suspension parts failure a year later could have ended up in a dangerous situation. John and his team had me back up and running. Fast forward 2 weeks later, I managed to get a screw stuck in my tire. Terrible time of year (Nov) to try to get a tire repair done. After calling several tire shops, who were booked out weeks, I attempted to call the service dept of the dealership where I purchased my car AND the tires. After having to call back twice and told that they couldn't get me in for a month or so (for a 10 min tire repair) I decided to give Redmonds a call. John said to bring it in right away and they would take a look at it. About 10 min after arriving I was patched up and back on the road. No charge. Moral of the story - honest work and good customer service go a long way! Redmond will get my business for any future repairs (or tire purchase!). The big fancy dealership who can't be bothered to accommodate a 10 min tire repair, not so much. They lost any future sales for a car, tires or service. Redmond Auto for the win!

Had an appointment 4-11-26. David inspected My windshield & told Me it was ok, not deep enough to…read morecause a problem. H e took His time to explain to Me everything to make Me comfortable. Very professional, thoughtful and helpful THANK YOU FOR YOUR PROFESSIONAL SERVICE. Larry C.

I waited for 5 hours on first day then (as of now) waited 5 hours this second day...for windshield…read morerepair...till not repaired! Technician very apologetic and not at all his fault. He is scheduled to drive ALL OVER NORTHERN MICHIGAN, with an obvious disregard for his travel time. I am going to recommend my insurance company NOT do business with this company anymore.

Great place to stop. Super-friendly workers. This place is the bomb. Where I stop for gas every…read moretime I'm in the area. Two thumbs up!

I buy gas here every week, tried to pay for something small with $20 cash. Would not do the…read moretransaction because it would "empty out the drawer." I'll find a new place to fill up weekly.

Had a fob issue on a Saturday and Chris was kind, responsive and quick to lend a hand. Very much…read moreappreciated!!

(NOTE: I found some reviews here are for locations in Chicago and Wisconsin…read more Be certain to check the Traverse City area reviews.) Absolutely top notch professional service. I texted Mr. Quick Pick on Wednesday. They responded within 30 minutes. Being the day before July 4th, we decided to meet up on Friday. They helped me avoid the local city's HUGE summer festival traffic and drove over an HOUR to meet with me. Not knowing the area well, I left early and arrived 15 minutes prior to our scheduled time. Mr. Quick Pick was ALREADY there! They finished programming my new Subaru OEM key fob and cutting the "valet" key in less than five minutes, tested both fob and key several times - both worked flawlessly. Empower Automotive's Bree recommended them to me. If THEY recommend them, so I trusted Mr. Quick Pick from the start. Could not be more satisfied.

My tire sensor was low this morning before heading back downstate. I dropped in at DTC Traverse…read moreCity and I was promptly and professionally taken care of. The gentlemen not only checked my tire with the issue but all of my tires. Quick, efficient and no charge. THANKS GUYS!! Audi R8

Needed to repair a tire with a nail in it, while in the middle of a California-Michigan roadtrip…read more Scheduled an appointment online, arrived early and was met by a friendly, professional and competent staff who quickly got us back on the road - for free - with a repaired tire. I purchase tires and have them balanced/rotated annually at Americas Tire on the west coast. Delighted to have the same excellent customer service here at their Discount Tire sister chain. Highly recommended!

Blew out a boat trailer tire with the boat on at 1:50 PM. Called Ken's for help a driver was on…read moresite within 15 minutes. Changed the tire and I was back on the road at 2:25, total time from blow out to back on the road 35 minutes, cost $90. Driver was fast and friendly, tell all of your friends to use Ken's for anything car related, outstanding!!! If I could give 6 starts I would.

They did a great job and the price was fair better than the dealer. We would definitely use again…read moreand recommend highly.