AVOID THIS BUSINESS, ESPECIALLY FOR ANY SERVICE. As a first time customer with this establishment,…read moremy experience was unfortunately terrible and I'm writing this as a courteous warning to others who may look to do business here. Upon searching for local establishments and seeing positive reviews and praise for customer service, I wanted to give them a chance. I brought in two watches that needed simple battery replacements, one for my wife and one of my own. Upon bringing the watches in, the lady who assisted me seemed friendly enough. I was informed that they no longer do battery replacements in house and they would need to be sent out. Bit of a surprise but ok, I wasn't in a terrible hurry to get them back and was told it'd be a couple of weeks. I received a call within the allotted time telling me they had come in and were ready to be picked up. I go to the store the very next day to retrieve them, being helped by the same person who took them in originally. My wife's watch was running perfectly fine. Mine however I noticed when handed to me was not running at all. I pointed this out and the lady called over another associate who she claimed was the one responsible for quality checks when items came back in from service. This second lady informed me that it had been running the day before when it was checked in but "sometimes they get sent back with a dead battery" and they would need to send it back. She then took it to their back room (with window facing the showroom so everything is visible where she attempted to open the watch but soon returned saying it was more complicated of a movement than she felt comfortable working with so they would send it back to the repair vendor. Red flags, but I want it fixed. Same drill as previous, they will let me know when it's ready within another couple of weeks. About a week and a half later I get a call that my watch has come back in, but am told it is not working and came back with a note that it needs to be sent in to the manufacturer. After naturally asking some questions so I fully understand what exactly was the issue, the girl on the phone became very easily flustered and VERY defensive. Not the customer service I was expecting. I wasn't being disrespectful in any form, just asking questions trying to understand what situation I was now in with a broken watch that was working perfectly fine when I took it in. I go in a few days later to pick up my watch and ask to speak with a manager so I can voice my concerns and displeasure. I relayed the timeline of events to the manager I spoke with, who retrieved and showed me my watch as it was returned with nothing but a sticky note that said to send it in to the manufacturer. No detail or explanation as to what was now wrong. Upon inspection, the crown no longer worked when trying to set the time and no movement of the hands. I was apologized to by the manager and was told that they would look further into it with their repair vendor to try and find out more info so I'd at least have something to go to the manufacturer with. I was also informed at this time that I would almost certainly be contacted by the owner, Mr. Borrego to discuss the issues with me. It has now been a full two weeks with no contact, so out of sight out of mind. I will never personally step foot into this establishment again and will tell everyone I know to avoid dealing with them as well. It's a shame because it is a nice store, but this type of service is unacceptable. I would warn anyone reading this to never entrust these people with any of your personal or sentimental valuables. Zero accountability and broken trust with the first encounter for a potential long term customer...I'll take my business elsewhere.

We have had exceptional service everytime we have purchased anything from Borrego. The owner has…read morecome out several times to speak with us. Great jewelry store.

I needed to have my watchband replaced. Sounds easy enough, right? Unfortunately the jeweler/watch…read morerepair person I previously went to installed the clasp backwards and used inferior pins that caused the band to come apart. I decided to take it to Boerne Jewelers and spoke to Luis. He listened intently as I explained what happened and what I needed him to do. He quoted me a price and I left the watch with him. I returned a couple of hours later and the watch was perfect. He did exactly what I wanted him to do and at below the price he quoted me. Overall very pleased with their service and I would highly recommend!

I am a totally satisfied customer!! Mr. Rocha repaired a cuckoo clock that I purchased in Germany…read moremany years ago. The clock has a lot of sentimental value. He returned the clock to me working like new!! He charged me a very fair price. I highly recommend the services of Mr. Rocha at Boerne Jewelers!! John Tucker

Heard about Armando'sCame in to replace watch batteries on two watches. Was in and out in about 10…read moremin. Great service and great prices. Highly recommend for battery replacement.

Fast, professional service. Put a new clasp on my necklace in about 10 minutes time. Very…read morereasonable price!

They showed up punctually, diagnosed the issue, and offered suggestions on how to move forward. My…read moreGE Profile is an older model on its last legs, so Brian recalibrated the circuit board, but warned he could not guarantee how long it would perform. I really appreciated his honesty and efficiency, and was out in record time. I will definitely use Forrest Appliances again.

Derek was fantastic. I spoke with Jennifer, and she was able to schedule Derek for the next day. We…read morerun an Airbnb, and having such quick, efficient service makes a big difference.

I frequently use this company for jewelry appraisals, and they go above and beyond to provide a…read moregreat service. Melissa is fantastic about reaching out to me. Highly appreciate their business.

Been bringing my jewels there for several years. Reasonable pricing, sometimes a little wait…read more Overall, recommend.

When i had another company look at the bid for just a tune up which Andy's was wanting to charge…read more$650.00, I was told they would only charge $300.00 including parts. Way over priced when we decided to take it somewhere else they refused to refund it the $120.00 deposit. They think they are the only game in town and have real attitude. Go some where else.

Reviewed previously but deserves referral. Small shop, honest information and recommendations,…read moreworked performed thoroughly and priced fairly. Personal attention and individual care given each customer. Highly recommend.

Been a satisfied customer for a few years now but I made a major purchase a few days ago and wanted…read moreto mention it. After shopping a half dozen locations in the area I made the drive to Power Haus and am so glad I took the time. Everything you would hope for, a FULLY stocked store and friendly knowledgable staff. Don't waste time like I did, go to Power Haus first!

Had my mower serviced there. Quick turnaround, fair price, and they stand by their work.read more

Excellent, expert service! Thank you, Stephen! We were in and out, very knowledgeable and friendly.read more

The staff at Spyderware technology has been very accommodating and helpful. They are candid in…read moretheir answers.