Excellent service on my mantle clock. Enjoyed meeting and chatting with John and Margaret. John…read morefixed the issue and gave me pointers on caring for my time piece that's over 100 years old. Great value with the mobile service. Highly recommend

Reached out had an appointment and then never showed or communicated. Unfortunate because the store…read morewas always good. No reason for lack of communication!

Graham repaired by my ATMOS Clock. The clock had not worked since 1967 when I was born. It…read moreoriginally had belonged to my grandfather. Graham also cleaned and oiled my clock. He educated me about the clock too. He gave me an accurate estimate and timeframe. Graham told me where I could find a manual for the clock on Ebay. He is knowledgable and has beautiful clocks in his shop. My clock has been working for a month. I highly recommend him.

I called regarding an Elgin clock, the gentleman was very quick to reply and help me understand the…read moreproblem. Would recommend.

They replaced a 2 year battery and it died in 2 months....go figure that for reliability.read more

Greeted by Mark needed to get a couple links off super nice guy got my watch back quick !read more

Needed a watch battery. They took me right away. Charge $15 fast and efficient highly recommend.read more

Great customer service! I went in without an appointment to get my daughter's necklace repaired…read more Instead of me dropping off and getting pushed back, Arcadio and team immediately took it back and repaired it! 10 minutes later I was set! To top it off, it was free of charge! Thank you!

The salesperson Santiago was great help in deciding my next watch. I do wish they had more variety…read moreor more colorful watches from Zodiac. Will be coming back again for my next timepiece.

They do sell refurb and new watches, and the staff is pretty laid back and cool. They actually…read moreinteract with you and see what you are looking for. I wished I would've remembered the gentlemen I interacted with. He made the process smooth and as well informed me on promos the store had. My experience was very pleasant, and will for sure come back and visit them soon.

We randomly stopped into Brighton after spotting a purse in the window display that caught my eye…read more I've never owned a Brighton before, but I've always heard they're an investment....not cheap, but built to last and loved by the people who have them for years. The purse that drew me in was a small clutch, bright, unique, and unlike anything else I'd seen. I was curious what something like that would cost, so we went in to check it out. We were greeted right away and the staff was incredibly friendly without being pushy. When I checked the price, I was shocked to learn it was originally $340... BUT it was on sale for 80% off, bringing it down to just $68. It truly felt like it was meant to be and I wasn't even in the market for a purse! To top it off, the experience felt special. The purse came with a white linen dust bag, and the team wrapped it beautifully before placing it inside with tissue paper. Love the purse, loved the experience, and I'll definitely be back to check out more items. Such a fun surprise stop!

I went into the Brighton store in San Marcos Texas today and they were so rude to me. I bought a…read morepair of really pretty sunglasses, and they just happen to be on clearance. I love them. The ladies treated me like I was trash. After I checked out my friend was checking out and the ladies were talking about her appearance in front of me. I asked them why they were talking about my friend like that, and I rudely told them she had cancer. I have never been so restrained with the ugliness that came from that register. These ladies were well into their adult years, and I was appalled by their behavior. SHAME ON YOU BRIGHTON EMPLOYEES!!! I will tell everyone I know to stay away from your store. You ladies are not better than anyone and should NEVER treat anyone like that.

Staff was quick to assist. They were knowledgeable and…read moreshowed me everything I wanted to look at and actually helped me choose which would fit me I just purchased some diamond earrings in which look great for a great price originally $900 cut down to $400 which isn't bad for real diamonds. My transaction here was seamless and very very easy. I would definitely come back for the necklace I was looking at.

Yesterday added two new pieces to my collection. The service here is always amazing always great…read moredeals and I never feel pressured to buy something. I am a sucker for a great deal. I've just always been drawn to deals thanks to my mom. This kays is always my favorite, I have another one closer to my house but I rather not go because the service is not that great, and spending that much money I want to love the place. Thank you to this kays for always going above and beyond in service y'all are my fave. Loving my new pieces that I got a killer deal on

Took my mom to get her ears re-pierced. They were so kind and great. Very friendly and fast. A…read morefull service place.

This would be a zero stars if possible. We made an appointment a couple days before and were told…read morewe could come. They also sent a confirmation text before. We arrived to get our ears pierced and the doors were locked. There was a sign that said they had not paid their rent and we didn't get a "hey just so you know we aren't open anymore." text. Check before you come!

Manager is rude. They are horrible. Do not shop here. I attempted to return a ring that was new in…read morethe box and the manager put it under a microscope and showed me a scratch on the bottom of it. Well, I never wore the ring. So the scratch was there when I bought it and they didn't show it to be under the microscope when I bought it, but they refused to honor the return policy. The manager said she can imagine why my fiancé broke off the marriage. What a wonderful store.

I was warmly greeted by Alex. He took the time to listen and He was very responsive to what I had…read moreto say. Excellent customer service. He is an example of what The level of professionalism that a staff member should demonstrate. Thank you.